www1.citibank.com.au Open in urlscan Pro
23.11.112.152  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Important: Please look out for scam emails, SMS or calls claiming to be from us
or other trusted organisations, asking you for money or your personal details
and never share your account Password or Citi One-Time PIN, even with us. Make
sure your contact details and contact preferences are correct so we can get in
touch with you if we notice suspicious activity on your account. If you think
you’ve been impacted by a scam, please contact us immediately on 1300 550 216.

About Us FAQs Contact Us
How can we help?



Please input at least 3 characters, and press enter to search.
   
   
   
 * Deposits
      
    * Everyday Accounts
      
    * Saving Accounts
      
    * Term Deposits
      
    * Tools and Calculators
      
    * Payments and Transfers
      

 * Credit Cards
      
    * View all Credit Cards
      
    * Travel & Rewards Credit Cards
      
    * Balance Transfer Credit Cards
      
    * Low Rate Credit Card
      
    * No Annual Fee Credit Card
      
    * Instalment Plans
      
    * Compare Credit Cards
      
    * Help Me Choose
      
    * Calculators and Tools
      

 * Loans
      
    * Citi Ready Credit
      
    * Personal Loan Plus
      
    * Personal Loan Plus for a car
      
    * Features and Benefits
      
    * Help me choose
      
    * Calculators
      

 * Home Loans
      
    * Basic Home Loan
      
    * Standard Variable Home Loan
      
    * Standard Fixed Home Loan
      
    * Standard Offset Home Loan
      
    * Home Loan Rates
      
    * Mortgage Calculators
      

 * Wealth Management
      
    * Wealth Solutions
      
    * Bonds
      

 * Help and Support
      
    * Getting Started
      
    * Manage My Account
      
    * Card Activation
      
    * Payments and Transfers
      
    * Travelling Overseas
      
    * Statement and Notices
      
    * Citi Online Demos
      
    * Tools and Tips
      
    * Citi Mobile® App
      
    * Mobile Wallets
      
    * Online Security
      
    * Open Banking
      
    * Our Complaints Process
      
    * Financial Hardship
      
    * Disaster and Crisis Support
      
    * Supporting You
      
    * Banking Code of Practice
      

 * Insights
      
    * Markets and Latest News
      
    * Wealth Insights
      
    * Lifestyle
      
    * Personal Finance
      

   
 * 
   
 * Sign On
   
   
   

   
   
   
 * Deposits
      
    * Everyday Accounts
      
    * Saving Accounts
      
    * Term Deposits
      
    * Tools and Calculators
      
    * Payments and Transfers
      

 * Credit Cards
      
    * View all Credit Cards
      
    * Travel & Rewards Credit Cards
      
    * Balance Transfer Credit Cards
      
    * Low Rate Credit Card
      
    * No Annual Fee Credit Card
      
    * Instalment Plans
      
    * Compare Credit Cards
      
    * Help Me Choose
      
    * Calculators and Tools
      

 * Loans
      
    * Citi Ready Credit
      
    * Personal Loan Plus
      
    * Personal Loan Plus for a car
      
    * Features and Benefits
      
    * Help me choose
      
    * Calculators
      

 * Home Loans
      
    * Basic Home Loan
      
    * Standard Variable Home Loan
      
    * Standard Fixed Home Loan
      
    * Standard Offset Home Loan
      
    * Home Loan Rates
      
    * Mortgage Calculators
      

 * Wealth Management
      
    * Wealth Solutions
      
    * Bonds
      

 * Help and Support
      
    * Getting Started
      
    * Manage My Account
      
    * Card Activation
      
    * Payments and Transfers
      
    * Travelling Overseas
      
    * Statement and Notices
      
    * Citi Online Demos
      
    * Tools and Tips
      
    * Citi Mobile® App
      
    * Mobile Wallets
      
    * Online Security
      
    * Open Banking
      
    * Our Complaints Process
      
    * Financial Hardship
      
    * Disaster and Crisis Support
      
    * Supporting You
      
    * Banking Code of Practice
      

 * Insights
      
    * Markets and Latest News
      
    * Wealth Insights
      
    * Lifestyle
      
    * Personal Finance
      

   
 * 
   
 * Sign On
   
   
   

    
 1. Home
 2. Help and Support
 3. Scams and fraud






 
 



%links_label%



SCAMS AND FRAUD

We are committed to providing a secure account management environment to all
customers. Find out the latest security alerts and what to do in the event of a
fraud or scam.

Latest security alert

February 2023 – Unsolicited contacts about investing

Be aware that scammers are impersonating Citi via phone calls and emails. Actual
Citi employee names and details are being used to increase legitimacy of these
offers.

We will never offer you investment bond opportunities and ask you to transfer
money to another account straight away. We will also never send you a link
asking you to sign into Citi Online or provide any of your personal or banking
information. When speaking with us, always call us using the verified numbers
mentioned on our website.




   

 * See previous security alerts
   
   September 2022 - Optus customer cyber attack
   
   There is no impact to our systems as a result of the cyber-attack that
   resulted in the release of Optus customer's personal information. Our
   security controls are in place and working effectively. The security team are
   closely monitoring the situation and customers should not be concerned about
   their accounts.
   
   For Citi branded customers that hold an account with Optus, we advise
   contacting them for instructions about actions that need to be taken or
   should you have any concerns. This can be done via the My Optus App or by
   calling 133 937.
   
   In addition to the actions our security team are taking, we recommend Optus
   customers monitor their accounts for any unusual activity and contact us
   immediately if there are any concerns by calling 13 24 84.
   
   September 2022 - Investment scam alert
   
   Please be aware that customers are currently being targeted with investment
   scams, with some scammers impersonating our employees via email, from
   addresses that appear legitimate like 's.driscoll@citi.gold-wealth.com'.
   Please be aware that genuine emails about investments will come from either
   your Relationship Manager (if you have one) or our Sky Banking team and
   follow the format 'firstname.lastname@citi.com'.
   
   If you're unsure whether an email you've received is genuine, please do not
   respond. Contact your Relationship Manager directly if you have one, or call
   us on 1300 550 216.
   
   Scammers may also attempt to imitate employees or create false employee
   personas using social media, including LinkedIn, for fraudulent profiles.
   
   You can find more information on the Scamwatch website.
   
   COVID-19 related scams
   
   Against the backdrop of the COVID-19 outbreak, online fraud and related scams
   have increased as fraudsters take advantage of the massive surge in online
   shopping and people’s curiosity for information.
   
   Here are a couple of trends to look out for:
   
    * People are receiving unsolicited calls from scammers reporting to be from
      Medicare requesting personal details to receive Government rebates for
      pension recipients. This is a scam, and you should not disclose your
      personal information to unsolicited callers. Government agencies will not
      make outbound calls to collect such information; they would already have
      these details to process any such payment.
    * The overwhelming news coverage surrounding COVID-19 has created
      opportunities for phishing and smishing attacks (the fraudulent practice
      of sending emails or SMS claiming to be from a reputable source, such as
      us, in order to get you to share your personal or financial information)
      looking to exploit public curiosity and fear. Fraudsters are sending SMS
      messages and emails claiming to be from legitimate organisations (such as
      health authorities), with information on COVID-19, such as where to get
      tested or where to buy vaccines. The SMS or email messages will ask you to
      open an attachment which is embedded with malicious software that
      downloads automatically onto your device. The malware will then allow
      fraudsters to take control of your computer, log your keystrokes, or
      access your personal information and financial data, which could then lead
      to identity theft.
   
   Security alert: DYRE malware
   
   Variants of the DYRE malware continue to target customers worldwide.
   
   DYRE, also known as Dryeza, is a malicious program used by cybercriminals to
   steal log-in credentials and perform fraudulent transactions. DYRE is usually
   spread by phishing emails containing attachments or hyperlinks that, once
   opened, can exploit your computer's existing security flaws to install the
   malware. Once installed, DYRE can redirect websites through servers operated
   by criminals, allowing them to capture and alter data in real time.
   
   Signs of a DYRE infection include:
   
    * Repeated request for User ID, Password and/or One-Time PIN (OTP)
    * Changes in the appearance or procedures of Citi Online
    * Delays and persistent "loading" screens.
   
   We recommend customers remain alert for malware threats and review our Online
   Security Tips.
   
   Customers who notice unusual behaviour in their Citi Online account or
   believe their computer may be infected should immediately contact the
   Customer Service Centre Team on 13 24 84 or +61 2 8225 0615 if you are
   overseas.




Reporting a fraud or a scam


REPORTING SCAMS

If you believe you have been the victim of a scam, please contact us immediately
on 1300 550 216.

It’s important that you get in touch with us if:

 * you’ve sent money or authorised a payment due to a suspected scam
 * you’ve provided your identity information and/or account details to someone
   who you believe is a scammer
 * you’ve found unauthorised transactions in your account statements


REPORT ANY SCAMS TO SCAMWATCH

Report any scams to Scamwatch, an independent website run by the Australian
Competition & Consumer Commission (ACCC).

Scamwatch provides information to consumers and small businesses on how to
recognise, avoid and report scams. Anything reported to Scamwatch will be
analysed and acted on by the ACCC.




Actions you can take immediately

Block your card

If your card is missing or you are concerned about fraudulent activity you can
block your card using the Citi Mobile® App, Citi Online or by calling us.

Citi Mobile® App

 * Log in to the Citi Mobile® App
 * Tap the 'Profile & Settings' icon on the top left of the screen
 * Go to 'Cards / Accounts' section under ‘Financial Settings’
 * Tap the ‘Report lost/stolen for credit card’ button
 * Select the card you want to report missing and follow the prompts to block
   it.

Citi Online

 * Log in to your Citi Online account
 * Click on ‘Services’ from the top navigation
 * Select ‘My Profile’ from the dropdown menu
 * Select ‘My Profile’ again from the menu on the left
 * Select ‘Card Activation’ and follow the prompts to deactivate.

Customer Service Centre

Contact us to report a lost or stolen card immediately on 13 24 84 (or
+61 2 8225 0615 if calling from overseas). We will review your recent
transactions, block your account to stop any fraudulent activity and arrange for
a new card to be sent to you.

Report suspicious emails

Report all suspicious emails by forwarding them as an attachment to us -
spoof@citicorp.com - for further investigation and action. You can also call us
on 13 24 84 or +61 2 8225 0615 if you are overseas.

Change your password

If you believe someone may have accessed your account, you should change your
password immediately. Visit our help guide for instructions.

Report or dispute unusual transactions

If you see an unusual transaction you don’t recognise, you can search the
internet for the company name or ABN. Some businesses use different company
names when billing customers to their physical or online stores. If you still
don’t recognise the business name, give us a call.

If you recognise the transaction but something is not right (i.e you haven’t
received the item you ordered, or the wrong item has been delivered) please
submit a transaction dispute online.

We also have a number of measures to keep your account safe

The Citi One-Time PIN (OTP) adds to the security of your account when you are
transacting online. All major transactions, including adding a payee will
require an OTP to be completed. You can receive an OTP as an SMS or generate one
using the Mobile OTP function on the Citi Mobile® App. Find out more about Citi
One-Time PIN.

Please note, we will never ask you to share your OTP or any other code or
password. If someone claiming to represent Citi asks you for this information,
please do not provide it and report it as a potential scam to Scamwatch.

The Online Authorisation Code (OAC) is a security feature of Citi Online that
provides you with added protection when you are adding a new payee. When adding
a new payee, the OAC will be sent to your registered mobile phone number via SMS
before you can transfer funds. Please ensure your mobile number is up-to-date.

Our Two-Way Alert service has been designed to help you keep your credit and
debit purchases safe. It ensures a quick and easy two-way communication with us
in the event of any suspicious activity being detected when making a purchase.

The Two-Way SMS and email alert service is set up for all Citi credit and debit
card holders. The service will immediately notify you of any transactions deemed
to be suspicious and allow you to confirm by replying to our SMS or email.

Citi Online security measures

 * The Citi Online website is constantly monitored by dedicated personnel
   24 hours a day who review the website to identify opportunities to enhance
   the site's security and to maintain all the Citi Online services available
   for our customers.
 * A digital certificate (found by clicking on the Padlock Icon in the Status
   Bar at the foot of the page) is used to verify the identity and authenticity
   of Citi's websites.
 * Immediately upon signing in to Citi Online, you will see the date and time of
   your last sign in. Contact our Customer Service Centre immediately on
   13 24 84 (+61 2 8225 0615 if calling from overseas) if you notice a
   discrepancy in the date and time of your last sign in.

Data encryption

 * All communication sent from your computer to our secure systems is encrypted
   to ensure the confidentiality of all data sent and received.

Stay up to date

 * Register for Stay Smart Online Alert Service, a free Government-run service
   to alert you of new online threats as they are identified.
 * Visit Scamwatch to keep up to date with the latest trends in scam activity.
 * Visit the Australian Cyber Security Centre for the latest advice on cyber
   security.
 * Visit the Australian Competition and Consumer Commission to stay up to date
   with the latest consumer advice relating to COVID-19.
 * The Australian Banking Association (ABA) has launched a Safe & Savvy guide
   for older Australians to help them to avoid financial abuse, scams and fraud.










HELP AND SUPPORT

Explore our online help guides and learn more about our products and services.

Visit help and support >

USEFUL FORMS AND LINKS

See additional resources for our products and services that will help you set up
and use your account.

Explore useful forms and links >

SUPPORT SERVICES

We are here to help you through difficult financial or personal times.

Explore support services >








CAN'T FIND WHAT YOU'RE LOOKING FOR?  CONTACT US  >



   
 * Citi Australia
      
    * About us
    * Rewards
    * Careers
    * Website Terms
    * Accessibility

 * Calculators
      
    * Credit Card Calculators
    * Mortgage Repayments
    * Personal Loan Calculators
    * Savings Calculator
    * Term Deposit Calculator
    * Rewards Calculator
    * How Much Can I Borrow

 * Tools
      
    * Deposits Rates and Fees
    * Home Loan Rates and Fees
    * Sitemap
    * Exchange Rates

 * Help and Support
      
    * Useful Forms and Links
    * Contact us
    * Check Application Status
    * Register for Citi Online
    * Citi Mobile App
    * FAQs
    * Payments and Transfers
    * Target Market Determination

 * Wealth Products
      
    * Investments
    * Insurance
    * Bonds

Copyright © Citigroup Inc.
BSB: 242 200 | SWIFT code: NATAAU34 | Biller Code: 49502

Website Terms
Privacy
Security
Cookie Policy
National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit
Licence 230686) ("NAB"), is the credit provider and issuer of Citi branded
financial and credit products. NAB has acquired the business relating to these
products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit
Licence 238098) ("Citi") and has appointed Citi to provide transitional
services.

This means that NAB is your product provider and references to 'we', 'us', or
'our' in relation to Citi branded products and services are generally references
to NAB unless the context requires otherwise.

"Citi", "Citibank", "Citigroup", the Arc design and all similar trade marks and
derivations thereof are used temporarily under licence by NAB from Citigroup
Inc. and related group entities.

The advice given on this website was prepared without taking into account your
objectives, financial situation or needs, so before acting on it, you should
consider the appropriateness of the advice having regard to your personal
situation. You should also obtain and consider the associated product disclosure
statement and terms and conditions that apply to the products and offers on this
website, which are available by going to the offer page or by contacting our
Customer Service Centre on 13 24 84. View Citi's and NAB's Financial Services
Guide and Credit Guide.