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NEW SUBSCRIBER FAQS


 * HOW DO I WATCH VIDEOS ON STUDY GATEWAY?


ON YOUR COMPUTER

Log in with your username and password at StudyGateway.com. You'll know you're
logged in if the sessions do not have a padlock in the corner. For a quick
tutorial on how to log in and get started, watch this video. 


HOW TO LOG IN AND GET STARTED


Log In Here


ON YOUR SMARTPHONE OR TABLET

Download the free Study Gateway app for your iOS or Android device.




For help with logging into the iOS app, CLICK HERE.

For help with logging into the Android app, CLICK HERE. 

If the app is not available in your country, rotate your phone or tablet to
landscape mode to access the controls and log into Study Gateway from your
browser. 


ON YOUR TV

Option 1: Roku - Watch the Study Gateway Channel

Option 2: Amazon Fire TV - Watch the Study Gateway Channel

Option 3: Apple TV - Watch by mirroring your screen through an Apple TV device

Option 4: Android TV - Watch the Study Gateway app on your Android TV

Option 5: Chromecast - Watch by casting to your TV from your Android device

Option 6: HDMI - Link your laptop to your TV with an HDMI cable




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Quick Tutorials and Tips for Using Study Gateway


HOW TO FIND A VIDEO




HOW TO SHARE A VIDEO




HOW TO USE "MY LIST" 




DOWNLOAD A VIDEO



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Questions about logging in and getting started


WHAT DOES THIS ERROR MESSAGE MEAN? "THIS EMAIL HAS ALREADY BEEN TAKEN."

This message appears if you’ve previously redeemed a code or subscribed to Study
Gateway. Login to your old account,* THEN proceed to re-start your subscription,
or set up your group, or join a group. 

*Can’t remember your password? Click Forgot your password?  


WHY IS IT TELLING ME TO START A FREE TRIAL? I THOUGHT I ALREADY SIGNED UP!

You’re probably right! If you have already signed up and put in your credit
card, you don’t need to sign up again. Let’s get you to the right place.
Whenever you want to watch videos, from now on all you need to do is LOG IN by
clicking in the top right corner, or clicking here: Login


WHY DO I GET THIS ERROR MESSAGE WHEN I TRY TO LOG IN? "THESE CREDENTIALS DO NOT
MATCH OUR RECORDS."

This message pops up when you have entered either an email address or a password
that is different from what is on your account. If you can’t recall how you
logged in before, click Forgot your password? 


CAN I SHARE MY LOGIN WITH ANYONE?

Although your account allows you to be signed into Study Gateway from three
different devices at once, your account is meant for your use only. One benefit
of having your own account is that every time you log in, you will see what you
were watching last, and you can keep watching where you left off. If you share
your login with others, you will lose that continuity and your viewing history
will be interrupted by those who are sharing your account.

If you have other people who would like access to Study Gateway, you may be a
good candidate for a Small Group Plan.

Questions about watching videos with others


CAN I PLAY VIDEOS FROM MY PERSONAL ACCOUNT FOR MY IN-PERSON SMALL GROUP?

Yes! You are welcome to play Study Gateway videos for your group from your
personal account, using one of the methods described above (from your computer,
tablet, or TV).


CAN OUR ONLINE SMALL GROUP WATCH THIS TOGETHER ON ZOOM?

Streaming videos are a great resource for a Zoom Bible study, but you might not
want to actually watch the videos together on Zoom. For one thing, the video can
jump from frame to frame and be uncomfortable to watch. Another concern is Zoom
fatigue – it’s real! Rather than extending your Zoom time to watch a video
during your meeting, consider making Zoom a “talk-only zone,” and have everyone
watch the videos on their own ahead of time. 


I HAVE A SMALL GROUP/CHURCH SUBSCRIPTION. HOW DO I INVITE PEOPLE TO JOIN MY
GROUP?

<style=”font-size: 10.5pt; font-family: ‘Verdana’,sans-serif; color: black;
background: origin;”>If you’re starting from www.studygateway.com:

1. Log in
2. Click on your name or “Your Account” in the top corner
3. On the account management page, click your name or “Your Account” again for a
dropdown
4. Click Group
5. Go down to Manage Invites

If you’re starting from watch.studygateway.com:

1. Log in
2. Click on your initial in the top corner
3. Go to Account Settings
4. Click the link to go to manage your settings.
5. Click Manage Group
6. Go down to Manage Invites

On the Manage Invites page, you’ll find two ways to invite people to join your
group: you can copy the reusable invite link and paste it into your own
invitation email, or you can enter email addresses and the system will send them
an automatic invitation. 

Question about my inbox!


WHAT COMMUNICATION CAN I EXPECT TO RECEIVE? I DON'T WANT TO BE INUNDATED WITH
EMAILS.

After the first few emails that get you oriented to Study Gateway, you will be
getting a weekly newsletter to introduce you to our different studies, and give
you tips and tools for your own discipleship journey, and for helping others in
their spiritual growth as well. You can unsubscribe from the weekly emails at
any time.



Any other questions?  Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.

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