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THE HIGH COST OF PAYROLL ERRORS: WHAT TO KNOW AND HOW TO PREVENT THEM

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A recent study about payroll and payroll errors by Ernst & Young, a
multinational accounting firm, surveyed over 500 companies (from 250 to 10,000
employees) and found that:

 * Individual payroll errors cost an average of $291 to fix
 * An average of 15 errors per pay period were reported
 * The most common errors were missed punches and other time/attendance mistakes
 * Sick time and paid vacation errors were the second most common type of issue
 * At an average of $6,800 for input errors, benefits and healthcare deductions
   make for some of the more expensive errors

When HR processes are handled manually, nearly every step of payroll creates an
opportunity for mistakes. As identified by the Ernst & Young study, here are
just a few of the most common types of payroll errors:


COMMON PAYROLL ERRORS

 * Missing/Incorrect Time Punches – On average, each employee forgets to punch
   the clock at least once a year.
 * Miscalculating Pay – Employees deserve the correct rate of compensation for
   both regular and overtime hours.
 * Miscounting Employee Hours and Overtime – You can’t provide accurate pay when
   the tallies of employee hours and overtime are unreliable.
 * Incorrect PTO Calculations – Call it “Paid,” “Personal” or “Planned” Time
   Off, but there’s no multiple choice when it comes to paying employees for PTO
   and employee leave.
 * Faulty PTO Accruals – Workers need to know how much PTO they have available,
   often on short notice.
 * Missing Expenses – When collecting receipts and processing forms, expenses
   add opportunities for human errors.
 * Misclassification of Employees – Classify exempt employees and contractors
   correctly to avoid fines.
 * Misprocessing Garnishments – Different types of wage garnishments (child
   support, taxes, and fines) can affect each pay period.
 * Shift Availability – Overscheduling and understaffed shifts are preventable
   with upgraded scheduling software.
 * Failing to Report Taxable Compensation – Make sure you know which innovative,
   new perks and amenities qualify as taxable income.


HOW MUCH TIME DO PAYROLL ERRORS TAKE AWAY FROM OTHER HR TASKS?

Some mistakes are more expensive than others. Mistakes when setting up benefits
administration can have a much bigger impact than a single pay period
miscalculation. Most scheduling and payroll issues are resolved without
additional charges or fines to the company, but those routine corrections still
require the time and labor of HR staff. 

According to the study by Ernst & Young:

 * The average employee has missed a time clock punch about once a year

 * Over the course of the year, correcting those missed punches will take about
   26 minutes per employee
 * Missing expenses take about 15 minutes to resolve per employee, and uniform
   charge errors take about 11 minutes

Depending on the size of your workforce, these routine corrections can take a
lot of time for HR staff, and some corrections may require paycheck adjustments.


HOW CAN YOUR COMPANY PREVENT PAYROLL ERRORS?

Prevention is the best solution to HR payroll errors. Integrated software works
automatically without the risk of manually copying and transferring data between
spreadsheets.  

ESTABLISH CLEAR POLICIES FOR PAYROLL

Every company with an HR department needs clear policies to manage and verify
employee data. Use software for remote onboarding and you can automatically
transfer essentials like contact information.

Nobody wants to spend their first day in the office manually re-entering the
same information on repetitive forms, and that traditional approach to
onboarding paperwork increases the number of opportunities for careless
mistakes.

EVALUATE YOUR CURRENT PAYROLL PROVIDER AND PROCESSES

Could you streamline your payroll process with a new provider? It’s easy to
settle for “good enough” when you don’t know how much you’re overspending.
Routine expenses add up, and advanced software offers efficiency that simply
wasn’t possible a decade ago. Not all problems are equal. Apply a
compliance-first mindset to make sure you’re keeping up with the current legal
requirements. Specialized HR software can provide automated alerts and
enrollment period notifications, helping ensure compliance going forward.

AUTOMATE AND INTEGRATE PAYROLL PROCESSES

It’s not polite to talk about it out loud–especially in an HR office–but human
beings cause a majority of the problems in the workplace. You can provide extra
training and explain the importance of being careful, but some mistakes will
continue to happen.

Automation with HR software allows you to eliminate the biggest source of
miscalculations and errors. Use integrated software to connect scheduling,
timekeeping, benefits administration, and other HR systems. The right software
upgrade can empower employees and HR staff alike. Instead of spending hours
correcting missed punches and checking PTO, your HR staff can tackle more
rewarding challenges like workplace culture and productivity.

DEVELOP A DETAILED PAYROLL CALENDAR AND CHECKLIST

As you get more organized with your payroll system, you’ll need schedules and
checklists to keep on track. Each stage of the employee lifecycle needs
different services from HR staff, from onboarding to COBRA administration. Some
employees will need to be notified about open enrollment periods and other
personalized issues.

The right software allows you to set automated alerts for everything from
tardiness to excessive overtime. Today’s software doesn’t actually manage
employees on your behalf, but it does make it easier to catch problems when the
first warning signs appear.

KEEP TRACK OF THE LATEST LAWS AND REGULATORY UPDATES

Taking your compliance-first mindset, make sure to follow along with changes to
laws and regulations. In addition to the relevant federal agencies, you have to
keep up with state and local requirements.

READ: HR Compliance: What is HR’s Role in Ensuring Compliance

HR service and software providers should be invested in helping you maintain
compliance and follow emerging guidelines. Fines and penalties can get a lot
more expensive than payroll corrections. 

However you choose to manage your workforce, HR software can prevent common
mistakes and improve compliance. In the ever-changing world of business labor
and regulations, the latest software keeps routine tasks from getting too
complicated. Improve the efficiency of your HR team by reducing the amount of
time and money spent correcting payroll errors.


LEARN MORE ABOUT NETCHEX’S TRUSTED PAYROLL SOLUTION:


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