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🇺🇸 English (US)
Technical Project Manager
TTEC
📍 Heredia, Costa Rica, CR
📝 Other
3 months ago
Description

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TTEC Digital is seeking a Technical Project Manager to join our Technology
Services team.

Why choose TTEC to enhance and broaden your career? We are just as passionate
about providing ideal solutions to solving our client's business problems by
driving customer experience outcomes with our enhanced technical capabilities,
as you are. Whether you're the Engineer, Architect, Account Manager, Practice
Leader or Sales Executive we need your talent to help us in our exciting journey
to success!

What you'll be doing:

As part of our Digital Technical practice, you will provide design, deployment,
and delivery support of our Cisco UCCE Contact Center services and solutions in
a client facing environment.

What you'll be doing:


 * Manage the overall delivery relationship with clients
 * Frequent and direct contact with senior level managers, directors and
   executives to provide technical expertise and project status
 * Lead overall implementation of medium to large projects, with team sizes
   varying from 3 to 30 people/TTEC staff, contractors, client resources and
   vendors]
 * Develop weekly status reports providing project progress and issues to client
   and account team
 * Develop financial reporting dashboards providing project financial status to
   client
 * Manage the design and define metrics used to indicate level of business case
   benefits
 * Identify and participate in implementing methods necessary to capture
   identified benefit metrics and business case to support project
 * Support project VP in reviewing invoices for accuracy


What skills you'll need:

 * Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or
   other related contact center hardware and software. Genesys implementation
   experience is a plus
 * 2 to 4 years Project Management experience within a consulting environment
 * 3 years strategic development experience with evidence of significant client
   impact; strong relationships, influence over direct and value creation
 * Experience leading multiple teams ranging in size from 3 to 30 people
 * Hands on experience producing functional and or technical design deliverables
   defined by formal structure methodology
 * Superb written and verbal communication and listening skills
 * PMP required
 * Keen attention to detail
 * Ability to travel up to 40% in the future


Who we are:

A pioneer in customer experience, engagement and growth solutions, TTEC designs,
implements, and delivers transformative customer experiences for many of the
world's most iconic disruptive brands. With more than 35 years of experience,
TTEC orchestrates millions of interactions every day all around the world. Our
50,000 employees serve customers in more than 80 countries and 50 languages
across social, mobile, and digital channels. We utilize a holistic approach,
applying solutions from two centers of excellence, Engage and Digital, to help
companies provide an amazing experience to their customers, inspire customer
loyalty, and grow their business. Our employees live by a set of
customer-focused values that guide relationships with clients, their customers
and each other.

TTEC requires all employees hired in the United States to successfully pass a
background check and depending on location and client program a drug test, as a
condition of employment. TeleTech is an Equal Opportunity Employer.



Job Category

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Information Technology

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