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 1. Home
 2. Training
 3. ITIL & Governance
 4. ITIL Certification


ITIL® 4 FOUNDATION CERTIFICATE PROGRAM


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PT22011
Training Summary
This certification course introduces ITIL® 4 and how the global service
management best practice has evolved to manage services holistically across a
Service Value System (SVS). ITIL® 4 is the next iteration that incorporates all
the best from previous versions of ITIL® and expands on this body of knowledge,
by providing a practical and flexible approach to support organizations on their
journey to the new world of digital transformation. ITIL® 4 provides an
end-to-end operating model for the delivery and operation of tech-enabled
products and services. It enables IT teams to continue to play a crucial role in
wider business strategy and integrates concepts from other industry best
practices such as Lean, Agile and DevOps. The purpose of the ITIL® 4 Foundation
qualification is to introduce the management of modern IT-enabled services, to
provide an understanding of the common language and key concepts, and to show
how organizations and work can improve with the ITIL® 4 guidance. The
qualification will provide the candidate with an understanding of the ITIL® 4
service management framework and how it has evolved to adopt modern technologies
and ways of working. This is a full training package that includes knowledge
transfer as well as the associated certification exam.
Prerequisites
There are no prerequisites for this course. To receive certification, the
candidate must successfully pass the ITIL® 4 Foundation exam.
Duration
3 Days/Lecture & Lab
Audience
The target audience for this course includes:
 * Anyone starting or leading a move towards increased reliability
 * Anyone interested in modern IT leadership and organizational change
   approaches
 * Business Managers and Stakeholders
 * Change Agents
 * Consultants
 * DevOps Practitioners
 * IT Directors, Managers, and Team Leaders
 * Product Owners
 * Scrum Masters
 * Software Engineers
 * Site Reliability Engineers
 * System Integrators
 * Tool Providers

Course Topics
 * Key Service Management Concepts
 * The Four Dimensions of Service Management
 * ITIL® Service Value System Organization structure
 * Governance
 * ITIL® Guiding Principles
 * ITIL® Service Value Chain
 * Continual Improvement
 * ITIL® Practices
 * Exam Review and Course Closure


RELATED SCHEDULED COURSES

IT MANAGEMENT AND LEADERSHIP EXECUTIVE MASTERCLASS (ITMLE MASTERCLASS)

DEFINE & IMPLEMENT PROBLEM MANAGEMENT

ITIL® 4 LEADER: DIGITAL AND IT STRATEGY (DITS) CERTIFICATION PROGRAM

ITIL® 4 SPECIALIST: CREATE DELIVER AND SUPPORT (CDS) CERTIFICATION PROGRAM

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