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GET https://www.excelis.co.id/

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GET https://www.excelis.co.id/

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Text Content

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 * Home
 * About Us
 * Expertise
   * Contact Center Solution & Development
     * Training
     * Consultancy
     * Customer Satisfaction Survey & Contact Audit
   * Human Capital Development
     * Training
     * Consultancy
   * Experiential & Simulation – Based Learning
 * Excelis Program
   * Online Sharing
   * Public Program
   * All Excelis Program
 * Inspiring Article
 * Contact Us
 * Select LanguageEnglishIndonesian
   
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 * Your trusted partner
   for contact center Solution
   Learn More
   and Development
   
 * Discover the true potential
   of your Human Development
   Discover Now
   
 * Create your own winning team in work
   GET STARTED









PURSUING EXCELLENCE IN EVERY ASPECTS

Pioneered by experts in field of contact center and human capital development in
Indonesia, Excelis as it’s name implies, represents Excellence as our very
fundamental values in helping business and industries in Indonesia, especially
companies which is implementing Contact center that exhibit great concerns for
customer relationship.





OUR EXPERTISE



Contact Center Solution & Development

Human Capital Development

Experiential & Simulation Learning


CONTACT CENTER SOLUTION & DEVELOPMENTS

Contact center and customer service are the very front lines for the company to
interact with its customer, we could help you reveal its potential to be more
than simply an interaction point.



Training

In-house or public short courses program that will suit your needs! We also
provide certification program for individual competency which is available on
request.


Consultancy

Successful contact center should be managed with the right strategy, referring
to the strategic direction, run on the basis of organizational values and
culture, and manage effective and efficient customer contact in order to
generate customer satisfaction.

Customer Satisfaction Survey & Contact Audit

Contact Center has a unique environment, therefore, an appropriate method is
needed to obtain a value of customer satisfaction that can reflect the actual
conditions.




OUR CONTACT CENTER SOLUTION




HEALTH CHECK

Get an overview or portrait of your operational and strategic aspect of contact
center and walk-in center, as well as providing recommendation program of
development or performance improvement.


DEVELOPMENT

Assist you to set-up and developing contact center & walk-in center from scratch
to operational with In-house or Full Outsourcing (BPO) business scheme, from
drafting RFP/RFQ, proposing business case, developing blueprint to operational
and expansion plan.


IMPROVEMENT

Revamp or improve all aspect of contact center & walk-in center including
performance management, workforce management, daily managing operational,
transaction monitoring, people management & other specific development areas.


COACHING

Experience our mentoring and coaching program to strengthen the ability of
contact center personnel in improving knowledge, skills at once or in applying 
development or improvement of your contact center.


HUMAN CAPITAL DEVELOPMENT

Human capital is the stock of competencies, knowledge, social and personality
attributes, including creativity, embodied in the ability of employee to
perform. Our support will help your company’s constant needs of human capital
development to be congruent with its very core objectives and values.





TRAINING

General management In-house or public short courses program that will suit your
needs of human capital development




CONSULTANCY

Make sure that your training and development programs are in line with the
organization’s value, culture and business needs, and effectively transform the
individual and team behavior in pursuing the organization goals.


TEAMBUILDING

Establish a high-performance culture to your teams, through activities that are
relevant to the needs and cases in organization.




CORE VALUES INTERNALIZATION







QUESTIONS

Have a question? Just ask! Leave us a comment with your question and we’ll
answer just as soon as we can.

Ask Question


Our Latest Videos


OTHER VIDEOS



Your trusted partner in contact center and human capital development needs.



Contact Us
Phone:
(021) 2278-5644
(021) 2297-8690

Email:
info@excelis.co.id

Copyright 2018 - All Rights Reserved

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 * Home
 * About Us
 * Expertise
   * Contact Center Solution & Development
     * Training
     * Consultancy
     * Customer Satisfaction Survey & Contact Audit
   * Human Capital Development
     * Training
     * Consultancy
   * Experiential & Simulation – Based Learning
 * Excelis Program
   * Online Sharing
   * Public Program
   * All Excelis Program
 * Inspiring Article
 * Contact Us
 * Select LanguageEnglishIndonesian
   
   Powered by Translate
 * Search