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Submitted URL: https://www.hicxsolutions.com/privacy-policy/
Effective URL: https://www.hicx.com/privacy-policy/
Submission: On January 08 via manual from IN — Scanned from DE
Effective URL: https://www.hicx.com/privacy-policy/
Submission: On January 08 via manual from IN — Scanned from DE
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<p class="form-disclaimer">By entering your email you agree to receive communications from HICX. We never spam! You can unsubscribe at any time. Your data will be handled as detailed in our <a href="/privacy-policy/">Privacy Policy</a>.</p>
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</form>Text Content
There Are Poor Tools. And There Are Portals. A single portal for all your
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SUPPLIER EXPERIENCE MANAGEMENT (SXM) PRODUCT OVERVIEW
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PRIVACY POLICY
This Policy is a statement of the ways in which we collect, hold and use
information about individual persons. This Policy applies only to information
gathered by us from online resources that display a link to this Policy and not
from any other source. BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND
USE OF INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE
THAT HICX SOLUTIONS LTD MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR
OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION, WITHOUT PRIOR
NOTIFICATION. It is our intention to post any such changes on this page so that
you are fully informed concerning the types of information we are gathering, how
we use it, and under what circumstances it may be disclosed.
Our privacy policy is easy to find as it is located on our homepage and is
linked to any part of a site where personal data are requested. At such data
collection points, further explanation may be provided, where appropriate, as to
the purposes for which the data will be used. This Policy, coupled with any
supplementary explanation, will tell you how we will treat any data about
yourself that you voluntarily submit in connection with your use of our
websites.
Updated: September 2023
ONLINE PRIVACY NOTICE
Your privacy is important to us. This privacy statement explains how we, HICX
Solutions, will collect, store and process your Personal Data in line with the
requirements of relevant privacy laws and regulations.
WHAT PERSONAL DATA DO WE COLLECT?
In the running and maintenance of our website, we collect and process some
Personal Data about you. You provide us with this data directly when you fill
out an online registration or request form. We also collect some information
indirectly from you by recording how you interact with our website by using
technologies such as cookies. The data we collect can include one or more of the
following:
Contact details:
* Your first name, last name, email address, phone number, job title and
company name
Location data:
* Your region of residence or business operation
Use of our site data:
* Traffic data, location data and IP addresses derived from details of your
visits, the pages you have viewed and the resources that you access
We do not normally obtain or purchase any data about you from third parties, but
if we receive such data, it will be the responsibility of HICX Solutions to
inform you and ensure appropriate data security and protection.
WHY DO WE COLLECT YOUR PERSONAL DATA?
We collect and process your Personal Data on the basis of legitimate interest,
where both you and HICX Solutions benefit from the business relationship without
any prejudice to your interests, fundamental rights, and freedoms. This may take
the form of a contractual requirement, or a requirement necessary to enter into
a contract. The information you provide will be collected for specified,
explicit and legitimate purposes and not further processed in a manner that is
incompatible with those purposes. You are not obliged to provide your Personal
Data. However, as a possible consequence of not providing the required data,
HICX Solutions may not be able to support your business appropriately. HICX does
not use your Personal Data for automated decision-making processes or
profiling.
In providing your Personal Data, you support HICX Solutions in improving your
business, in ways such as:
* Direct marketing, newsletters, and relevant articles
* Recommending new products and services that will better your business
* Providing you with information you have requested from us
* Informing you of upgrades and new modules available for your HICX software
We also use your Personal Data for business, regulatory and legal purposes:
* To meet the requirements and obligations of our contract
* To support commercial discussions between us
* Providing you with our services/updates/promotions etc.
* Dealing with your requests
* Getting in touch in case we need to contact you, for reasons such as policy
changes, contractual arrangements, maintenance or other service
notifications
* Internal administrative purposes
The information you provide will be subject to rigorous measures and procedures
to minimise the risk of unauthorised access, distribution, or disclosure.
In any event, we are committed to ensuring that the information we collect, and
use is appropriate for and limited to the purposes above and does not impact or
compromise your privacy. We only collect data that is relevant to the purpose of
processing and no information is collected without reason.
When HICX Solutions contacts you, our aim is not to be intrusive, and we
endeavour not to ask irrelevant or unnecessary questions.
If HICX Solutions intends to process the Personal Data for a purpose other than
those stated in this document, we shall provide you with the appropriate
information and request your explicit consent as applicable before doing so.
WITH WHOM WILL WE SHARE YOUR PERSONAL DATA?
We will not share your Personal Data with any third party without first
obtaining your consent. Should you provide your consent, we will only pass your
data on to third parties with whom HICX Solutions has a contractual arrangement
in place, who will be obliged to keep your details securely, and to use them
only for the contracted purpose. When they no longer need your data to fulfil
this service, they will securely dispose of the details in line with HICX
Solutions policies and procedures.
If there are circumstances where your Personal Data may be transferred across
borders to countries outside of the EEA, appropriate safeguards will be put in
place to guarantee an adequate level of protection of your Personal Data and to
ensure it is processed, stored, and disposed of appropriately and securely.
WHERE WILL YOUR PERSONAL DATA BE STORED?
Personal data collected by HICX Solutions may be stored and processed in your
region or in any other country where HICX Solutions or its service providers
maintain facilities. HICX Solutions is using AWS (Amazon Web Services) as its
cloud provider. AWS has data centres around the world.
Typically, the primary storage location and any backup location is in your
region. HICX has chosen the storage location(s) to operate efficiently, to
improve performance and to create redundancies to protect the data in the event
of an outage or other problem. We take steps to ensure that we process the data
we collect according to the provisions of this privacy statement and the
requirements of laws applicable at the data location.
FOR HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We govern data retention periods according to specific business-sector
requirements and stated practices, as well as the type of data and the context
in which we collected the data.
HICX Solutions is required to retain some information in accordance with the
law, such as information needed for income tax and audit purposes, for a period
no longer than that specified by such laws.
For as long as we maintain a non-contractual business relationship, and
notwithstanding any legal requirement, as stated above, we will retain your data
for a maximum of 5 years from the last date of contact. After this time, we will
permanently and securely dispose of your data.
If you become a client of ours under contract, we will retain your data for the
duration of our relationship for no longer than is necessary for the purposes
for which the data are processed and, notwithstanding any legal requirement as
stated above, for a maximum of 5 years after termination of the contract.
We may retain Personal Data for additional periods depending on individual
business needs. You will be contacted and kept informed regarding such
requirements. HICX Solutions will always endeavour to only keep your data for as
long as deemed necessary and ensure that appropriate technical and
organizational measures are implemented to protect against unlawful processing,
accidental loss, destruction, or damage.
If at any time before the end of the stated retention period you would like us
to remove your data from our database or your preferences otherwise changed,
notwithstanding any legal requirement as stated above, please contact us
at privacy@hicxsolutions.com.
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
At any point while HICX Solutions is in possession of or processes your Personal
Data, as the Data Subject you have the following rights:
* The right of access: you have the right to request a copy of the information
that we hold about you.
* The right of rectification: you have the right to obtain from us without
undue delay the rectification of inaccurate information we hold about you.
This enables you to have any incomplete or inaccurate information corrected.
* The right to erasure ( “right to be forgotten”) in certain circumstances, you
can ask us to delete or remove the data we hold about you from our records
.This applies where there is no good reason for us continuing to process it.
You also have the right to ask us to delete or remove your personal
information where you have exercised your right to object to processing (see
below)..
* The right to object : Object to processing of your personal information where
we are relying on a legitimate interest (or those of a third party) and there
is something about your particular situation which makes you want to object
to processing on this ground. You also have the right to object where we are
processing your personal information for direct marketing purposes and
automated processing, including profiling. You also have the right to be
subject to the legal effects of automated processing or profiling.
* The right to the restriction of processing: where certain conditions apply,
you have the right to restrict the processing. This enables you to ask us to
suspend the processing of personal information, for example if you want us to
establish its accuracy or the reason for processing it.
* The right of portability: you have the right to have the data we hold about
you transferred to another organisation.
* The right to judicial review: if HICX Solutions refuses your request under
rights of access, we will provide you with a reason why.
We will forward on all of the above requests should there be a third party
involved in the processing of your Personal Data.
HOW CAN YOU ACCESS AND CONTROL YOUR PERSONAL DATA?
If HICX Solutions holds Personal Data about you, as the Data Subject you can
request the following information about the processing of the data:
* The categories of personal data concerned
* The identity and contact details of the person or organisation that has
determined how and why to process your data
* The contact details of the Data Protection Officer, where applicable
* The purpose of the processing as well as the legal basis for processing
* Information about the legitimate interest of HICX Solutions, if applicable
* Information about the type of data we collect, store and process
* The recipient(s) or categories of recipient to whom the data have been or
will be disclosed, in particular recipients in third counties or
international organisations
* The envisaged period for which the personal data will be stored, or, if not
possible, the criteria used to determine that period.
* Information about the transfer of data outside of the EEA, if applicable
* The existence of the right to request rectification or erasure of personal
data or restriction of processing of personal data or to object to such
processing.
* The right to lodge a complaint with a Supervisory Authority
* Where the personal data are not collected from the data subject, any
available information as to their source.
* The existence of automated decision-making, including profiling and
meaningful information about the logic involved, as well as the significance
and envisaged consequences of such processing
* Where personal data are transferred to a third country or to an international
organisation, the right to be informed of the appropriate safeguards
You can also request the following at any time:·
* To view, update, correct or delete any of your Personal Data that HICX
Solutions holds about you
* To obtain a copy of your data undergoing processing
* To restrict certain access or block certain restrictions
* To restrict certain processing
* To object to any communications
* To withdraw consent
You can send any request to privacy@hicxsolutions.com. When making requests
regarding your Personal Data, you will be asked to verify your identity.
COOKIES
Our website uses cookies. Cookies provide information about the details of your
online visits, the pages you have viewed and the resources you have accessed.
HICX Solutions may use this information to assist in improving our website and
targeted marketing. The type of information will be statistical data, such as
traffic data, location data and other communication data, such as your IP
address. This information cannot be used to identify you directly. HICX
Solutions will always ensure the tracking and management of cookies complies
with the requirements of relevant privacy laws and regulations.
We use tracking cookies for marketing purposes to perform traffic analysis and
provide you with a good end user experience across our website. , . It is
possible to turn off your cookies through your website browser settings however
this may affect the functionality and experience of our site. Please visit the
help section of your website browser to learn how to turn your cookie settings
off. We will always request your specific, active, and deliberate consent to
store cookies on your personal devices. We will also request your consent
regarding cookies that are helpful or convenient but not essential, or that are
only essential for our own legitimate purposes.
HOW CAN YOU FILE A COMPLAINT?
If you wish to make a complaint about how HICX Solutions, or other third parties
contracted by HICX Solutions, process your Personal Data, or how we have
previously handled your complaint, you have the right to complain directly to
the Supervisory Authority and HICX Solutions.
The details for each are:
Supervisory Authority
Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/
HICX Solutions
Please use the Data Privacy contact details below.
WHO CAN YOU CONTACT?
As the data controller, HICX Solutions is responsible for your Personal Data
that it collects. Should you wish to contact someone regarding any of the
information above, please contact us at privacy@hicxsolutions.com.
SET YOUR SUPPLIERS UP TO SUCCEED
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