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Important Notice

Important Notice - Considering that the Macao SAR Government has updated its
anti-pandemic measures and the Monetary Authority of Macao has requested
financial institutions to resume all normal services from August 2, 2022, our
cashier counter and Customer Service Centre on the 14th floor of Circle Square
will resume all their services from that date onwards, and will be open as usual
from 9 am to 6 pm, Monday to Friday ... View more

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Important Notice

Important Notice - Manulife (International) Limited would like to alert
customers to stay vigilant about suspicious phone calls, emails, websites, apps,
etc. allegedly related to Manulife. If you receive any calls claiming to be from
Manulife MPF, first and foremost is to authenticate the caller’s identity (e.g.
full name of advisor and his/her MPF Registration No.). If the caller refuses to
disclose such information, please do not continue with the conversation. Also,
if you notice any suspicious transaction activi ... View more

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YEAR IN REVIEW




WHY MANULIFE

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NO.1 

MPF provider in Hong Kong1

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NO.1 

Customer Satisfaction Insurance Brand2 in Hong Kong for 4 consecutive years


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NO.1 

Brand Advocacy for Hong Kong Insurance Sector3 for 4 consecutive years


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LONGEST-CONTINUOUS INSURER

Canada's first Prime Minister, Sir John A. MacDonald, was the company's first
President. We are the longest continuously operating life insurer in Hong Kong
offering a comprehensive product range: individual, group life and health plans,
MPF, mutual funds, and wealth management solutions


--------------------------------------------------------------------------------


PUBLICLY LISTED


A leading Canada-based financial services group publicly listed on the Toronto,
New York, Philippine and Hong Kong stock exchanges


--------------------------------------------------------------------------------

Notes:

1 MPF market share is measured by share of assets under management (AUM) by
scheme sponsor. Source: Mercer MPF Market Shares Report as at March 31, 2022.

2 YouGov Brand Tracking during 2018-2021.

3 YouGov Brand Tracking during 2018-2021.


Our Corporate Video



Manulife Investment Overview

Global investment is what we do to create sustainable value for you




125 YEARS OF CONTINUOUS COMMITMENT


View our stories

LONGSTANDING
HISTORY

Manulife is Hong Kong’s longest continuously operating life insurer. We’ve been
growing and standing with Hongkongers for 125 years.

MAKING EVERY
DAY BETTER

Experts in health and retirement, we aim to make decisions easier and
lives better for those we serve. Our expanding agency force  is serving about 1
in 3 people in Hong Kong# every day.

GROWTH
AMBITION

We are well-positioned to realize our Greater Bay Area (GBA) vision for existing
and future customers, in the context of expanding opportunities in the GBA as
well as meeting the growing insurance needs in the region. 

View our stories

   



   

2021 was a winning year for Manulife. With tremendous passion and commitment, we
emerged an industry leader with sustained growth as we further expanded our
agency force and remained relentlessly focused on making every day better for
our customers. In celebrating our 125th anniversary in Hong Kong, we have our
sights set on accelerating digitization to ensure an even better customer
experience and exceptional services across the Greater Bay Area.

I’m encouraged by our plans for the coming year and the leading role we aim to
take in contributing to Hong Kong’s post-pandemic recovery and a community more
resilient than ever.



DAMIEN GREEN

President and Chief Executive Officer, Manulife Asia



PERFORMANCE OVERVIEW


~HK$30.3B

NO. 1 MARKET SHARE

TOTAL NEW PREMIUM


~HK$30.3B

NO. 1 MARKET SHARE


~99,000

NO. 1 MARKET SHARE

NO. OF POLICY ISSUED (ISSUED IN HKD)


~99,000

NO. 1 MARKET SHARE


~HK$11.1B*

NO. 1 MARKET SHARE

ILAS NEW PREMIUM


~HK$11.1B*

NO. 1 MARKET SHARE


2.4M

#AROUND 1 IN 3 PEOPLE IN HK ARE OUR CUSTOMERS

NO. OF CUSTOMERS


2.4M

#AROUND 1 IN 3 PEOPLE IN HK ARE OUR CUSTOMERS


11,600+

RECORD HIGH

NO. OF AGENTS


11,600+

RECORD HIGH

Financial figures are for 2021 full year. ILAS - Investment-linked assurance
scheme. *Figure is approximate and rounded up to the next decimal.

Source: Calculation based on Provisional Statistics on Hong Kong Long Term
Insurance Business (Classes A to F) 2021 published by the Insurance Authority.

#Calculated based on the provisional Hong Kong population figure of 7.4 million
as at the end of 2021 published by the Census and Statistics Department of
HKSAR.



CLAIMS FIGURES

Payments to Customers

For insurance, the claims procedure is the moment of truth highlighting the
value of protection.

Manulife paid out more than HK$4.2 billion under individual insurance claims in
2021.

Hospital Claims

HK$
2.379B+

Total amount paid

Critical Illness Claims

HK$
737M+

Total amount paid

Accident Claims

HK$
113M+

Total amount paid

Death Claims

HK$
1.054B+

Total amount paid

The above claims include both Hong Kong and Macau policies.


HIGHLIGHTS OF THE YEAR

   
 * Health & Life Protection
   
 * Retirement
   
 * COVID-19 Support
   
 * Digitization
   
 * Strategic Investments
   
 * Corporate Social Responsibility

Health & Life Protection
 * Health & Life Protection
 * Retirement
 * COVID-19 Support
 * Digitization
 * Strategic Investments
 * Corporate Social Responsibility




Live better, protect better and care better – Simply better health

 * ManulifeMOVE  – Encourages you to build a healthier life and live better by
   linking your daily activity levels to premium discounts.
 * ManuPremier Protector and ManuElite Protector life protection plans –
   Lifelong protection plans that offer long-term savings potential through a
   non-guaranteed terminal bonus.
 * CareGuard Critical Illness Benefit - A supplementary benefit offering
   customers the flexibility to choose essential or well-rounded critical
   illness protection. The plan comes with an innovative complex surgery
   benefit.
 * New holistic Medical Professional Support Service – A strategic partnership
   with CUHK Medical Centre to provide customers with priority access to
   specialists in oncology. A personalized Medical Case Manager with a
   professional medical background or a qualified nurse will be assigned to help
   you through cancer treatment with personalized care. 
   
 * Partnership with Hong Kong Baptist Hospital for better care – Provides
   customers with access to a new and advanced day medical centre and expanded
   smart healthcare services, including cashless medical checkups, day
   endoscopies and imaging services.

Remark: The content of the above does not contain the full terms of the policies
or services, and the full terms can be found in the policy or service document.


CLICK TO SEE OUR PRODUCT AWARDS!

On ManuBright Care 2 Plus:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Excellence Award - Critical Illness Protection
   - Excellence Award - Product Innovation
 * iMoney Insurance Excellence Awards 2021
   - Best Critical Illness Protection
   - Best Innovative Product

On Manulife’s VHIS series:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Outstanding Award - Medical Care
 * iMoney Insurance Excellence Awards 2021
   - Best Voluntary Health Insurance Scheme
 * Headline No.1 Awards 2021
   - No.1 Voluntary Health Insurance Scheme
 * 01 Gold Medal Awards 2021 by HK01
   - Excellence Award of Voluntary Health Insurance Scheme

On Manulife Supreme VHIS Flexi Plan:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Outstanding Award - Voluntary Health Insurance Scheme
 * Metro Finance Greater Bay Area Insurance Awards 2021
   - Outstanding Voluntary Health Insurance Scheme Award
 * iMoney Insurance Excellence Awards 2021
   - Best Medical Product

On Manulife’s CI protection:

 * Headline No.1 Awards 2021
   - No.1 Critical Illness Protection
   

On group life and health insurance:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Outstanding Award - Employee Benefit (Product)

Successful planning strategies for retirement income

 * No. 1 MPF provider and top achievement in 2021 – Manulife’s market share
   reached 27% based on AUM and remained No. 1 as at end of December 20211, and
   one of our MPF equity funds was the top achiever in the MPF market2.
   
 * Crowned MPF Scheme of the Year for 2021 – Manulife MPF was crowned MPF Scheme
   of the Year and People’s Choice at “The MPF Awards” organized by MPF
   Ratings3, for our commitment to social responsibility, customer experience
   and overall investment performance.
 * Manulife Pension 85th Anniversary Fight-COVID Lucky Draw Trio – We are the
   first and only MPF provider in the market to launch a fight-COVID lucky draw
   to encourage MPF customers to get inoculated. More than HK$8.5 million worth
   of bonus unit rebates were given out as prizes.

1 MPF market share is measured by share of assets under management (AUM) by
scheme sponsor. Source: Mercer MPF Market Shares Report as at December 31, 2021
2 Source: Lipper Report as of December 2021
3 Source: The 2022 MPF Awards. Note: The above awards are for reference only.
The awards were based on the respective organizations’ selection criteria.
Investment involves risk. Past performance is not indicative of future
performance.


CLICK TO SEE OUR PRODUCT AWARDS!

On ManuGrand Saver 2 & ManuImperial Saver 2:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Excellence Award - Saving Plan
 * iMoney Insurance Excellence Awards 2021
   - Best Legacy Planning

On ManuLeisure Deferred Annuity:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Excellence Award - Qualifying Deferred Annuity
 * GBA Insurance Awards 2022 and 2021
   - Outstanding Deferred Annuity Product Award
 * iMoney Insurance Excellence Awards 2021
   - Best Deferred Annuity Product

On La Vie 2 & ManuCentury:

 * iMoney Insurance Excellence Awards 2021
   - Best Savings Product
   

On Manulife’s QDAP:

 * 01 Gold Medal Awards 2021 by HK01
   - Excellence Award of Deferred Annuity Products
 * Headline No.1 Award 2021
   - No.1 Qualifying Deferred Annuity Policy
   

On Manulife’s savings series:

 * 01 Gold Medal Awards 2021 by HK01
   - Excellence Award of Saving Insurance Products
 * Headline No.1 Award 2021
   - No.1 Savings Insurance
   

On Manulife’s ILAS products:

 * 01 Gold Medal Awards 2021 by HK01
   - Excellence Award of Investment-linked Assurance Products
 * Headline No.1 Award 2021
   - No.1 Investment Linked Assurance Scheme

On Manulife’s Whole-in-One Prime 2:

 * Bloomberg Businessweek Financial Institution Awards 2021
   - Outstanding Award - High Net Worth (Product)

Extra protection when you need it most

 * COVID-19 coverage – Our COVID-19 coverage was enhanced and extended to meet
   the evolving needs of our customers since the onset of the pandemic, covering
   vaccination side effects protection, COVID-19 treatments and tests.
 * Donation of test kits - In partnership with Christian Family Service Centre,
   Manulife was the first insurer in Hong Kong to donate 1,000 COVID-19 rapid
   antigen test kits for immediate distribution to vulnerable families in
   Kowloon East in mid-February 2022 when record levels of infection in the city
   led to a high need for early detection.
 * Vaccination lucky draws – We gave away 100 insurance premium vouchers worth
   HK$1 million in total through a lucky draw to encourage the local community
   to get the Covid-19 jab. Separately, we launched the Manulife Pension 85th
   Anniversary Fight-COVID Lucky Draw Trio to extend vaccination incentives to
   MPF customers in terms of bonus rebates worth over HK$8.5 million in total.
 * Outreach vaccination – Among the first in the insurance and pension sector to
   support the Hong Kong government's vaccination push, we offered our employees
   and agents their vaccine doses at the office, with a day off after each jab.

Providing simple, convenient experiences anytime, anywhere

 * Revamped customer website – We re-engineered our customer website from the
   ground up. Now you can easily take control of your accounts with an improved
   user experience and easier to use interface.
 * New mobile app for your account needs – Lets you manage your investment funds
   and MPF accounts from the palm of your hand.
 * ManulifeMOVE – Award-winning customer program that encourages people to MOVE
   more to improve their well-being while enjoying premium discounts. This
   spirit of wellness is brought to the Water World through Manulife’s
   sponsorship of Ocean Park’s Horizon Cove.

Creating experiences that generate lasting relationships


 * Prestige Centre, a premium customer centre opened in Tsim Sha Tsui, underpins
   our ambitious long-term growth strategy in the city and the Greater Bay Area
   region.
 * Best-in-class facilities for our agency force - Strengthened presence in
   Kowloon East and support for rapid agency force expansion with Grade A office
   building renamed Manulife Place.

Building healthy and inclusive communities with everything we do

We were recognized for our social commitments, including the top accolade –
Outstanding Corporate Social Responsibility at The Hong Kong Insurance Awards
2021 organized by the Hong Kong Federation of Insurers.

 * Health Voucher Program

Partnered with the Christian Family Service Centre to create the first
business-sponsored health voucher charity program in Hong Kong. Up to 2,000
low-income beneficiaries from five under-resourced districts will receive free
health screening and consultation services.

View photos

 * MOVE for GOOD

The Spring, Summer and Winter editions of this charity program under
ManulifeMOVE rolled out in 2021, with members walking over one billion steps,
feeding 2,200 festive meals to those in need, donating 1,000 pairs of sports
shoes to under-resourced children, providing ice-skating classes to children
with congenital heart diseases and their families, and distributing 1,000
mini-heaters to the elderly living alone with the help of Manulife volunteers.

View photos

 * Go Paperless Education Aid Program

A series of workshops on AI and financial literacy were rolled out to
under-resourced students in local primary schools. In December, two STEM
Experiential Field Trips to Cyberport were organized to give students a unique
first-hand experience of AI technology.

View photos

 * ManulifeActofKindness campaign

Manulife gave each of its employees globally CAD$50 and encouraged them to pay
it forward in their local communities during the Christmas season. In Hong Kong,
we encouraged staff to donate the charitable sponsorships to support local
health and well-being projects as well as to drive economic opportunity.

View photos

 * Green Power Hike for environmental causes

Manulife has supported the Hong Kong Federation of Insurers (HKFI) Cup of Green
Power Hike for 18 consecutive years. For 2021 and 2022 (virtual versions), our
team achieved the longest cumulative distance for each year (a combined total of
about 3,547km) with the most participants in the HKFI Cup.

 


PROFESSIONAL ADVISORS

View Agency Awards

HIGH AGENCY GROWTH


UP 9%

Number of agents amounted to over 11,600 by end of 2021, up 9% from 2020 and
strongest headcount growth among key agency players in the market

HIGH PERFORMANCE


NO.1

Agency channel ranked No. 1 in the market by new premiums growth (full year
2021)
Source: Calculation based on Provisional Statistics on Hong Kong Long Term
Insurance Business (Classes A to F) 2021 published by the Insurance Authority.

View Agency Awards


PROFESSIONAL TRAINING

 * Tailored career development platforms
   C.E.O. program, M.I.T. (IANG) program and University Program – grooming a
   successful financial advisor through tailored professional training
 * One-on-one mentorship
   A specially assigned Corporate Business Coach providing all-round coaching
   ranging from sales skills to mental training for new agents


POWERFUL TOOLS AND RESOURCES

 * Electronic point-of-sales tool (“ePOS”)
   Helps facilitate smoother and customized transaction experiences for our
   customers. Agent adoption rate for ePOS reached 80% by end of 2021.
 * Virtual F2F
   Unrivalled convenience and security made possible with Virtual Face-to-face
   Agency Sales Platform. All individual insurance products (including ILAS) can
   be bought via this platform.


CUSTOMER STORIES


   
 * Matthew’s Story
   
 * Betsy’s Story
   
 * Mr. Chan’s Story
   
 * Ling’s story
   
 * Karen’s Story
   
 * Jackie’s Story
   
 * Rico’s Story
   
 * Carissa’s Story
   
 * Ben’s Story

Matthew’s Story
 * Matthew’s Story
 * Betsy’s Story
 * Mr. Chan’s Story
 * Ling’s story
 * Karen’s Story
 * Jackie’s Story
 * Rico’s Story
 * Carissa’s Story
 * Ben’s Story




Agent: Li Ying Chuen, David

Anticipating customers’ needs

David’s customer, Matthew, runs his own business and intended to only purchase a
pure life protection plan. However, David understands emergency cash is
especially important for business owners, as adequate cash flow is critical for
day-to-day operations. He suggested taking a savings plan as it might accumulate
cash value for the customer in the long run. During the global financial crisis,
Matthew’s business suffered from a temporary liquidity shortage and was on the
brink of collapse.


Emergency cash saves one’s life

David protected Matthew from bankruptcy. Matthew was grateful and also touched
by David’s professional analysis and timely support during his crisis. If David
were an advisor who just followed the customer's instruction without genuine
care for the customer, he might have solely advised on the amount of life
coverage requested. However, David put himself in Matthew’s shoes and drew on
his extensive product knowledge and 28 years of experience to give his customer
the best possible solution.


Agent: Koo Kwong Tak, Samuel

Helping customers make life-changing decisions

Samuel empathizes with customers planning for retirement because he recognizes
they have a lot to consider and are conscious of their budgets. Betsy, Samuel’s
customer, was retiring and requested to surrender her critical illness policies.
Samuel understood Betsy and patiently explained the consequences of the
decision, noting as people age, the body is not as strong and the chance of
acquiring major illnesses is higher. Drawing on 29 years of experience, Samuel
recommended that Betsy address the risks to prevent it from derailing her
lifestyle and to sustain her financial security.


Complex financial planning knowledge made easy

Not long afterwards, Betsy was diagnosed with cancer and the claims from the
insurance she kept safeguarded her assets from the significant medical costs.
Betsy unfortunately passed away. When Samuel met Betsy’s family to deliver the
claim cheque, the family thanked him for his advice. They realized how great the
additional financial burden would have been if Betsy had surrendered the
critical illness policy. Samuel was grateful that his advice and perseverance
protected Betsy and her beloved family.


Agent: Wang Yu Huan, Agassi

Everything starts with trust

Agassi’s customer, Mr. Chan, had a tumor in his intestine that he initially
ignored and told only his wife. Fortunately, Agassi has always been their
trusted advisor and was told about the situation. Agassi, well aware of the
potential consequences of an unattended tumor, made Mr. Chan’s health and
wellbeing priorities. She knew she must take action and tirelessly visited Mr.
and Mrs. Chan, addressing Mr. Chan’s concerns with facts and references to
ensure he was well informed. Mr. Chan finally agreed to undergo an operation.


A role model inspiring 200 professionals

Agassi’s determination and passion contributed to her being the first woman to
hold the position of Senior Regional Director at Manulife Hong Kong. Her team of
200 professional advisors admire her as a role model. Over the course of her
26-year career in insurance of which 10 are with Manulife, she has been an
outstanding leader and an icon in the industry. She believes helping people
brings about change and growth. To this end, she leverages her network and
influence to improve industry standards and contributes to the betterment of
society.


Agent: Ho Chun Ling

Visiting every hospitalized customer

It is Ling’s mandate to visit every customer who is hospitalized even with over
1,000 customers. It is not just a visit to show care and support. She
understands the vulnerability and insecurity her customers may feel, and knows
how preoccupied they are to know how and what to ask the doctors. Drawing on her
30 years of experience, she helps customers ask the right questions and
understand the options available. Nothing is too detailed for Ling when it comes
to supporting her customers.


Anticipating customers’ needs

There’s a difference between an insurance advisor whose only aim is sales and
commission, and one who truly cares about their customers. Distinguished
insurance advisors build their success by prioritizing their customers’ best
interests. By empathizing with her customers and holistically taking care of
their needs, even those they are unaware of, she helps customers improve their
wellbeing. Ling regards each policy as a lifetime commitment, and each cheque as
a sincere blessing and comfort from people to their loved ones.


Agent: Fung Yee Wan, Antonia

Life is not always as we want it to be

Antonia’s customer, Karen, led an idyllic life until her healthy and active
husband suddenly passed away while playing basketball. Karen was left in
complete shock and suffered a mental breakdown. Her son, in first year
university stayed by her side as she slowly recovered. Empathizing with Karen
and her son, Antonia immediately reached out to provide companionship, an
important support for Karen to cope with this challenging time. The claim was
also processed swiftly. As Karen started to regain herself, she suddenly lost
her son in an accident. It became torture for Karen to continue living in the
same home without her loved ones.

Insurance gives you a new chance in life

After multiple in-depth discussions with Antonia, Karen decided to move to a new
city and start a new life. Antonia, who’s been with Manulife for 18 years, tried
her best to accelerate the claims application and provide companionship and
whatever support Karen needed. They realized not only must Karen deal with
another brutal loss, but she must also redefine herself. Witnessing Karen’s
change, Antonia was grateful that insurance offered Karen a chance to start a
fresh new chapter in life, and that insurance enabled people to make their own
decision and to own their future, making every day better.

Agent: Chan Ip, Jackie

A health protection advisor speaking from experience

Jackie was in his early forties and in great health. In June 2017, he noticed
pressure building in his chest. With medical coverage, Jackie arranged a
thorough health check and was told he required angioplasty immediately. His full
critical illness claim largely covered the cost of the operation in a private
hospital. In September, he suffered a stroke and was sent to a nearby public
hospital. The doctor said Jackie might not have regained consciousness after the
stroke without the angioplasty. With his insurance coverage, he transferred to a
private hospital to receive a wider range of recovery treatments on a more
regular basis.

Strong sense of urgency to get everyone fully covered

After his experience, Jackie developed an even stronger sense of urgency and
responsibility to remind everyone around him of the importance of comprehensive
insurance coverage. This is especially important as a significant number of his
customers are still young and insurance coverage is unlikely to be their
priority. Jackie has been with Manulife for 15 years and continues to serve and
support his customers, and the customers of his downline advisors, whenever
needed. He shares his knowledge and companionship, as he truly understands what
their critical illness needs are and how comprehensive coverage could make
people’s lives better.

Agent: Li Kit Mei, Francis, Ho Kam To, Hank

Reinterpreting the role of an insurance agent

Francis’ dedication to her job for close to 30 years motivated her son Hank to
follow suit and join her team nine years ago. His first task was to handle an
application for Manulife’s Compassionate Assistance Program. Rico, a 30-year-old
new dad, learned he had terminal cancer. While Rico was once fully covered by a
life plan and medical policy bought by his parents through Francis in his
childhood, he cancelled the protection to save costs after his son was born. In
addition to the financial support from Manulife’s Compassionate Assistance
Program, Hank became a passionate listener, as well as one of Rico’s soulmates.

The ultimate value of an insurance policy

During this difficult time, Rico also asked to join Francis and Hank’s team to
convey a positive message of the insurance industry. Today, Rico’s life coverage
supports his young son. The story shared by Francis, Hank and Rico is one of
celebrating the beauty of life. As simple as helping clients with peace of mind,
insurance agents bring love and care to their clients and their loved ones, with
their insightful expertise and passion for goodness. An insurance policy, to us,
is far more than a paper, a business or lip service – it’s a silver lining in
every cloud in life.

Agent: Lau Sui King, Sarah

Emotional support to someone you care for

Carissa, one of Sarah’s customers, lost her parents in her early 20s, which
impacted her mental health. During Carissa’s challenging period, Sarah offered
her care and companionship, bringing a ray of hope into Carissa’s life. As
Carissa was slowly recovering, she was diagnosed with stage four breast cancer.
Carissa felt like she was defeated by life. All the trauma was too much to
handle, and she did not have anyone to talk with about her pain. At this time,
Sarah unreservedly gave her emotional support, staying by Carissa’s side
throughout her cancer journey.

Changing the world for one person

Sarah brought her 22 years in the industry to bear, showing Carissa the beauty
and joy she is intrinsically endowed with. With Sarah’s continuous encouragement
and motivation, Carissa gradually stepped out of her sadness and became stronger
and more optimistic. Carissa now believes in herself and is starting to
appreciate all the beauty in life again. After more than six months battling
cancer, Carissa is in remission and starting a fresh new chapter in her life.
“Helping one person might not change the world, but it could change the world
for one person. Never underestimate the difference you can make,” says Sarah. 

Agent: Lai, Angela

Taking action right away

Angela lives by the motto: "Do it now as later may sometimes become never." Her
15 years in the industry have taught her providing customers with timely service
is key as time never waits. This was the case for Ben, the sole bread winner for
his young wife and four daughters. Knowing Ben urgently wanted to provide
insurance protection for his family, as he recognized the importance, Angela
contacted him and learned he worked several jobs a day to support his family. It
was difficult to find a time to meet because of Ben’s various jobs, but they set
up an appointment. 

No delay as time never waits

On the day of the appointment, Angela was feeling drained from work and
considered cancelling, however, she recalled and empathized with Ben’s
situation. She met Ben to discuss the details of the insurance policies and he
applied for coverage right away. Following up with the company and Ben, the
insurance policy was successfully issued very quickly. The day Angela confirmed
Ben’s policy she learned he was just seriously injured and later passed away.
Angela was shocked and saddened yet thankful that her quick follow-up actions
had protected Ben’s family. All the claims were settled and for the most part
relieved the family's financial burden.


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 * Extended Medical Support
 * File a claim
 * Form library
 * Make a payment
 * Premium Exchange Rates
 * MOVE FAQ
 * Useful calculators
 * Manage your account
 * Useful information
 * Customer service news
 * Customer feedback
 * Annual Member Benefit Statement




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Year in review
 * Plan for retirement
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 * Have a baby
 * Get married
 * Buy a new home
 * Grow my business




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Important Notice

Considering that the Macao SAR Government has updated its anti-pandemic measures
and the Monetary Authority of Macao has requested financial institutions to
resume all normal services from August 2, 2022, our cashier counter and Customer
Service Centre on the 14th floor of Circle Square will resume all their services
from that date onwards, and will be open as usual from 9 am to 6 pm, Monday to
Friday.

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Important Notice

Manulife (International) Limited would like to alert customers to stay vigilant
about suspicious phone calls, emails, websites, apps, etc. allegedly related to
Manulife. If you receive any calls claiming to be from Manulife MPF, first and
foremost is to authenticate the caller’s identity (e.g. full name of advisor and
his/her MPF Registration No.). If the caller refuses to disclose such
information, please do not continue with the conversation. Also, if you notice
any suspicious transaction activities in your account, or any account that is
under your name but not set up by you, please inform us immediately. If you are
in doubt, please contact us at (852) 2108 1188 or by email at
service_hk@manulife.com for assistance.

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