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 * Business help
 * Business billing
 * Using
 * First bill


WHAT SHOULD I EXPECT FROM MY FIRST BILL?

Your first bill might be different to your normal bills, as it may include
things like one-off connection and delivery charges. We've put together a useful
video to explain things.




Your bill will be made up of three or four main sections. The first will cover
regular charges. These are the charges for your services such as a phone line,
broadband, mobile rental, cloud services or your overall bundle or package
price.

Next is a section covering one-off charges, which includes things like delivery,
an engineer connecting your line, activation fees and any new kit you needed to
get set up.

The third section covers usage charges. This shows anything over and above your
package - including calls to international numbers, or any data you use over the
agreed limit.

You may also have a section covering discounts, especially if you bought a
bundle of services or a special offer from us.

If you have a BT solution such as our cloud voice or cloud phone services, then
your bill will include the items needed for this, including your phone line,
broadband and any handsets you need. You might have also bought a call package
from us, which may give you reduced call prices and a call allowance. Your bill
will show this - plus any extra charges for calls you make above your allowance.

We bill regular charges such as rental fees in advance. This means you might see
extra days on your first bill, depending on when your service actually starts.
Don't worry if this first bill is a bit higher than the amount we quoted when
you ordered - the extra days will only be included this once. You'll see a
charge from the date you started the service to the end of the current billing
period, plus the charge for the next billing period.

You can explore your bill and charges fully online with My account. You'll have
instant access to your bills, your usage and your orders, as well as loads of
helpful FAQs. If you don't have already have one, you can sign up for My account
here (you'll need your bill to hand).



MANAGE YOUR BILL QUICKLY AND EASILY WITH THE BT BUSINESS APP

Download the BT Business app from the App Store or Google Play today, or scan
the QR code to download directly. Or text App to 81192 to download straight to
your device.





WE'RE HERE TO HELP

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