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PLATFORM
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Featureschevron-down icon


PLATFORM

 * Product overview
 * All features
 * Latest feature release
 * App integrations


CAPABILITIES

 * project iconProject management
 * Projects
 * Project views
 * Tasks
 * Custom fields
 * Status updates
 * goal iconGoals and reporting
 * Goals
 * Reporting dashboards
 * Portfolios
 * asana-intelligence iconAsana AI
 * workflow iconWorkflows and automation
 * Rules
 * Forms
 * Bundles
 * portfolio iconResource management
 * Capacity planning
 * Workload
 * Time tracking
 * my-task iconAdmin and security
 * Admin console
 * Permissions


ALL PLANS

 * list iconPersonal
 * premium iconStarter
 * briefcase iconAdvanced

Solutionschevron-down icon


TEAMS

 * Operations
 * Marketing
 * IT
 * Leaders


INDUSTRIES

 * Healthcare
 * Retail
 * Education
 * Nonprofit


USE CASES

 * Goal management
 * Organizational planning
 * Project intake
 * Resource planning
 * Product launches
 * View all use casesarrow-right icon


FEATURED READS

 * DemoAI has joined the teamWatch nowarrow-right icon
 * ReportThe State of AI at Work 2024 - The Work Innovation LabRead
   morearrow-right icon

Resourceschevron-down icon


LEARN

 * Help Center
 * Asana Academy
 * Certifications
 * Forum


DISCOVER

 * Work management hub
 * Customer stories
 * Events


SUPPORT & SERVICES

 * Get Support
 * Developer support
 * Partners
 * Customer Success


TEMPLATES

 * Project plans
 * Team goals & objectives
 * Team continuity
 * Meeting agenda
 * View all templatesarrow-right icon

Enterprise
Pricing

Sign up
Contact sales

View demo

Download app

Help Center

 * Getting started

 * Topics

 * Video tutorials

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TOPICS

Intro to Asana


ASANA BASICS

 * Setting up your Asana profile
 * Collaborating in Asana
 * Getting started with Asana’s mobile app
 * Moving your everyday workflows to Asana
 * Make the most of your Asana trial
 * Save time in Asana
 * Asana Community Forum basics
 * Navigating Asana
 * How Asana works
 * Create tasks in Asana
 * Powerful Asana features for work management
 * Understanding privacy and visibility in Asana
 * Create projects in Asana
 * Asana desktop app
 * How to use Asana help resources


TEAM MEMBERS

 * Comments, messages, and status updates
 * Stay informed with your Asana Inbox
 * Create projects quickly with templates
 * Automate and scale your work with the Customize menu
 * Assign tasks to teammates
 * Find work fast with search
 * Manage and prioritize your tasks
 * You’ve been invited to Asana; now what?
 * Maximize productivity with My tasks


TEAM LEADS

 * Top Asana integrations
 * Planning with Asana calendar
 * Building cross-functional workflows in Asana
 * Monitor initiatives and track work with portfolios
 * Plan and execute projects with timeline
 * Help your team adopt Asana
 * How to invite team members to Asana
 * Create and use Asana workflows
 * Level up your projects with the customize menu
 * Tracking project progress
 * Setting and tracking progress towards goals
 * Blueprints for deadline-bound projects and ongoing processes
 * Reporting with dashboards
 * Reporting with workload
 * Asana for team leads
 * Share project updates
 * Establish conventions for your team


ADMINS

 * Security controls in Asana
 * A guide to divisions in Asana
 * How to set up your organization
 * Managing Asana at scale
 * What are the different admin roles in Asana?
 * What is the admin console?
 * Member and team management

Organize your work


TASKS

 * Text formatting in Asana
 * Proofing
 * Task fields
 * Email tasks to Asana
 * Custom fields in My tasks
 * Task actions
 * Task comments and attachments
 * Scheduling tasks using start dates, due dates, and times
 * Tags
 * Converting tasks into projects
 * Views in My tasks
 * Save time in Asana
 * Subtasks
 * Understanding tasks
 * Rules in My tasks
 * My Tasks


PROJECTS

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TEAMS

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COLLABORATION

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SHARING AND PRIVACY

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SEARCH

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MOBILE

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Asana use cases


USE CASES FOR EVERYONE

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MARKETING AND COMMUNICATIONS

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CENTRALIZED OPERATIONS AND IT

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PRODUCT AND ENGINEERING

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SALES AND CUSTOMER SUCCESS

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HR AND RECRUITING

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DESIGN

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ASANA FOR NONPROFITS

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ASANA FOR EDUCATION

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Automation and AI


WORKFLOWS

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AUTOMATION

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ASANA AI

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Reporting


GOALS

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PORTFOLIOS

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WORKLOAD

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DASHBOARDS

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App integrations


API

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COMMUNICATION

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DATA REPORTING

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PRODUCTIVITY

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SALES AND SERVICES

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SECURITY

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Account admin


MANAGING YOUR ACCOUNT

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MANAGING YOUR SPACES

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SECURITY AND PERMISSIONS

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Plans and billing


BILLING

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MANAGING YOUR SUBSCRIPTION

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PLANS AND PRICING

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TRIAL TOOLKIT

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Troubleshooting


TOP SUPPORT ISSUES

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ASANA FEATURES FAQ

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PLANS, PRICING, AND BILLING FAQ

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ACCOUNT ADMIN FAQ

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TOPICS

Intro to Asana
Organize your work
Asana use cases
Automation and AI
Reporting
App integrations
Account admin
Plans and billing
Troubleshooting
    
 1. Help Center
    
 2. Troubleshooting
 3. Top support issues
 4. How do I get support from Asana?


HOW DO I GET SUPPORT FROM ASANA?

In This Article

 * Asana Help Center
 * Contact Asana Support
 * Asana Support chatbot troubleshooting and FAQs

The Asana Help Center offers educational resources to help you learn how to use
Asana along with the tools to get help from our support team.

Our knowledge base offers access to a wealth of support topics and FAQs. This
option allows you to find quick and efficient solutions tailored to your needs.

If you still need help, you can contact a member of our support team via the
Asana Support Chatbot, located in the bottom-right corner of the Help Center
homepage.

Learn more about both options below. 


ASANA HELP CENTER


QUICKLY FIND ANSWERS TO YOUR QUESTIONS

The Asana Help Center is your comprehensive resource for up-to-date information
about using Asana. It offers concise, easy-to-navigate articles, tutorials, best
practices, and useful tips. Whether you need guidance on basic features or
advanced integrations, the Help Center is your go-to knowledge base and is a
great first resource for any burning questions or quick fixes.

KEY FEATURES


 * Skimmable articles with visuals and tips. Quickly grasp anything from the
   basics to the most complex features.
 * In-depth guidance and instructions. Find detailed explanations and
   step-by-step guides to Asana's features.
 * Enhance proficiency and productivity. Discover insights for setting up
   projects, assigning work, tracking progress, and collaborating with team
   members.
 * Explore advanced features and integrations to unlock the full potential of
   Asana.


CONTACT ASANA SUPPORT


REQUEST HELP FROM AN AGENT VIA SUPPORT CASE

You can contact the Asana support team through our Asana Support chatbot, which
can be found at the bottom-right of the Help Center homepage. This method allows
us to collect more information about your issue and effectively place your
ticket with the team best equipped to assist you.


CREATING A SUPPORT CASE THROUGH THE ASANA SUPPORT CHATBOT

 * Visit the Help Center homepage.

 * Click the chat icon in the bottom-right corner to open the Asana Support
   chatbot.

 * Briefly describe your issue in the chat window.

 * If the suggested Help Center articles do not resolve your issue, click Yes
   when asked, "Would you like support for this question?" to submit a ticket.

 * Enter your first and last name, email address, and any additional details
   about the issue.

 * The chatbot will attempt to identify the nature of your request; you can
   approve the selected topic or decline it and choose the topic from a list.
   General topics appear first, then more specific ones (e.g., Logging in >
   Password verification link).

 * Provide any other relevant details and attach files like screenshots if they
   would be helpful.

 * The chatbot will confirm that your request has been received. You'll also
   receive an email at the address you provided. When logged in, you can view
   your newly opened case in the Asana Customer Portal.


ASANA SUPPORT CHATBOT TROUBLESHOOTING AND FAQS 

If you experience any issues while using the Asana Support chatbot, please
follow the instructions and troubleshooting steps below: 

 1. Ensure you are using Chrome, Edge, or Safari.

 2. Disable any ad blockers or extensions that may be causing the issue.

 3. Use the chatbot from an incognito window.

 4. Clear your browser cache and cookies

 5. Try using the chatbot from another corporate device.

 6. Try using the chatbot from your personal computer, tablet, or phone.

If the issue persists, please review the following sections for additional help.


IF THE ASANA SUPPORT CHATBOT APPEARS BLANK

Users experiencing this issue are often using company issued devices. If you
open the chatbot and see a blank chat screen, please attempt the following steps
and work with your internal IT team to resolve the device issue.

 

 1. Extensions can block the site:
    
    * Add the Asana Help Center to the list of allowed sites for your ad-blocker
      or other blocking extensions.
    
    * Disable ad-blocker or other blocking extensions.

 2. Copy the Help Center URL from 'https' through '.com' and open your browser
    settings, choose Privacy and security and add
    ‘https://asana.my.site.com/ESWAsanaWebMessagingHe1725744965620’ as a trusted
    site as outlined here.

 3. Contact your Firewall, Security, or Network team:
    
    1. Request for your team to whitelist this domain: *.salesforce-scrt.com.
    
    2. Request they check any security software installed on your corporate
       device that could be blocking the chatbot.
    
    3. Ask them to verify that the company is not filtering out network traffic
       related to the chatbot and help site. 
       
       1. The most common issue is the 'sse' event being blocked (status =
          pending), which means the server isn't retrieving any of the chat
          events (messages, etc.)


IF THE ASANA SUPPORT CHATBOT FAILS TO CREATE A CASE OR AN ERROR OCCURS

 1. Attempt to re-create the support case. 

 2. Clear your browser cache and cookies.

 3. Restart your browser and the Asana support chatbot.

 4. Attempt to re-create the case one more time.

 5. Attempt case creation via a different browser.

 6. Attempt case creation in incognito mode.


RELATED ARTICLES

 * How to share a project
 * My Tasks
 * Asana AI customization
 * Calendar view
 * Portfolios overview


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