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22nd and 23rd November 2023 in Hamburg
Register now
Contact: info@servicesummit.de or +49 (40) 999 993 860


 * Registration
 * Agenda
 * Speakers
 * Exhibitors
 * Startups
 * Attendees
 * Venue
 * FAQ


THE NEW TRADE SHOW AND CONFERENCE FOR CUSTOMER SERVICE LEADERS

Service Summit is the new trade show and conference for the digitalization of
customer service.
The leading experts from mid-sized to large corporations, will meet with
innovative providers of digital solutions for customer service.
Learn from experts on our stages and meet the leading providers in the trade
show area.

Live in Hamburg on 22nd and 23rd November 2023.

Book tickets now



AGENDA HIGHLIGHTS 2023


HOW TO EFFECTIVELY MANAGE CUSTOMER SATISFACTION

Florian Schröder


22.11.2023
2023 1ST MAIN STAGE
17:30



CUSTOMER SERVICE SOFTWARE

Moderation: Dr. Tim Wiegels,

Julia Pfeiffenberger
Domino's Pizza Deutschland

Katrin Zech
Hilti Deutschland

Felix Olms
congstar

Paul van Doorne
E.ON

23.11.2023 - 2023 2ND MAIN STAGE - 11:45



SELF-SERVICES AND CHATBOTS - HOW MUCH CUSTOMER PROXIMITY DOES MODERN CUSTOMER
SERVICE NEED?

Moderation: Ilona Weigand, Customer Service Consulting

Anna Jucikas
MILES

Dennis Kubitza
Sky Deutschland

Christian Filipcic
Hoffmann Group

Michael Roth
Endress+Hauser

Torsten Elsner
Schwarz Dienstleistung

22.11.2023 - 2023 1ST MAIN STAGE - 15:00



HOW TO EFFECTIVELY MANAGE CUSTOMER SATISFACTION

Florian Schröder


22.11.2023
2023 1ST MAIN STAGE
17:30



CUSTOMER SERVICE SOFTWARE

Moderation: Dr. Tim Wiegels,

Julia Pfeiffenberger
Domino's Pizza Deutschland

Katrin Zech
Hilti Deutschland

Felix Olms
congstar

Paul van Doorne
E.ON

23.11.2023 - 2023 2ND MAIN STAGE - 11:45



SELF-SERVICES AND CHATBOTS - HOW MUCH CUSTOMER PROXIMITY DOES MODERN CUSTOMER
SERVICE NEED?

Moderation: Ilona Weigand, Customer Service Consulting

Anna Jucikas
MILES

Dennis Kubitza
Sky Deutschland

Christian Filipcic
Hoffmann Group

Michael Roth
Endress+Hauser

Torsten Elsner
Schwarz Dienstleistung

22.11.2023 - 2023 1ST MAIN STAGE - 15:00



HOW TO EFFECTIVELY MANAGE CUSTOMER SATISFACTION

Florian Schröder


22.11.2023
2023 1ST MAIN STAGE
17:30






TOP SPEAKERS 2023


DOMINIK BAUERSCH AXA


ANDREAS BIEDA UNILEVER DEUTSCHLAND


STEPHAN BUSCHMANN JACK WOLFSKIN


PAUL VAN DOORNE E.ON


TORSTEN ELSNER SCHWARZ DIENSTLEISTUNG


BENJAMIN GABEL SCHÜCO


RICO GUADAGNATO HOME24


TOBIAS GÜGEL THERMO FISHER SCIENTIFIC


PIERRE HARTMANN S.OLIVER


ANNA JUCIKAS MILES


MICHAEL KLAHN FUJITSU


DANIEL KOERBER ENERCON


DENNIS KUBITZA SKY DEUTSCHLAND


ADRIANO NAPOLI TUI CRUISES


FELIX OLMS CONGSTAR


SVEN OPITZ AIRBUS


JULIA PFEIFFENBERGER DOMINO'S PIZZA DEUTSCHLAND


DR. NORA REICH 1&1 TELECOMMUNICATION


RONNY RODSCHINKA KELLOGG


SARAH ROJEWSKI TELEFÓNICA


BARBARA RUHM-CORNELIUS DEBEKA


FLORIAN SCHRÖDER STEPSTONE DEUTSCHLAND


ANDRÉ SIEBERT LUFTHANSA TECHNIK


TIMO SIEVERS FREENET


LUKAS STAUDT VODAFONE


TIM TETENS FRITZ-KULTURGÜTER


OLIVER VIERECK SKY DEUTSCHLAND


DR. TIM WIEGELS


KATRIN ZECH HILTI DEUTSCHLAND


OUR PLATINUM EXHIBITOR 2023





OUR GOLD EXHIBITORS 2023





OUR EXHIBITORS 2023



Startups 2023





PARTICIPATING COMPANIES






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Customer Service Expo Germany
Customer Service Conference Germany
Customer Service Trade Show Germany


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