glowing.io Open in urlscan Pro
141.193.213.10  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to content
+1 (650) 409-1115   |  CLIENT LOGIN

 * Solution
 * Features
 * Industries
   * Luxury Hospitality
   * Luxury Retail
   * Membership Clubs
 * Services
   * Compliance
   * Strategy Consulting
   * Custom Integration
   * 365-Day Support
   * Videos
 * Resources
   * Messaging Statistics
   * Technical Information
   * Partnership
 * Company
   * About Glowing
   * Leadership Team
   * BLOG
   * Newsroom
   * Contact Us
 * Testimonials
 * Request a Demo


 * Solution
 * Features
 * Industries
   * Luxury Hospitality
   * Luxury Retail
   * Membership Clubs
 * Services
   * Compliance
   * Strategy Consulting
   * Custom Integration
   * 365-Day Support
   * Videos
 * Resources
   * Messaging Statistics
   * Technical Information
   * Partnership
 * Company
   * About Glowing
   * Leadership Team
   * BLOG
   * Newsroom
   * Contact Us
 * Testimonials
 * Request a Demo


Powers Customer Experiences An intelligent, industry compliant and unified
messaging suite for brands that are keen on providing engaging customer
experience & optimizing team efficiency and productivity.


Increases Customer Satisfaction
Drives Business Transactions Glowing Engagement Cloud Contact Sales Engenders
Brand Loyalty Request Demo Facilitates Contactless Customer Communication








GlowingGlowing2022-10-31T12:35:30-08:00


THE WORLD’S LEADING BRANDS USE GLOWING TO POWER THEIR CUSTOMER ENGAGEMENT

Some of the worlds leading luxury brands use Glowing to power their customer
engagement, improve team collaboration and drive business growth. 







THE GLOWING ADVANTAGE



 * GLOBAL REACH, LOCAL PRESENCE

 * SCALABLE SOLUTIONS

 * EXCEPTIONAL CUSTOMER EXPERIENCE

 * GLOBAL REACH, LOCAL PRESENCE

 * Strong Enterprise Client-Base

 * Omni-Channel Customer Experience

 * Scalable Customer Engagement Solution

 * Presence in Key Cities Across the World

A true innovator within the industry, Glowing continues to expand global reach
and presence in key cities across world  to meet growing demand for its superior
enterprise-class customer engagement solution, an increasingly valuable asset
when maintaining today’s complex omni-channel, multi-platform environments.

 * SCALABLE SOLUTIONS

 * Efficient Onboarding Process

 * World-Class Training

 * Customer Success Program

 * Custom Integration

Glowing Customer Engagement Cloud™ is created to readily adapt to your messaging
needs and the constantly-evolving customer communications trends at speeds and
levels of reliability and personalization that only an in-house solution can
provide.

 * EXCEPTIONAL CUSTOMER EXPERIENCE

 * Technical Expertise

 * Engagement Strategy Consultation

 * Customer Success Management

 * 24/7 Technical Support

We strive to provide exceptional customer experience by going above and beyond
expectations and delivering consistent high service quality. We’ll get you up
and running in no time with integrations, strategic planning and implementation
of messaging best practices.




REDUCE USE OF SHARED PHYSICAL ASSETS & INCREASE SOCIAL DISTANCING

Limit customer exposure to shared physical assets (phones, menus, brochures,
etc.) and replace face-to-face interactions with digital experiences.


CREATE HIGHLY-PERSONALIZED & BRAND DIFFERENTIATED CUSTOMER EXPERIENCES

Leverage data and real-time multi-platform messaging to create meaningful
interactions throughout the entire customer journey.


OPTIMIZE TEDIOUS PROCESSES & IMPROVE SERVICE RECOVERY

Manage multiple conversations across all messaging channels through automation,
reduce and recover from negative guest experiences by automatically deploying
service recovery workflows with key integrations.


INCREASE CUSTOMER SATISFACTION, GENERATE BETTER REVIEWS & DRIVE BRAND LOYALTY

Deploy quick surveys to ask how your customers are doing and encourage them to
share positive reviews. Route and escalate dissatisfied customers to service
recovery team. Online reviews are the first experience prospects have with your
brand.






CUSTOMER ENGAGEMENT BENEFITS

Glowing offers a unified, global messaging platform that integrates with leading
technologies to help you deliver brand-differentiated and highly-personalized
customer engagement experience.




 * CUSTOMER BENEFITS

 * TEAM BENEFITS

 * BUSINESS BENEFITS

 * CUSTOMER BENEFITS


YOUR CUSTOMER’S SATISFACTION

 * Personalized Engagement

 * Multi-Language Translation

 * Anywhere/Anytime Messaging

 * Faster Responses

 * No Waiting on Hold

 * Easy Opt-In for Special Offers

 * No App Downloads

 * Quick Feedback & Issue Resolution

 * Personal Preference for Messaging Platform

 * Eliminate Friction to Communicate





 * TEAM BENEFITS


OPERATIONAL EXCELLENCE

 * Interactive Customer Engagement Management

 * English to Multi-Language Translation

 * Desktop-to-Mobile Texting

 * All-in-One Dashboard

 * Engage with Multiple Customers at a Time
 * Personalize Promotions
 * Better Team Communication
 * Automation (Escalation & Routing)
 * Easy Integration & API (PMS, Ticketing, CRM)
 * GDPR Compliant
 * Reduce Inbound Phone Calls
 * 365-Day Technical Support
 * Increase Customer Satisfaction




 * BUSINESS BENEFITS


BUSINESS GROWTH

 * Increase Direct and Ancillary Revenue
 * Communication throughout Customer Journey
 * Engender Brand Loyalty
 * Drive Operational Efficiency and Transparency
 * Text for Customer Feedback/Survey
 * Tracking & Reporting
 * Data for Invaluable Engagement Insights
 * Data Privacy, Security & Stability
 * Support, Training & Consulting
 * Agile & Scalable







CUSTOMER ENGAGEMENT BENEFITS

Glowing offers an enterprise-class messaging suite that integrates with leading
technologies to help you deliver brand-differentiated and highly-personalized
customer engagement experiences.





> YOUR CUSTOMER’S SATISFACTION
> 
>  * Personalized Engagement
>  * Multi-Language Translation
>  * Two-Way Instant Messaging
>  * Faster Responses
>  * No Waiting on Hold
>  * Quick Feedback & Issue Resolution
>  * Personal Preference for Messaging Platform
>  * Eliminate Friction to Communicate




> OPERATIONAL EXCELLENCE
> 
>  * Interactive Customer Engagement Management
>  * English to Multi-Language Translation
>  * Desktop-to-Mobile Texting
>  * All-in-One Dashboard
>  * Engage with Multiple Customers at a Time
>  * Personalize Promotions
>  * Better Team Communication
>  * Automation (Escalation & Routing)
>  * Easy Integration & API (PMS, Ticketing, CRM)
>  * GDPR Compliant
>  * Reduce Inbound Phone Calls
>  * 365-Day Technical Support
>  * Increase Customer Satisfaction




> BUSINESS GROWTH
> 
>  * Save Time & Cost
>  * Customer Engagement Drives Transactions
>  * Increase Team Productivity
>  * Text for Customer Feedback/Survey
>  * Tracking & Reporting
>  * Data for Invaluable Engagement Insights
>  * Data Privacy, Security & Stability
>  * Support, Training & Consulting
>  * Agile & Scalable






SEAMLESS INTEGRATION

With Glowing integrations, you can connect to your existing systems and workflow
to enable mobile messaging and drive customer engagement for your business and
your team.






START ENGAGING YOUR CUSTOMERS THROUGH MOBILE MESSAGING

Because your customers find SMS and chat platforms the most trustworthy
channels.



Request a Demo



CUSTOMER ENGAGEMENT FOR EVERY INDUSTRY

Glowing’s customer engagement solution has become the go-to communication tool
for brands seeking to enhance customer experience. Discover how Glowing helps
businesses increase customer satisfaction, improve team productivity, minimize
operational costs and drive business growth.




 * HOSPITALITY

 * STADIUMS/ARENAS

 * HEALTHCARE

 * LUXURY RETAIL

 * MEMBERSHIPS

 * EDUCATION

 * CHURCHES

 * HOSPITALITY

MESSAGING SOLUTION

HOTELS & HOSPITALITY

Glowing’s guest messaging engagement solution enables hotels to leverage
technology, data, broadcast, bi-directional language translations and two-way
messaging to create more meaningful in-the-moment guest experiences.

 * STADIUMS/ARENAS

 

MESSAGING SOLUTION

STADIUMS  & ARENAS

Stadiums and arenas leverage Glowing’s messaging solution to communicate
directly with their fans and attendees before, during and after events, creating
a best-in-class premium experience. Stadiums are now able to understand who is
in attendance of each event.  

 * HEALTHCARE

MESSAGING SOLUTION

HEALTHCARE PROVIDERS & FACILITIES

Innovative healthcare providers use text messaging to connect with patients and
coordinate care with staff anytime and anywhere for better patient outcomes.
Glowing’s Customer Engagement Cloud helps you grow your healthcare practice by
improving care coordination and patient access through omni-channel messaging.

 * LUXURY RETAIL

MESSAGING SOLUTION


HIGH-END RETAIL SHOPS

Real-time messaging connects your marketplace’s buyers, sellers, and service
providers, so you can inform and engage users to convert on more transactions
more frequently. Glowing builds trust and convenience by empowering your
marketplace to communicate and network – enabling better liquidity at scale.

 * MEMBERSHIPS

MESSAGING SOLUTION

MEMBERSHIP & CLUBS

Glowing’s smart messaging solution can help clubs and organizations increase,
retain and grow memberships. Engagement with your members can prime them to take
actions regarding attendance, payment dues and renewals. Regularly communicate
membership value to keep your members delighted and active.

 * EDUCATION

MESSAGING SOLUTION

EDUCATIONAL INSTITUTIONS

Keep staff, students and parents safe and informed, whether you’re a daycare,
elementary, high school, college or university. Glowing’s suite makes it easy
for schools or educational institutions to harness the power of messaging
technology to effectively send text updates, notification and alerts to staff
and thousands of students and parents.

 * CHURCHES

MESSAGING SOLUTION

CHURCHES AND MINISTRIES

Increase involvement and grow your congregation through text messaging. Leverage
technology to strengthen communication with your members by sending inspiring
devotionals, prayer requests, reminders for upcoming events and more.



CUSTOMER ENGAGEMENT FOR EVERY INDUSTRY

Glowing’s customer engagement solution has become the go-to communication tool
for brands seeking to enhance customer experience. Discover how Glowing helps
businesses increase customer satisfaction, improve team productivity, minimize
operational costs and drive business growth.




 * HOSPITALITY

 * CHURCHES

 * EDUCATION

 * HEALTHCARE

 * RETAIL

 * MEMBERSHIPS

 * HOSPITALITY

MESSAGING SOLUTION

HOTELS & HOSPITALITY

Glowing’s guest messaging engagement solution enables hotels to leverage
technology, data, broadcast, bi-directional language translations and two-way
messaging to create more meaningful in-the-moment guest experiences.



 * CHURCHES

MESSAGING SOLUTION

CHURCHES AND MINISTRIES

Increase involvement and grow your congregation through text messaging. Leverage
technology to strengthen communication with your members by sending inspiring
devotionals, prayer requests, reminders for upcoming events and more.



 * EDUCATION

MESSAGING SOLUTION

EDUCATIONAL INSTITUTIONS

From registration and deadline reminders to notifications for class
cancellations due to severe weather, Glowing’s Customer Engagement Cloud enables
educational institutions to effectively and quickly communicate and disseminate
time-sensitive information to students and parents, keeping them informed and
engaged.



 * HEALTHCARE

MESSAGING SOLUTION

HEALTHCARE PROVIDERS & FACILITIES

Innovative healthcare providers use text messaging to connect with patients and
coordinate care with staff anytime and anywhere for better patient outcomes.
Glowing’s Customer Engagement Cloud helps you grow your healthcare practice by
improving care coordination and patient access through omni-channel messaging.



 * RETAIL

MESSAGING SOLUTION


HIGH-END RETAIL SHOPS

Real-time messaging connects your marketplace’s buyers, sellers, and service
providers, so you can inform and engage users to convert on more transactions
more frequently. Glowing builds trust and convenience by empowering your
marketplace to communicate and network – enabling better liquidity at scale.



 * MEMBERSHIPS

MESSAGING SOLUTION

MEMBERSHIP & CLUBS

Glowing’s smart messaging solution can help clubs and organizations increase,
retain and grow memberships. Engagement with your members can prime them to take
actions regarding attendance, payment dues and renewals. regularly communicate
membership value to keep your members delighted and active.

=



ADHERENCE TO INDUSTRY COMPLIANCE STANDARDS

The Glowing team is certified and strictly adheres to industry compliance
standards to ensure the security, confidentiality and compliance of
communication with your team and customers.








CUSTOMER PRAISES FOR GLOWING’S CLIENTS

Read More Testimonials



> ★ ★ ★ ★ ★
> 
> ” Concierge just a text away from anything we needed. “

Hill1000, TripAdvisor

> ★ ★ ★ ★ ★
> 
> ” Anything you want, you can just text them through messenger. “

Kendralp2018, TripAdvisor


> ★ ★ ★ ★ ★
> 
> ” All we had to do was message them and they got back to us in minutes. “

Keith H., TripAdvisor

> ★ ★ ★ ★ ★
> 
> ” Anything you want is only a text away and our butler Jorge, was a magic
> genie. “

856bettyd, TripAdvisor



SEAMLESS INTEGRATION

With Glowing integrations, you can connect to your existing systems and workflow
to enable mobile messaging and drive customer engagement for your business and
your team.






GLOWING CUSTOMER ENGAGEMENT CLOUD

Designed for engagement, built for scale, easy to use and quick to get started.

Request a Demo



GLOWING CUSTOMER ENGAGEMENT CLOUD

Designed for engagement, built for any scale, easy to use and quick to get
started.

Request a Demo


INDUSTRIES

 * Hospitality
 * Stadiums / Arenas
 * Luxury Retail
 * Memberships
 * Education
 * Healthcare
 * Churches



GET SUPPORT

 * Contact Us
 * Terms of Use
 * Privacy Policy



COMPANY

 * About Glowing
 * Leadership Team
 * Blog
 * Newsroom
 * Contact Us



© Copyright 2024 | Glowing, Inc. | Terms of Use | Privacy Policy | All Rights
Reserved
LinkedInFacebookTwitterInstagram




This website stores cookies on your computer. To find out more about the cookies
we use, see our Privacy Policy ACCEPT
Privacy & Cookies Policy
Close

PRIVACY OVERVIEW

This website uses cookies to improve your experience while you navigate through
the website. Out of these cookies, the cookies that are categorized as necessary
are stored on your browser as they are essential for the working of basic
functionalities...
Necessary
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly.
This category only includes cookies that ensures basic functionalities and
security features of the website. These cookies do not store any personal
information.
Non-necessary
Non-necessary
Any cookies that may not be particularly necessary for the website to function
and is used specifically to collect user personal data via analytics, ads, other
embedded contents are termed as non-necessary cookies. It is mandatory to
procure user consent prior to running these cookies on your website.
SAVE & ACCEPT


Not found

Go to Top