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 * Products Featured Developers Product Managers IT professionals Business Teams
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FREE DOWNLOAD


6 REASONS JIRA SOFTWARE IS BETTER WITH JIRA SERVICE MANAGEMENT

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EXECUTIVE SUMMARY

Teams across development and IT operations use Jira Software and Jira Service
Management together to deliver value faster, make work more visible, and
accelerate the flow of work.

This datasheet outlines the six key reasons to take your investment in Jira
Software to the next level with Jira Service Management.

IN THIS DATASHEET, WE COVER:

How the Jira platform unites Dev, IT Ops, and business teams

Popular service management use cases for software development teams

Licensing, users, and roles between Jira Software and Jira Service Management


PDF CONTENT PREVIEW




INTRODUCTION

Teams across development and IT operations use Jira Software and Jira Service
Management together to deliver value faster, make work more visible, and
accelerate the flow of work. Here are six reasons to take your investment in
Jira Software to the next level with Jira Service Management.


1. ONE PLATFORM TO UNITE DEV, IT OPS, AND BUSINESS TEAMS

The Jira platform empowers development, IT operations, and business teams to
collaborate at scale with a single source of truth. Service teams can link
customer requests in Jira Service Management to issues in Jira Software to
better prioritize development work. Developers can view comments and give
feedback when issues require escalation in Jira Service Management. Any team can
take advantage of automation to accelerate the flow of work across the
organization and reduce manual processes. Everyone has access to the same issues
so you can maintain a seamless experience across employees, agents, and
developers.

THE INTEGRATION BETWEEN JIRA SERVICE MANAGEMENT AND JIRA SOFTWARE HAS ALLOWED
OPERATIONS AND DEVELOPMENT TO ACHIEVE A BETTER UNDERSTANDING OF THE WORKLOAD
ACROSS TEAM BORDERS AND ALSO SUPPORT A MORE STRUCTURED PROCESS, ALLOWING US TO
EFFICIENTLY MANAGE WORKLOAD AND PRIORITIZE TASKS.

 

MARIE BJØRKE
HEAD OF IT SERVICE MANAGEMENT


2. INTUITIVE CUSTOMER PORTAL AND MULTI-CHANNEL SUPPORT

Jira Service Management’s self-service portal makes it easy for customers to
report bugs, feature requests, incidents, and other development-related
requests. Even business teams
like HR, legal, and facilities can quickly spin up their own service desks with
purpose-built project templates. Teams can also utilize dynamic forms to build
user-friendly request screens to capture relevant information up front and
eliminate time- consuming back-and-forth conversations, all while using fewer
custom fields.

With a built-in knowledge base powered by Confluence, help-seekers can access
FAQs and how-to articles directly from the customer portal, deflecting incoming
requests.

And beyond the customer portal, Jira Service Management provides multi- channel
support to make it easy for your customers and employees to ask for help.
Whether through chat, email, or an embeddable widget- you can meet help-seekers
where they already are.


3. ASSET AND SERVICE CONFIGURATION MANAGEMENT

With Jira Service Management, teams can easily track assets, configuration
items, and resources to gain visibility into critical relationships between
applications, services, and underlying infrastructure. Effectively anticipate
the downstream impact of changes so your dev and ops teams can manage risk for
more frequent and seamless deployments (available with Jira Service Management
Premium and Enterprise plans).

PDF PREVIEW




DOWNLOAD THE COMPLETE REPORT

Name a better duo: 6 reasons Jira Software is better with Jira Service
Management

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