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ATB MASTERCARD® FRAUD ALERTS







The ATB Mastercard Fraud Alerts service is currently only available to those
already enrolled. Existing users will continue to receive their alerts as usual,
and be able to interact via SMS, however, they are unable to edit their current
alerts or sign up for new ones.

We are working hard to bring you a new fraud alert system. Please check back
here for updates!


FREQUENTLY ASKED QUESTIONS


WHAT MASTERCARDS ARE ELIGIBLE FOR ALERTS?

The ATB Mastercard Fraud Alerts service is currently only available to those
already enrolled. Existing users will continue to receive their alerts as usual,
and be able to interact via SMS, however, they are unable to edit their current
alerts or sign up for new ones.


WHAT IF I CHANGE MY PHONE NUMBER?

To avoid missing fraud alerts, please login to ATB Personal Online Banking, or
call client care to update your information. Your fraud alerts will be sent to
your new number.


HOW FREQUENTLY WOULD I BE RECEIVING ALERTS?

In general, it is normal to receive minimal to no alerts for an extended period
of time. As long as you have enabled alerts for your card and have confirmed
your phone number via SMS, we will monitor your card activities 24/7, and send
you a message only when we find a transaction that is deemed suspicious.


WHAT HAPPENS IF I DON’T HAVE MY PHONE WITH ME OR TURNED ON, AND I CAN’T RESPOND
TO AN ALERT?

If you don’t respond to an alert, we will still continue to monitor your account
for fraudulent activities. Additional alerts will also be sent if if further
suspicious transactions are identified. Once you get a chance to check your
alerts or your transaction history and something does appear suspicious to you,
please contact ATB Fraud at 1-877-209-6613 for assistance.


TERMS AND CONDITIONS

 1. ® Mastercard and the circles design are registered trademarks of Mastercard
    International Incorporated. Used under licence.

 2. Two Way Connect Terms and Conditions


NEED HELP?

Our Client Care team will be happy to assist.

1-800-332-8383


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