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SHIPTHEORY SUPPORT

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


GENERAL

General FAQ 103
 * What is Shiptheory?
 * How Much Does Shiptheory Cost?
 * Shipping Rules Explained
 * What is a Channel?
 * What is a Carrier?

View all 103
Getting Started 13
 * Which Channels are supported by Shiptheory?
 * Which Carriers are supported by Shiptheory?
 * Setting up your Shipping Rules
 * Shipping Statuses
 * How to use Shiptheory

View all 13
Advanced Configuration 25
 * Shiptheory IP Addresses
 * How to Schedule Shipments with Shipping Rules
 * Updating Shipment Details with Rules
 * Highland and Northern Irish Postcodes - Used for Shipping Rules
 * Auto Archiving Shipments in Shiptheory

View all 25
Billing FAQ 17
 * Why Am I Being Charged Tax and how do I add my Tax ID?
 * How can I get copies of my invoices?
 * Updateing payment cards: How to change the payment details used to bill your
   account
 * What are Bolt-Ons?
 * Switch between monthly and annual billing

View all 17
Terms, Conditions and Legal 3
 * Service Level Agreement (SLA)
 * Requirement of NDA/Contract to obtain API Docs
 * Shiptheory Cyber Security Policy

Returns 7
 * Which Carriers Support Return Labels?
 * Shiptheory Returns Portal
 * Setting Up your Shiptheory Returns Portal
 * Using the Shiptheory Returns Portal
 * Shiptheory Returns Dashboard in Depth

View all 7
Shipping Internationally 4
 * European Commission Acceptable Goods Description
 * Recipient tax numbers in Shiptheory
 * What postcode should I use when sending orders to Abu Dhabi?
 * List of Postal Codes

what3words 1
 * what3words and Shiptheory

Shipment Tags 5
 * Adding and Removing Tags to and from Shipments
 * Managing Shipment Tags in Shiptheory
 * Filtering by Shipment Tags in the Advanced Dashboard
 * Using Shipment Tags with Shipping Rules
 * Viewing Shipment Tags associated with shipments


COURIERS

13ten 2
 * When are 13ten Labels Chargeable?
 * Getting Started with 13Ten and Shiptheory

Address-Only Labels 2
 * Unable to load your Universal carrier settings.
 * How to setup Address Only Labels

Amazon Multi-Channel Fulfillment 2
 * How To Connect Your Amazon Account With Shiptheory Multi-Channel Fulfillment
 * When does Shiptheory download tracking information from Amazon MCF?

Amazon Shipping 5
 * How To Connect Your Amazon With Shiptheory Amazon Shipping
 * Selecting Your Amazon Shipping Services
 * Selecting Amazon Shipping Delivery Enhancements
 * Amazon Shipping error: "Error fetching shipping rates: (400) Invalid input:
   The API has faced an Unknown Error"
 * Restricting Amazon Shipping to specific carriers and/or services

An Post 3
 * Getting Started with Shiptheory and An Post
 * Booking a Click & Collect shipment with An Post
 * An Post: "The number of parcels cannot be greater than the total number of
   shipment contents"

APC 18
 * Connect your APC account to Shiptheory
 * Pickup date must be a valid date / time
 * You must enter a value for Goods Type
 * Please answer the outstanding issues
 * APC Horizon Setup

View all 18
Aramex 3
 * How to send a Cash on Delivery shipment with Aramex
 * Getting Started with Aramex and Shiptheory
 * Sending Insured shipments with Aramex

Asendia 5
 * Getting started with Asendia and Shiptheory
 * Advanced Asendia Settings in Shiptheory
 * Asendia: "BadRequest Unable to find a matching product/service combination"
 * Asendia: "BadRequest Product/Service combination not available"
 * Can't find your normal Asendia service?

Bring 2
 * Bring API User ID and API Key
 * Why are my Pakke i postkassen labels smaller?

Canada Post 3
 * Getting Started with Canada Post
 * Currency Conversion with CanadaPost
 * Canada Post: Address validator

Caribou 4
 * How Connect Caribou
 * Where Can I find my Caribou Shipments?
 * What Caribou Services Are Available In My Shiptheory Account?
 * Shipments are failing with "Call to Caribou API/ create failed" error message

Circle Express 1
 * Connect Your Circle Express Account To Shiptheory

CSM Logistics 4
 * How to integrate with CSM Logistics
 * CSM Logistics: Alphanumeric Characters
 * CSM: No Products Defined
 * CSM: Minimum Weight Limit

Despatch Bay 4
 * Despatch Bay API Username & Key
 * When am I charged for Despatch Bay labels?
 * Despatch Bay Tracking Number Not Provided
 * Despatch Bay: How can I use Parcelforce Express 48?

Deutsche Post 10
 * Getting started with Deutsche Post and Shiptheory
 * Do I need to Manifest with Deutsche Post?
 * Deutsche Post: Do I need to print a Commercial Invoice?
 * Manifesting Deutsche Post Shipments & Air Way Bill Labels
 * Deutsche Post: Number of Air Way Bill Labels

View all 10
DHL 27
 * Applying for DHL Site ID and API Password
 * End Of Day Manifest
 * DHL Archive Label
 * The system could not verify your billing account number
 * System Unavailable

View all 27
DHL Germany (DHL.de) 5
 * Getting started with DHL.de and Shiptheory
 * How to find your DHL.de Customer Number and Contract Billing Numbers
 * DHL.de: "A clear recipient street address building number could not be
   detected"
 * DHL.de Credentials not being accepted by Shiptheory
 * DHL.de: Multiple Box Shipments

DHL Parcel UK 6
 * Getting Started with DHL Parcel UK and Shiptheory
 * DHL Parcel UK: Delivery Email / Contact Number is required
 * DHL Parcel UK: Delivery Notifications
 * Booking a DHL Parcel UK shipment with Extended Cover
 * DHL Parcel UK: Understanding collections

View all 6
DHL Parcel UK (REST API - Legacy) 9
 * Getting Started with DHL Parcel UK and Shiptheory
 * DHL Parcel UK: Delivery Email / Contact Number is required
 * DHL Parcel UK: Delivery Notifications
 * Booking a DHL Parcel UK shipment with Extended Cover
 * DHL Parcel UK: Weekend & Bank Holiday parcel collections (Deferred API)

View all 9
DHL Parcel UK (UK Mail - Legacy) 12
 * Connect your UK Mail (DHL Parcel UK) account to Shiptheory
 * Packet+ Return Address
 * UK Mail Signature Options
 * Validation failed. User XXX is not authorized to use Account XXX.
 * Shipping to Ireland with UKMail

View all 12
Direct Link 2
 * Getting started with Direct Link and Shiptheory
 * Direct Link Advanced Settings in Shiptheory

DPD & DPD Local 45
 * Connect your DPD account to Shiptheory
 * Connect your DPD Local account to Shiptheory
 * Error code 1014 - Account on stop
 * Error code 1019 - Number not in range
 * Error code 1021 - Service Denied

View all 45
DPD Belgium (DPD.be) 1
 * Getting started with DPD.BE and Shiptheory

DPD Germany (DPD.de) 4
 * Getting Connected with DPD.de and Shiptheory
 * DPD.de Delivery Notifications Options
 * Booking a DPD.de Parcel Shop Delivery Shipment
 * DPD.de International Shipments Customs Charges Responsibility

DPD Hungary (DPD.hu) 4
 * DPD.hu: Pick Up Date Explained
 * Getting started with DPD.hu and Shiptheory
 * DPD.hu: How to Specify Cash On Delivery Reference
 * DPD.hu: How to specify PudoID

DPD Ireland (DPD.ie) 8
 * Getting started with DPD.ie and Shiptheory
 * Booking a Pickup at Parcel Shop shipment with DPD.ie
 * DPD Ireland - Shiptheory Advanced Settings
 * A Sender EORI or VAT number is required to send international shipments
 * How do I enable Paperless Trade (ECD) through DPD.ie?

View all 8
DPD Netherlands (DPD.nl) 9
 * Getting started with DPD.nl and Shiptheory
 * Booking a Pickup at Parcel Shop shipment with DPD.nl
 * DPD.nl International Shipments Customs Charges Responsibility
 * DPD.nl Delivery Notifications options
 * Add Higher Insurance cover to a DPD.nl shipment

View all 9
DX Despatch Manager 1
 * Getting Started with DX Despatch Manager

DX Express (DX Courier & DX Secure) 5
 * Email Address or Telephone Numbers aren't being supplied on DX Courier
   shipments
 * DX Express: Sending to Ireland
 * Print the Shipment ID or Order ID on DX Express Labels as the Consignment
   Number
 * Getting Started with DX Express (Secure/Courier) and Shiptheory
 * DX Postcode Invalid Error

DX Freight (DX 1-Man & DX 2-Man) 7
 * Getting Started with DX Freight, 1-Man & 2-Man and Shiptheory
 * DX Freight, 1-Man & 2-Man Integration Credentials
 * DX Freight - Company Name isn't printing on my shipping label
 * DX Freight: Sending to Ireland
 * DX 1-Man error: (1) (F014) Invalid ConsignmentReference2 length.

View all 7
EVRi Business Account 5
 * Access Denied For Customer
 * EVRi Business Account Setup
 * Cancelling EVRi Business Account Labels
 * Getting started with your EVRi Business account
 * Do Evri Business support sending multiple boxes?

EVRi Corporate Account 12
 * How do I cancel EVRi Corporate Labels?
 * Why are delivery instructions not shown on the label?
 * Does Shiptheory book EVRi Corporate Collections?
 * Does Shiptheory support EVRi ParcelShop?
 * The Shipment Value on International EVRi Corporate Labels is Incorrect

View all 12
FedEx 40
 * 2012 - Shipper/origin country is not Thermal Air WayBill enabled
 * FedEx Developer Key & Password
 * Moving From Test to Production
 * Unable to create label 2039 (Incomplete commodity description 1)
 * FedEx 8336 Service is Not Allowed

View all 40
GLS France (GLS.fr) 2
 * Connecting GLS France and Shiptheory
 * Booking a Shop Delivery shipment with GLS France

GLS Germany (GLS.de) 2
 * Connecting GLS Germany and Shiptheory
 * Booking a Shop Delivery shipment with GLS Germany

GLS Netherlands (GLS.nl) 4
 * Booking a ShopDelivery shipment with GLS.nl
 * Getting Started with GLS Netherlands and Shiptheory
 * Sending Shipment Notification Emails with GLS.nl
 * GLS Netherlands Notification Option

Fast Despatch Logistics 3
 * Getting Started with Fast Despatch Logistics and Shiptheory
 * Fast Despatch Logistics Advanced Settings
 * Fast Despatch Logistics: UUID not available

Hermes DE 2
 * Getting Started with Hermes DE and Shiptheory
 * Reconnecting to Hermes DE

HIVED 2
 * Connecting HIVED to Shiptheory
 * Getting the most out of your HIVED integration

ILG 5
 * Connecting Shiptheory with ILG
 * ILG Product Value
 * ILG: Shipping Duties and Import Taxes
 * Specifying a Reason for Export with ILG
 * Country of Manufacture on products to ILG

InPost 7
 * InPost Parcel Sizes
 * How Shiptheory Extracts InPost Locker IDs
 * Target Locker Id Is Not Found
 * No InPost Locker Was Found In The Delivery Address
 * Transaction Cannot be Completed Due to Account Balance

View all 7
InstaDispatch 1
 * Connecting Shiptheory and InstaDispatch

Landmark Global 5
 * Connecting Landmark Global and Shiptheory
 * Landmark Global: Sender's Address
 * Adding Insurance to a Landmark Global shipment
 * Landmark Global: Delivery Instructions
 * Landmark Global: How to generate a Final Mile label

LF&E Transport 4
 * Getting Started with LF&E Transport & Shiptheory
 * Booking an LF&E Transport shipment with Insurance
 * Booking an LF&E shipment with mixed package sizes
 * International Shipments with LF&E Transport

Norsk 2
 * Getting Started with Norsk and Shiptheory
 * Norsk: Enabling Paperless Trade

P2P Mailing 5
 * P2P Mailing Setup
 * P2P PUDO Service Availability
 * P2P Return FedEx Tracking Number
 * P2P Set Default Shipment Cost
 * How to cancel your P2P Mailing shipment

Packeta 2
 * Getting Started with Packeta and Shiptheory
 * Changing your shipping location for your Shiptheory Packeta shipments

Packfleet 3
 * How to connect your Packfleet and Shiptheory accounts
 * Set Packfleet Shipment Collection Times
 * How To Specify Packfleet Delivery Times

Pall-Ex 11
 * Shipping Pallets with Pall-Ex
 * Do my Pall-Ex consignments show in Solitaire or Twine?
 * How To Integrate with Pall-Ex
 * Does Shiptheory Work With MyNexus
 * What services can you choose the delivery date?

View all 11
Palletforce 5
 * Shipping Pallets with Palletforce
 * Can I see my Palletforce consignments in Alliance?
 * Getting started with Palletforce and Shiptheory
 * Same Tracking Number for all Shipments
 * Palletforce Settings

Pallet-Track 6
 * Connecting Pallet-Track to Shiptheory
 * Shipping with Pallet-Track and Package Sizes
 * Shipping Oversize Pallets with Pallet-Track
 * Collection Cutoff Times and Pallet-Track
 * Pallet-Track Consignment Types

View all 6
Palletways 7
 * Getting started with Palletways
 * Specifying the Number of Lifts with Palletways
 * Specifying an Aggregate Weight with Palletways
 * Shipping Pallets with Palletways
 * Using Pallet/Package Weight as Pallet Quantity with Palletways

View all 7
Palletways (Legacy) 6
 * Shipping Pallets with Palletways
 * There was an error getting this label: consignment data not found
 * Palletways accepted the shipment. Tracking number not provided.
 * Specifying a Number of Lifts
 * Using Package Weight as Pallet Quantity

View all 6
Panther Logistics 3
 * Panther Logistics and Calculated Cube Volume
 * Getting Started with Panther Logistics
 * Updating an existing booking with Panther Logistics

Parcel Station 1
 * Parcel Station Setup

Parcel2Go 1
 * Connecting Shiptheory and Parcel2Go

Parcelforce 35
 * Connect your Parcelforce account to Shiptheory
 * ServiceCode is not available for this shipper location
 * Parcelforce "Router Label Required"
 * Error: UnitWeight must be a positive number no longer than 5 digits
 * Error making call to FedEx

View all 35
Polar speed 1
 * Getting Started with Polar Speed

Postnord 2
 * PostNord Sweden
 * Postnord setup

ProCarrier 2
 * Getting Started with Pro Carrier and Shiptheory
 * Re-booking International Shipments with Pro Carrier

Royal Mail 55
 * Connect your Royal Mail to Shiptheory
 * Service is not enabled for this account. Error code: E1090
 * Shipment numbers are exhausted. Error code: E1149
 * Shipping On The Weekend
 * What Is The Royal Mail Digital Certificate?

View all 55
Royal Mail Netdespatch 10
 * Royal Mail Netdespatch email confirmation when booking in shipments
 * Royal Mail Netdespatch
 * Royal Mail Netdespatch - How to Batch Cancel Orders
 * Royal Mail Netdespatch - Invalid Tariff Code
 * Royal Mail (Netdespatch) Manifest

View all 10
Samos 3
 * Getting Started with Samos
 * Samos Error: "Parcel with this order reference already exists!"
 * Samos Error "We are sorry but we do not support labels to Russia at present"

Sendle 2
 * Getting Started with Sendle and Shiptheory
 * Specifying Parcel Sizes with Sendle

SkyNet 1
 * Required details for integrating with SkyNet

Spring Global Mail 3
 * Getting started with Spring Global Mail and Shiptheory
 * Spring Global Mail Common Errors
 * Spring Global Mail routed services explained

Starlinks 3
 * Connecting Starlinks to Shiptheory
 * Getting the most out of your Starlinks Integration Settings
 * Do Starlinks Support Sending Multiple Boxes?

Swiss Post 8
 * Getting started with Swiss Post and Shiptheory
 * Swiss Post Delivery Notifications
 * Printing the Sender's Address or Logo on Shipping Labels
 * Swiss Post Delivery Notification Free Text
 * Swiss Post - Shiptheory Advanced Settings

View all 8
The Delivery Group 2
 * Connecting The Delivery Group to Shiptheory
 * Carrier service grouping for The Delivery Group

The Pallet Network (TPN) 8
 * Getting Started with The Pallet Network & Shiptheory
 * Booking a shipment with Full Value Cover (Insurance)
 * Booking a shipment with multiple pallet sizes
 * Booking a Dedicated Day shipment
 * Booking a Booked Slot or Timed shipment

View all 8
TNT 19
 * TNT Paper Manifest
 * TNT Delivery Instructions on Label
 * Why aren't consignments appearing in myTNT?
 * CON_REFERENCE_NOT_RECOGNISED error in shipment history
 * TNT Order Failed: Article weight must be entered

View all 19
Tuffnells 17
 * Tuffnells EDI Setup
 * Managing Your Tuffnells Manifest
 * Tuffnells Label Show Test Barcode - Activation
 * Tracking Tuffnells Consignments
 * Removing The Tuffnells Logo from Labels

View all 17
UPS 1
 * How To Connect Your UPS Shipping Account With Shiptheory

UPS (Legacy) 29
 * Sender's Address Line 2 Not Showing on UPS Label
 * UPS Services
 * End of day reports
 * UPS Missing or invalid shipper number (120100)
 * Address Validation Error on ShipTo address (120802)

View all 29
USPS 5
 * Getting Started with USPS and Shiptheory
 * USPS Shipment Notification Emails
 * USPS: Address Validation
 * How to generate a USPS SCAN form (Manifesting)
 * USPS Weight Values

Voyager Logistics 1
 * Integrating with Voyager Logistics

Walkers Transport 4
 * Getting Started with Walkers Transport and Shiptheory
 * Specifying the Number of Lifts with Walkers Transport
 * Specifying an Aggregate Weight with Walkers Transport
 * Shipping Pallets with Walkers Transport

Whistl 7
 * Getting Started with Whistl and Shiptheory
 * Whistl Error - No Suitable Service
 * Whistl Advanced Settings Explained
 * Whistl Formats Explained
 * Will a Route Genie Whistl account work?

View all 7
Yamato Europe 2
 * Yamato Europe Setup
 * How does Shiptheory manifest with Yamato Europe?

Yodel 4
 * Yodel Setup
 * Data error - commit failed - Column 'extraref1' cannot be null
 * No Postal Code routing found for delivery - Error Code: 8061
 * Where To View/Cancel Orders Booked With Yodel.

Zedify 3
 * Connecting Zedify and Shiptheory
 * Connect your Zedify and Shiptheory Products
 * How to generate labels for Zedify shipments


CHANNELS

Adobe Commerce 8
 * How to integrate with Adobe Commerce
 * Commodity Code, Manufacturer Country, Composition & Description from Adobe
   Commerce
 * Adobe Commerce Commodity Data
 * Specifying Delivery Date and Ship Date in Adobe Commerce
 * Falling back to Product Cost Price in Adobe Commerce

View all 8
Amazon Central 6
 * How To Connect Your Amazon Account With Shiptheory Amazon Central
 * When Does Shiptheory Receive My Amazon Orders?
 * Amazon Prime Orders
 * My Amazon Shipment Customer Address Data Has Been Removed
 * Amazon: Acceptable Use Policy & Data Protection Policy

View all 6
BigCommerce 12
 * Connecting BigCommerce and Shiptheory
 * Specifying the number of boxes for a BigCommerce Order or Shipment
 * Processing Orders and Shipments from BigCommerce
 * BigCommerce Prefix Explained
 * BigCommerce App Settings

View all 12
Bluepark 12
 * Connecting Bluepark and Shiptheory
 * Multiple Shipments on Bluepark
 * How to Specify Number of Boxes for a Shipment in Bluepark
 * How to Include Discounts in Shipment Values in Bluepark
 * Processing Shipments from Bluepark

View all 12
Brightpearl 31
 * How to Bulk Process Orders in Brightpearl for Shiptheory
 * How to integrate with Brightpearl
 * Embedding Shipping Labels in Brightpearl
 * Brightpearl: Set as Packed
 * How to Print Multple Labels for Multiple Boxes

View all 31
ChannelGrabber 5
 * ChannelGrabber API Limit
 * This Shipment is Not Ready for Processing
 * ChannelGrabber Order Download Delay
 * First Name and Last Name Display Wrong
 * End of Shipping Support for ChannelGrabber

Cin7 3
 * Enable Weights in Cin7
 * How to Connect Cin7
 * How to use Cin7 with Shiptheory.

Dear Systems 3
 * Getting Started With Dear Systems
 * DEAR Systems: Failed To Connect to Shiptheory
 * Where does the Shipping Method come from within DEAR?

eBay 6
 * How to integrate with eBay
 * When does Shiptheory receive my eBay orders?
 * How to use eBay Shipping Methods with Shiptheory
 * eBay Rejecting APC Tracking Numbers: Could not upload tracking information
   for Order
 * Does Shiptheory support eBay's Virtual Tracking Number?

View all 6
Etsy 5
 * Connecting your Etsy Shop with Shiptheory
 * Etsy Advanced Settings
 * When does Shiptheory receive my Etsy orders?
 * IOSS Number from Etsy
 * ETSY Plus: How to add SKU's to products

Exact 3
 * Deliveries from Exact are not being pulled into Shiptheory
 * How to integrate with Exact
 * How do I find out what the target company id is (aka division id)

Katana 3
 * How to integrate with Katana
 * How to print Shipping Labels from Katana
 * Katana Multiple Shipping Location Senders Address Support

Khaos Control Cloud 1
 * How to Integrate Khaos Control with Shiptheory.

Magento 38
 * How to integrate with Magento
 * Magento Shipping Prices and Quotes
 * Unable To Connect To Magento
 * Why Are Magento Orders Not Ready?
 * Configuring Magento Order Statuses

View all 38
Magento 2 23
 * Installing Shiptheory on Magento 2
 * Why Are My Magento 2 Orders Not Coming Through?
 * Migrating From Magento 2 Beta to Magento 2
 * How to integrate with Magento 2
 * Magento 2 Commodity Data

View all 23
Microsoft Dynamics 365 Business Central 10
 * Generating new Client ID and secret for Microsoft Dynamics 365 Business
   Central integration
 * Connecting Microsoft Dynamics 365 Business Central to Shiptheory
 * Shipment status in a warehouse shipment in Microsoft Dynamics 365 Business
   Central
 * How to include the product/item weight for shipment booking ?
 * How to send a Warehouse Shipment to Shiptheory

View all 10
NetSuite (Legacy) 2
 * Connecting NetSuite to Shiptheory
 * Creating Netsuite Item Fulfillments with Shiptheory

NetSuite 8
 * Connecting NetSuite to Shiptheory
 * Using Custom Fields in NetSuite
 * NetSuite Shipping Senders Addresses
 * Why aren't my NetSuite orders appearing in Shiptheory?
 * Using Native Field Overrides in NetSuite

View all 8
Not On The High Street 2
 * How to integrate with Not On The High Street
 * When does Shiptheory receive my Not On The High Street orders?

OnBuy 7
 * How to Connect OnBuy to Shiptheory
 * How to Print Shipping Labels from OnBuy
 * OnBuy API Limits
 * Tracking Numbers in OnBuy
 * OnBuy Product Weight, Value and Commodity Data

View all 7
Peoplevox 3
 * Connecting Peoplevox to Shiptheory
 * Using Attribute fields Mapping In Peoplevox
 * Using Native Field Overrides in Peoplevox

Seller Dynamics 2
 * How To Integrate with Seller Dynamics
 * How to print shipping labels from Seller Dynamics

Shift4Shop (3dcart) 4
 * How to Connect Shift4Shop (3dcart with Shiptheory
 * How to print shipping labels from Shift4Shop (3dcart)
 * Shift4Shop (3dcart) Dispatch Date and Cutoff Time
 * Commodity Data from Shift4Shop (3dcart)

Shopify Stores 20
 * How to connect your Shopify store with Shiptheory
 * Should Shiptheory download Shopify Fulfillments or Fulfillment Orders?
 * How To Specify the Number of Boxes for a Shopify Stores Shipment
 * Receiving Product Commodity Information from your Shopify Store
 * Set Shiptheory To Use Your Shopify Store Fulfillment Location Addresses

View all 20
Squarespace 3
 * Getting Started with Squarespace and Shiptheory
 * When does Shiptheory receive my Squarespace orders?
 * Delivery Instructions from Squarespace

Stok.ly 3
 * How to connect Stok.ly to Shiptheory
 * How to send orders from Stok.ly to Shiptheory
 * How to specify your carrier and service when sending from Stok.ly

TradeGecko 13
 * Getting Started with TradeGecko and Shiptheory
 * Shipping your Orders with TradeGecko and Shiptheory.
 * TradeGecko order weight is incorrect or appears as 0 in Shiptheory
 * How to integrate with Tradegecko
 * Specifying multiple shipping boxes or parcels in TradeGecko

View all 13
TikTok 2
 * Connecting TikTok to Shiptheory
 * Setup Shipping Options to Ship by Seller

Unleashed 15
 * When Does Shiptheory Receive my Unleashed Orders?
 * How to integrate with Unleashed
 * Ignore Previously Completed Orders
 * Multiple Boxes From Unleashed
 * Why Unleashed Orders come in without Value

View all 15
VisualSoft 7
 * Not All Orders Downloading from VisualSoft
 * Email Notifications from VisualSoft
 * Stop Visualsoft Sending Automatic Dispatch Email
 * Tracking Number not showing in Visualsoft
 * How to integrate with VisualSoft

View all 7
Wix 4
 * How to Connect Wix with Shiptheory
 * How to print Shipping Labels from Wix
 * Why is the shipping address blank on orders downloaded from Wix?
 * Linking Wix Shipping Methods To Shiptheory

WooCommerce 24
 * WooCommerce advanced settings in Shiptheory
 * How to Disconnect WooCommece
 * WooCommerce Requirements / Common Troubleshooting
 * How to check WooCommerce Version
 * How to enable WooCommerce REST API

View all 24
Xero 10
 * Failed to get Xero OrganisationID
 * Xero API Limit
 * How to Connect Xero and Shiptheory
 * When do Invoices Download from Xero to Shiptheory?
 * How to use Product Fields with Xero and Shiptheory

View all 10
Zapier 1
 * How to use Zapier to integrate with hundreds of channels

Zoey 4
 * How to integrate with Zoey
 * Testing your first shipments from Zoey to Shiptheory
 * Zoey's advanced options in Shiptheory
 * How to Reset Your Zoey Configuration


PRINTING

Printers & Printing 35
 * Printnode Cannot Connect - Does Disconnect Cycle
 * Automatic printing
 * Shiptheory Print Client - Windows Setup
 * Nothing is printing with automatic printing
 * When printing PDF labels from the browser they don't fit

View all 35
Integrated labels 10
 * Creating a new Integrated labels template
 * Designing an Integrated Labels template
 * Integrated Labels Custom Text Field placeholders
 * Adding Barcodes to Integrated Labels
 * Product Table is empty on Integrated Labels

View all 10
User-Specific Printing 3
 * Sales Channel User-Specific Printing
 * Supported User-Specific Printing Sales Channels
 * Default Printer Specific to a Shiptheory User


CUSTOMS DOCUMENTS

General 6
 * Customs Documentation in Shiptheory
 * How to set up Customs Documents in Shiptheory
 * Which Carriers Support Paperless Trade (ETD) Through Shiptheory?
 * Signature and Company Stamp on Customs Documentation
 * How do I setup Default Commodity Information?

View all 6
CN22 & CN23 2
 * How To Print CN22 Customs Declarations
 * How To Print CN23 Customs Declarations

Commercial Invoice 3
 * How To Print Commercial Invoices
 * Updating your Commercial Invoice Export Declaration
 * CN22 not respecting consignment category


BARCODES AND PICKING

General 7
 * Barcode has too many numbers in it
 * Barcode scanning
 * Order Picking Magic Barcodes
 * Configuring your Pick Pack Ship settings
 * Getting started with Pick Pack Ship

View all 7


USB SCALES

General 2
 * USB Scales
 * USB Scales Not Available


PARTNERS

General 5
 * Do we have a partner or referral program?
 * Partnership Programme
 * Can the Shiptheory Print Client be downloaded on a server?
 * Which manifests in Shiptheory can be printed, and which manifests are needed?
 * Order References

Third Parties 1
 * For new carriers


IMPORTING & EXPORTING DATA

CSV 6
 * Uploading Orders with CSV
 * Adding shipment and product information to a CSV export
 * Exporting shipments to a CSV
 * Product CSV Upload Page
 * Why won't my CSV Import Work?

View all 6


MISC.

Misc. 6
 * Remote Support Request
 * Sponsored Feature Request Commissions
 * Sectigo Breaking SSL Update: AddTrust External CA Root Expiration
 * Requesting the Deletion of your Personal Data under GDPR
 * Shipment Pop-Up won't load

View all 6


EXPORTING

Commodity Information 2
 * Product Commodity Information
 * Does Shiptheory support commodity information from Bluepark?


SHIPTHEORY API

Using the API 15
 * Creating a test account for the Shiptheory API
 * PHP Token Request
 * API Troubleshooting
 * PHP Service List Request
 * Finding Your Carrier Increment

View all 15


HANDWRITTEN NOTES

Using Handwritten Notes 4
 * Creating templates for your handwritten notes
 * Handwritten Notes and Shipping Rules
 * Generating and Printing Handwritten Notes
 * Configuring the Generation of Handwritten Notes based on the Gift Message.


INVENTORY MANAGEMENT

Using Inventory Sync 5
 * How to use Inventory Sync
 * Inventory Sync supported channels
 * How to setup a stock location in Shopify
 * How to setup a stock location in WooCommerce
 * How to setup a stock location in Amazon Central


INTERNAL ONLY

Amazon Shipping 1
 * Shipment error: "Internal 500 Error. We encountered an Internal error."

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