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Effective URL: https://docs.servicenow.com/de-DE/bundle/utah-it-service-management/page/product/task-outage/concept/task-outage.html
Submission: On May 25 via api from US — Scanned from DE
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<li>Interpunktion und Großbuchstaben werden ignoriert.</li>
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<li>Eine Übereinstimmung mit einem Teil des Satzes, den Sie eingegeben haben.</li>
<li>Eine Übereinstimmung mit ALLEN Begriffen im Satz, den Sie eingegeben haben.</li>
<li>Eine Übereinstimmung mit IRGENDEINEM der Begriffe im Satz, den Sie eingegeben haben.</li>
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WIE FUNKTIONIERT DIE SUCHE?
* Interpunktion und Großbuchstaben werden ignoriert.
* Sonderzeichen wie Unterstriche (_) werden entfernt.
* Bekannte Synonyme werden angewendet.
* Die relevantesten Themen (basierend auf Gewichtung und Übereinstimmung mit
Suchbegriffen) werden zuerst in den Suchergebnissen aufgeführt.
THEMEN WERDEN IN SUCHERGEBNISSEN NACH IHRER ÜBEREINSTIMMUNG MIT IHREN
SUCHBEGRIFFEN GEORDNET.
* Eine Übereinstimmung mit dem gesamten Satz, den Sie eingegeben haben.
* Eine Übereinstimmung mit einem Teil des Satzes, den Sie eingegeben haben.
* Eine Übereinstimmung mit ALLEN Begriffen im Satz, den Sie eingegeben haben.
* Eine Übereinstimmung mit IRGENDEINEM der Begriffe im Satz, den Sie eingegeben
haben.
Anmerkung: Übereinstimmungen in Titeln sind immer weit oben aufgeführt.
Inhaltsverzeichnis
Release-Version
Wählen Sie Ihre Release-Version aus.
TokyoSan DiegoRome
Tokyo
* IT Service Management
* Script includes and customization
* Machine learning solutions for IT Service Management
* Request Predictive Intelligence for Incident Management
* Request Predictive Intelligence for Major Incident Management
* Predictive Intelligence for Incident Management
* Request Predictive Intelligence for Incident
* Predictive Intelligence for Incident
* Asset Management
* Mobile app for Hardware Asset Management
* ServiceNow Agent app
* ServiceNow Mobile app
* Asset and CI management
* Asset classes
* Create an asset class
* Add depreciation to an asset
* Create license assets
* Set asset states and substates
* Create fixed assets
* Consumables life cycle
* Create pre-allocated assets
* Stockrooms
* Transfer orders for Asset Management
* Create a transfer order for Asset Management
* Perform bulk updates for transfer order lines
* Transfer order line asset tracking
* Example Asset Management process
* CSDM framework for HAM
* ITSM Software Asset Management
* Legacy Software Asset Management plugin
* Legacy Software Asset Management plugin Overview module
* Use the legacy Software Asset Management plugin Overview module
* Legacy Software Asset Management plugin roles
* Installed with the legacy Software Asset Management plugin
* Legacy Software Asset Management plugin setup process
* Determine where software is installed using the legacy Software Asset
Management plugin
* Find software on the network using the legacy Software Asset
Management plugin
* Scan software installations with the system scheduler
* Software licenses in the legacy Software Asset Management plugin
* License management with the legacy Software Asset Management plugin
* Add a software license using the legacy Software Asset Management
plugin
* Create and manage an enterprise license using the legacy Software
Asset Management plugin
* Create and manage a subscription license using the legacy Software
Asset Management plugin
* Software license entitlements for the legacy Software Asset
Management plugin
* Create an entitlement for the legacy Software Asset Management
plugin
* Create a software user license entitlement for the legacy
Software Asset Management plugin
* Entitle a license to a configuration item using the legacy
Software Asset Management plugin
* Entitle a license to a user or location using the legacy Software
Asset Management plugin
* License upgrade and downgrade with the legacy Software Asset
Management plugin
* Upgrade a license using the legacy Software Asset Management
plugin
* Downgrade a license using the legacy Software Asset Management
plugin
* Identify a downgrade child from a software license record using
the legacy Software Asset Management plugin
* View a list of unallocated software licenses for the legacy
Software Asset Management plugin
* Merge software licenses using the legacy Software Asset Management
plugin
* Manage software models using the legacy Software Asset Management
plugin
* Create and manage software suites using the legacy Software Asset
Management plugin
* License calculations with the legacy Software Asset Management plugin
* Calculate software licenses using the legacy Software Asset
Management plugin
* License calculation types supported by the legacy Software Asset
Management plugin
* Create a custom license type for the legacy Software Asset
Management plugin
* Create a custom script for a legacy Software Asset Management
plugin license type
* Software discovery models in the legacy Software Asset Management
plugin
* Edit a software discovery model using the legacy Software Asset
Management plugin
* Automatically match to an existing model using the legacy Software
Asset Management plugin
* Create new models using the legacy Software Asset Management plugin
* Legacy Software License Compliance Checker
* Check your software license compliance using the legacy Software
License Compliance Checker
* Software license reconciliation counters for the legacy Software
Asset Management plugin
* Get started with software counters for the legacy Software Asset
Management plugin
* Schedule a software count for the legacy Software Asset Management
plugin
* Use a software counter for the legacy Software Asset Management
plugin
* Create a software counter for the legacy Software Asset Management
plugin
* Set up quick counters for the legacy Software Asset Management
plugin
* View software counter results for the legacy Software Asset
Management plugin
* View software counter summaries for the legacy Software Asset
Management plugin
* View software counter details for the legacy Software Asset
Management plugin
* View usage counter results for the legacy Software Asset Management
plugin
* Legacy IBM PVU Process Pack
* Activate the legacy IBM PVU Process Pack
* Validate legacy IBM PVU Process Pack requirements for associating
software installations with PVU mappings
* IBM PVU mapping preparation for the legacy IBM PVU Process Pack
* Refresh your legacy Software Asset Management plugin processor
definitions
* Legacy Software Asset Management plugin processor definitions
* View IBM PVU mappings for the legacy IBM PVU Process Pack
* Use software counters with the legacy IBM PVU Process Pack
* Installed with the legacy IBM PVU Process Pack
* Software contracts for the legacy Software Asset Management plugin
* Create software contracts for the legacy Software Asset Management
plugin
* Legacy Oracle process pack
* Using software counters with the legacy Oracle Process Pack
* Software models for the legacy Oracle Process Pack
* Request the legacy Oracle Process Pack
* Installed with the legacy Oracle Process Pack
* Create an Oracle software license for the legacy Oracle Process
Pack
* Validate legacy Oracle Process Pack requirements for associating
software installations with Oracle mappings
* Run the Oracle software counter for the legacy Oracle Process Pack
* Software Asset Management Foundation plugin
* Exploring Software Asset Management Foundation plugin
* Software Asset Management Foundation plugin roles
* Software Asset Management Foundation plugin software discovery and
normalization
* Software Asset Management Foundation plugin discovery models and
software installations
* Software Asset Management Foundation plugin software reconciliation
for compliance
* Setting up Software Asset Management Foundation plugin
* Request Software Asset Management Foundation plugin
* Manage a SAM Foundation software suite
* Customize a Discovery pattern for Software Asset Management
Foundation plugin
* Get started with Software Asset Management Foundation plugin
* Configuring Software Asset Management Foundation plugin workspace
* Import Software Asset Management Foundation entitlements
* Create a Software Asset Management Foundation entitlement in
workspace
* Create a Software Asset Management Foundation software model in
workspace
* Configuring Software Asset Management Foundation plugin classic
* Create a Software Asset Management Foundation plugin entitlement in
classic
* Create a Software Asset Management Foundation plugin entitlement
allocation in classic
* Create a Software Asset Management Foundation plugin software model
in classic
* Manually normalize a SAM Foundation software discovery model in
classic
* Manually override SAM Foundation edition value in classic
* Using Software Asset Management Foundation plugin workspace
* Software asset overview for Software Asset Management Foundation
plugin dashboard
* License usage view for Software Asset Management Foundation plugin
* Run Software Asset Management Foundation plugin software
reconciliation in workspace
* License Operation view for Software Asset Management Foundation
plugin
* View discovery models in workspace
* Using Software Asset Management Foundation plugin classic
* Software Asset Management Foundation dashboard
* Run Software Asset Management Foundation plugin software
reconciliation in classic
* View Software Asset Management Foundation plugin software model
results in classic
* Software Asset Management Foundation plugin Administration
* Add a Software Asset Management Foundation plugin custom software
product
* Add a Software Asset Management Foundation plugin custom license
metric
* Migrate Software Asset Management Foundation plugin software
installations
* Software Asset Management Foundation plugin properties
* Software Asset Management Foundation plugin migration
* Overwrite customizations for Software Asset Management Foundation
plugin migration
* Organization Management
* Installed with Model Management
* Installed with Asset Management
* Domain separation and Asset Management
* Domain separation and lifecycle reports
* Quick start test for Asset Management
* Contract Management
* Use the Contract Management Overview module
* Components installed with Contract Management
* Tables installed with Contract Management
* User roles installed with Contract Management
* Script includes installed with Contract Management
* Client scripts installed with Contract Management
* Business rules installed with Contract Management
* Contract renewal workflow
* Create a contract renewal request
* Renew multiple child contracts
* Supply contract renewal information
* Add or remove hardware assets for a contract renewal
* Add or remove entitlements for a contract renewal
* Update terms and conditions
* Add rate cards to the new contract
* Review contract renewal details
* Approve or reject a contract renewal request
* Receive a purchase order for contract assets
* Results of canceling a contract renewal process
* Contract Management use
* Contract life cycle
* Contracts
* Create a contract
* Create a software maintenance contract example
* Add an asset to a contract
* Add a user to a contract
* Add a configuration item to a contract
* Add a document to a contract
* Adjust a contract
* Renew a contract
* Cancel a contract
* Verify contract administrator assignment for notification
* Send the contract for approval
* Approve or reject a contract
* View approval history on contracts
* Terms and conditions
* Create a terms and conditions record
* Add terms and conditions to a contract
* Build a terms and conditions document within a contract
* Create a contract rate card
* Contract Rate Card form
* Create a new expense line
* Generating expense lines based on assets or users
* Add a user or asset to a contract
* Create a rate card and assign a user or asset
* Configure rate card expense generation
* View contract expense lines
* Monitor a contract
* Run a contract report
* Condition check definitions
* Define a condition check
* Domain separation and Contract Management
* Procurement
* Procurement roles
* Procurement workflows
* Use the Procurement Overview module
* Activate Procurement
* Components installed with Procurement
* Business rules installed with Procurement
* Client scripts installed with Procurement
* Script includes installed with Procurement
* Tables installed with Procurement
* User roles installed with Procurement
* Sourcing items in a service catalog request
* Create a purchase order from a request
* Create a transfer order from a request
* Source requests from local stockrooms
* Add an assignment from a request
* Procurement purchase order management for assets
* Track a request from the service catalog
* Cancel a request from the service catalog
* View and edit a catalog task
* Create a purchase order
* Create a purchase order line item
* Purchase order status
* Purchase order expected delivery date
* Cancel a purchase order
* Cancel a purchase order line item
* Reorder a purchase order
* Reorder a purchase order line item
* Create an asset and reserve it for the requester
* Receive assets
* Receive an asset
* Create a receiving slip
* Create a receiving slip line
* Consumable assets
* Integrating with external procurement applications
* Install Asset Management - Procurement Integration
* Components installed with Asset Management - Procurement
Integration
* Domain separation and Asset Management - Procurement Integration
* Integrating with Coupa
* Create a Coupa integration profile
* Create a requisition on Coupa through Procurement application
* Reference data synchronization
* Deleting an external procurement application integration profile
* Domain separation and Procurement
* Product Catalog
* Components installed with Product Catalog
* Tables installed with Product Catalog
* Roles installed with Product Catalog
* Script includes installed with Product Catalog
* Client scripts installed with Product Catalog
* Business rules installed with Product Catalog
* Models
* Model form fields
* Create hardware models
* Add compatible models to a hardware model
* Add substitute models to a hardware model
* Create consumable models
* Create a service model
* Bundled models
* Add model components to a bundle
* Remove model components from a bundle
* Publish bundled models to product catalog
* Software models
* Create application models
* Work order models
* Models created for VMware support and Amazon EC2
* Add skills to a model
* Publish models to the hardware or software catalog
* Delete models
* Vendor catalog items
* Synchronize information
* Create a vendor catalog item
* Link an item to the hardware catalog
* Link an item to the software catalog
* Publish an item to the hardware catalog
* Publish an item to the software catalog
* View a vendor list
* Product catalog items
* Create a product catalog item
* Activate a product catalog item
* Deactivate a product catalog item
* Model categories
* View model categories
* Create model categories
* Create assets manually
* Edit model categories
* Delete model categories
* Domain separation and Product Catalog
* Benchmarks
* Benchmarks overview
* Benchmarks roles
* Enable Benchmarks
* Opt out of Benchmarks
* Benchmark KPIs
* Enable a benchmark KPI
* Configure resolved incident Benchmarks KPIs
* Link or customize a benchmark KPI
* Use Benchmarks data for value management analysis
* Benchmarks dashboard
* View benchmark KPI data
* Benchmarks KPI performance trend and recommendations
* Drill down within benchmark KPI data
* Benchmarks troubleshooting
* Domain separation and Benchmarks
* Change Management
* Exploring Change Management
* Change approval policies
* Change Advisory Board (CAB) workbench
* Upgrade Change Management
* Configuring Change Management
* Change Management plugins
* Request ITSM Roles- Change Management
* Components installed with ITSM Roles - Change Management
* Activate Business Stakeholder
* Installed with Business Stakeholder
* Activate Change Management - State Model
* Update change request states
* Installed with Change Management - State Model
* Activate Change Management - Collision Detector
* Installed with Change Management - Collision Detector
* Activate Best Practice - Change Risk Calculator
* Installed with Best Practice - Change Risk Calculator
* Activate Change Management - Change Schedule
* Installed with Change Management - Change Schedule
* Activate Change Management - Risk Assessment
* Activate Change Management - Standard Change Catalog
* Installed with Change Management - Standard Change Catalog
* Activate Change Management - Change Success Score
* Components installed with Change Management - Change Success Score
* Activate Best Practice - Bulk CI Changes
* Installed with Best Practice- Bulk CI Changes
* Activate Change Management - Mass Update CI
* Installed with Change Management - Mass Update CI
* Activate Change Management -Approval policy
* Components installed with Change Management -Approval policy
* Activate Change Management - CAB Workbench
* Installed with Change Management - CAB Workbench
* Activate Change Management ATF Tests
* Activate Change Management - Core
* Installed with Change Management - Core
* Request Change Management - Incident Intelligence
* Components installed with Change Management - Incident Intelligence
* Request Change Management - Risk Assessment
* Components installed with Change Management - Risk Intelligence
* Request Change Management - Standard Change Template Intelligence
* Components installed with Change Management - Standard Change
Template Intelligence
* Request Change Management - Case Intelligence
* Change Management - Predictive Intelligence Core
* Components installed with Change Management - Predictive
Intelligence Core
* Activate Change Management - Change Flows
* Activate Change Management - Change Velocity dashboard
* Activate Change Management - Change Models
* Activate Change Management Success Probability
* Standard change catalog
* Configure standard change catalog properties
* Create a standard change task template
* Propose a standard change template
* Attach files to a standard change template
* Modify or retire a standard change template
* Change schedules
* Change schedules view
* Create a change schedule from the Change Schedules page
* Create a change schedule from the change schedule definition
* Add related tasks to a change schedule
* Style rules definition
* Define default style rules
* Define style rules from Change Schedule Definitions
* Define style rules from Change Schedules View
* Configure ability to copy a change request
* Create a change request template
* Add a new change request type
* Create a change request assignment rule
* Extend or disable multiple CI association
* State model and transitions
* State progression for normal, standard, and emergency changes
* Add a state to the state model
* Configure state model transitions
* Modify the email notification for change request state changes
* Change models
* Change Models properties
* Create a Change model
* Create predefined transition condition types
* Attach a process for Change model states
* Control user access for a change request
* Conflict detection
* Configure conflict analysis properties
* Create blackout and maintenance schedules in Change Management
* Assign a maintenance schedule to configuration items
* Configure a change request to monitor outside maintenance schedule
conflicts
* Conflict calendar
* Manage your change schedules and resolve conflicts
* Enable automatic change conflict detection
* Detect conflicts manually and review conflict details
* Change success score
* Success score indicators
* Success score calculation
* Modify score calculation
* Success score rating
* Next Generation Change Risk
* Success Probability
* Predictive Intelligence for Change Management
* Intelligent solutions configurations
* Train the Risk Intelligence solution
* Train the clustering solution for Standard change proposal
* Set up the dynamic overview pages for a change in Service Operations
Workspace
* Show the activity stream bar
* Configure the order of the cards in overview section
* Configure the journal field of a change request
* Using Change Management
* Creating a change request
* Create a change request from a CI
* Request a standard change from the catalog
* Copy a change request
* Create a change task
* Unauthorized change request
* Disable the creation of an unauthorized change request
* Unauthorized change properties
* Process a change request
* Associated CIs on a change request
* Use Bulk CI Changes and Mass Update CI
* Place a change request on hold
* Perform bulk changes to CIs on a change request
* Bulk CI Changes and Mass Update CI
* Refresh impacted services and CIs for Change
* Refresh impacted services properties
* Creating change approval policies
* Create approval definitions
* Create change approval policies
* Create policy inputs
* Create Decision records
* Change Approval Policy workflow activity
* Use the Change Approval Policy workflow activity
* Use the Apply Change Approval Policy flow action
* Create a Change approval policy using decision builder
* Working with the CAB Workbench
* Create a CAB definition
* View the CAB calendar
* Create a single CAB meeting occurrence
* View CAB meeting details
* Modify CAB meeting details
* Send CAB meeting request to attendees
* CAB meeting attendance using the CAB workbench
* Add new CAB meeting agenda items
* CAB meeting management using the CAB workbench
* Mobile experience for Change Management
* Download the Mobile Agent app mobile application
* Getting started with Change Management mobile tasks
* View change tasks
* Add comments to your change tasks
* Resolve or close a change task
* Change Management Platform Analytics Solutions
* Change Premium dashboard
* Change Management dashboard
* Open Changes Reports dashboard
* Open Changes State Monitor dashboard
* Age of Open Changes Monitor dashboard
* Change Velocity dashboard
* Change Management troubleshooting properties
* Reference section for Change Management
* Change Management properties
* Analyze change request risk and impact
* Risk conditions and calculation
* Risk Calculator property
* Add or modify risk and impact conditions
* Risk assessment
* Define risk assessments
* Perform risk assessment
* Legacy change risk assessment migration
* Migrated risk assessment components
* Success Probability definitions
* Calculated Risk Score
* Change management integrations
* Change Management integration with ITOM Visibility
* Change Management integration with Software Asset Management
* Change Management integration with Hardware Asset Management
* Domain separation and Change Management
* Tutorial: add a new change management state
* Create a new choice
* Create a custom field
* Add a UI policy
* Create an ACL
* Update the state handler script include
* Update the state model script include
* Create a UI action
* Create a process flow record
* Update the change request workflow
* Change Management workflows
* Change flows
* Change Management Flow Designer actions
* Coaching
* Request Coaching
* Coaching roles
* Coaching overview
* Domain separation and Coaching
* Setting up Coaching and surveys
* Define trigger conditions for a coaching opportunity
* Identify and add course items for a virtual coach
* Create a survey and associate with a Coaching opportunity
* Coaching your trainee
* Assess a trainee
* Assign skills after completing an assessment
* Training your agents using Coaching With Learning
* Managing your coaching assessments
* Work with your coach
* Coaching reference
* Coaching field descriptions
* Coaching troubleshooting
* Quick start tests for Coaching
* Continual Improvement Management
* Request Continual Improvement Management
* Continual Improvement Management overview
* Domain separation and Continual Improvement Management
* Continual Improvement Management roles
* Monitor and plan improvements
* View improvement reports
* Requesting improvements
* Create an improvement request
* Managing improvements
* Accept an improvement
* Prepare an improvement
* Assess an improvement for approval
* Review and close an improvement
* Continual Improvement Management reference
* Improvement integration with other applications
* Improvement field descriptions
* Components installed with Continual Improvement Management
* Quick tests for Continual Improvement Management
* Continual Improvements dashboard
* Expense Line
* Components installed with Expense Line
* View an expense
* Expense lines and expense allocations
* Create an allocation rule
* Automatic expense line creation
* Create expense lines manually
* Delete an expense line
* Create a sample allocation rule
* Use a scripted allocation
* Domain separation and Expense Line
* Digital Portfolio Management
* Exploring Digital Portfolio Management
* Digital Portfolio Management life-cycle management
* Service and service offering details
* Business application details
* Application service details
* Digital Portfolio Management landing page
* Digital Portfolio Management portfolios
* KPI groups in Digital Portfolio Management
* DevOps value stream metrics in Digital Portfolio Management
* Configuring Digital Portfolio Management
* Activate Digital Portfolio Management
* Create KPI groups, mappings, and visualizations
* Configure KPIs in Digital Portfolio Management with service
availability example
* Configure record views
* Configure the Digital Portfolio Management experience
* Working in Digital Portfolio Management
* Create a personal portfolio
* Work with Needs attention panels
* View relationship maps
* Create demand
* Create an improvement initiative
* Work with enterprise portfolios
* Work with lists
* Digital Portfolio Management reference
* Roles installed with Digital Portfolio Management
* KPI groups installed with Digital Portfolio Management
* Digital Portfolio Management related applications and data sources
* Digital Portfolio Management and CSDM reference
* CSDM terms for reference
* Domain separation and Digital Portfolio Management
* ITSM Virtual Agent
* Set up ITSM Virtual Agent
* ITSM Virtual Agent pre-built topics
* Fulfiller pre-built topics for ITSM Virtual Agent
* IT Issues pre-built topics for ITSM Virtual Agent
* Set up the Local Admin Access topic
* Self-Service pre-built topics for ITSM Virtual Agent
* Citrix session pre-built topics for ITSM Virtual Agent
* Password management topics for ITSM Virtual Agent
* Microsoft Office 365 Group pre-built topics for ITSM Virtual Agent
* Microsoft Active Directory pre-built topics for ITSM Virtual Agent
* Microsoft Exchange Online meeting management pre-built topic for ITSM
Virtual Agent
* Microsoft Exchange Server meeting management pre-built topics for ITSM
Virtual Agent
* Virtual machine pre-built topics for ITSM Virtual Agent
* Pre-built setup topics for Virtual Agent
* Reusable ITSM Virtual Agent pre-built topic blocks
* Employee Experience topic blocks
* ITSM Virtual Agent pre-built actionable notifications
* Set up actionable notifications for ITSM Virtual Agent
* Actionable notifications for incidents in ITSM Virtual Agent
* Actionable notifications for Service Catalog requests in ITSM Virtual
Agent
* Actionable notifications for approvals in ITSM Virtual Agent
* Actionable notifications for Password Reset for Virtual Agent
* Actionable notifications for virtual machines in ITSM Virtual Agent
* Actionable notifications for Issue Auto Resolution in ITSM Virtual
Agent
* Issue Auto Resolution for ITSM Virtual Agent
* Set up Issue Auto Resolution for ITSM Virtual Agent
* Enabling AI Search fallback in Issue Auto Resolution
* Tracking deflections in ITSM Virtual Agent
* ITSM Virtual Agent Lite
* Set up ITSM Virtual Agent Lite
* ITSM Virtual Agent Lite pre-built topics
* Walk-up Experience
* Exploring Walk-up Experience
* Domain separation and the Walk-up Experience application
* Walk-up Experience portal security and access
* Walk-up Experience administration
* Activate Walk-up Experience
* Installed with Walk-up Experience
* Quick start tests for Walk-up Experience
* Configuring Walk-up Experience
* Configure the Walk-up Experience portal
* Enable Self-Service online check-in for Walk-up Experience
* Configure Walk-up Experience online check-in icon to appear on
Service Portal
* Configure Walk-up Experience service channel
* Create or modify Walk-up Experience notifications
* Create or modify Walk-up Experience schedules
* Walk-up Experience appointment booking
* Walk-up Experience appointment booking administration
* Enable Walk-up Experience appointment booking
* Walk-up Experience appointment booking configuration
* View or modify a Walk-up Experience appointment booking
configuration
* Create a record producer to capture Walk-up Experience
appointment records
* Create or modify a Walk-up Experience appointment booking
service configuration
* Configure day-level appointment booking
* Configure daily schedules for Walk-up Experience appointment
booking
* Configure excluded hours for Walk-up Experience appointment
booking
* Activate and configure appointment booking reminders for
Walk-up Experience
* Variable time slots for appointment booking
* Configure variable time slots for appointment booking
* Create or modify a Walk-up Experience stockroom
* Configuring maximum multiple appointments
* Configure appointment type
* Create a kiosk at a location
* Create or modify Walk-up Experience locations
* Skill-based routing in Walk-up Experience
* Routing walk-up tasks to skilled agents
* Walk-up Experience customer satisfaction surveys
* Create or modify a Walk-up Experience customer satisfaction survey
* Remove a Walk-up Experience location
* Badge Reader Integration for Walk-up Experience
* Activate Badge Reader Integration
* Installed with Badge Reader Integration
* Walk-up Experience Badge Reader Integration setup and configuration
* Create or modify Badge Reader Integration event handlers
* Use Badge Reader Client to define and register a badge reader device
* Manually define and register a badge reader device
* Define a user badge configuration
* Request activation approval for a badge reader device
* Configure Walk-up Experience for Badge Reader Integration
* View Badge Scanner Integration scan logs
* Badge Reader Integration customization
* Walk-up Experience Microsoft Office 365 calendar integration
* Set up Microsoft Office 365 integration for Walk-up Experience
* Walk-up Experience queue and interaction management
* View assigned Walk-up Experience locations
* View Walk-up Experience inbox
* Manage automatically assigned Walk-up Experience interactions
* Manage Walk-up Experience interactions manually
* View Walk-up Experience location stockroom and assets
* Use platform view to fulfill a Walk-up Experience request from a
stockroom
* Use Agent Assist to expedite Walk-up Experience fulfillment
* View and manage Walk-up Experience appointments in Agent Workspace
* Work on Walk-up interaction
* Create an appointment through incident
* View and manage Walk-up Experience appointments from application
navigator
* Walk-up Experience Employee Center
* Plan your visit
* Walk-up Experience dashboard overview
* Walk-up Experience on Now® Mobile
* Book an appointment at a Walk-up Experience Tech Lounge
* Modify an appointment at the Walk-up Experience Tech Lounge
* Join a queue at the Walk-up Experience Tech Lounge
* Leave a queue at the Walk-up Experience Tech Lounge
* ITSM Agent Workspace - Legacy
* Exploring ITSM Agent Workspace
* Components installed with ITSM Agent Workspace
* Viewing incident details and your incident tasks in ITSM Agent
Workspace - Standard landing page
* ITSM Agent Workspace landing page
* Setting up ITSM Agent Workspace
* Activate ITSM Workspace Landing Pages – Premium
* Set the default landing page
* Add field or related list to a workspace form
* Create an interaction record in ITSM Agent Workspace
* Create an outage from a task record in ITSM Agent Workspace
* Using ITSM Agent Workspace
* ITSM Agent Workspace - Incident
* Create an incident in ITSM Agent Workspace
* Create an incident from an interaction
* Create an incident from a chat
* Resolve an incident using knowledge
* Create a knowledge article from an incident
* Report a knowledge gap from an incident
* Capture information on affected configuration items in ITSM Agent
Workspace
* Create a copy of an incident in ITSM Agent Workspace
* Propose an incident to be a major incident from a workspace
* Report a knowledge gap from an incident
* Refresh impacted services and CIs
* Create a problem record from an incident
* Create a change request from an incident
* Create a knowledge article from an incident in ITSM Agent Workspace
* Create an improvement initiative from an incident
* Delete an incident
* Incident Management integration with Universal Request in ITSM Agent
Workspace
* Create incident from Universal Request in ITSM Agent Workspace
* Transfer incident in ITSM Agent Workspace
* Mark an incident as restricted
* ITSM Agent Workspace - Problem
* Create and track a problem in workspace
* Create a problem from an interaction
* Create a problem task in a workspace
* Attach a knowledge article to a problem or problem task from Agent
assist
* Create a change request from a problem
* Create an improvement initiative from a problem
* Delete a problem
* ITSM Agent Workspace - Change Management
* Create a change request in Agent Workspace
* Create a standard change from an interaction
* Link a change request to an incident through Agent Assist
* Delete a change request
* Disable creating an emergency change in Agent Workspace
* Workforce Optimization for ITSM Agent Workspace - Legacy
* Access your profile in ITSM Agent Workspace
* ITSM Agent Workspace - Scheduling
* ITSM Agent Workspace - Coaching
* Workforce Optimization for ITSM
* Exploring Workforce Optimization for ITSM
* Channels in Workforce Optimization for ITSM
* Example for using channel management in Workforce Optimization for
ITSM
* Work scheduler in Workforce Optimization for ITSM
* Scheduling in Workforce Optimization for ITSM
* Example for using scheduling in Workforce Optimization for ITSM
* Schedule Adherence in Workforce Optimization for ITSM
* Demand Forecast in Workforce Optimization for ITSM
* Teams in Workforce Optimization for ITSM
* Example for using teams in Workforce Optimization for ITSM
* Coaching in Workforce Optimization for ITSM
* Example for using Coaching in Workforce Optimization for ITSM
* Setting up Workforce Optimization for ITSM
* Before you begin implementing Workforce Optimization for ITSM
* Activate Workforce Optimization for ITSM
* Domain separation and Workforce Optimization for ITSM
* Workforce Optimization for ITSM landing pages
* Workforce Optimization for ITSM manager landing page
* Workforce Optimization for ITSM Channels landing page
* Workforce Optimization for ITSM Coaching landing page
* Customize a Workforce Optimization for ITSM page using the Next
Experience UI Builder
* Assign a primary assignment group for each agent
* Setting up Channels in Workforce Optimization for ITSM
* Setting up Scheduling in Workforce Optimization for ITSM
* Configure the due date logic for shift approval flows
* Configure event categories for the ITSM Manager Workspace
* Configure an event load order in Workforce Optimization for ITSM
* Create or enable access to event types to add them to the team
calendar
* Event type extension points in Workforce Optimization for ITSM
* Schedule adherence extension points in Workforce Optimization for
ITSM
* Configure properties for schedule adherence and conformance
* Setting up Work scheduler in Workforce Optimization for ITSM
* Customize a Work Scheduler card using the Next Experience UI Builder
* Set up a work configuration
* Create a Work scheduler card using the Next Experience UI Builder
* Create a client state parameter for Work scheduler
* Create page scripts for Work scheduler
* Define the workItem property in the Work scheduler page
configuration
* Define event mappings for Work scheduler
* Configure container components for Work scheduler
* Configure a Work scheduler card heading component
* Configure a display type component for a Work scheduler card
* Configure an avatar component for Work scheduler
* Associate a work scheduler card to the work configuration
* Create extension points for Work scheduler
* Setting up Teams in Workforce Optimization for ITSM
* Add a system property to set default date range in Workforce
Optimization for ITSM
* Create KPI groups to monitor team performance
* Create a threshold for each KPI in a KPI group
* Add managers to a KPI assignment group
* Setting up Coaching in Workforce Optimization for ITSM
* Configure an indicator to display in the Coaching Overview tab in
Workforce Optimization for ITSM
* Setting up skill prediction in Workforce Optimization for ITSM
* Use extension points for skill prediction
* Configure a list menu to display in the Learning tab in Workforce
Optimization for ITSM
* Integrate Coaching With Learning with third-party learning management
systems
* External Content Integration Sources
* Setting up Demand Forecast in Workforce Optimization for ITSM
* Configure Demand Forecast
* Define the minimum and maximum number of agents to forecast demand
* Modify forecast parameters to visualize forecast data
* Create a manual adjustment for a forecast
* Demand Forecast troubleshooting
* Setting up the integration of Process Optimization with Workforce
Optimization for ITSM
* Create Process Optimization templates
* Configure filters for ITSM Manager Workspace
* Routing work items using Channels in Workforce Optimization for ITSM
* Monitor ongoing work in service channels and queues
* Manage service channels and queues
* Assist agents by joining their chat conversation
* Allocate work items manually to agents
* Track and analyze agent's performance
* Override channel capacity for an agent
* Using Voice with Workforce Optimization for ITSM
* Associate Amazon Connect queues for ITSM to a ServiceNow instance
* Listen in to an agent call
* Analyze transcripts and sentiments for the Amazon Connect phone
channel
* Analyze skills for your teams in Workforce Optimization for ITSM
* Routing work based on skills in Workforce Optimization for ITSM
* Automatically add skills to incidents or interactions in Workforce
Optimization for ITSM
* Scheduling your teams' work in Workforce Optimization for ITSM
* Create a shift plan
* Create a schedule plan
* Enable your teams to sign up for work shifts
* Publish a schedule plan for visibility into team coverage
* Track and manage your teams' schedule
* Analyze your staff alignment using Demand Forecast
* Add events to the team calendar
* Swap your agents' shifts in Workforce Optimization for ITSM
* Monitor schedule adherence of your agents
* Use time-worked summary to analyze agent schedule adherence and
conformance
* Assigning work using Work Scheduler in Workforce Optimization for ITSM
* Assign work based on your teams' skills and capacity
* Analyzing team performance using Teams in Workforce Optimization for ITSM
* Add KPI targets for agents
* Analyze the performance trends for your teams
* Get insights into your teams' performance
* View your team’s performance data for a specific date
* Training your teams using Coaching in Workforce Optimization for ITSM
* Coaching Overview page
* Learning in Workforce Optimization for ITSM
* Create a course catalog in Workforce Optimization for ITSM
* Create a learning library
* Create internal learning content
* Access external courses using Coaching with Learning
* Assign a course item to agents
* Create a learning path in Workforce Optimization for ITSM
* Assign a learning path to agents
* Create a learning task
* Skills Management in Workforce Optimization for ITSM
* Skills Overview in Workforce Optimization for ITSM
* Add or update skills using Workforce Optimization for ITSM
* Initiate a skill review for teams or groups
* Approve or reject a skill review request
* Surveys in Workforce Optimization for ITSM
* Assess the quality of your agent's completed tasks
* Create a survey in Workforce Optimization for ITSM
* Assign a survey to agents or groups
* Requesting time-off using the ITSM Mobile Agent for Workforce
Optimization for ITSM
* Notifications in ITSM Mobile Agent for Workforce Optimization for ITSM
* Make a request to swap shifts or take time off using the Mobile Agent
application
* Approve or reject a shift swap using the ITSM Mobile Agent application
* Track and manage your agent's schedule using the ITSM Mobile Agent
application
* Identifying bottlenecks using Process Optimization integration with
Workforce Optimization for ITSM
* Create a Process Optimization process project for a KPI group
* Workforce Optimization for ITSM reference
* Workforce Optimization ITSM Manager Workspace components
* Workforce Optimization for ITSM components
* Channel Management components in Workforce Optimization for ITSM
* Scheduling components in Workforce Optimization for ITSM
* Work Scheduler components in Workforce Optimization for ITSM reference
* Demand Forecast components in Workforce Optimization for ITSM
* Teams components in Workforce Optimization for ITSM
* Coaching components in Workforce Optimization for ITSM
* Skill review request components in Workforce Optimization for ITSM
* Skill Recommendation components in Workforce Optimization for ITSM
* Workforce Optimization for ITSM integration with Process Optimization
components
* Legacy - Workforce Optimization for ITSM
* Legacy - Exploring Workforce Optimization for ITSM
* Legacy - Channels in Workforce Optimization for ITSM
* Legacy - Example for Channel Management using Workforce Optimization
for ITSM
* Legacy - Scheduling in Workforce Optimization for ITSM
* Legacy - Example for scheduling using Workforce Optimization for ITSM
* Legacy - Schedule Adherence in Workforce Optimization for ITSM
* Legacy - Demand Forecast in Workforce Optimization for ITSM
* Legacy - Teams in Workforce Optimization for ITSM
* Legacy - Example for teams using Workforce Optimization for ITSM
* Legacy - Coaching in Workforce Optimization for ITSM
* Legacy - Example for Coaching using Workforce Optimization for ITSM
* Legacy - Setting up Workforce Optimization for ITSM
* Legacy - Activate Workforce Optimization for ITSM
* Legacy - Workforce Optimization for ITSM Reference
* Legacy - Domain separation and Workforce Optimization for ITSM
* Legacy - Setting up Channels in Workforce Optimization for ITSM
* Legacy - Setting up Scheduling in Workforce Optimization for ITSM
* Legacy - Setting up Teams in Workforce Optimization for ITSM
* Legacy - Setting up Coaching in Workforce Optimization for ITSM
* Legacy - Configure an indicator to display in the Coaching Overview
tab in Workforce Optimization for ITSM
* Legacy - Setting up skill prediction in Workforce Optimization for
ITSM
* Legacy - Configure a list menu to display in the Learning tab in
Workforce Optimization for ITSM
* Legacy - Integrate Coaching With Learning with third-party learning
management systems
* Legacy - External Content Integration Sources
* Legacy - Setting up Demand Forecast in Workforce Optimization for ITSM
* Legacy - Configure the data collection to forecast the demand for
resources
* Legacy - Define the minimum and maximum number of agents to
forecast demand
* Legacy - Modify forecast parameters to visualize forecast data
* Legacy - Create a manual adjustment for a forecast
* Legacy - Demand Forecast troubleshooting
* Legacy - Configure filters for ITSM Manager Workspace
* Legacy - Using Workforce Optimization for ITSM
* Legacy - Workforce Optimization for ITSM landing pages
* Legacy - Workforce Optimization for ITSM manager landing page
* Legacy - Workforce Optimization for ITSM Channels landing page
* Legacy - Workforce Optimization for ITSM Coaching landing page
* Legacy - Channels in Workforce Optimization for ITSM
* Legacy - Using Channels in Workforce Optimization for ITSM
* Legacy - Using Voice with Workforce Optimization for ITSM
* Legacy - Associate Amazon Connect queues for ITSM to a ServiceNow
instance
* Legacy - Listen in to an agent call
* Legacy Analyze transcripts and sentiments for the Amazon Connect
phone channel
* Legacy - Skill-based routing in Workforce Optimization for ITSM
* Legacy - Automatically add skills to incidents or interactions in
Workforce Optimization for ITSM
* Legacy - Analyze skills for your teams in Workforce Optimization for
ITSM
* Legacy - Scheduling in Workforce Optimization for ITSM
* Legacy - Teams in Workforce Optimization for ITSM
* Legacy - Coaching in Workforce Optimization for ITSM
* Legacy - ITSM Mobile Agent for Workforce Optimization for ITSM
* Legacy ITSM - Mobile Agent for Workforce Optimization for ITSM
notifications
* Legacy - Make a request to swap shifts or take time off using the
Mobile Agent agent application
* Legacy - Approve or reject a shift swap using the ITSM Mobile Agent
application
* Legacy - Track and manage your agent's schedule using the ITSM Mobile
Agent application
* Incident Communications Management
* Incident Communications Management plugins
* Activate Incident Communications Management
* Components installed with Incident Communications Management
* Incident communication plan state model (new)
* Incident communication plan state model (old)
* Working with Incident Communications Management
* Communication plan definition
* Communication task definition
* Communication contact definition
* Communication channel definition
* Create adhoc incident communication plan
* Create adhoc incident communication plan from Incident Communications
Management
* Create adhoc incident communication plan from incident
* Create adhoc incident communication task from Incident Communications
Management
* Incident Communications Management and Contacts
* Responsibilities for Incident Communication Plan
* Define contact responsibilities
* Create a contact definition
* Create a default override
* Add a user as a contact
* Close an incident communication plan
* Initiate conference call on incident communication task
* Join or end conference call on incident communication task
* Send communication updates
* Run an incident communication plan report
* Subscribe to incident communication notifications
* Incident Communications Management integrations
* Notify with Incident Communications Management
* Domain separation and Incident Communications Management
* Incident Management
* Incident Management process
* Life cycle of an Incident
* Incident Management plugins
* Incident Management Best Practice – San Diego
* Activate Incident Management Best Practice – San Diego
* Activate Incident
* Components installed with Incident
* Request Incident Management — Core
* Request ITSM Roles — Incident Management
* Components installed with ITSM Roles — Incident Management
* Activate Business Stakeholder
* Installed with Business Stakeholder
* Activate KCS Integration for Incident Management
* Component installed with KCS Integration for Incident Management
plugin
* Activate Incident Management Notification
* Activate Incident Updates
* Activate Incident Management — ATF Tests
* Configuring Incident
* Quick start tests for Incident Management
* Incident management properties
* Incident categories and subcategories
* Configure incident category or subcategory
* Add a category or a subcategory
* Delete a category or a subcategory
* Define priority lookup rules
* Define assignment rules for incidents
* Incident templates and record producers
* Create incident template
* Create a module that uses incident template
* Create a record producer to log incidents
* Create a record producer using a template
* View VIP status for a caller in incident
* View incident notifications
* Configure default user for auto-closing incidents
* Incident ticketing integrations
* Uni-directional incident ticketing integrations
* Bi-directional incident ticketing integrations
* Managing incidents
* Logging an incident
* Create an incident
* Capture information on affected configuration items in an incident
* Create a template from the incident form
* Apply a template in the Incident form
* Create an incident task
* Synchronization between an incident and its incident tasks
* Create a record from incident
* Create a request from an incident
* Copy an incident or create a child incident
* Synchronization between a parent and a child incident
* Enable the display of incident special handling notes
* Create a knowledge article from an incident using an article template
* Create a knowledge article from an incident
* View affected CIs in the dependency views map
* Refresh impacted services and CIs for incident
* Associate CIs with incident
* Update the resolved incident notification template
* Incident resolution and closure
* Resolve and close an incident
* Configure incidents to close automatically
* Close multiple incidents from list
* Create a UI action to close multiple incidents
* Reopening an incident
* Incident standard ticket page
* Configure incident ticket page
* Incident reporting
* Incident Management Platform Analytics Solutions
* ITIL dashboard
* Incident Overview dashboard
* Incident Management Dashboard
* Incident Premium dashboard
* Incident Daily 7d - 28d dashboard
* Open Incidents Age Monitor dashboard
* Open Incident State Monitor dashboard
* Open Incidents Reports dashboard
* Incident SLA Management Platform Analytics Solutions
* Incident SLA Management dashboard
* Overdue by State dashboard
* Overdue by Age dashboard
* Overdue Reports dashboard
* Domain separation and Incident Management
* Major incident management
* Major Incident Management process
* Major Incident Management plugins
* Activate Incident Management - Major Incident Management
* Components installed with Incident Management - Major Incident
Management
* Slack notification installed with Major Incident Management
* Quick start tests for Major Incident Management
* Create trigger rules for major incidents
* Working on major incident management
* Create a major incident candidate
* Create a major incident
* Major incident assignment
* Accept or reject a major incident candidate
* Associate multiple incidents with a major incident
* Reject multiple major incident candidates using the Actions menu
* Demote a major incident
* Close a major incident
* View major incident information on the Incident form
* Major incident workbench
* Major incident workbench UI elements
* Major Incident workbench — Summary tab
* Major Incident workbench — the Post Incident Report tab
* The Communicate tab in the Major Incident workbench
* Major Incident workbench — the Collaborate tab
* Associate a new post incident report
* Add communication plan from the major incident workbench
* Add similar incidents from major incident workbench
* Access on-call escalation path from major incident workbench
* Major incident overview (dashboard)
* Incident Management integrations
* Universal Request integration - Incident Management
* Request Universal Request integration for Incident Management
* Create incident from Universal Request
* Transfer incident
* Create an associated ticket from an incident
* Resolve, reopen, or close incident associated with universal request
* Customize fields copied from Universal Request to incident
* Restrict an incident access
* Creating an incident in Microsoft Outlook
* Activate the ServiceNow Add-in for Microsoft Office
* Deploy the ServiceNow Add-in for Microsoft Outlook
* Use the ServiceNow Add-in for Microsoft Outlook
* On-Call Scheduling
* Activate On-Call Scheduling
* Tables installed with On-Call Scheduling
* Scheduled jobs installed with On-Call Scheduling
* Quick start tests for On-Call Scheduling
* Domain separation and On-Call Scheduling
* Definitions of On-Call Scheduling terms
* Administering and managing On-Call Scheduling
* Assigning On-Call Scheduling roles
* Viewing Escalation Overview reports
* Viewing Group Overview reports
* Viewing the Performance reports for escalations
* Enable users to subscribe to the On-Call calendar
* Configure preferences for a user group
* Escalations in On-Call Scheduling
* Designing an escalation process
* Configure a table for escalation trigger rules
* Create an escalation trigger rule
* Create an escalation policy
* Escalation and reminder settings for rosters
* Example escalation reports
* Track the progress of an escalation
* View details in an escalation log
* System properties for On-Call Scheduling
* Configure or update an On-Call shift
* Configure a roster
* Delegate the shift manager [rota_admin] role
* Set a shift to Draft mode while waiting for info
* Update shift details from the On-Call calendar
* Send or resend reminders of an upcoming shift
* Create a shift template to simplify configuring shifts
* Configure the lead time for email reminders
* Manage requests for time off
* Resolve gaps, conflicts, and time-off requests in a shift
* Managing roster members
* Add a new or returning employee to a roster
* Modify the order of a member in a roster
* Remove a member from a roster
* Configure or update an On-Call schedule
* View On-Call schedules
* Updating an On-Call schedule
* Update a schedule entry
* Specify the sources of contact information for schedule notifications
* Override contact preferences for a shift
* Manage shifts from the Calendar view
* Manage shifts from the Timeline view
* Create a group template to simplify configuring schedules
* On-Call Scheduling workflows
* Workflow Activities for On-Call Scheduling
* Setting up Slack as a contact method
* Setting up SMS and voice messaging as contact methods
* Set up Microsoft Teams as a contact method for an on-call escalation
* Set up mobile push as a contact method for an on-call escalation
* On-Call roster members schedules and preferences
* Configure my availability and contact preferences
* View my group schedules
* View my personal schedule on the My Schedule report
* Request time off and suggest who can cover
* View my On-Call calendar on my calendar app
* Run a Schedule report to view my schedule
* Run an Escalations report to view who is on call
* Mobile experience for On-Call Scheduling
* Getting started with the On-Call Scheduling mobile app
* Mobile On-Call Scheduling overview
* On-Call Scheduling
* Mobile My team On-Call Scheduling
* Problem Management
* Understanding problem management
* Problem Management process
* Life cycle of a problem
* Life cycle of a problem task
* Problem Management plugins
* Activate Problem Management
* Components installed with Problem Management
* Activate Problem Management Best Practice — Madrid
* Components installed with Problem Management
* Activate Business Stakeholder
* Installed with Business Stakeholder
* Request ITSM Roles — Problem Management
* Components installed with ITSM Roles — Problem Management
* Activate Problem Management Best Practice — Madrid — State Model
* Activate Problem Management Best Practice — Madrid — Knowledge
Integration
* Components installed with Problem Management
* Activate Problem Management — ATF Tests
* Activate Problem Management Best Practice — Jakarta
* Migration Utility
* Introducing activities for migration
* Preparing for migration
* Migration job
* Resolve blocking modifications
* Review warning modifications
* Map problem states
* Map problem task states
* Activate Problem Management Best Practice — Madrid — State Model
* Prepare base plugins
* Restore base plugins
* Resolve blocking and warning modifications
* Migrate active records
* Migrate inactive records
* Migrated
* Modifications
* Activities to clean up after migration
* Update dashboard overview
* Configuring problem management
* Configure the problem form
* Configure the problem form layout
* Redesign the problem form
* Configure problem categories
* Define an assignment rule for problems
* Categorize a problem as a major problem
* Data lookup for prioritizing problems
* Problem management properties
* Quick start tests for Problem Management
* Managing Problems
* Create a problem
* Create a problem (legacy)
* Assess a problem
* Add a field in the assess mandatory field dialog
* Add multiple incidents to a problem
* Extension point for Problem Management
* Associate CIs with Problem
* Data for problem resolution
* Investigate root cause of a problem
* Resolve and complete a problem
* Create change request from a problem
* Add multiple change requests to a problem
* Create a problem task
* Assess a problem task
* Complete a problem task
* Resolve related incidents from a problem
* Synchronization between incident and problem records
* Communicating the outcome of a problem
* Communicate workaround for Problem
* Communicate a fix
* Knowledge articles from problems
* Use the knowledge check box
* Create a known error article
* Post knowledge
* Problem management integrations
* Working with contextual search
* Domain separation and problem management
* Problem Management Platform Analytics Solutions
* Problem Overview dashboard
* Problem Management dashboard
* Problem Premium dashboard
* Problem daily 7d - 28d dashboard
* Open Problem Age Monitor dashboard
* Deprecated — Legacy Structured Problem Analysis
* Release Management
* Activate Release Management
* Components installed with Release Management
* Business stakeholder role for Release Management
* Domain separation in Release Management
* Release Management concepts
* Default state categories for Release and Release task tables
* Using Release Management v2
* Product hierarchy in Release Management
* Define a product in Release Management
* Define a release in Release Management
* Define a release phase in Release Management
* Define scope of a release in Release Management
* Software control distribution
* Recommendation Framework
* Exploring Recommendation Framework
* Configuring Recommendation Framework
* Integrating Recommendation Framework with other applications
* Request Management
* Request Management architecture
* Domain separation in Request Management
* Agent Workspace for Request Management
* Create a catalog request in Agent Workspace
* Request Management integration with Universal Request
* Create a request from Universal Request
* Requested item state mapping
* Transfer a request to another department
* Request ITSM Roles - Request Management
* Components installed with ITSM Roles — Request Management
* Activate Business Stakeholder
* Installed with Business Stakeholder
* Service Builder
* Install Service Builder
* Roles installed with Service Builder
* Create a service
* Create a service offering
* Service Desk
* Service Desk Call
* Request Service Desk Call
* Installed with Service Desk Call
* Tables installed with Service Desk Call
* Client scripts installed with Service Desk Call
* Business rules installed with Service Desk Call
* Domain separation and Service Desk Call
* Service Desk Call and domain separated systems
* Service Desk Call uses
* Create a call
* Tasks by same caller or company
* Call transfer
* Transfer a call to an incident, problem, or change
* Transfer a call to a service catalog request
* View service desk calls
* Service Operations Workspace for ITSM
* Exploring Service Operations Workspace for ITSM
* Service Operations Workspace for ITSM user interface
* Service Operations Workspace for ITSM landing page
* Configuring Service Operations Workspace for ITSM
* Setting up Service Operations Workspace for ITSM
* Install Service Operations Workspace ITSM Applications
* Redirect an agent to the Service Operations Workspace landing page
* Configure service desk groups to access the Service Operations
Workspace landing page
* Setting up Investigation Framework in Service Operations Workspace
* Setting up investigation framework using Agent Client Collector for
Investigation
* Install Agent Client Collector for Investigation
* Setting up investigation framework using Microsoft Endpoint
Configuration Manager for Investigation
* Install Microsoft Endpoint Configuration Manager for Investigation
* Configuring CI metrics for Microsoft Endpoint Configuration Manager
for Investigation
* Configure msinfo32 system overview metrics
* Configure dsregcmd system overview metrics
* Configure asset utilization metrics
* Configure processes metrics
* Configure services metrics
* Configure logged in users metrics
* Configure Installed application metrics
* Configure the End Process remedial action
* Configure the Restart Service remedial action
* Configuring metric definition
* Configure CI actions
* Configure Remedial Actions Framework
* Configuring Recommendation Framework in Service Operations Workspace
* Configure Recommendation Framework for an incident in Service
Operations Workspace
* Customize the Service Operations Workspace for ITSM landing page
* Modify the greeting text on the landing page
* Modify the first-level cards in the Overview section
* Customize the donut area color for first-level cards
* Modify the second-level cards in the Overview section
* Modify the header label for a second-level card
* Modify the highlighted value color in second-level cards
* Modify the Announcements section on the landing page
* Modify the Upcoming section on the landing page
* Create a copy of the Service Operations Workspace landing page
* Configure record creation from the new tab menu in Service Operations
Workspace
* Configure a task record form in Service Operations Workspace
* Customize the incident record page
* Configure a record page tab in Service Operations Workspace
* Configure contextual side panel tabs in Service Operations Workspace
* Configure the inbox in Service Operations Workspace
* Configure search resources for an interaction
* Customize the on-call support group recommendations
* Create a task type for problem or change in Service Operations
Workspace
* Configure the display of requester related records in an interaction
* Configure the task record information in the MS Teams Import tab
* Specify the refresh duration for user presence in Service Operations
Workspace
* AI Search in Service Operations Workspace for ITSM
* Configure notifications in Service Operations Workspace
* Enable Computer Telephony Integration providers to interact with
Service Operations Workspace
* Enable translation for a knowledge article in Service Operations
Workspace
* Using Service Operations Workspace for ITSM
* Add a quick link on the ITSM landing page
* Configure a filtered list in Service Operations Workspace
* Change Management in Service Operations Workspace
* Create a change request in Service Operations Workspace
* Work on a change request in Service Operations Workspace
* Create a change task in Service Operations Workspace
* Work on a change task in Service Operations Workspace
* Display or hide the risk value of a change request
* Incident Management in Service Operations Workspace
* Remedial actions using Playbook
* Create an incident in Service Operations Workspace
* Work on an incident in Service Operations Workspace
* Interaction Management in Service Operations Workspace
* Create an interaction in Service Operations Workspace
* Work on an interaction in Service Operations Workspace
* Knowledge Management in Service Operations Workspace
* Work on a knowledge article in Service Operations Workspace
* On-Call Scheduling in Service Operations Workspace
* Problem Management in Service Operations Workspace
* Create a problem in Service Operations Workspace
* Work on a problem in Service Operations Workspace
* Create a problem task in Service Operations Workspace
* Work on a problem task in Service Operations Workspace
* Recommendation Framework in Service Operations Workspace
* Request Management in Service Operations Workspace
* Create a catalog request in Service Operations Workspace
* ServiceNow integrations with Microsoft Teams in Service Operations
Workspace
* Collaborate on a task record using Microsoft Teams in Service
Operations Workspace
* Service Level Management in Service Operations Workspace
* Walk-up Experience management in Service Operations Workspace
* Work on Walk-up interaction in Service Operations Workspace
* Create an appointment through incident
* Workforce Optimization for ITSM in the Service Operations Workspace
* Access your profile in Service Operations Workspace
* Service Operations Workspace - Scheduling
* Manage your schedule using the Service Operations Workspace
* Approve or reject a shift-swap in Service Operations Workspace
* Request time off using ITSM Virtual Agent
* Clock-in and clock-out your work shift in Service Operations
Workspace
* Sign up for your preferred shifts
* Service Operations Workspace - Learning
* Learning path and course item discovery in Service Operations
Workspace
* Enroll in Learning to take a learning course or complete a
learning path
* Complete learning tasks using the Service Operations Workspace
* Review skills to add to your skill set
* Take a survey in Service Operations Workspace
* Service Operations Workspace for ITSM reference
* Components installed with Service Operations Workspace ITSM
Applications
* Components installed with Agent Client Collector for Investigation
* Components installed with Microsoft Endpoint Configuration Manager for
Investigation
* Components installed with Metrics and CI Actions Framework
* Components installed with Remedial Actions Framework
* Recommendation rules for an incident in Service Operations Workspace
* Features of Investigation tab
* Historical data of CI metrics
* Create a script in Microsoft Endpoint Configuration Manager
* Extend hardware inventory
* Verify a CMPivot entity
* Service Portfolio Management
* Exploring Service Portfolio Management
* Service Portfolio Management overview
* Service Portfolio Management capabilities
* Service Portfolio Management services
* Service Portfolio Management portfolios
* Configuring Service Portfolio Management
* Activate Service Portfolio Management
* Service Portfolio Management activation administration
* Service Portfolio Management users and roles
* Set up Service Portfolio Management
* Activate Service Portfolio Management Sample Content Pack
* View Service Portfolio Management sample IT services portfolio
content
* Using Service Portfolio Management
* Create portfolios
* Service Portfolio Management taxonomy
* Create taxonomy layer definitions
* Create taxonomy nodes
* Create a service
* Apply scope to a service
* Service offerings
* Create a service offering
* Add a commitment to a service offering
* Subscribe users to a service offering
* Create catalog items for service offering subscribers
* Reporting for services and service offerings
* Service Portfolio Management service offering price
* Set service offering price models and units
* Log outages
* View availability results
* Convert services in bulk
* Service Level Agreement (SLA) results
* Service Portfolio Management reference
* Installed with Service Portfolio Management
* Service Portfolio Management and CSDM reference
* Domain separation and Service Portfolio Management
* Service Owner Workspace
* Exploring Service Owner Workspace
* Service Owner Workspace performance metrics
* Setting up Service Owner Workspace
* Activate Service Owner Workspace
* Installed with Service Owner Workspace
* Quick start tests for Service Portfolio Management Premium
* Service Owner Workspace Migration Dashboard
* Service Owner Workspace integrations
* Configure Service Owner Workspace metric definitions
* Configure Service Owner Workspace portfolio metrics
* Generate a service offering availability
* Change scope to Service Portfolio Management Premium
* Create indicators in Service Portfolio Management Premium
* Using Service Owner Workspace
* Access Service Owner Workspace
* Service offering to catalog item relationships
* Service Portfolio Management Premium notifications
* Service Owner Workspace Service Offering survey
* Financial Management for Service Owner Workspace
* Configure the estimated spend offering cost source
* Service Level Management
* Service Level Management concepts
* Define a service contract
* Service Level Management plugins
* Activate Service Level Management
* Installed with Service Level Management
* Activate SLA Breakdown definitions
* Installed with SLA breakdown definitions
* Activate SLA timeline
* Script includes installed with SLA timeline
* Activate Service Level Management - SLA Timer Config API
* Installed with Service Level Management - SLA Timer Config API
* Script Includes installed with SLA Timer Config API
* Configure Service Level Agreement (SLA)
* Service Level Agreement (SLA) definition
* Create an SLA definition
* Flows for SLA
* Workflows for SLA
* SLA duration types
* Schedules within SLA
* SLA duration and schedules
* Time zones in SLAs
* SLA conditions
* SLA transitions
* SLA condition rules
* SLAConditionBase script
* SLAConditionSimple script
* Extend SLA condition rules
* Create a custom SLA condition rule
* Invoke an SLA condition rule globally
* Invoke SLA condition rules on a specific SLA definition
* Use SLA retroactive start and pause
* Configure Service Level Agreement (SLA) properties
* Service Level Agreement (SLA) process example
* Add custom business rules to Service Level Agreement (SLA)
* Add custom business rules to Service Level Agreement (SLA)
considerations
* Service Level Agreement (SLA) breakdown definitions
* Create SLA breakdown definitions
* Service Level Agreement (SLA) processing
* Actual and business elapsed times
* SLA calculation
* Run the 2011 SLA engine asynchronously
* Recalculate SLA times automatically
* Use exact times in SLA calculations
* Scheduled jobs for SLA
* Repair Service Level Agreement (SLA)
* Configure SLA repair
* Repair SLA from a form
* Repair SLAs from a list
* SLA Repair workflow
* Monitoring Service Level Agreement (SLA)
* SLA timeline
* Verify SLA definition using SLA timeline
* View SLA timeline
* Understand why an SLA did not trigger as expected
* Use SLA timeline to determine business schedule
* Use SLA timeline to understand SLA stage change
* Use SLA Timeline to validate a new SLA definition
* SLA timer
* SLA timer configurations
* SLA notifications
* Legacy Service Level Agreement (SLA) engines
* Legacy SLA fields
* Migrate to service level management
* Move from the 2010 Engine to the 2011 Engine
* Organize the migration process
* Convert an SLA to an SLA Definition
* Task SLA table
* Reactivate escalation engine
* Service level management overview dashboard
* Platform Analytics Solutions for Service Level Management
* Service level management PA dashboard
* Domain separation and Service Level Management
* Quick start tests for Service Level Management
* Site Reliability Operations
* SR Ops setup guide
* Install the Site Reliability Operations application
* User roles and responsibilities in SR Ops
* Optional: Set up SMS and voice notifications
* Configure the change request type for SR Ops
* Quick-start set up for SR Ops
* Import and commit the quick-start update set
* Activate the quick-start team catalog item
* Configure quick-start system properties
* Configure notifications and approval for team creation
* Set up the first SR Ops team
* Upgrade from Paris
* Run script to load service map on the Service form
* Run script to load the Operator Workspace module on the SR Ops
workspace
* Run fix scripts manually when you upgrade to Quebec from Paris 12.0
* SR Ops user guide
* SR Ops Workspace home page
* SR Ops system properties
* SR Ops notifications
* Working with teams, schedules, and escalations
* Set up an SR Ops team
* Set up on-call schedule and escalation policies for your team
* Manage your team details
* Manage your team members
* Manage services for your team
* Create an on-call schedule for your team
* View on-call schedule of a team
* View your on-call schedules
* Deactivate a team
* Working with services
* Configuring and integrating a service
* Create a web service account
* Create services and configure relationships between them
* Edit service details
* Optional: Set up an On-Call schedule
* Remove a service from the service map
* Delete a service from the service map
* Use the command line interface to create and update services or
relationships
* Edit the details of a service offering
* Delete a service offering
* Create an incident from a service
* Create a change request from a service
* Delete a service record
* Integrate service with an APM tool
* Define a custom action
* Define a custom condition to trigger actions
* Create alert rules for a service
* Create alert rules for an integration
* Filter alerts, incidents, and change requests
* Approve a change request
* View the CMDB map of an SR Ops service
* Alert notification in Microsoft Teams
* Install Microsoft Teams Spoke for ServiceNow Integration Hub
* Create a Webhook URL for a channel in Microsoft Teams
* Create an alert rule configuration for Microsoft Teams
* View notifications for an event in a service
* Configuration Variables
* Alert notification in Slack
* Install Slack Spoke for ServiceNow Integration Hub
* Create a Webhook URL for a channel in Slack
* Create an alert rule configuration for Slack
* View Slack notifications for an event in a service
* Configuration variables for Slack
* Working with integrations
* Create a webhook endpoint in SR Ops
* Specific integrations in SR Ops
* Microsoft Azure integration with SR Ops
* Configure webhook in Azure
* Sample payload from Azure
* Amazon Web Services (AWS) Events Transform integration with SR Ops
* Configure webhook in AWS
* Sample payload from AWS
* Dynatrace integration with SR Ops
* Configure alert rules and notification on Dynatrace
* Sample payload from Dynatrace
* New Relic integration with SR Ops
* Create a notification channel
* Create an alert policy
* Create alert conditions
* Sample payload from New Relic
* Datadog integration with SR Ops
* Configure webhook in Datadog
* Sample payload from Datadog
* Google Monitor integration with SR Ops
* Configure webhook in Google Cloud Platform
* Sample payload from Google Monitor
* Grafana integration with SR Ops
* Configure webhook in Grafana
* Sample payload from Grafana
* Domain separation and Site Reliability Operations
* Site Reliability Metrics
* Install Site Reliability Metrics
* Site Reliability Metrics basic terminologies
* User roles and responsibilities in SRM
* SRM system properties
* Working with Site Reliability Metrics
* Source alerts from an APM tool
* Create a reliability indicator
* Edit a reliability indicator
* Delete reliability indicator
* Create action definitions
* Create an error budget policy
* SRM notifications
* Site Reliability Metrics change approval policies
* ITSM Success Dashboard indicators
* Exploring ITSM Success Dashboard indicators
* ITSM Success Dashboard indicators components
* Configuring ITSM Success Dashboard indicators
* Install ITSM Success Dashboard indicators
* Configure the knowledge base for ITSM Success Dashboard indicators
* Configure Virtual Agent topics for ITSM Success Dashboard indicators
* Set fulfillment automation level of catalog item for the Success
Dashboard indicators
* Configure Success Dashboard indicators KPIs
* Add contributing indicators
* Update more information cards
* Run Update formula script for ITSM Success Dashboard indicators
* Activate Performance Analytics jobs for ITSM Success Dashboard
indicators
* Admin console for Success Dashboard
* Set the refresh interval for Success Dashboard indicators
* Set the catalog item fulfillment to fully automated in Success
Dashboard indicators
* Create a cost savings configuration for Success Dashboard
* Update the default currency code for Success Dashboard indicators
* Customize the contributing indicators in Success Dashboard indicators
* Configure the contextual help content for Success Dashboard
* Measuring performance of ITSM implementation using ITSM Success Dashboard
indicators
* Monitoring the KPIs of your ITSM implementation
* Share the Success Dashboard indicators
* Benchmarks for Success Dashboard indicators
* Estimated Cost Savings for Success Dashboard indicators
* Manage and configure the persona groups
* Manage and configure time savings for KPIs
* Set property to view estimated cost savings
* ITSM Success Dashboard indicators reference
* Success Dashboard indicators user roles and responsibilities
* ITSM Success Dashboard indicators KPI definitions and formulas
* Task Outage
* Activate Task-Outage Relationship
* Components installed with Task-Outage Relationship
* Add the Outage UI action to another task form
* Associate a task with an outage
* Create an outage from a task
* Domain separation and task outage
* Collaboration services
* Install Collaboration services
* Components installed with Collaboration services
* Setting up Slack for communication
* Configure Slack as a communication channel for a communication task
* Import messages from an incident
* Process flow for Slack communication
* Add a collaborative communication task
* Create a Slack channel for collaborative communication task
* Slack integration - Incident Management
* Create slack channel for an incident
* View or join slack channel from an incident
* Add form section to view slack channels
* Set up slack for a user or group
* Associate existing slack channel with a group
* Open slack from an incident
* Slack slash commands
* Vendor Management Workspace
* Explore Vendor Management Workspace
* Vendor KPI Groups in Vendor Management Workspace
* Understanding Vendor KPI Groups setup and use in Vendor Management
Workspace
* Example for Vendor Management Workspace setup
* Vendor Success Indicators in Vendor Management Workspace
* Service Credits in Vendor Management Workspace
* Set up the Vendor Management Workspace application
* Activate Vendor Management Workspace
* Installed with Vendor Management Workspace
* Installed with Vendor Success Indicators in Vendor Management
Workspace
* Vendor KPI Groups in Vendor Management Workspace reference
* Customize a Vendor Management Workspace page using UI Builder
* Integrating Vendor Management Workspace with other ServiceNow
applications
* Create a vendor in Vendor Management Workspace
* Generate the Vendor Satisfaction Assessment in Vendor Management
Workspace
* Create KPI groups to track metrics for your vendors
* Create an improvement in Vendor Management Workspace
* Create a service credit in Vendor Management Workspace
* Create a vendor ticket in Vendor Management Workspace
* Setting up Vendor Success Indicators in Vendor Management Workspace
* Set up table attributes in Vendor Management Workspace
* Set up indicator attributes in Vendor Management Workspace
* Domain separation and Vendor Management Workspace
* Configure domain separation for Vendor Management Workspace
* Quick start tests for Vendor Management Workspace in configurable
workspace
* Manage your vendors using Vendor Management Workspace
* Vendor Management Workspace landing page
* Analyze Vendor KPI Groups
* Compare your vendor characteristics with high-performing vendors in
Vendor Management Workspace
* Compare vendor performance within a vendor KPI group
* Add targets for vendor score KPIs
* ITSM Vendor Management Mobile for Vendor Management Workspace
* ITSM Vendor Management Mobile dashboard
* Access Vendor Management Mobile on your ServiceNow agent app
* Get notified about the vendors you manage using the Vendor Management
Mobile application
* Access information related to your vendors using the Vendor
Management Mobile application
* Legacy - Vendor Manager Workspace
* Legacy - Explore Vendor Manager Workspace
* Legacy - Vendor Score Metric Model
* Legacy - Analyzing indicator scores in Vendor Manager Workspace
* Legacy - Sample Vendor Manager Workspace setup and use
* Legacy - Vendor Success Indicators
* Legacy - Vendor Manager Workspace user interface
* Legacy - Service Credits
* Legacy - Set up Vendor Manager Workspace application
* Legacy - Activate Vendor Manager Workspace
* Legacy - Installed with Vendor Manager Workspace
* Legacy - Create a vendor in Vendor Manager Workspace
* Legacy - Generate the Vendor Satisfaction Assessment
* Legacy - Create a service credit
* Legacy - Set up a vendor score metric model
* Legacy - Calculating the vendor score
* Legacy - Setting up Vendor Success Indicators in configurable workspace
* Legacy - Use Vendor Manager Workspace
* Legacy - Domain separation and in Vendor Manager Workspace
* Legacy - Configure domain separation for Vendor Manager Workspace
* Legacy - Quick start tests for Vendor Manager Workspace
* Vendor Performance - Legacy
* Configuring Vendor Performance
* Add a vendor type
* Create a vendor record
* Assign vendor managers and other applicable roles
* Create a vendor contact
* Create vendor activity
* Vendor assessments
* Activate Vendor Performance
* Use the Vendor Performance Overview
* Vendor scorecards
* View a vendor scorecard
* Scorecard ratings
* Averages by vendor type
* Averages by categories
* Category metrics
* Head-to-head vendor comparison
* Vendor scorecard history
* Vendor decision matrixes
* Using vendor bubble charts
* Vendor ticketing
* Activate Vendor Ticketing
* Using Vendor Ticketing
* Configure SLAs for vendor ticketing
* Add vendor information to an incident
* View an incident from a vendor record
* Vendor credit
* Create a vendor credit manually
* Create a vendor credit from specific records
* Domain separation and Vendor Performance
* ITSM Predictive Intelligence Workbench
* ITSM Predictive Intelligence Workbench administration
* Activate ITSM Predictive Intelligence Workbench
* Components installed with ITSM Predictive Intelligence Workbench
* Domain separation and Predictive Intelligence Workbench
* Configure ITSM Predictive Intelligence Workbench settings
* ITSM Predictive Intelligence Workbench notifications
* Create an ITSM Predictive Intelligence Workbench user group
* Predictive Intelligence Workbench Migration Utility
* Predictive Intelligence Workbench pretrained use cases
* Predictive Intelligence Workbench integration and customization
* ITSM Predictive Intelligence Workbench implementation
* Predict Assignment Group for incoming incidents
* Predict Category for incoming incidents
* Predict Change risk
* Predict Configuration Item for incoming incidents
* Predict Service for incoming incidents
* Similar Business Applications
* Similar Demands
* Similar Ideas
* Similar Projects
* Suggest relevant Incidents for an Incident
* Suggest relevant Incidents for a Major Incident
* Suggest relevant Major Incident for an Incident
* Suggest relevant KB article for an Incident
* Suggest relevant Open incidents for an Incident
* Suggest relevant Resolved Incidents for an Incident
* Suggest relevant Open Change requests for an Incident
* Suggest relevant Open Problems for an Incident
* Suggest skill assignment by comparing completed work with skills
* Manage ITSM Predictive Intelligence Workbench use cases
* ITSM Predictive Intelligence Workbench dashboard
* Performance Analytics ITSM Dashboards
* IT Executive dashboard
* IT Manager dashboard
* IT Agent dashboard
* ITSM Mobile Agent
* Migration from ITSM Mobile to ITSM Mobile Agent
* Migration to ITSM Mobile Agent 5.0.3
* Get started with ITSM Mobile Agent
* Install ITSM Mobile Agent
* My work
* Create an incident from app landing page
* My incidents
* Filter records
* Collaboration with incidents
* Initiate a chat with the caller from an incident
* Initiate a chat with the assignment group from an incident
* Initiate a conference call with the caller from an incident
* Add participants to a conference call from an incident
* Join an active conference call from an incident
* View active collaborations
* View active and inactive participants in the conference call
* End a conference call
* Collaboration with incident tasks
* Initiate a conference call from an incident task
* Add participants to a conference call from an incident task
* Join an active conference call from an incident task
* View active and inactive participants in the conference call
* End a conference call
* Incidents at risk
* Filter records
* Process an incident at risk
* Breached Incidents
* Filter records
* Process a breached incident
* Change tasks
* Filter records
* View catalog tasks
* Filter records
* On-Call Scheduling
* My Team
* My team dashboard
* Overdue changes
* Unassigned incidents
* Mobile My team On-Call Scheduling
* Performance metrics
* Major incidents
* Active major incidents
* Major incident candidates
* Review and work on a major incident candidate
* Major incident dashboard
* Collaboration with major incidents
* Initiate a chat with the caller from a major incident
* Initiate a chat with the assignment group from a major incident
* View active collaborations
* Add participants to a conference call from a major incident
* Join an active conference call from a major incident
* End a conference call from major incident
* Domain Separation for ITSM Mobile Agent
* AI Search in ITSM Mobile Agent
* Get started with AI search in new or zBoot instances
* Get started with AI search in upgraded instances
* Switch back to Zing search in ITSM Mobile Agent
* Enable Push notification categories for ITSM Mobile Agent
* Configurable actionable notifications for ITSM Mobile Agent
* Collaboration Services for ITSM Mobile Agent
* Add deep linking support to ITSM Mobile Agent
* Settings
StartseiteUtah IT Service Management IT Service Management Task Outage
TASK OUTAGE
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Utah
TASK OUTAGE
CI unavailability, or outage, is the actual down time of a CI. Whenever there is
an outage for any of the CI items, the outage information is stored in the
Outage [cmdb_ci_outage] table. The Task-Outage table [task_outage] maintains the
mapping between the Task [task] table and the Outage [cmdb_ci_outage] table.
* Activate Task-Outage Relationship
Activate the Task-Outage Relationship plugin (com.snc.task_outage) to track
outage duration.
* Add the Outage UI action to another task form
By default, the Create Outage UI action is available on the incident and
problem forms, and can be added to other task forms. For new instances from
Jakarta only, this feature is also available on the change request form.
* Associate a task with an outage
You can associate multiple tasks with a defined outage.
* Create an outage from a task
Create an outage from a task record to understand the down time of a
configuration item.
* Domain separation and task outage
Domain separation is supported in task outage. Domain separation enables you
to separate data, processes, and administrative tasks into logical groupings
called domains. You can then control several aspects of this separation,
including which users can see and access data.
Letzte Aktualisierung: 2. februar 2023
Tags: IT Service Management , Utah
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