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Gartner Named Balto a Cool Vendor!
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Product


OVERVIEW

PRODUCT OVERVIEW

Get an overview of Real-Time.

INTEGRATIONS

Integrate with the phone systems you trust.


PRODUCTS

REAL-TIME GUIDANCE

Guide agents and measure what works.

REAL-TIME QA

Score 100% of calls in real-time.

REAL-TIME COACHING

Alert managers and coach instantly.


Why Real-Time
Solutions


OVERVIEW

SOLUTIONS OVERVIEW

Scale excellent conversations to your entire organization.


BY USE CASE

SALES

Empower agents to convert, save, and retain.

CUSTOMER EXPERIENCE

Communicate with customers in ways they love.

COMPLIANCE

Adhere to guidelines on every single call.

QUALITY ASSURANCE

Get record-breaking quality scores and real-time visibility.


BY INDUSTRY

INSURANCE

Win more quotes and expedite service calls.

HOME IMPROVEMENT

Set more appointments and crush objections.

DIRECT TO CONSUMER

Wow your customers and convert every call.

COLLECTIONS

Break collection records and always stay compliant.

BPO

Differentiate with unique insights and call quality.


Resource HubCustomers
Get a Demo



REAL-TIME COACHING


COACH THE RIGHT CALLS, IN REAL-TIME

Balto listens to calls and automatically alerts managers for coaching
opportunities. Drive immediate agent improvement by coaching the right calls in
real-time.




HERE'S HOW BALTO WORKS

Balto’s Real-Time Guidance Platform has two components:
The Agent App and Cloud
App.


AGENTS USE THE AGENT APP

Balto's Agent App rides along with agents on the side of their screens. It picks
up the audio from conversations and guides agents in real-time.





MANAGERS USE THE CLOUD APP

Balto's Cloud App is where managers coach, QA and dig into data.




TRIGGERS & ALERTS

Never miss key moments on calls.

Triggers monitor your agents' conversations for positive, negative or
informative events. Set triggers for phrases, keywords or soft skills by
selecting from a customizable catalog.

When triggers are set off, managers instantly receive an alert to see which
calls need coaching.




LIVE LISTEN

Join the right calls within seconds.

Live Listen allows you to join calls that triggered an alert with a single
click.

When joining calls, managers get a real-time transcript of the conversations to
understand what led to the alert.


AGENT CHAT

Immediately impact the outcome of critical calls before it's too late.

Agent Chat lets managers guide alerted calls in real-time while listening to the
conversation — all within the same platform.

Send backup for calls at risk, proactively guide critical moments of a
conversation or congratulate agents for a job well done.




ACTIVITY LOG

Understand manager coaching habits.
‍
The Activity Log counts alerts triggered by agents and measures how often
managers took action.

When managers miss alerts, they can see the unique ID of the alerted call to get
a recording from their phone system.


REPORTS

Identify high performers and top offenders.

Reports automatically rank agents by performance and visualize alerts triggered
over time.

See how individuals or groups of agents are performing so you can tailor
coaching programs for better call quality.




SEE HOW BALTO GROWS REVENUE

Transform sales, customer experience, and compliance in just 45 days.

Get a Demo





EXPLORE THE REAL-TIME GUIDANCE PLATFORM

Optimize your contact center scripts with software that uses the power of
artificial intelligence

REAL-TIME GUIDANCE | YOU'RE HERE

GUIDE EVERY CALL



REAL-TIME COACHING

COACH CRITICAL MOMENTS



REAL-TIME QA

SCORE 100% OF CALLS




BALTO WORKS WITH 40+ SOFTPHONES

Balto safely connects to over 40 cloud-based phone systems. Get set up in 45
days or less.

Browse All Integrations



WE KEEP YOUR DATA SAFE

We treat every conversation with exceptional care. Our state-of-art security
infrastructure and protocols ensure the privacy of all customer data.

See More Security Measures


PCI, PHI, & PII SECURITY

Balto automatically flags customer information, like credit cards and phone
numbers, and does not save them to disk.


256-BIT ENCRYPTION

All client data is transferred and stored using bank grade 256-bit encryption,
the industry standard for security.


HTTPS & TLS 1.2

All browser communication is encrypted and authenticated to ensure secure
communication between systems.


SCALE EXCELLENT CONVERSATIONS WITH BALTO

Get a Demo
 * 855-GO-BALTO
 * hello@balto.ai


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All Together Now ™
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‍Terms of Service


PRODUCT

 * Overview
 * Real-Time Guidance
 * Real-Time QA
 * Real-Time Coaching
 * Security
 * Integrations


USE CASES

 * Overview
 * Sales
 * Compliance
 * Customer Experience
 * Quality Assurance


INDUSTRIES

 * Insurance
 * Home Improvement
 * Direct to Consumer
 * Collections
 * BPO


RESOURCES

 * Resource Hub
 * Blog
 * Case Studies
 * Partners
 * FAQ
 * Webinars
 * Podcast
 * System Status
 * Documentation


COMPANY

 * About Us
 * Why Real-Time
 * Customers
 * Careers
 * Press
 * Contact