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Submitted URL: https://confluence.atlassian.com/display/JIRAKB/Image+attachments+are+not+displayed+in+emails
Effective URL: https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html
Submission: On April 27 via api from SG — Scanned from DE
Effective URL: https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html
Submission: On April 27 via api from SG — Scanned from DE
Form analysis
2 forms found in the DOM<form><span class="fieldset">
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<label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label>
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Text Content
Cookie Notice This site uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. To change your preferences, click Cookie Settings. Otherwise, clicking on the the website, closing the banner, or clicking Accept all Cookies indicates you agree to our use of cookies on your device. Atlassian Cookies and Tracking Notice Close Accept all Cookies Cookie Settings * Your Privacy * Strictly Necessary Cookies * Performance and Analytics Cookies * Functional Cookies * Targeting Cookies * Atlassian Cookies and Tracking Notice Privacy Preference Centre Active Always Active Save Settings Allow All Products JIRA SOFTWARE SUPPORT * Get started * Documentation * Knowledge base * Resources * Search * Log in * * View account * View requests * Log out * ... GET STARTED KNOWLEDGE BASE PRODUCTS * JIRA SOFTWARE Project and issue tracking * JIRA SERVICE MANAGEMENT Service management and customer support * JIRA CORE Manage any business project * CONFLUENCE Document collaboration * BITBUCKET Git code management See all RESOURCES * DOCUMENTATION Usage and admin help * COMMUNITY Answers, support, and inspiration * SYSTEM STATUS Cloud services health * SUGGESTIONS AND BUGS Feature suggestions and bug reports * MARKETPLACE Product apps * BILLING AND LICENSING Frequently asked questions * Log out * Log in to account * List watched pages * Contact support * Training & Certification * Cloud Migration Center * GDPR guides * Enterprise services * Atlassian partners * Developers * User groups * Automation for Jira * Atlassian.com * PAGE * View in Confluence * Edit Page * VIEWPORT * Manage Viewport * CONFLUENCE * Dashboard * Space Directory * People Directory * Atlassian Support * Jira Software 8.22 * JIRA Knowledge Base * Image attachments are not displayed in emails IMAGE ATTACHMENTS ARE NOT DISPLAYED IN EMAILS RELATED CONTENT * Images not showing in JIRA email notifications * JIRA doesn't render Issue Type icon in Issue Navigator * Internet Explorer: "The Requested Content Could Not Be Loaded; Please Try Again Later" error on JPG/JPEG files * Broken icons after Cloud to Server migration * SSL Error From http issue type icon * Avatars Are not Correctly Shown in Activity Stream Gadget * Unable to View Image for JIRA and JIRA Agile Report Charts * How to upload Custom Priority Icons in Jira * Bulk import attachments to Jira server issues via REST API * Attachment thumbnails not displaying after Jira server migration STILL NEED HELP? The Atlassian Community is here for you. Ask the community Images attached to issues for which you’re getting notifications should be displayed for 7 days (by default) from receiving a notification. If they’re not, here are some things you can try to get this fixed. ADDING JIRA TO GOOGLE’S ALLOWLIST This applies only if you’re using Gmail. Gmail uses Google’s secure proxy server to serve the images you’re getting, just so you’re protected from any image-based security vulnerabilities. If your Jira URL is not allowlisted in Google, the images won’t be displayed. How to fix this: * See Set up an image URL proxy allowlist. This is more of a task for an administrator, so try contacting them if other solutions don’t work. CONNECTING TO VPN Image attachments use security tokens that let us check whether you should be allowed to view the images at all. If you're not connected to your company's VPN, we can't really check much, so we'll display an alternative text instead of the image. How to fix this: * Make sure you’re connected to VPN. * If you’re getting a substitute image that says you should log in to Jira, also try doing that. IMAGE TOKEN EXPIRED If you’re looking at a notification received more than 7 days ago (this time frame can be different in your Jira instance), the image’s security tokens might have already expired, so we'll display a substitute image instead, instructing you to log in to Jira. If your email client already cached the original attachment, it will be displayed. How to fix this: * You’ll need to log in to Jira to view the image directly in the issue. Last modified on Feb 2, 2021 Was this helpful? Yes No It wasn't accurate It wasn't clear It wasn't relevant Provide feedback about this article RELATED CONTENT * Images not showing in JIRA email notifications * JIRA doesn't render Issue Type icon in Issue Navigator * Internet Explorer: "The Requested Content Could Not Be Loaded; Please Try Again Later" error on JPG/JPEG files * Broken icons after Cloud to Server migration * SSL Error From http issue type icon * Avatars Are not Correctly Shown in Activity Stream Gadget * Unable to View Image for JIRA and JIRA Agile Report Charts * How to upload Custom Priority Icons in Jira * Bulk import attachments to Jira server issues via REST API * Attachment thumbnails not displaying after Jira server migration Powered by Confluence and Scroll Viewport. Atlassian * Privacy policy * Terms of use * Security * © 2022 Atlassian