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symend.com Open in urlscan Pro
45.60.75.192  Public Scan

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URL: https://symend.com/
Submission: On May 17 via manual from IN — Scanned from DE

Form analysis 3 forms found in the DOM

GET https://symend.com/

<form role="search" method="get" id="search-form" class="c-mobile-search-form" action="https://symend.com/">
  <div>
    <label for="s" class="u-visually-hidden">Search for:</label>
    <input type="search" id="s" name="s" value="" class="search-input" placeholder="Search...">
    <button type="submit" id="search-submit" class="search-submit"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" role="img" width="1em" height="1em" preserveAspectRatio="xMidYMid meet" viewBox="0 0 512 512">
        <path fill="currentColor"
          d="M500.3 443.7L380.6 324c27.22-40.41 40.65-90.9 33.46-144.7C401.8 87.79 326.8 13.32 235.2 1.723C99.01-15.51-15.51 99.01 1.724 235.2c11.6 91.64 86.08 166.7 177.6 178.9c53.8 7.189 104.3-6.236 144.7-33.46l119.7 119.7c15.62 15.62 40.95 15.62 56.57 0c15.606-15.64 15.606-41.04.006-56.64zM79.1 208c0-70.58 57.42-128 128-128s128 57.42 128 128s-57.42 128-128 128s-128-57.4-128-128z">
        </path>
      </svg></button>
  </div>
</form>

GET https://symend.com/

<form role="search" method="get" id="search-form" class="c-mobile-search-form" action="https://symend.com/">
  <div>
    <label for="s" class="u-visually-hidden">Search for:</label>
    <input type="search" id="s" name="s" value="" class="search-input" placeholder="Search...">
    <button type="submit" id="search-submit" class="search-submit"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" role="img" width="1em" height="1em" preserveAspectRatio="xMidYMid meet" viewBox="0 0 512 512">
        <path fill="currentColor"
          d="M500.3 443.7L380.6 324c27.22-40.41 40.65-90.9 33.46-144.7C401.8 87.79 326.8 13.32 235.2 1.723C99.01-15.51-15.51 99.01 1.724 235.2c11.6 91.64 86.08 166.7 177.6 178.9c53.8 7.189 104.3-6.236 144.7-33.46l119.7 119.7c15.62 15.62 40.95 15.62 56.57 0c15.606-15.64 15.606-41.04.006-56.64zM79.1 208c0-70.58 57.42-128 128-128s128 57.42 128 128s-57.42 128-128 128s-128-57.4-128-128z">
        </path>
      </svg></button>
  </div>
</form>

GET https://symend.com/

<form role="search" method="get" id="search-form" class="c-search-form" action="https://symend.com/">
  <div>
    <label for="s" class="u-visually-hidden">Search for:</label>
    <div class="c-inline-form">
      <input type="search" id="s" name="s" value="" class="search-input" placeholder="Enter search terms">
      <button type="submit" id="search-submit" class="search-submit">Search</button>
    </div>
  </div>
</form>

Text Content

 * Why Symend?
 * Solutions
    * Symend Cure
    * Professional services
    * Playbooks
    * Communications service providers
    * Financial services

 * Resources
    * Case study
    * Consumer report
    * Blog

 * Company
    * About Symend
    * Our team
    * Careers
    * Newsroom
    * Contact us

 * Search for:

   
 * Why Symend?
   
 * Solutions
   
      Why Symend?
   
    * Symend
      Platform
   
    * Products and Services
      
      * Symend
        Cure
      * Symend
        Playbooks
      * Professional
        services
   
      Industry Solutions
   
    * * Communications
        service providers
      * Financial
        services

 * Resources
    * Case study
    * Consumer report
    * Blog
      

 * Company
    * About Symend
    * Our team
    * Careers
    * Newsroom
    * Contact us

 * 


≡


TRANSFORM YOUR DIGITAL CUSTOMER EXPERIENCE

Watch our video
Why we're different
Contact sales


SYMEND STRENGTHENS CUSTOMER ENGAGEMENT STRATEGIES AND IMPROVES RESULTS

UP TO

2.5
x

INDUSTRY STANDARD
OPEN RATE

UP TO

5
x

INDUSTRY STANDARD CLICK-
THROUGH RATE

UP TO

45
%

REDUCTION IN
WASTED CALLS

*Metrics may vary by industry.


CREATE AND KEEP CUSTOMERS FOR LIFE

Turn everyday moments and difficult conversations into positive experiences
across the entire customer journey.

Government subsidy ends Account upgrade Credit application declined Local
emergency Contract renewal Interest rate increase


35% OF YOUR CUSTOMERS IGNORE YOUR EMAILS AND TEXT MESSAGES – INCLUDING THOSE
BEHIND ON THEIR PAYMENTS

With Symend Cure, build brand loyalty, improve cure rates and empower customers
to catch up on their bills.

Learn how



BENEFITS OF OPTIMIZING YOUR CUSTOMER EXPERIENCE

TURN RISK INTO OPPORTUNITY

All customer touchpoints – even tough conversations – are opportunities to build
stronger relationships and achieve better results.

ACCELERATE OUTCOMES

Send relevant and hyper-personalized messaging to your customers – at the right
time using the digital channels they prefer.

ADAPT AS CUSTOMERS CHANGE

Show your customers you understand by matching the pace of their changing needs,
preferences and behaviors.

Why we’re different
85
%

REDUCED INBOUND AGENT INTERACTIONS


220
%

INCREASED DIGITAL INTERACTIONS


25
%

CLICK-TO-OPEN RATE


CLIENT CASE STUDY

Symend’s Behavioral Engagement Platform™ doubled TELUS’s click-to-open rate,
reduced inbound agent interactions by 85% and increased digital interactions by
220% during COVID-19.

> Symend became a critical service for TELUS overnight as call volumes
> skyrocketed and customer uncertainty continued to rise. Having Symend as a
> trusted partner allowed us to continue to provide outstanding customer service
> and build stronger relationships with our customers at a time when they needed
> it most.
> 
> Kim Vey, Director, Client Operations at TELUS



Read the case study


FEATURED CONTENT



CONSUMERS ARE NAVIGATING THEIR NEW NORMAL POST-COVID

Consumer behavior is shifting. Find out how you can adapt to support your
customers.

Download our free report

EMPATHY: WHAT’S MISSING FROM YOUR CUSTOMER ENGAGEMENT STRATEGY 

By showing you care, your interactions will improve. Find out how to unlock the
power of empathy.

Read the blog post

DECISION FATIGUE: WHAT IT IS AND WHY IT’S IMPACTING CUSTOMER ENGAGEMENT

Consumers are making countless decisions every day. Learn how you can stand out.

Read the blog post


CREATE A CUSTOMER EXPERIENCE THAT EXCEEDS EXPECTATIONS

Request a demo
View case study

Subscribe




Headquarters
Suite 1700, 411 1 Street SE
Calgary, AB T2G 4Y5
CANADA



Why Symend?



Solutions

 * Symend Platform
 * Symend Cure
 * Symend Playbooks
 * Professional services
 * Communications service providers
 * Financial services

Resources

 * Case study
 * Consumer report
 * Blog

Company

 * About Symend
 * Our team
 * Careers
 * Newsroom
 * Contact us

Agreements

© Symend | The Science of Engagement 2022
 * Why Symend?
 * Solutions
   * Symend Cure
   * Professional services
   * Playbooks
   * Communications service providers
   * Financial services
 * Resources
   * Case study
   * Consumer report
   * Blog
 * Company
   * About Symend
   * Our team
   * Careers
   * Newsroom
   * Contact us
   >
 * Search for:

Search for:
Search

DOWNLOAD SYMEND’S GUIDE ON HOW YOUR ORGANIZATION CAN IMPROVE COLLECTIONS THROUGH
THE POWER OF POSITIVE EXPERIENCE.