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AT&T, T-MOBILE AND VERIZON USERS HIT BY MASSIVE CELLULAR OUTAGE IN US

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Published Feb. 22, 2024
Updated Feb. 22, 2024, 8:35 a.m. ET
AT&T, T-Mobile and Verizon users hit by cellular outage in US

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A major cellphone outage affected users across the US early Thursday — even
stopping some police departments from being able to receive 911 calls.

AT&T seemed to have experienced the largest number of issues, with nearly 32,000
reports at around 4:30 a.m., according to data from DownDetector, which tracks
outages by collating status reports from sources including user-submitted errors
on its platform.

More than 800 service outages were also reported on T-Mobile and Verizon,
although a spokesperson for the latter put it down to users reporting problems
trying to call people with other services.

4
A major cellphone outage affected users across the US early Thursday — even
stopping some police departments from being able to receive 911 calls.
Christopher Sadowski
4
The number of outages from AT&T peaked at 31,931 at around 4:30 a.m. ET,
according to Downdetector.com. Downdetector.com

Others reported issues on smaller carriers including Boost Mobile, Consumer
Cellular and Straight Talk Wireless.

The problems extended from New York, Boston, and Atlanta on the East Coast to
Houston, Dallas, Los Angeles, Seattle, and San Francisco — and even to Montreal
in Canada.


WHAT WE KNOW ABOUT THE CELLULAR OUTAGE AFFECTING TENS OF THOUSANDS ACROSS THE
COUNTRY

 * A major cellphone outage affected users across the US early Thursday — even
   preventing some police departments from receiving 911 calls.
 * AT&T seemed to have experienced the largest number of issues, with nearly
   32,000 reports at around 4:30 a.m.
 * Over 800 service outages were also reported on T-Mobile and Verizon, although
   a spokesperson for the latter cited users reporting problems trying to call
   people with other services. Others reported issues on smaller carriers
   including Boost Mobile, Consumer Cellular and Straight Talk Wireless.
 * Here’s how to fix your iPhone if it’s stuck in SOS mode amid major cellular
   network outages

Several police stations throughout the country even warned that people might be
unable to call to report emergencies.

However, many AT&T users say they are stuck in “SOS Mode” in which they can only
reach emergency services.


EXPLORE MORE


OBAMA-PRODUCED ‘LEAVE THE WORLD BEHIND’ TRENDS AMID HUGE CELLULAR OUTAGE: THEY
‘TRIED TO WARN US’


SOLAR FLARES? RUSSIAN NUKES? THEORIES SWIRL FOR WHAT CAUSED NATIONWIDE CELL
OUTAGE


THE REAL REASON WHY GEN Z LEAVES PHONES ON ‘DO NOT DISTURB’: ‘DISRESPECTFUL AF’

A spokeswoman for AT&T said the company is working “urgently to restore
service.”

“We encourage the use of Wi-Fi calling until service is restored,” she said.

By 11:30 a.m., the company announced that three-quarters of its network had been
restored.

On Verizon and T-Mobile, spokespersons told The Post their networks are
operating normally.

4
A spokesperson for Verizon told The Post the issues seem to arise when customers
try to call or text those using another telecommunications company.
Downdetector.com
4
Cellular outage for T-Mobile users peaked at between 3 a.m. and 6 a.m.
Downdetector.com

They suggested that the issues only arise when customers try to call or text
those using AT&T, with a spokesperson from T-Mobile claiming: “Down Detector is
likely reflecting challenges our customers were having attempting to connect to
users on other networks.”


WHAT WE KNOW ABOUT THE CELLULAR OUTAGE AFFECTING TENS OF THOUSANDS ACROSS THE
COUNTRY

 * A major cellphone outage affected users across the US early Thursday — even
   preventing some police departments from receiving 911 calls.
 * AT&T seemed to have experienced the largest number of issues, with nearly
   32,000 reports at around 4:30 a.m.
 * Over 800 service outages were also reported on T-Mobile and Verizon, although
   a spokesperson for the latter cited users reporting problems trying to call
   people with other services. Others reported issues on smaller carriers
   including Boost Mobile, Consumer Cellular and Straight Talk Wireless.
 * Here’s how to fix your iPhone if it’s stuck in SOS mode amid major cellular
   network outages

The spokesperson from Verizon added that its customers “experienced issues this
morning when calling or texting with customers served by another carrier. 


SEE ALSO


HERE’S HOW TO FIX YOUR IPHONE IF IT’S STUCK IN SOS MODE AMID MAJOR CELLULAR
NETWORK OUTAGES

“We are continuing to monitor the situation,” the Verizon spokesperson said in a
statement.

Yet many online have expressed their frustrations with the cellphone companies
amid the ongoing outages.

“AT&T is literally one of the most expensive phone companies, and y’all have the
audacity to have a service outage for hours with zero updates being given to
your customers?” one customer wrote on X.

“Y’all got one hour to wrap this s–t up! Fix it and fix it now.”

Another called it “crazy.”

“It’s a whole outage going [on] in the US and a lot of people can’t text or call
anybody, only number you can call is 911 … this is unusual and scary,” he wrote.

1104
What do you think? Post a comment.

Some feared the widespread outages could be a cyberattack, with one
techie saying he “can’t imagine this is incompetence or a single node failure.”

The cause of the outages, however, remains unclear.

The Post has reached out to AT&T and T-Mobile for comment.

With Post wires




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Filed under
 * at&t
 * cell phones
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 * 2/22/24

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A major cellphone outage affected users across the US early Thursday -- even
stopping some police departments from being able to receive 911 calls.
Christopher Sadowski
The number of outages from AT&T peaked at 31,931 at around 4:30 a.m. ET,
according to Downdetector.com. Downdetector.com
A spokesperson for Verizon told The Post the issues seem to arise when customers
try to call or text those using another telecommunications company.
Downdetector.com
Cellular outage for T-Mobile users peaked at between 3 a.m. and 6 a.m.
Downdetector.com
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MASSIVE CELLPHONE OUTAGE AFFECTING THREE MAJOR US CARRIERS WREAKS HAVOC ACROSS
THE COUNTRY — EVEN PREVENTING 911 CALLS

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