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Effective URL: https://www.mweb.co.za/
Submission: On August 25 via manual from IN
Effective URL: https://www.mweb.co.za/
Submission: On August 25 via manual from IN
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Connect your Home
with Mweb
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Fibre & LTE Deals!
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WHAT OUR CUSTOMERS HAVE TO SAY:
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Dear Geneva
I would just like to compliment you on your excellent service and assistance
when doing the application process with me to install my Fibre through Mweb, on
Monday, 15 June.
Your patience and professional manner in which you dealt with me is highly
commended. You are an asset to your company and they are extremely lucky to have
people like you.
Furthermore as so impressed with your company’s turnaround time, as the
technicians from Openserve arrived today to do the installation.
Once again I thank you for your sterling service, good advice and for going the
extra mile for me.Read More
MIRIAM - PRETORIA
Hi Eugene
I'd just like to compliment you on your wonderful service.
Ive been given the runaround from other ISP's for a Fibre installation and you
managed to assist me.
Thank you for being consistent with your phone calls and emails and for sorting
out every query I had in a timeous manner.
Mweb is lucky to have you as an employee.Read More
TASNEEM - CAPE TOWN
Dear Micaela
I want to thank you for the amazing work you did to assist me with my Mweb
Mitchells Fibre account.
Your true workmanship and dedication and great client service shows just how
disciplined you are and how much you care about your clients.
Your work led to me not having to stress about my next online experience with
Mweb. I want you to know you are really valuable to your team. they should be so
lucky to have you!Read More
LAMEES - CAPE TOWN
Good Afternoon
I am dropping you this email just to inform you that I have been dealing with
Scott Ross with the moving of my Fibre away from Telkom to Mweb.
I asked him for his superior’s email address as I would like to express my
gratitude for the professional manner in which Scott handled this move, which
was smooth and seamless from his side (not so much xxx who did not do their part
despite my requesting cancellation of their services in July already!)
Scott went the extra mile – following up with me continuously.
I am all set up and fully operational and it was such a pleasure dealing with
Scott who was polite, patient and very au fait with what Mweb has to offer. He
answered all my questions with confidence and allayed any concerns I had.
I hope his dedication to his career is rewarded – he certainly deserves it!Read
More
LINDA - WESTERN CAPE
Salaam Sedickah
I worked in the customer service industry for many years and just want to
personally thank you for your outstanding service!
I was contacted by XXX this morning and have arranged a booking with them for
installation, if you have a performance survey that gets sent out I’d like to
fill one out to give feedback on the flawless service and assistance you’ve
given.
Have an awesome day!!!Read More
IMRAN - WESTERN CAPE
Thanks Akona, thoroughly appreciate your professionalism and customer focused
approach to my query.
You went above and beyond to meet my customer needs. I felt valued as a customer
of MWEB and you have been an amazing representation of the business. Moving home
can be a very daunting and stressful process and today the manner in which you
dealt with my query has made the experience that much easier.
Thank you again for listening not just to responding like previous agents did
but rather to understand my situation.
Cheers to people/customer centric call centre advisors who will do anything
within their means to make interactions pleasant effortless and efficient.Read
More
KEAGAN - WESTERN CAPE
Good morning
I must inform you that Mr Bramwell Barnes is one of your top agents, apart from
being able to listen, understand and take action, he has managed to keep me from
completely going on a rampage via social media against your company.
1) Mr B Barnes has not only helped me deal with non compliance but also helped
me resolve an issue with your 3rd party installer XXXXXXXXX who never kept to
their commitments.
2) Mr B Barnes kept to his word of making contact as and when he said he would.
3) Mr B Barnes also ran around asking the questions that we customers can ask
the people that interface with your team or even extended team.
4) Mr B Barnes has gone over and above what he needed to as a Team Manager
"Mr Bramwell Barnes thank you for your help, your effort, your understanding and
mostly thank you for being the manager you are, and if ever the world gets you
down think of this, you Mr are a winner, you have helped me and ensured that you
gave me your best i would even say your all, THANK YOU!"Read More
SETH - WESTERN CAPE
Good day Sameega
Thank you for your courtesy.
Your prompt attention is truly appreciated and indicates to me that you really
value your clients.
I look forward to working with you again in the future and would recommend you
as a contact to colleagues, friends, family and clients.
Will set up as soon as I get home.
Many ThanksRead More
ANNALENE - WESTERN CAPE
Good Afternoon Akona
Trust you are well.
I would like to extend a word of thanks and appreciation for your service that
you have rendered to us.
I have never come across a person who has gone out of their way to accommodate
us as much as what you have.
Much appreciation.Read More
KAY-LEIGH - KWAZULU-NATAL
Hi Eugene
I just want to thank you for your excellent service and response.
Thanks for setting up the new router for me. Really appreciate your quick
response and going the extra mile.
I must lastly also comment you on your knowledge of the product and problem
solving skills.
Thanks for making me a happy MWEB customer.Read More
PRESTON - PORT ELIZABETH
Good Day
I'm so pleased by the fast and transparent service I received from Shameega
yesterday and upon installation she's been checking up if everything went
smoothly.
Continue this level of service and have a great and safe festive.. seasonal
greetings.
RegardsRead More
AMY - CAPE TOWN
Wanted to send you a quick email to compliment Phaki on the incredible service
she has provided me.
I called her rather late on Weds this week as I require Fibre to be installed at
my residence. Phaki was wonderful! Professional, efficient, patient and so
refreshingly pleasant.
It is rare to find a gem such as Phaki so I needed to let you know. Kindly
extend my sincere gratitude to her.
Vumatel are busy with their installation, the router is on its way and I look
forward to a long and happy relationship with MWEB.Read More
SILKE - RIVONIA
Dear Herschelle
I just wanted to thank you so much for your excellent service today. Your
attentiveness and efficiency is certainly matched by no other at Mweb.
If there is some sort of recommendation or survey I could fill out for you
please do send me the link!Read More
LARA - CAPE TOWN
Good Morning
I would like to express my deeply appreciation for your help in transferring my
domain from XXXX to MWEB.
After a very hard work with some hick ups and bit of a delay, It is my pleasure,
humble to thank each and every one of you have put a lot of effort behind the
scene.
Looking forward to doing business with you and will be always my pleasure.Read
More
MUSA - RANDBURG
Good day Melanie
Thank you very much for your mail.
I just want to say, thank you very much for your excellent service earlier
today.
You really did go the extra mile to help me, and in doing so probably will have
a client for life.
My job is to train the service specialists in the call centre at XXXX, and if
after training they are able to deliver the level of service that you provided
to me today, I would be the happiest man alive. Please forward this mail to your
manager and tell him/her that this client said that you need a raise.Read More
NEILL - CENTURION
Good Evening Tiyani
My internet is back on!! I was so excited I nearly burst into tears.
You have been absolutely amazing!! I truly hope that your bosses realize what an
asset you are and reward you for it.
I have received outstanding service from you and it fills my heart with
gratitude. May you always be Blessed with good health, happiness and
prosperity.Read More
JOANNE - WESTERN CAPE
Dear Geneva
Further to our conversation today, thank you so much for excellent service.
Your patience and amazing telephone manner, an absolute pleasure dealing with
you, considering I had been trying to sort this out for the last 4 days, your
detailed information and understanding, please make sure your manager receives
this, you're an absolute star, thank you againRead More
CAROL-ANN - MEYERTON
Hi Sameega
Thank you so much fibre up and running!
Thanks again for you most kind and competent assistance through this whole
process - much appreciated xxxRead More
ANNETTE - PORT ELIZABETH
I am a new MWEB customer on a XXX a month contract.
Kirwyn Martin has been dealing with my switchover. I wanted to give you some
feedback about how he has handled this.
By the time Kirwyn spoke to me I was already an irritated client to deal with,
given the frustrating experience of exiting XXXX
Kirwyn was patient, understanding, and clearly doing his best to put things
right. He called/ emailed me back when he said he would and dealt with my
concerns in a courteous manner.
He has followed through and his professionalism has impressed me.
I hope this feedback is helpful to you and I would like to thank you and Kirwyn
for the MWEB service to date.
If this is how it will continue, you will have a very satisfied clientRead More
AVRIL - CAPE TOWN
I would like to take this opportunity to commend Sameega on the exceptional
professionalism and commitment she portrayed in assisting with the fibre order
and installation thereafter with the unrealistic timelines I had given her.
Thank you for everything, you are amazingRead More
THABANG - SANDTON
Good morning Sameega,
I just want to thank you for all your assistance with my LTE order.
I truly appreciate the excellent services and all of the help. Specifically in a
time where you guys must be extremely busy.
Thanks.Read More
ROBERT - PRETORIA
Hi Sameega
I said it before and I will say it again here.
Your service ethic is truly of the highest standard and your assistance has been
absolutely huge.
Nothing is ever too much hassle for you to resolve, which is amazing to be on
the receiving end of.
I really appreciate the extra mile you have gone with regards the communications
by phone and email and the efforts to get the contract sorted internally at the
same time.
I can assure you that I will be a long term user of your company and the
products / services you sell, based on your efforts alone.Read More
ROSS - SANDTON
My compliments to you and your team. I contacted you yesterday to enquire and
then same time place an order.
Vumatel installed this morning and my router was delivered this afternoon.
Awesome service!!
Thanks guys – in these days where poor service and complaints are the order of
the day I was pleasantly surprised.
Friendly and efficient service from the whole supply chain.Read More
RIAAN - GERMISTON
Just to say a big THANK YOU to both of you for outstanding assistance in the
process to migrate from ADSL to FTTH.
The entire process from Sameega phoning me on Monday morning to final
operational activation on Wednesday afternoon was only 3 days!
I am stunned by this (hypersonic) performance by MWEB (and Open Serve) –
together you have broken all the records for the New South Africa(NSA)!!!
Well done!!!
If it was possible, this former professor would have given Sameega a better than
perfect score, that is more than 10/10 (100%). I hope and trust you guys are on
profit-sharing already?
Thanks!Read More
PHILIP - PRETORIA
Hi Keenan
Many thanks for your most helpful input.
We have already managed to discontinue our ADSL line and are keeping the
landline, on a special pensioners' deal.
We are very satisfied with MWEB and would like to express our gratitude for the
excellent customer service we receive from their representatives like you.
Keenan, you are a fine Ambassador for MWEB and they are blessed to be able to
offer technical help from folk of your calibre, who deal so efficiently with the
public.
Seniors like us really appreciated your helpful and courteous approach.
With warm regards
Your grateful MWEB customersRead More
JOE AND RUTH - CAPE TOWN
Hi Catherine
Thank you for all your assistance, you deserve an accolade, you were
brilliant.Read More
SAROJ - CAPE TOWN
I just want to say thank you to Herschelle Petersen and the MWEB team for
assisting me with a new ADSL line order.
Your service was great, fast, efficient and friendly - great customer service .
Also, I'd like to thank Megan in Technical for assisting me with the setup of my
Router, she too was very helpful :-)
Overall MWEB has great customer service.
MWEB keep up the great service and your pleasant staff :-)Read More
ZENITH - CAPE TOWN
Dear Sameega
You absolutely made my day. You were professional, helpful and extremely patient
with a seriously technically challenged individual.
I'm sure you figured out from the start that I was doing something wrong but you
were patient and took me through each and every step.
Thank you and keep doing what you do with you wonderfully helpful attitude.
Really appreciated your assistance.Read More
WASOODA - CAPE TOWN
Dear Sameega
Our wifi was activated last night and we are extremely pleased with all the
support and excellent service received from Mweb!!
I am truly super impressed and especially want to thank you for your excellent
manner in dealing with my application and the service received from you.
Many thanks once again.
Read More
DEBBIE - CAPE TOWN
Dear Binyameen,
Thank you very much for the correspondence. It is appreciated.
I would also like to place on record my sincere thanks for your time this
morning in explaining the very many questions I had.
Your patience and understanding of my situation is sincerely appreciated.
Your interest shown in a suitable possible upgrade to my current set-up is
refreshing, thank you.
I do not have any contact details for a manager or supervisor or anyone senior,
but please feel free to convey my message.Read More
MAGHMOOD - CAPE TOWN
Good morning Sameega,
I would like to thank you for the efficient support you have rendered in respect
of the new Fibre service I required from MWEB.
Your telephone manner is exemplary as is your competence and willingness to go
the extra mile to provide a service to a client.
Thank you once again, it is much appreciated.Read More
PATRICK - JOHANNESBURG
I am writing to you to express my satisfaction with stellar customer service I
received from Eugene.
Eugene has really gone the extra mile to ensure he see to it that the customer
gets what the customer wants.
I am writing the letter because it is seldom and few to find people this
passionate about customer service.
I will recommend that Eugene gets compensated in any form for this kind of
service.
To MWEB I am forever in your debt for the great work and excellent service you
provide to your customers.
I salute you!
Keep on doing this great work.
Many thanks!Read More
CARLO - CAPE TOWN
I would like to thank Emile Pedro for the fantastic service that he provided me
with the purchase of my LTE package.
I've been having a lot of trouble with various service providers in the last 3
months and Emile was patient with all my questions and frustrations.
His speedy replies and callbacks on all my emails and calls was definitely one
of the main reasons I chose to go with MWEB.
I definitely think there is a lot other call center agents that can learn from
him.
His friendliness and professionalism is highly appreciated.Read More
DEWALD - JOHANNESBURG
Hi there,
We had our Fibre installed yesterday.
I wanted to thank you all for your efforts in making this process run so
smoothly.
It’s been a pleasure dealing with Sameega who really went out of her way to
assist me.Read More
EVE - JOHANNESBURG
Thank you so much for everything Catherine you are an absolute star!
You have just kept 4 stores online!
The service has been exceptional and much appreciated.
Many Thanks & Kind Regards.Read More
JASON - PRETORIA
My husband and I would like to compliment Chris on the way he dealt with us
right from the beginning with our Fibre.
When we were ready to connect yesterday he helped to get the Technical support
for us (they were very helpful as well) and once we were up and running he
phoned again to check that all was in order.
I will have no hesitation in contacting him if I am worried about something in
the future and that is reassuring.
Chris is an asset to your company.Read More
SUE - KZN
Good day.
I would like to compliment Brett on his quick and friendly service as well as
his understanding of Account procedure.
MWEB can be very fortunate to employ such a quality person.
Keep up the good work Brett.Read More
RICHARD - JOHANNESBURG
As clients, in any competitive service industry, we are very quick to criticise
and complain about shocking service.
Modern tendencies are to express and post ones grievances on whatever social
media platform.
People will take up their precious time by expressing their negative views of
perceived bad service but hardly ever will they compliment or express their
positive views on good service.
It is not only, mainly for this reason, that I wish to bring to your attention
of the great service I received from Melanie Brown but also because she has, in
my opinion, gone beyond her normal duties in helping me select, order and set up
my new Fibre connection
When I was experiencing a weak signal strength it was her that I turned to once
again
I strongly believe she is an asset to your company and I am happy it was her who
contacted me first to offer MWEB's new Fibre products.
I have expressed my gratitude to her, but, felt it pertinent to let you know as
well
I was so impressed I tried my hardest to get your Managing Director's email!
Once again thank you!Read More
GRANT - PORT ELIZABETH
Let me take this opportunity to congratulate one of your best staff members I
ever had to assist me with the MWeb Installation at Mr Xxxx Xxxxxxxxx’s
apartment
Her name is Yolisa Mabunzi, most professional helpful friendly lady, she will
even assist Mr Xxxxxxxxx when any problem occurs, until the Router is installed
and activated.
Dear MWEB family please look after this special lady Yolisa - well educated and
most helpful, excellent service ever.Read More
CHRISSIE - JOHANNESBURG
Thanks Nigel
I have received the package yesterday.
Thanks for assisting so much I really appreciate it.
FYI - If I could of rated you out of 10 I would of given you a 20.
MWEB should be grateful for having an employee such as yourself.Read More
SHANE - CAPE TOWN
Dear Geneva
I would like to thank you for the outstanding service you gave me in arranging
an upgrade from ADSL to LTE.
Your knowledge of the product is out of the top drawer and you are efficient and
friendly.
It was a pleasure doing business with you.
I have always had excellent service from MWEB, but you came out a clear winner –
head and shoulders above the rest.
As you said to me, you give the kind of service that you would expect to be
given to you.
That is an excellent motto to live by.
Keep up the good work!
MWEB should be proud to have you on board.
My husband echoes my sentiments, and we would be grateful if you would pass this
email on to Management.Read More
LIZ - CAPE TOWN
People tend to complain about bad service but fail to thank the Staff members
for the good service.
I’ve also been in your position and a firm believer that good service must be
elevated to higher authority so that they can be aware of the good word being
done.
Phaki was knowledgeable and able to explain to a layman the product and
procedure in understandable terms.
She was friendly and professional at all times.
Most of all she stick to her promises and kept me posted during the process.Read
More
JOHAN - CAPE TOWN
Morning Remi,
Thank you so much for contacting me this morning and for brightening up my day.
I would like to congratulate you on your awesome service and the knowledge you
have in been able to do your job so well.
I wish that more South Africans could have your positive attitude and provide
the excellent service that I have received today.
You should inform your Manager / Executive that you become a mentor within MWEB
and assist others within the company to drive the customer experience that you
provide.
You are definitely an asset to your company.Read More
MIKE - JOHANNESBURG
I want to express my sincere gratitude for the, excellence, in service, since
inception, that you gave me!!
I also appreciate, the extra time, you stayed over, yesterday, to try and set us
up
You have really gone the extra mile!!
Thanks, to you AND the technician on duty, yesterday, evening, we were
successfully connected and both our daughters are thrilled!
SO, A BIG THANK YOU TO YOU AND THE TECHNICIAN!!!Read More
WARREN - CAPE TOWN
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