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BEING ADAPTABLE AND RETHINKING EVERY PROCESS IN THE NEW ERA OF AI
Rama Akkiraju, VP of AI & ML for IT, NVidia
EPISODE SUMMARY
In this episode, Rama Akkiriju and Markus Zirn discuss how generative AI is
changing business processes, and uncover dozens of use cases. They consider its
impact on democratization, organizations, and specific roles. Rama explains why
unstructured data is the new gold mine, and they discuss why governance and
guardrails are key for containing the superpowers granted by AI. Rama advises
listeners to re-evaluate their processes in this new world. In her final advice,
she suggests that adaptability is key, and flexible architectures are becoming
more important than ever.
* EPISODE KEY TAKEAWAYS
* Generative AI opens the floodgates for democratization and citizen
development: The rapid state of advancement of AI means that citizen
development is here to stay, and democratization will move much farther
ahead than ever before.
* Endless use cases are emerging with generative AI: Rama and Markus list
dozens of use cases, from IT operations to security, knowledge management,
change management, and more.
* The need for governance and guardrails is more crucial than ever: As
generative AI has the potential to expose new data that was previously
inaccessible, we need to make sure we are disciplined in how we protect
our teams and unstructured data.
* The heightened need for agility and flexibility: In the new rapidly
changing environment, the need for flexible systems and organizations is
greater than ever. Flexible architectures, nimble teams, and adaptability
are paramount.
* ABOUT RAMA
Rama Akkiraju is a VP of Enterprise AI & Automation at NVIDIA. Prior to this,
Rama held various leadership roles at IBM in her two decades-plus career.
Most recently, Rama was an IBM Fellow, and a Master Inventor at IBM where she
was the CTO of IBM Watson AI Operations product, a product to optimize IT
operations management with AI. Prior to this role, Rama led the AI mission of
enabling natural, personalized, and compassionate conversations between
computers and humans where she and her team developed and delivered several
differentiating AI Services such as Personality Insights, Tone Analyzer,
Emotion Analysis, and Sentiment Analysis services to the IBM Watson platform.
Rama also led the effort to scale IBM Watson’s AI services including
Automatic Speech Recognition, Natural Language Understanding, and Chatbot
services to dozens of languages. Before this, Rama led various projects and
Research teams at IBM Watson Research Center and IBM Almaden Research Center
in the areas of agent-based decision support systems, business process
management, electronic marketplaces, and semantic Web services, for which she
led a World-Wide-Web (W3C) standard. Rama has co-authored 100+ papers, holds
50+ patents, and received multiple awards, including Forbes' 'Top 20 Women in
AI Research' (2017) and UC Berkeley's Athena Award (2020).
* TOP QUOTES
“Have an open mind. Go with the idea that everything could potentially be
transformed. You have to rethink all the business processes, and everything
that's been done before.”
“The technology is changing so fast, you have to have flexible architectures
that will allow you to adapt and change.”
“When you harness them responsibly and strategically with the proper
guardrails, AI and automation technologies can empower organizations to
achieve their business goals with high levels of efficiency, productivity,
and more.”
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