www.upmchealthplan.com
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Submitted URL: http://www.upmchealthplan.com/privacy.html
Effective URL: https://www.upmchealthplan.com/legal/privacy/
Submission: On November 15 via api from US — Scanned from DE
Effective URL: https://www.upmchealthplan.com/legal/privacy/
Submission: On November 15 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
POST ./
<form method="post" action="./" id="frmMain" role="main" aria-label="UPMC Health Plan Main Site">
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="U7RubwDRLu99NZhiDtXMFTaEIuzSww46uDL452lTMYB0WaDbGI/8e2sko4zkaXFWbEd2Zqmz+ij/ZnpwGlyGZX1q37xYzRKFHTLU2hrjOK+aekWkjDIEKHx1PLUHOGr8W8cx8cEw3+UDnzUiCDg9MnbWnvS+b2orpKwwmihdfkRJ+x5inX1RIMSyKsH6u4dIVVKNDRNEzPvc+jUK93dAkkrTsROqFD5WlNgg2NZfHpo=">
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<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="0C0F18B8">
</div>
<input type="submit" aria-hidden="true" style="display:none;" disabled="disabled"> <!-- Leave this for accessibility. -->
<a href="#main-skip" class="link--skip-content">Skip to main content</a>
<header class="main-header">
<div class="inner-wrap cf">
<!--This might not need a separate container, if body classes are used.-->
<div class="logo no-mobile" style="float:left; margin:1.750em 0 0 1.063em; font-size:1em;">
<a href="/" class="ir">UPMC Health Plan</a>
</div>
<nav class="main-nav top-nav-menu-2019" style="margin-top:20px; float:right;box-shadow:none;" aria-label="Utility Navigation">
<ul class="rowlinks main-nav-links-2019 cf">
<!--
-->
<li><a href="https://findcare.upmchealthplan.com/find">Find Care</a></li><!--
-->
<li class="n-login" style="margin-left:6px;"><a href="#">Sign in/Register</a>
<div class="mega" style="width:300px;">
<div class="table">
<div class="table-cell all-login-message">
<div class="n-login-content">
<div class="txtR box-drop">
<p class="txtR ib"> I am a:</p>
<dl class="dropdown" aria-label="Select your user type.">
<dt><a href="#"><span class="selected-login">Choose one...</span></a></dt>
<dd>
<ul>
<li class="mem-login-message"><a href="#" class="login-drop-link">Member</a></li>
<li class="prov-login-message"><a href="#" class="login-drop-link">Provider</a></li>
<li class="emp-login-message"><a href="#" class="login-drop-link">Employer</a></li>
<li class="producer-login-message"><a href="#" class="login-drop-link">Producer</a></li>
</ul>
</dd>
</dl>
</div>
<input type="text" name="UserID" placeholder="Username" autocomplete="off" maxlength="32" id="Username" aria-label="Your Sign-in Username">
</div>
<a href="#" class="login-button purple-button">Sign In</a>
<a href="https://mcnet.upmchp.com/memberportal/" class="forgot-link purple-list-arrow" onclick="ga('send', 'event', { eventCategory: 'Member', eventAction: 'Button Click', eventLabel: 'Forgot Password'});">Forgot username or password?</a>
<p class="alert-message hidden">
</p>
<hr style="color:#888888;opacity:.2;">
<p>
<a href="/register.aspx" class="purple-list-arrow" style="font-size:12px;">Register</a>
</p>
</div>
</div>
</div>
</li>
<li><a href="/providers">For Providers</a></li><!--
-->
<li class="top-nav-remove"><a href="/about/who-we-are/">About</a></li><!--
-->
<li class="top-nav-remove"><a href="/contact/">Contact</a></li>
<li><a href="#" onclick="toggle_visibility('mega-search-box'); searchFunction()" aria-expanded="false" id="searchBox">
<img src="/img/home/2019/search-top-nav.png" style="margin-top:10px;" alt="Search."></a> </li>
</ul>
</nav>
</div>
</header>
<div id="mega-search-box" class="inner-wrap cf mega-utility-search">
<div>
<div class="box-search">
<label for="txtNavSearch">Search:</label>
<input type="text" class="txt-search" aria-label="Search UPMC Health Plan" id="txtNavSearch"><a href="#" class="search-button orchid500-button">Search</a>
</div>
</div>
</div>
<nav class="main-nav" aria-label="Main Navigation">
<div class="inner-wrap cf">
<div class="desktop-menu-2019" id="mega-nav">
<div class="cbp-hrmenu">
<ul class="mobile-border-bottom">
<li class="mobile main-nav-hr"></li>
<li class="main-menu-item"><a href="#">For Individuals & Families </a>
<div class="cbp-hrsub">
<div class="cbp-hrsub-inner">
<div>
<section class="upmchp-mega-section section-line-break">
<h2 class="upmchp-subheading"><a href="/individuals/" class="display-link-arrow-mainNav" style="padding:unset !important;">For Individual & Family Coverage</a></h2>
<p>Learn the basics of how health insurance works—and how UPMC Health Plan's individual and family plans works for you.</p>
<p>UPMC Health Plan Marketplace information:</p>
<ul class="links-2019">
<li><a href="/individuals/learn/health-care-benefits/">Benefits of Membership <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/individuals/learn/health-insurance-basics/">Health Insurance Basics <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/individuals/learn/health-care-reform/">Health Care Reform <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="upmchp-subheading">For Our Government Plan Options</h2>
<p>Information on our other individual and family plans:</p>
<ul class="links-2019">
<li><a href="/medicare/">Medicare Plans <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/medicaid/">Medical Assistance (Medicaid) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/coverage-for-kids/">Children's Health Insurance Plans (CHIP) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/chc/">Community HealthChoices (CHC) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/snp/">Special Needs Plans (SNP) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
</div>
<div style="background-color: #e2e4e6;">
<section class="upmchp-mega-section section-line-break-no-mobile">
<p>Shop for a plan the way you choose. If you're already a member, you can manage your plan right here or log in to your personalized member portal.</p>
<ul class="links-2019">
<li><a href="/individuals/learn/plans-and-services/">Shop for Plans Online <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/self-service-resources/how-to-pay-your-bill/">Pay Your Bill <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/connect-centers/">Shop for Plans in Person <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section section-line-break">
<h2 class="login-header-person-icon upmchp-subheading-title-case no-mobile">Member Sign In</h2>
<!--<p style="margin-bottom:0px;padding-bottom:0em;">Check out the new and improved <em>My</em>Health<span style="visibility:hidden;">‑</span>OnLine!</p>-->
<ul class="links-2019">
<li><a href="/members/">Sign In <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/register.aspx ">Register <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<ul class="lists-2019">
<li>
<p>Individual Sales: <br>
<span class="purple-text-nav"><a href="tel:+1-877-563-0292">1-877-563-0292</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
</p>
</li>
<li>
<p>Group Sales: <br>
<span class="purple-text-nav"><a href="tel:+1-888-383-8762">1-888-383-8762</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
</p>
</li>
</ul>
</section>
</div>
</div>
</div>
</li>
<li class="mobile main-nav-hr"></li>
<li class="main-menu-item"><a href="#">For Employers & Producers</a>
<div class="cbp-hrsub">
<div class="cbp-hrsub-inner">
<div>
<section class="upmchp-mega-section section-line-break-no-mobile">
<h2 class="upmchp-subheading"><a href="/employers" class="display-link-arrow-mainNav" style="padding:unset !important;">For Employers</a></h2>
<p>Healthy employees are happier, more productive, and have fewer absences. Learn how UPMC Health Plan can help your employees live their healthiest lives.</p>
<ul class="links-2019">
<li><a href="/employers/plans-and-services/">Products, Plans & Services <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/employers/why-choose-upmc/">The Value of UPMC Health Plan <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/employers/get-a-quote/">Shop for Plans Online <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/employers/student-advantage/">Student Advantage <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/employers/covid-19/">COVID-19 Resources <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section section-line-break">
<h2 class="login-header-suitcase-icon upmchp-subheading-title-case no-mobile">Employer Sign In</h2>
<ul class="links-2019">
<li><a href="/employers/access/">Sign In <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/eolregistration/registration.aspx">Register <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<ul class="lists-2019">
<li>
<p>Prospective Clients: <br>
<span class="purple-text-nav"><a href="tel:+1-888-383-8762">1-888-383-8762</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
</p>
</li>
<li>
<p>Current Clients: <br>
<span class="purple-text-nav"><a href="tel:+1-888-937-0745">1-800-937-0745</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
</p>
</li>
</ul>
</section>
</div>
<div style="background-color:#e2e4e6;">
<section class="upmchp-mega-section section-line-break-no-mobile">
<h2 class="upmchp-subheading"><a href="/producers" class="display-link-arrow-mainNav" style="padding:unset !important;">For Producers</a></h2>
<p>Start the process of becoming a UPMC Health Plan producer or log in to your existing Producer OnLine account.</p>
<ul class="links-2019">
<li><a href="/producers/become-a-upmc-health-plan-producer/">Become a Producer <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="http://embed.widencdn.net/pdf/plus/upmc/pwkdpzr3gk/Producer_Digital_ACA-Quick-Reference-Guide_Web.pdf" target="_blank">ACA Quick Reference Guide <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/employers/learn/plans-and-services/">Products, Plans & Services <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section section-line-break">
<h2 class="login-header-person-icon upmchp-subheading-title-case no-mobile">Producer Sign In</h2>
<ul class="links-2019">
<li><a href="/producers/">Sign In <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/producers/become-a-upmc-health-plan-producer/">Register <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<p> Employer Group Services: <span class="purple-text-nav"><a href="tel:+1-888-499-6922">1-888-499-6922</a></span><br> TTY: <span class="purple-text-nav">711</span>
</p>
</section>
</div>
</div>
</div>
</li>
<li class="mobile main-nav-hr"></li>
<li class="main-menu-item"><a href="#">For Members</a>
<div class="cbp-hrsub">
<div class="cbp-hrsub-inner">
<div>
<section class="upmchp-mega-section">
<h2 class="upmchp-subheading"><a href="/members" class="display-link-arrow-mainNav" style="padding:unset !important;">For Members</a></h2>
<p>As a UPMC Health Plan member, you have access to much more than top-ranked care. Your plan includes online health tools, award-winning customer service, health and wellness programs, travel coverage, and many more benefits
and services. </p>
<ul class="links-2019">
<li><a href="/members/health-plan-basics/">Health Plan Basics <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/self-service-resources/">Self-Service Resources <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/condition-support/womens-health/">Women's Health <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/wellness/">Wellness <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/digital-tools/">Digital Tools <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/health-plan-basics/spending-accounts/">Spending Accounts <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/connect-centers/">Visit our Locations <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
</div>
<div style="background-color: #e2e4e6;">
<section class="upmchp-mega-section section-line-break-no-mobile">
<p>Manage the nuts and bolts of your plan from right here, or log in to your personalized member portal.</p>
<ul class="links-2019">
<li><a href="/marketplace/reenroll/">Renew Your Insurance <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/self-service-resources/how-to-pay-your-bill/">Pay Your Bill <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/self-service-resources/commonly-used-forms/">Plan Documents <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="https://findcare.upmchealthplan.com/find">Find Care <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/digital-tools/mobile-app.aspx">Download the App <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section section-line-break">
<h2 class="login-header-person-icon upmchp-subheading-title-case no-mobile">Member Sign In</h2>
<!--<p style="margin-bottom:0px;padding-bottom:0em;">Check out the new and improved <em>My</em>Health<span style="visibility:hidden;">‑</span>OnLine!</p>-->
<ul class="links-2019">
<li><a href="/members/">Sign In <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/register.aspx ">Register <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<p> Current Members: <span class="purple-text-nav"><a href="tel:+1-844-220-4785">1-844-220-4785</a></span><br> TTY: <span class="purple-text-nav">711</span>
</p>
</section>
</div>
</div>
</div>
</li>
<li>
<ul style="list-style:none;" aria-label="Mobile navigation menu">
<li class="mobile mobile-nav-extras main-menu-item" role="menuitem"><a href="/providers">For Providers</a></li>
<li class="mobile mobile-nav-extras mobile-nav-find-care main-menu-item" role="menuitem" style="border-bottom:none;background-color:#e2e4e6;"><a href="https://findcare.upmchealthplan.com/find">Find Care</a></li>
<li class="mobile mobile-nav-extras main-menu-item" role="menuitem"><a href="/contact/default.aspx">CONTACT US</a></li>
</ul>
</li>
</ul>
</div>
</div>
<div class="mobile-nav-2019" style="float:right;background-color:#fff; width:100%;">
<div style="float: left;">
<a href="/"><img src="/img/logo-mobile.png" style="padding:3% 0 0 0;/*border:solid 1px green;*/margin-left:0!important;width:200px;" class="mobile-logo" alt="UPMC Health Plan"></a>
</div>
<div style="float:right;">
<div class="top-nav-items">
<a href="/members"><img src="/img/home/2019/mobile-login.png" style="width:20px;height:29px;" alt="Member login."></a>
</div>
<div class="top-nav-items search-mobile-icon">
<a href="/search.aspx">
<img src="/img/home/2019/search-top-nav.png" style="width:28px;height:29px;" alt="Search."></a>
</div>
<span style="margin-right:15px;margin-top:10px;margin-left:15px;color:#771b61; font-size:30px;cursor:pointer;float:right;" onclick="openNav()">☰</span>
</div>
<div id="overlay-function" class="overlay mobile-nav-2019" style="overflow-y:auto;">
<div style="word-wrap:normal;background-color:#fff; height:110px;width:100%;padding-top:2%;padding-bottom:0em !important;margin-bottom:0px !important;">
<div style="float: left;">
<a href="/">
<img src="/img/logo-mobile.png" style="padding:3% 0 0 0;" class="mobile-logo" alt="UPMC Health Plan"></a>
</div>
<div style="float:right;">
<div class="top-nav-items">
<a href="/members">
<img src="/img/home/2019/mobile-login.png" style="width:20px;height:29px;" alt="Login or Register."></a>
</div>
<div class="top-nav-items search-mobile-icon">
<a href="/search.aspx">
<img src="/img/home/2019/search-top-nav.png" style="width:28px;height:29px;" alt="Search."></a>
</div>
<span style="margin-right:20px;margin-top:5px;margin-left:15px;color:#771b61; font-size:34px;cursor:pointer;float:right;" onclick="closeNav()">×</span>
</div>
<br>
<br><a href="#" class="main-menu" onclick="mainNav()" style="background-color:#e2e4e6;margin-bottom:0px !important;padding-bottom:0em !important; height:50px;display:none;font-size:18px; margin-top:4%;border-top:solid 1px #e2e4e6;color:#323e48;font-weight:500;text-decoration:none;">
<img src="/img/home/2019/back-black-carat.png" alt="" style="margin-right:2%;vertical-align:middle;"> Back</a>
<div class="cbp-hrmenu">
<ul class="mobile-border-bottom">
<li class="mobile main-nav-hr"></li>
<li class="main-menu-item"><a href="#">For Individuals & Families </a>
<div class="cbp-hrsub">
<div class="cbp-hrsub-inner">
<div>
<section class="upmchp-mega-section section-line-break">
<h2 class="upmchp-subheading"><a href="/individuals/" class="display-link-arrow-mainNav" style="padding:unset !important;">For Individual & Family Coverage</a></h2>
<p>Learn the basics of how health insurance works—and how UPMC Health Plan's individual and family plans works for you.</p>
<p>UPMC Health Plan Marketplace information:</p>
<ul class="links-2019">
<li><a href="/individuals/learn/health-care-benefits/">Benefits of Membership <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/individuals/learn/health-insurance-basics/">Health Insurance Basics <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/individuals/learn/health-care-reform/">Health Care Reform <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="upmchp-subheading">For Our Government Plan Options</h2>
<p>Information on our other individual and family plans:</p>
<ul class="links-2019">
<li><a href="/medicare/">Medicare Plans <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/medicaid/">Medical Assistance (Medicaid) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/coverage-for-kids/">Children's Health Insurance Plans (CHIP) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/chc/">Community HealthChoices (CHC) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/snp/">Special Needs Plans (SNP) <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
</div>
<div style="background-color: #e2e4e6;">
<section class="upmchp-mega-section section-line-break-no-mobile">
<p>Shop for a plan the way you choose. If you're already a member, you can manage your plan right here or log in to your personalized member portal.</p>
<ul class="links-2019">
<li><a href="/individuals/learn/plans-and-services/">Shop for Plans Online <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/members/self-service-resources/how-to-pay-your-bill/">Pay Your Bill <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/connect-centers/">Shop for Plans in Person <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section section-line-break">
<h2 class="login-header-person-icon upmchp-subheading-title-case no-mobile">Member Sign In</h2>
<!--<p style="margin-bottom:0px;padding-bottom:0em;">Check out the new and improved <em>My</em>Health<span style="visibility:hidden;">‑</span>OnLine!</p>-->
<ul class="links-2019">
<li><a href="/members/">Sign In <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/register.aspx ">Register <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
</section>
<section class="upmchp-mega-section">
<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<ul class="lists-2019">
<li>
<p>Individual Sales: <br>
<span class="purple-text-nav"><a href="tel:+1-877-563-0292">1-877-563-0292</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
</p>
</li>
<li>
<p>Group Sales: <br>
<span class="purple-text-nav"><a href="tel:+1-888-383-8762">1-888-383-8762</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
</p>
</li>
</ul>
</section>
</div>
</div>
</div>
</li>
<li class="mobile main-nav-hr"></li>
<li class="main-menu-item"><a href="#">For Employers & Producers</a>
<div class="cbp-hrsub">
<div class="cbp-hrsub-inner">
<div>
<section class="upmchp-mega-section section-line-break-no-mobile">
<h2 class="upmchp-subheading"><a href="/employers" class="display-link-arrow-mainNav" style="padding:unset !important;">For Employers</a></h2>
<p>Healthy employees are happier, more productive, and have fewer absences. Learn how UPMC Health Plan can help your employees live their healthiest lives.</p>
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<li><a href="/employers/plans-and-services/">Products, Plans & Services <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
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<li><a href="/employers/access/">Sign In <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
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<section class="upmchp-mega-section">
<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<ul class="lists-2019">
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<p>Prospective Clients: <br>
<span class="purple-text-nav"><a href="tel:+1-888-383-8762">1-888-383-8762</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
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<li>
<p>Current Clients: <br>
<span class="purple-text-nav"><a href="tel:+1-888-937-0745">1-800-937-0745</a></span><br class="no-mobile"> TTY: <span class="purple-text-nav">711</span>
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</ul>
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<section class="upmchp-mega-section section-line-break-no-mobile">
<h2 class="upmchp-subheading"><a href="/producers" class="display-link-arrow-mainNav" style="padding:unset !important;">For Producers</a></h2>
<p>Start the process of becoming a UPMC Health Plan producer or log in to your existing Producer OnLine account.</p>
<ul class="links-2019">
<li><a href="/producers/become-a-upmc-health-plan-producer/">Become a Producer <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="http://embed.widencdn.net/pdf/plus/upmc/pwkdpzr3gk/Producer_Digital_ACA-Quick-Reference-Guide_Web.pdf" target="_blank">ACA Quick Reference Guide <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
<li><a href="/employers/learn/plans-and-services/">Products, Plans & Services <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
</ul>
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<section class="upmchp-mega-section section-line-break">
<h2 class="login-header-person-icon upmchp-subheading-title-case no-mobile">Producer Sign In</h2>
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</section>
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<h2 class="login-header-phone-icon upmchp-subheading-title-case">Contact Us</h2>
<p> Employer Group Services: <span class="purple-text-nav"><a href="tel:+1-888-499-6922">1-888-499-6922</a></span><br> TTY: <span class="purple-text-nav">711</span>
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<h2 class="upmchp-subheading"><a href="/members" class="display-link-arrow-mainNav" style="padding:unset !important;">For Members</a></h2>
<p>As a UPMC Health Plan member, you have access to much more than top-ranked care. Your plan includes online health tools, award-winning customer service, health and wellness programs, travel coverage, and many more
benefits and services. </p>
<ul class="links-2019">
<li><a href="/members/health-plan-basics/">Health Plan Basics <img src="/img/home/2019/purple-arrow.png" alt=""></a></li>
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<p>Manage the nuts and bolts of your plan from right here, or log in to your personalized member portal.</p>
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<!--<p style="margin-bottom:0px;padding-bottom:0em;">Check out the new and improved <em>My</em>Health<span style="visibility:hidden;">‑</span>OnLine!</p>-->
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<p> Current Members: <span class="purple-text-nav"><a href="tel:+1-844-220-4785">1-844-220-4785</a></span><br> TTY: <span class="purple-text-nav">711</span>
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<h1 class="generic-header-grey">Privacy Statement & HIPAA Forms</h1>
</div>
<div class="privacy-div">
<div>
<p> This privacy statement (“Privacy Statement”) explains what information UPMC Health Plan, Inc. and its affiliates (collectively, “UPMC Health Plan”) collect, how we collect personal information, and why we collect personal information
when you visit or use our websites, applications, and other electronic services (“onlineservices”). It also explains when, why, and with whom we share that personal information when you use the online services. The term “personal
information” means information about a natural person that identifies or describes such natural person. UPMC Health Plan's affiliates include, but are not limited to, UPMC Health Network, Inc., UPMC Health Options, Inc., UPMC Health
Coverage, Inc., UPMC Health Benefits, Inc., UPMC <em>for You</em>, Inc., Community Care Behavioral Health Organization, UPMC Work Alliance, Inc., Workpartners National, Inc., UPMC Benefit Management Services, Inc. (dba “Workpartners”),
and anyother entity affiliated with UPMC's Insurance Services Division. </p>
<p> Your personal information is private and confidential. We take this pledge seriously. Whether you are a prospective, current, or former member-living or deceased-we respect and safeguard the privacy and confidentiality of the
information that we create, collect, and maintain about you. </p>
<p>Privacy is one of your rights as a consumer as well as a UPMC Health Plan member or employee of a UPMC Benefit Management Services, Inc. (dba “Workpartners”)client. UPMC Health Plan members and beneficiaries and “Workpartners' members
are collectively referred to herein as “Members.” It also is a right that you retain even when you are no longer a Member of UPMC Health Plan or Workpartners.</p>
<h3>a. Collection and Use of Personal Information</h3>
<p> Generally, members of the public can access our public online services, such as UPMCHealthPlan.com, without providing us with your personal information. For certain services, such when completing a registration form to access the
MyHealthOnline portal, we may ask you to provide us with your personal information. This information is collected and used for the purposes described in this Privacy Statement, as indicated where and when the information is requested or
collected, and as permitted by law. </p>
<p>When you provide us your personal information, you are also doing two important things:</p>
<ul>
<li>Verifying the correctness and truthfulness of the information that you have provided to us; and</li>
<li> Acknowledging that UPMC Health Plan can use the information we collect or receive about you and your family for the purposes set forth in this Privacy Statement and without further authorization. </li>
</ul>
<h3>b. Information We Collect and Why We Collect It</h3>
<p> We collect information you provide directly to us, such as when you create an account or profile to access your Member account on the UPMC Health Plan's MyHealthOnline Portal, or to complete and sign an online enrollment or renewal
application form, use the interactive areas and features of the online services, subscribe to our email list, participate in a survey or events, pay a bill, request support, or otherwise communicate with us. Depending on the online
services, when you access and use our online services, we may collect the following kinds of information from you: </p>
<ul>
<li> Account information, such as your name, email address, password, postal address, phone number, date of birth and any other information you choose to provide. </li>
<li> Transaction information, such as your Member account number and limited payment information from you, such as payment method and payment card information. </li>
<li>Information about others, such as the names and the contact information of your providers, your representatives, and any dependents in your care.</li>
<li>Health information, such as your past and present medical condition, medication information, and treatment history.</li>
<li> Other information you choose to provide, such as when you participate in a survey, assessment, contest, promotion or interactive area of the online services, live audio and video visit, or when you request technical or customer
support. </li>
</ul>
<p>We also automatically collect the following information from you when you visit or use some of our online services:</p>
<ul>
<li>Membership information, to arrange for the provision of healthcare treatment and services to you and your family members that you are enrolling as dependents on your application.</li>
<li>Claims and payment information, to make payments to doctors, hospitals, and other health care professionals for the treatment and services you and your family receive, and to process and assess claims we have received and paid for the
services provided to you, or the health care premiums that you or your company have paid.</li>
<li>Health care information, to perform certain health care operations that UPMC Health Plan uses to monitor the quality of the healthcare coverage and services that you have purchased for you and your family. These operations include
measurement and review of all our data to see how many of our Members receive certain services, such as childhood immunizations, mammograms, and other preventive health services. All these measurements are used so that we can assess how
well we are doing in providing quality health care to all our Members.</li>
<li>Login information, where our servers record certain log file information, such as your Internet Protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other
information about your activities on the online services.</li>
<li>Device information, such as the device used to access or use the online services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. If your device settings permit,
we may also collect information about the precise location of your device and access and collect information from certain native applications on your device (such as your device's camera, photo album and phonebook applications) to
facilitate your use of certain features of the online services.</li>
<li> Online tracking information, such as through the use of tracking technologies, including cookies, pixel tags, local stored objects, and web beacons to collect information about you when you interact with our online services. We may
allow others to provide analytics services on our behalf using these technologies to collect information about your use of the online services and other websites. We also place Cookies of third parties in the online services that track
your interactions with that third party's website, content, advertisements, website links, and/or other online services. For more information about how and why we use these technologies, and how to disable them, please see our
<a href="/legal/terms-and-conditions/#CookiesNotice">cookies notice</a>, which is incorporated here by reference. Some of this information may be used for re-identification. Re-identification is a process by which anonymized data
collected on our online services are matched with personally identifiable information. Re-identified data are used, among other ways, to provide website users with a more relevant and user-friendly online experience. </li>
</ul>
<p>We also collect some of the above information to:</p>
<ul>
<li>Provide, maintain and improve our online services and provide you with relevant information;</li>
<li>Send you technical notices, updates, and alerts;</li>
<li>Provide support, customer service, and administrative messages;</li>
<li>Respond to your comments and inquiries, and provide customer services;</li>
<li>Communicate with you about products and services offered by us and others, and to provide news and information about products, services, and events we think will be of interest to you;</li>
<li>Plan, administer and coordinate events, community groups and outreach activities;</li>
<li>Monitor and analyze trends, usage and activities in connection with our online services;</li>
<li>Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of UPMC and others;</li>
<li>Maintain appropriate records for internal administrative purposes;</li>
<li>Comply with applicable laws, regulations, and court orders; and</li>
<li>Carry out any other purpose described to you at the time the information was collected.</li>
</ul>
<h3>c. Social Media Plug-Ins</h3>
<p>We may collect information that you have made public via your social media accounts. As a convenience to you, some of our public online services may use plug-ins from social media networks like Facebook, Twitter, and LinkedIn. These
plug-ins are indicated by the social networks' respective logos on the online services and are used to establish a direct connection with these social networks. Integration of the plug-in may allow the social media network to receive
information that you have loaded onto the online services. For example, if you are logged in with Facebook while you visit our online services, the plug-in may be able to assign your visit of our online service to your Facebook account.
This information exchange takes place automatically. You may prevent this exchange if you log out of your social network before using the online services, disable this feature on your social network application or service, and/or disable
cookies as described in our Cookies Notice.</p>
<h3>d. How We Share Your Information</h3>
<p>We may share the information we collect from or about you as follows:</p>
<ul>
<li> With our service providers to maintain, improve, and protect our online services. These providers may only use your information to accomplish the purposes described in this Privacy Statement and our
<a href="/legal/terms-and-conditions/">Terms and Conditions</a>. </li>
<li>With other entities that are subsidiaries of UPMC.</li>
<li>With our advertising partners in order to display advertisements that we think are relevant to you. While much of the information we share is anonymized, we may permit selected advertising partners to match and re-identify you.</li>
<li>With social network platforms when you access our site while logged into a social network platform or when you post content from our online services to your social network platform.</li>
<li>In the course of legal proceedings or in response to legal orders or government requests, and as otherwise required by law.</li>
<li>As needed to support compliance and corporate governance functions.</li>
<li>In connection with a transfer of ownership or assets, a corporate reorganization, merger, or acquisition.</li>
<li>With your employer, provided we have your authorization. Otherwise, any reports to employers about the services provided to their employees are based only on total employee group percentages and totals-and not on any individual Member
data or information that could be used to identify a past, present, or future health status or condition.</li>
</ul>
<h3>e. How we handle Protected Health Information under HIPAA</h3>
<p>All health insurance carriers and health care providers may be subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable regulations that government agencies have issued for HIPAA implementation
and compliance. HIPAA Privacy Regulations require certain employee benefit plans involved in your health care to have a "Notice of Privacy Practices." We collect, use and share your protected health information (PHI) as provided in the
applicable UPMC Health Plan's Notice of Privacy Practices listed below.</p>
<p>We also share PHI as follows:</p>
<ul>
<li>In connection with UPMC Insurance Services Division's participation with ClinicalConnect HIE. The individual PHI and health information stored within ClinicalConnect HIE includes data such as test results, medication lists,
consultation and progress notes, and clinical claims information. UPMC Insurance Services Division data will be shared only if the Member has been to a ClinicalConnect HIE provider or facility and, while there, did not choose to opt out
of such information sharing. Members must notify their ClinicalConnect HIE provider if they do not wish to participate in the HIE.</li>
<li>In connection with the Organized Health Care Arrangement (OHCA) between UPMC Insurance Services Division and UPMC to conduct analysis for quality assessment and improvement activities, utilization review, payment activities, and
clinical solutions development to facilitate more effective and efficient delivery of health care services to patients and Members. This includes participation in various health care quality measures. Individual PHI may be accessed,
used, and/or shared in the course of carrying out such OHCA activities.</li>
</ul>
<p>In addition to this Privacy Statement, UPMC Health Plan's Notice of Privacy Practices will give you even more specific information and details about how we ensure the privacy of your health information Is covered by HIPAA. The UPMC
Health Plan's Notice of Privacy Practices will also explain all the HIPAA rights that you have concerning the privacy of your health information, and how you can exercise those rights.</p>
<p>We continually review our policies and procedures to ensure that we are meeting the needs of privacy laws and our commitment to our Members. As new laws are passed and new regulations are issued or clarified, we will be providing you
with revised information with any changes or updates.</p>
<p>If you have any questions concerning your right to the privacy and confidentiality of your personal information and data that have been entrusted to UPMC Health Plan, please contact our Member Services Department at the phone number on
the back of your ID Card.</p>
<p> Contact Information:<br>Specific inquiries about this statement regarding HIPAA readiness and compliance should be directed to: </p>
<blockquote><br>UPMC Health Plan Privacy Officer<br>U.S. Steel Tower<br>600 Grant Street<br>Pittsburgh, PA 15219<br>Email:
<a href="mailto:HealthPlanCPO@upmc.edu">HealthPlanCPO@upmc.edu</a><br><a href="/contact/">Click here for general inquires about UPMC Health Plan</a></blockquote>
</div>
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<p>
<a href="https://upmc.widen.net/view/pdf/mtyscnhsvt/21CG1905202---PLHIGA-Notice-Direct-Mailer.pdf?t.download=true&u=ahzgms"><span style="text-transform: uppercase;">Important Notice:</span> Pennsylvania Life and Health Insurance Company Guarantee (PDF)</a>
</p>
<hr>
<h2><a id="hipaa"></a>HIPAA Privacy Forms</h2>
<p>*All documents are in PDF format</p>
<h3>UPMC Health Plan (Commercial)</h3>
<ul type="disc">
<li><a href="https://p.widencdn.net/zemgkp/CM_NOPP_web" target="_blank" aria-label="Notice of Privacy Practices (Commercial)">Notice of Privacy Practices</a>
</li>
<li>
<a href="https://embed.widencdn.net/pdf/plus/upmc/jrgk15cplz/18CG298721---PRD-Form-V9_portal.pdf" target="_blank" aria-label="Personal Representative Designation Form (Commercial)" class="hasTooltip" data-content="Select this form if you want to permit another person to act on your behalf in discussing your health information and benefit coverage (e.g. your spouse or a relative)" data-original-title="" title="">Personal Representative Designation Form</a>
</li>
<li>
<a href="https://embed.widencdn.net/pdf/plus/upmc/f24stfg5pf/18CG-IND372928_HIPAA-PHI-USE-DSC-FORM-Final_portal.pdf" target="_blank" aria-label="Member Authorization to Use/Disclose PHI (Commercial)" class="hasTooltip" data-content="Select this form if you want copies of your records or you want them released to another party (for example, an attorney)" data-original-title="" title="">Member Authorization to Use/Disclose PHI</a>
</li>
<li>
<a href="https://p.widencdn.net/lud9oe/CM_Alternate-Request-Form_Web" target="_blank" class="hasTooltip" data-content="Select this form if you want to request receipt of personal health information at a different address" data-original-title="" title="">Alternate Address Request Form</a>
</li>
<li>
<a href="https://embed.widencdn.net/pdf/plus/upmc/5qzqv7ku57/2019-inf-prd-es_web.pdf" target="_blank" class="hasToolTip" data-content="Formulario de nombramiento de representante personal">Formulario de nombramiento de representante personal</a>
</li>
</ul>
<h3>UPMC <em>for Life</em> (Medicare)</h3>
<ul type="disc">
<li class="pdf"><a href="https://upmc.widen.net/view/pdf/1nooobo9nv/2021-mc-snp-upmc-nopp.pdf?t.download=true&u=ogmehe" target="_blank">Notice of Privacy Practices HMO/PPO Members</a>
</li>
<li>
<a href="https://p.widencdn.net/o92dsv/MC_SNP_PRDForm_web" target="_blank" aria-label="Personal Representative Designation Form (Medicare)" class="hasTooltip" data-content="Select this form if you want to permit another person to act on your behalf in discussing your health information and benefit coverage (e.g. your spouse or a relative)" data-original-title="" title="">Personal Representative Designation Form</a>
</li>
<li>
<a href="https://p.widencdn.net/8sm8yf/MC_SNP_PHIForm_web" target="_blank" aria-label="Member Authorization to Use/Disclose PHI (Medicare)" class="hasTooltip" data-content="Select this form if you want copies of your records or you want them released to another party (for example, an attorney)" data-original-title="" title="">Member Authorization to Use/Disclose PHI</a>
</li>
</ul>
<h3>UPMC <em>for You</em> (Medical Assistance)</h3>
<ul type="disc">
<li><a href="https://p.widencdn.net/pi16vo/MedicalAssistance_NOPP_web" target="_blank" aria-label="Notice of Privacy Practices (Medical Assistance)">Notice of Privacy Practices</a>
</li>
<li><a href="https://p.widencdn.net/zbr1ks/ma_prd-form_web" target="_blank" aria-label="Personal Representative Designation Form (Medical Assistance)">Personal Representative Designation Form</a></li>
<li><a href="https://p.widencdn.net/uzzpno/MedicalAssistance_NOPP_Spanish_web" target="_blank" aria-label="Notificación de prácticas de privacidad (Medical Assistance)">Notificación de prácticas de privacidad</a>
</li>
<!--<li><a href="http://www.upmchealthplan.com/pdf/2014_MA_NOPP_RU.pdf" target="_blank">Уведомление о методах защиты личных данных</a>
</li>
<li><a href="http://www.upmchealthplan.com/pdf/2014_MA_NOPP_VI.pdf" target="_blank">THÔNG BÁO VỀ CHÍNH SÁCH BẢO MẬT</a>
</li>-->
</ul>
<h3>UPMC <em>for Kids</em> (Children's Health Insurance Program)</h3>
<ul type="disc">
<li><a href="https://embed.widencdn.net/pdf/plus/upmc/ypyj0qzdi7/CHIP_NOPP_web.pdf?u=ogmehe" target="_blank" aria-label="Notice of Privacy Practices (CHIP)">Notice of Privacy Practices</a>
</li>
<li>
<a href="https://p.widencdn.net/6gdh7v/CHIP_PRDForm_Web" target="_blank" aria-label="Personal Representative Designation Form (CHIP)" class="hasTooltip" data-content="Select this form if you want to permit another person to act on your behalf in discussing your health information and benefit coverage (e.g. your spouse or a relative)" data-original-title="" title="">Personal Representative Designation Form</a>
</li>
<li>
<a href="https://p.widencdn.net/ktvysb/CHIP_PHIFrom_web" target="_blank" aria-label="Member Authorization to Use/Disclose PHI (CHIP)" class="hasTooltip" data-content="Select this form if you want copies of your records or you want them released to another party (for example, an attorney)" data-original-title="" title="">Member Authorization to Use/Disclose PHI</a>
</li>
<li>
<a href="https://embed.widencdn.net/pdf/plus/upmc/cv5hlyzfdc/2019-chip-member-auth-es_web.pdf" target="_blank" aria-label="Autorización del miembro para usar o divulgar información de salud protegida">Autorización del miembro para usar o divulgar información de salud protegida</a>
</li>
<li>
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<li><a href="https://p.widencdn.net/uquah0/MC_SNP_NOPP_web" target="_blank" aria-label="Notice of Privacy Practices (SNP)">Notice of Privacy Practices</a>
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<a href="https://p.widencdn.net/o92dsv/MC_SNP_PRDForm_web" target="_blank" aria-label="Personal Representative Designation Form (SNP)" class="hasTooltip" data-content="Select this form if you want to permit another person to act on your behalf in discussing your health information and benefit coverage (e.g. your spouse or a relative)" data-original-title="" title="">Personal Representative Designation Form</a>
</li>
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<a href="https://p.widencdn.net/8sm8yf/MC_SNP_PHIForm_web" target="_blank" aria-label="Member Authorization to Use/Disclose PHI (SNP)" class="hasTooltip" data-content="Select this form if you want copies of your records or you want them released to another party (for example, an attorney)" data-original-title="" title="">Member Authorization to Use/Disclose PHI</a>
</li>
</ul>
<h3>UPMC Community HealthChoices</h3>
<ul type="disc">
<li><a href="https://p.widencdn.net/kohy3d/chc_nopp_web" target="_blank" aria-label="Notice of Privacy Practices (CHC)">Notice of Privacy Practices</a>
</li>
<li>
<a href="https://embed.widencdn.net/pdf/plus/upmc/yolhb4w3vu/18CHC432408_chc_prd_form_dual_logo_final_web.pdf?u=ogmehe" target="_blank" aria-label="Personal Representative Designation Form (CHC)" class="hasTooltip" data-content="Select this form if you want to permit another person to act on your behalf in discussing your health information and benefit coverage (e.g. your spouse or a relative)" data-original-title="" title="">Personal Representative Designation Form</a>
</li>
<li>
<a href="https://p.widencdn.net/ktvysb/CHIP_PHIFrom_web" target="_blank" aria-label="Member Authorization to Use/Disclose PHI (CHC)" class="hasTooltip" data-content="Select this form if you want copies of your records or you want them released to another party (for example, an attorney)" data-original-title="" title="">Member Authorization to Use/Disclose PHI</a>
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We have updated our Privacy Policy and Terms and Conditions. See our Cookies
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FOR INDIVIDUAL & FAMILY COVERAGE
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FOR OUR GOVERNMENT PLAN OPTIONS
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FOR MEMBERS
As a UPMC Health Plan member, you have access to much more than top-ranked
care. Your plan includes online health tools, award-winning customer service,
health and wellness programs, travel coverage, and many more benefits and
services.
* Health Plan Basics
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* Visit our Locations
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* For Individuals & Families
FOR INDIVIDUAL & FAMILY COVERAGE
Learn the basics of how health insurance works—and how UPMC Health Plan's
individual and family plans works for you.
UPMC Health Plan Marketplace information:
* Benefits of Membership
* Health Insurance Basics
* Health Care Reform
FOR OUR GOVERNMENT PLAN OPTIONS
Information on our other individual and family plans:
* Medicare Plans
* Medical Assistance (Medicaid)
* Children's Health Insurance Plans (CHIP)
* Community HealthChoices (CHC)
* Special Needs Plans (SNP)
Shop for a plan the way you choose. If you're already a member, you can
manage your plan right here or log in to your personalized member portal.
* Shop for Plans Online
* Pay Your Bill
* Shop for Plans in Person
MEMBER SIGN IN
* Sign In
* Register
CONTACT US
* Individual Sales:
1-877-563-0292
TTY: 711
* Group Sales:
1-888-383-8762
TTY: 711
*
* For Employers & Producers
FOR EMPLOYERS
Healthy employees are happier, more productive, and have fewer absences.
Learn how UPMC Health Plan can help your employees live their healthiest
lives.
* Products, Plans & Services
* The Value of UPMC Health Plan
* Shop for Plans Online
* Student Advantage
* COVID-19 Resources
EMPLOYER SIGN IN
* Sign In
* Register
CONTACT US
* Prospective Clients:
1-888-383-8762
TTY: 711
* Current Clients:
1-800-937-0745
TTY: 711
FOR PRODUCERS
Start the process of becoming a UPMC Health Plan producer or log in to your
existing Producer OnLine account.
* Become a Producer
* ACA Quick Reference Guide
* Products, Plans & Services
PRODUCER SIGN IN
* Sign In
* Register
CONTACT US
Employer Group Services: 1-888-499-6922
TTY: 711
*
* For Members
FOR MEMBERS
As a UPMC Health Plan member, you have access to much more than top-ranked
care. Your plan includes online health tools, award-winning customer service,
health and wellness programs, travel coverage, and many more benefits and
services.
* Health Plan Basics
* Self-Service Resources
* Women's Health
* Wellness
* Digital Tools
* Spending Accounts
* Visit our Locations
Manage the nuts and bolts of your plan from right here, or log in to your
personalized member portal.
* Renew Your Insurance
* Pay Your Bill
* Plan Documents
* Find Care
* Download the App
MEMBER SIGN IN
* Sign In
* Register
CONTACT US
Current Members: 1-844-220-4785
TTY: 711
* * For Providers
* Find Care
* CONTACT US
PRIVACY STATEMENT & HIPAA FORMS
This privacy statement (“Privacy Statement”) explains what information UPMC
Health Plan, Inc. and its affiliates (collectively, “UPMC Health Plan”) collect,
how we collect personal information, and why we collect personal information
when you visit or use our websites, applications, and other electronic services
(“onlineservices”). It also explains when, why, and with whom we share that
personal information when you use the online services. The term “personal
information” means information about a natural person that identifies or
describes such natural person. UPMC Health Plan's affiliates include, but are
not limited to, UPMC Health Network, Inc., UPMC Health Options, Inc., UPMC
Health Coverage, Inc., UPMC Health Benefits, Inc., UPMC for You, Inc., Community
Care Behavioral Health Organization, UPMC Work Alliance, Inc., Workpartners
National, Inc., UPMC Benefit Management Services, Inc. (dba “Workpartners”), and
anyother entity affiliated with UPMC's Insurance Services Division.
Your personal information is private and confidential. We take this pledge
seriously. Whether you are a prospective, current, or former member-living or
deceased-we respect and safeguard the privacy and confidentiality of the
information that we create, collect, and maintain about you.
Privacy is one of your rights as a consumer as well as a UPMC Health Plan member
or employee of a UPMC Benefit Management Services, Inc. (dba
“Workpartners”)client. UPMC Health Plan members and beneficiaries and
“Workpartners' members are collectively referred to herein as “Members.” It also
is a right that you retain even when you are no longer a Member of UPMC Health
Plan or Workpartners.
A. COLLECTION AND USE OF PERSONAL INFORMATION
Generally, members of the public can access our public online services, such as
UPMCHealthPlan.com, without providing us with your personal information. For
certain services, such when completing a registration form to access the
MyHealthOnline portal, we may ask you to provide us with your personal
information. This information is collected and used for the purposes described
in this Privacy Statement, as indicated where and when the information is
requested or collected, and as permitted by law.
When you provide us your personal information, you are also doing two important
things:
* Verifying the correctness and truthfulness of the information that you have
provided to us; and
* Acknowledging that UPMC Health Plan can use the information we collect or
receive about you and your family for the purposes set forth in this Privacy
Statement and without further authorization.
B. INFORMATION WE COLLECT AND WHY WE COLLECT IT
We collect information you provide directly to us, such as when you create an
account or profile to access your Member account on the UPMC Health Plan's
MyHealthOnline Portal, or to complete and sign an online enrollment or renewal
application form, use the interactive areas and features of the online services,
subscribe to our email list, participate in a survey or events, pay a bill,
request support, or otherwise communicate with us. Depending on the online
services, when you access and use our online services, we may collect the
following kinds of information from you:
* Account information, such as your name, email address, password, postal
address, phone number, date of birth and any other information you choose to
provide.
* Transaction information, such as your Member account number and limited
payment information from you, such as payment method and payment card
information.
* Information about others, such as the names and the contact information of
your providers, your representatives, and any dependents in your care.
* Health information, such as your past and present medical condition,
medication information, and treatment history.
* Other information you choose to provide, such as when you participate in a
survey, assessment, contest, promotion or interactive area of the online
services, live audio and video visit, or when you request technical or
customer support.
We also automatically collect the following information from you when you visit
or use some of our online services:
* Membership information, to arrange for the provision of healthcare treatment
and services to you and your family members that you are enrolling as
dependents on your application.
* Claims and payment information, to make payments to doctors, hospitals, and
other health care professionals for the treatment and services you and your
family receive, and to process and assess claims we have received and paid
for the services provided to you, or the health care premiums that you or
your company have paid.
* Health care information, to perform certain health care operations that UPMC
Health Plan uses to monitor the quality of the healthcare coverage and
services that you have purchased for you and your family. These operations
include measurement and review of all our data to see how many of our Members
receive certain services, such as childhood immunizations, mammograms, and
other preventive health services. All these measurements are used so that we
can assess how well we are doing in providing quality health care to all our
Members.
* Login information, where our servers record certain log file information,
such as your Internet Protocol (“IP”) address, operating system, browser type
and language, referring URLs, access times, pages viewed, links clicked and
other information about your activities on the online services.
* Device information, such as the device used to access or use the online
services, including the hardware model, operating system and version, unique
device identifiers, and mobile network information. If your device settings
permit, we may also collect information about the precise location of your
device and access and collect information from certain native applications on
your device (such as your device's camera, photo album and phonebook
applications) to facilitate your use of certain features of the online
services.
* Online tracking information, such as through the use of tracking
technologies, including cookies, pixel tags, local stored objects, and web
beacons to collect information about you when you interact with our online
services. We may allow others to provide analytics services on our behalf
using these technologies to collect information about your use of the online
services and other websites. We also place Cookies of third parties in the
online services that track your interactions with that third party's website,
content, advertisements, website links, and/or other online services. For
more information about how and why we use these technologies, and how to
disable them, please see our cookies notice, which is incorporated here by
reference. Some of this information may be used for re-identification.
Re-identification is a process by which anonymized data collected on our
online services are matched with personally identifiable information.
Re-identified data are used, among other ways, to provide website users with
a more relevant and user-friendly online experience.
We also collect some of the above information to:
* Provide, maintain and improve our online services and provide you with
relevant information;
* Send you technical notices, updates, and alerts;
* Provide support, customer service, and administrative messages;
* Respond to your comments and inquiries, and provide customer services;
* Communicate with you about products and services offered by us and others, and
to provide news and information about products, services, and events we think
will be of interest to you;
* Plan, administer and coordinate events, community groups and outreach
activities;
* Monitor and analyze trends, usage and activities in connection with our
online services;
* Detect, investigate and prevent fraudulent transactions and other illegal
activities and protect the rights and property of UPMC and others;
* Maintain appropriate records for internal administrative purposes;
* Comply with applicable laws, regulations, and court orders; and
* Carry out any other purpose described to you at the time the information was
collected.
C. SOCIAL MEDIA PLUG-INS
We may collect information that you have made public via your social media
accounts. As a convenience to you, some of our public online services may use
plug-ins from social media networks like Facebook, Twitter, and LinkedIn. These
plug-ins are indicated by the social networks' respective logos on the online
services and are used to establish a direct connection with these social
networks. Integration of the plug-in may allow the social media network to
receive information that you have loaded onto the online services. For example,
if you are logged in with Facebook while you visit our online services, the
plug-in may be able to assign your visit of our online service to your Facebook
account. This information exchange takes place automatically. You may prevent
this exchange if you log out of your social network before using the online
services, disable this feature on your social network application or service,
and/or disable cookies as described in our Cookies Notice.
D. HOW WE SHARE YOUR INFORMATION
We may share the information we collect from or about you as follows:
* With our service providers to maintain, improve, and protect our online
services. These providers may only use your information to accomplish the
purposes described in this Privacy Statement and our Terms and Conditions.
* With other entities that are subsidiaries of UPMC.
* With our advertising partners in order to display advertisements that we
think are relevant to you. While much of the information we share is
anonymized, we may permit selected advertising partners to match and
re-identify you.
* With social network platforms when you access our site while logged into a
social network platform or when you post content from our online services to
your social network platform.
* In the course of legal proceedings or in response to legal orders or
government requests, and as otherwise required by law.
* As needed to support compliance and corporate governance functions.
* In connection with a transfer of ownership or assets, a corporate
reorganization, merger, or acquisition.
* With your employer, provided we have your authorization. Otherwise, any
reports to employers about the services provided to their employees are based
only on total employee group percentages and totals-and not on any individual
Member data or information that could be used to identify a past, present, or
future health status or condition.
E. HOW WE HANDLE PROTECTED HEALTH INFORMATION UNDER HIPAA
All health insurance carriers and health care providers may be subject to the
Health Insurance Portability and Accountability Act of 1996 (HIPAA) and
applicable regulations that government agencies have issued for HIPAA
implementation and compliance. HIPAA Privacy Regulations require certain
employee benefit plans involved in your health care to have a "Notice of Privacy
Practices." We collect, use and share your protected health information (PHI) as
provided in the applicable UPMC Health Plan's Notice of Privacy Practices listed
below.
We also share PHI as follows:
* In connection with UPMC Insurance Services Division's participation with
ClinicalConnect HIE. The individual PHI and health information stored within
ClinicalConnect HIE includes data such as test results, medication lists,
consultation and progress notes, and clinical claims information. UPMC
Insurance Services Division data will be shared only if the Member has been
to a ClinicalConnect HIE provider or facility and, while there, did not
choose to opt out of such information sharing. Members must notify their
ClinicalConnect HIE provider if they do not wish to participate in the HIE.
* In connection with the Organized Health Care Arrangement (OHCA) between UPMC
Insurance Services Division and UPMC to conduct analysis for quality
assessment and improvement activities, utilization review, payment
activities, and clinical solutions development to facilitate more effective
and efficient delivery of health care services to patients and Members. This
includes participation in various health care quality measures. Individual
PHI may be accessed, used, and/or shared in the course of carrying out such
OHCA activities.
In addition to this Privacy Statement, UPMC Health Plan's Notice of Privacy
Practices will give you even more specific information and details about how we
ensure the privacy of your health information Is covered by HIPAA. The UPMC
Health Plan's Notice of Privacy Practices will also explain all the HIPAA rights
that you have concerning the privacy of your health information, and how you can
exercise those rights.
We continually review our policies and procedures to ensure that we are meeting
the needs of privacy laws and our commitment to our Members. As new laws are
passed and new regulations are issued or clarified, we will be providing you
with revised information with any changes or updates.
If you have any questions concerning your right to the privacy and
confidentiality of your personal information and data that have been entrusted
to UPMC Health Plan, please contact our Member Services Department at the phone
number on the back of your ID Card.
Contact Information:
Specific inquiries about this statement regarding HIPAA readiness and compliance
should be directed to:
> UPMC Health Plan Privacy Officer
> U.S. Steel Tower
> 600 Grant Street
> Pittsburgh, PA 15219
> Email: HealthPlanCPO@upmc.edu
> Click here for general inquires about UPMC Health Plan
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HIPAA PRIVACY FORMS
*All documents are in PDF format
UPMC HEALTH PLAN (COMMERCIAL)
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UPMC FOR LIFE (MEDICARE)
* Notice of Privacy Practices HMO/PPO Members
* Personal Representative Designation Form
* Member Authorization to Use/Disclose PHI
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* Notice of Privacy Practices
* Personal Representative Designation Form
* Notificación de prácticas de privacidad
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* Notice of Privacy Practices
* Personal Representative Designation Form
* Member Authorization to Use/Disclose PHI
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* Notificación de prácticas de privacidad
UPMC MEDICARE SPECIAL NEEDS PLANS
* Notice of Privacy Practices
* Personal Representative Designation Form
* Member Authorization to Use/Disclose PHI
UPMC COMMUNITY HEALTHCHOICES
* Notice of Privacy Practices
* Personal Representative Designation Form
* Member Authorization to Use/Disclose PHI
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