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SOFTWARE FOR CONTACT CENTERS AND CUSTOMER SERVICE


CUSTOMER EXPERIENCE
AUTOMATION

QuandaGo uses intelligent process automation and conversational analytics
in combination with your contact center and back office to accelerate
experiences across your business.


Request a demo



ARE YOU READY FOR A NEW ERA OF CUSTOMER RELATIONSHIPS?


CUSTOMER EXPERIENCE
AUTOMATION



MESSAGING PLATFORMS

WhatsApp, Facebook Messenger, Viber and more.



MOBILE DEVICES & IOT

Engage mobile customers and analyze data on devices.



ENGAGE CUSTOMERS IN
HUMAN CONVERSATIONS
ACROSS CHANNELS

Make meaningful connections with your customers by understanding their intent in
consistent conversations across channels – messaging, voice, web, social,
mobile.




SOCIAL MEDIA

Connect with customers on Twitter, Facebook, Instagram.



WEB CHAT

Hybrid bot and live-support solution for websites.


LIVE AGENT SUPPORT

Empower agents and remote workers.



EMAIL MANAGEMENT

Support for customer email
communications.



MESSAGING PLATFORMS

WhatsApp, Facebook Messenger, Viber and more.

MOBILE DEVICES & IOT

Engage mobile customers and analyze data on devices.

SOCIAL MEDIA

Connect with customers on Twitter, Facebook, Instagram.

WEB CHAT

Hybrid bot and live-support solution for websites.

LIVE AGENT SUPPORT

Empower agents and remote workers.

EMAIL MANAGEMENT

Support for customer email
communications.

CONNECT CUSTOMERS TO THE BEST RESOURCE

Determine next best actions and deliver customers to the best resource —
self-service first with integrated knowledge base and automation — or direct
access to agents, back office employees, and remote workers.


BRING CX DATA AND APPS TOGETHER

QuandaGo enables you to bring together customer data, systems and apps from
across your business, making the right information available at the right time
for contact center agents with a unified 360° desktop — and for customers with
intelligent self-service and knowledge base integration.



& In-House Apps & Legacy Systems

ANALYZE INTERACTIONS ACROSS THE END-TO-END CUSTOMER JOURNEY

Learn to automate and complete repetitive and manual tasks more efficiently by
analyzing data across the customer journey, detecting sentiment, process
bottlenecks, escalations, and opportunities to improve the customer experience.




REDUCE HANDLE TIMES BY 50%
WITH AUTOMATION

AUTOMATING THE RETURNS PROCESS

Reduce the time it takes to handle today’s most common customer processes —
onboarding, answering product questions, or handling returns — by automating
tasks for customers, contact center agents and back office employees.

Get the CX Automation Guide

KEEP YOUR CURRENT CONTACT CENTER
INFRASTRUCTURE IN PLACE

The QuandaGo platform is based on open APIs and flexibility to support your
unique needs and environments. QuandaGo solutions can run on any contact center
infrastructure — including QuandaGo’s cloud contact center — and
solutions from other providers. Protect investments and minimize disruption.




Explore our Platform


ACCELERATE THE CUSTOMER EXPERIENCE TODAY!

Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better
experiences for customers and agents!









OUR PRODUCT

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 * System Status

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SERVICES

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INFORMATION

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NEWS

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QUANDAGO

QuandaGo is a cloud customer experience software company focused on contact
centers, knowledge management and business automation.

Rivium Quadrant 2
2909 LC
Capelle aan den IJssel
The Netherlands

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