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 * Our Offerings
   * Overview SSON Research & Analytics
   * About the City Cube
   * About the Shared Services Atlas
   * About the Metric Benchmarker
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   * Resource Center
 * Our Experts
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   * Insights: AMERICAS
   * Insights: EMEA
   * Insights: ASIA PACIFIC
   * Metrics & Benchmarking
   * State of Shared Services
   * Technology & Automation
 * Data Tools
   * City Cube
   * Intelligent Automation Universe
   * Metric Benchmarker
   * Shared Services Atlas
 * Events & Awards
   * Top 20 Most Admired SSOs & GBS Study
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The C-suite expects to see market metrics to evaluate shared services’
performance. I have explored some of the opportunities available in the market,
but have concluded that SSON Analytics offers reliable benchmark data, at a
highly competitive cost. Given access to this data, by region or industry, I can
draw my own conclusions. I don’t need to source expensive third-party analysts,
as we can interpret the data ourselves

Edoardo Peniche
Vice President, Global Business Services
Aptiv

 

By utilizing SSON Analytics' data tools/analytics reports, we have been able to
benchmark and assess how the company is positioned against world-class
performers. Knowing that what we are reading has been provided by practitioners
makes it a very trustworthy source of information.

Paul Bartley
Senior Director, Finance
Baxter International 

We are delighted and honored to be featured among the Top 20 Most Admired SSOs
for the fifth year in a row! This benchmark study provides valuable insight into
how GBS as an industry is developing and allows companies to compare versus
peers on what they do well and what can be improved in order to drive a
high-performing GBS organization.

Steve Rudderham
Head of Global Business Services
Carrier

As every GBS organization, we are constantly challenged to transform and drive
value add, while protecting our delivery foundations. We are proud to receive –
fifth in a row – this global recognition, an objective confirmation for us doing
the right thing. Kudos to all our teams across the globe. No doubt – SSON data
benchmarking – was essential for this journey

Maciej Piwowarczyk
Former Head of Global Business Services
Discovery Inc.

We are thrilled to be recognized by SSON as part of the “Top 20 Most Admired”
group. During this period of evolution within our industry, GBS organizations
are being challenged to continuously re-imagine how they create value. This
benchmarking study plays an important role in shaping the industry and continues
to inspire Takeda Business Solutions as we drive digital innovation, transform
our processes, and create exceptional people experiences.

Sanjay Patel
SVP & Global Head
Takeda Business Solutions

The Shared Services/GBS industry has shown great resilience in adapting and
overcoming this trying period. However, the C-suite still expects to see market
metrics to evaluate shared services’ performance. Trustworthy and up to date
data remains more important than ever…I found the benchmarking section of this
tool to be very useful. This gives the possibility to understand SSC locations
(Shared Services Atlas), various benchmarks on cost, FTE (Metric Benchmarker),
how Top SSCs differ from others, etc. This adds value to our assessments and
recommendations. Getting access to this data, by region or industry, I can draw
my own data driven insights, conclusions and draw meaningful roadmaps.

Eric Legrand
GBS Advisory Lead Europe | Managing Director
Accenture

As an Advisor to some of the largest and most successful enterprises in the
world, we rely on SSON Analytics during proposals as well as transformation
engagements. The Atlas is very helpful in supplementing our location analysis.
The City Cube is perhaps the most often used tool within the website as it
provides a ton of useful information to not only build business cases but to
understand the attractiveness of a certain location in not only compensation
costs, but also in terms of center operating costs, cost of living, and job
market characteristics. Of course, benchmarks are the ‘icing on the cake.

Scott Furlong
Partner
ISG

I enjoy and spend the most time in the Data Tools section. This gives the
possibility to understand SSC locations (Shared Services Atlas), various
benchmarks on cost, FTE.. (Metric Benchmarker), how Top SSCs differ from others,
etc. This adds value to our analyses.

Marianna Broyan
Research Associate
Kearney

As we measure our operations, we are tapping into the comprehensive metrics in
SSONA’s City Cube to benchmark what our peers in the same region and industry
are able to achieve. This helps us to identify opportunities to drive continuous
improvements.

Thomas Hung 
Vice President, Finance Shared Services
Galaxy Entertainment Group

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LATEST WORKBOOKS

1 - Comparing HR Performance Across GBS and Single-Function HR

2 - The State of Intelligent Automation in 2023

3 - Shared Services & GBS Strategic Objectives and Capabilities

4 - Key Trends & Insights, European Shared Services & GBS Organisations, 2023

5 - Key Trends & Insights, North American Shared Services & GBS Organizations,
2023


LATEST BLOGS

1 - Are you prioritizing Process Automation and Data Digitization?

2 - What About “Location”? The Next Big GBS Shuffle

3 - Servicing your Humans: Your #1 Priority

4 - Learning from the best: SSON's Top 20 Most Admired SSO/GBS Listing

5 - SSON Research & Analytics Releases 2022 Results of the Top 20 Most Admired
SSOs & GBS


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T: +65 6722 9400
E: info@sson-analytics.com
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#14-01 Robinson Centre
Singapore 068893

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