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Submission: On November 03 via manual from US — Scanned from DE
Submission: On November 03 via manual from US — Scanned from DE
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</form>Text Content
* Home
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1.
2.
3.
GREAT CUSTOMER EXPERIENCES
ARE BUILT ON EFFECTIVE
COMMUNICATIONS
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CENTRAL COMMUNICATIONS HUB FOR OMNI-CHANNEL TRANSACTIONAL COMMUNICATIONS
statements
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HOW WE DO IT?
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TRUSTED BY THE WORLD'S MOST INNOVATIVE BRANDS
TRUSTED BY THE WORLD'S MOST INNOVATIVE BRANDS
‹ ›
+200+ Million
Contacts Engaged
+150+ Billion
Communications Delivered
+1+ Billion
Personalized Experience
+1+ Million
Conversations
+200+ Million
Contacts
Engaged
+150+ Billion
Communications Delivered
+1+ Billion
Personalized Experience
+1+ Million
Conversations
DRIVE MEANINGFUL CONVERSATIONS WITH YOUR CUSTOMERS
WITH CENTRAL COMMUNICATIONS HUB BY FCI
* Design
* Integrate
* Deliver
* Track
* Automate
CONNECT WITH YOUR CUSTOMERS IN THEIR PREFERRED CHANNEL AND FORMAT
Print
SMS
Whatsapp
HTML
pURL
Email
Chatbot
pVideos
PDF
Push Notification
HAVE PERSONALIZED CONVERSATIONS WITH BILLIONS OF ACTIVE CUSTOMERS WITH WHATSAPP
COMMUNICATIONS
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ENHANCE YOUR OUTREACH WITH MULTI-LINGUAL SMS COMMUNICATIONS
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GENERATE AND DELIVER HIGH VOLUME PERSONALIZED PRINT COMMUNICATIONS
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MAKE YOUR COMMUNICATIONS MORE THAN A ‘DIGITIZED PAPER’.
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NEVER MISS A CORRESPONDENCE WITH A ROBUST ALTERNATIVE TO EMAIL
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ENHANCE THE DEFAULT MODE OF BUSINESS COMMUNICATION
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DO MORE THAN JUST RESOLVING QUERIES/FAQS.
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SIMPLIFY COMPLEX MESSAGES WITH PERSONALIZED VIDEOS
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MAKE YOUR PDF MORE THAN A ‘DIGITIZED PAPER’.
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SEND TIMELY PUSH NOTIFICATIONS ON YOUR CUSTOMER’ MOBILE APP – ESPECIALLY WHEN
YOU EXPECT THEM TO ACT ON IT.
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ENRICH YOUR COMMUNICATIONS WITH DATA FROM YOUR SYSTEMS IN REAL-TIME
Fetch real-time data from any source system to create hyper-personalized
customer communications.
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DESIGN ONCE AND DISTRIBUTE ANY
Create and deliver personalized, compliant customer communications across all
channels from our Central Communications Hub.
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GET DETAILED INSIGHTS ON YOUR ENGAGEMENT CHANNELS
Find out how each engagement channel is working for you, and invest efforts and
resource wisely.
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BUSINESS RULE DRIVEN ENGAGEMENTS
Enable channels to interact with each other by linking campaigns across
channels. Engage your users on a channel they are reachable on.
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DELIVERING VALUE ACROSS CUSTOMER LIFECYCLE
EXPLORE CUSTOMER EXPERIENCE SOLUTIONS BY FCI
SUCCESSFUL BUSINESSES INVEST IN CX TO DRIVE THEIR ROI
* 40% + Lift in
Conversion
* 8% + Improvement
in NPS
* 4X Higher Customer
Retention Rates
* 6X Customer
Lifetime Value
* 3X Revenue Growth
from Cross Sell
40% + Lift in
Conversion
8% + Improvement
in NPS
4X Higher Customer
Retention Rates
6X Customer
Lifetime Value
* 3X Revenue Growth
from Cross Sell
CUSTOMER TESTIMONIALS
1.
2.
60%
Decrease in service time
2X
Increase in operational efficiency
We cannot maintain all our current individual systems that support single use
cases any longer. Only if we do things from the customer's perspective, will we
maintain sustainable and effective customer service. We leveraged the best of
FCI solution to consolidate templates into reusable assets and cut service time
by more than half. We have and will continue to count on FCI’s capabilities to
deliver the remarkable.
ROHIT KOHLI
SVP - Customer Services & Operations, Bharti AXA General Insurance
--------------------------------------------------------------------------------
8,000 + Employees
25%
Reduction in total cost of ownership
8X
Increase in load handling capability
We recognized the need to reimagine customer engagement to keep up with
ever-evolving customer needs. FCI has helped us streamline communication
generation process and relieved resources for innovation and ideation. In a
competitive market we are now in a much better position to deliver much more,
much faster.
INDRANIL GHOSH
Technology Head, Cards & Payments, ICICI BANK
--------------------------------------------------------------------------------
99,000 + Employees
--------------------------------------------------------------------------------
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➤
OUR OFFICES
--------------------------------------------------------------------------------
Fusion Square, Plot No. 5A & 5B
8th Floor, Sector 126, Noida
UP 201 303, India
Sales Office :
21 Jefferson Ave
Hicksville, NY 11801, USA
+91 120 4787000
info@fci-ccm.com
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