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OUR COOKIES

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performance, and targeting cookies to improve our services, as well as
personalise your visit where you have given us permission to do so. To continue
to use the website and all functionality, click ‘Accept cookies’ to proceed.

If you wish to manage the cookies we use on your visit, please select ‘Manage
cookies’, or for full details please see our Cookie policy.

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JOIN THE BANK YOU CAN HOLD TO ACCOUNT

Your money has power. By choosing us as your bank, you’re choosing to withdraw
from having your money invested in the financing of fossil fuels, oppressive
regimes, unethical labour practices, and so much more. Because it’s the things
we won’t do that really set us apart.

We’re the bank you can hold to account.

We’re The Co-operative Bank.

Learn more about what makes us different

Join today


CHANGES TO ONLINE PAYMENTS

We’ve changed the way we confirm your online payments to keep your money safer.

Find out more


BANK OF ENGLAND BASE RATE CHANGE

On 15 December 2022, the Bank of England base rate increased from 3.00% to 3.5%.

Find out more


HELP WITH THE RISING COST OF LIVING

If you’re worried about money, we can help you find the right support.

Cost of living support
Energy bills support


OUR ETHICAL POLICY, REFRESHED

In our latest Ethical Policy we outline our commitments to the planet, its
people, and our communities, which has been shaped by over 370,000 customer
responses since 1992.

Ethical Policy


CELEBRATING 150 YEARS OF ETHICAL BANKING

and we're not stopping here. Since 1872, we’ve been putting our principles into
action.

Read our story


CREDIT CARDS THAT DON'T SUPPORT FOSSIL FUELS

We are now offering credit cards to brand new Co-operative Bank customers and
those without a Co-operative Bank Current Account so we wanted to remind you why
we do what we do. Credit cards are subject to status & eligibility criteria.

Compare our credit cards


SAVE MONEY, PROTECT THE PLANET WITH OUR ENERGY SAVING HOME IMPROVEMENT TOOL

Use our simple, free-to-use Energy Saving Home Improvement Tool (powered by the
Energy Saving Trust) to help you find ways to make your property more
sustainable and save money, long term.

Use our Energy Saving Tool


WE’RE SUPPORTING THE DISASTERS EMERGENCY COMMITTEE (DEC) PAKISTAN FLOODS APPEAL

Devastating floods have hit Pakistan, leaving millions in need of food, clean
drinking water and shelter. DEC charities are already on the ground providing
life-saving aid, but they urgently need more funds to reach more people. People
urgently need help. If you can, please join us by donating now.

Donate and find out more


AWARDS

Winners of Best Service from a Business Bank and Best Charity Banking Provider




ETHICAL THEN. ETHICAL NOW. ETHICAL ALWAYS.

We are guided by a unique, customer-led Ethical Policy that shapes how we do
business. Our values and ethics have always been more than just words. We are
serious about taking our commitments off the page and putting them into action,
and campaigning on the issues that matter to you.

Learn more about our values and ethics


OUR CHARITY PARTNERS




INDEPENDENT SERVICE QUALITY SURVEY RESULTS


PERSONAL CURRENT ACCOUNTS

As part of a regulatory requirement, an independent survey was conducted to ask
approximately 1000 customers of each of the 17 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.


OVERALL SERVICE QUALITY

We asked customers how likely they would be to recommend their personal current
account provider to friends and family.

Ranking

1
=

81%
1
=

81%
3


78%
4


72%
5


68%
13


53%

Read our detailed personal current account service quality survey results.

The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found on our personal current
account service quality information page

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The Co-operative Bank, Platform, smile and Britannia are trading names of The
Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP.
Registered in England and Wales No. 990937. The Co-operative Bank p.l.c. is
authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (No. 121885).

Credit facilities are provided by The Co-operative Bank p.l.c. and are subject
to status and our lending policy. The Bank reserves the right to decline any
application for an account or credit facility. The Co-operative Bank p.l.c.
subscribes to the Standards of Lending Practice which are monitored by the
Lending Standards Board.

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