www.challengerinc.com Open in urlscan Pro
2620:12a:8000::3 Public Scan

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Submitted URL:
https://sales.challengerinc.com/t/101556/c/8410912b-9d2f-4809-9c06-9e3307fcfbd0/NB2HI4DTHIXS653XO4XGG2DBNRWGK3THMVZGS3TDFZRW63JP...
Effective URL:
https://www.challengerinc.com/effortless-experience/?sbrc=1GUYPzjamyyT5c8ZhdjUXXg%3D%3D%24cgGjf6KG_0enKNathjDvfA%3D%3D
Submission: On October 20 via api (October 20th 2021, 5:36:34 pm UTC) from US — Scanned from DE

Form analysis
3 forms found in the DOM

GET https://www.challengerinc.com/

<form role="search" method="get" action="https://www.challengerinc.com/">
  <input type="text" name="s" placeholder="Search" id="search-input">
  <button class="search-btn"><i class="icon-search icon-magnifying-search-lenses-tool"></i></button>
</form>

POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/4808822/12c25097-dcff-4117-b878-9631a75677c8

<form novalidate="" accept-charset="UTF-8" action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/4808822/12c25097-dcff-4117-b878-9631a75677c8" enctype="multipart/form-data" id="hsForm_12c25097-dcff-4117-b878-9631a75677c8"
  method="POST" class="hs-form stacked hs-custom-style hs-form-private hsForm_12c25097-dcff-4117-b878-9631a75677c8 hs-form-12c25097-dcff-4117-b878-9631a75677c8 hs-form-12c25097-dcff-4117-b878-9631a75677c8_5da7e92a-d5dd-4b36-916e-850add4a8a10"
  data-form-id="12c25097-dcff-4117-b878-9631a75677c8" data-portal-id="4808822" target="target_iframe_12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0">
  <fieldset class="form-columns-2" data-reactid=".hbspt-forms-0.1:$0">
    <div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$0.1:$firstname"><label id="label-firstname-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your First Name"
        for="firstname-12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.0"><span data-reactid=".hbspt-forms-0.1:$0.1:$firstname.0.0">First Name</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$0.1:$firstname.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.$firstname"><input id="firstname-12c25097-dcff-4117-b878-9631a75677c8" class="hs-input" type="text" name="firstname" required="" value="" placeholder="First Name*"
          autocomplete="given-name" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.$firstname.0" inputmode="text"></div>
    </div>
    <div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$0.1:$lastname"><label id="label-lastname-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Last Name"
        for="lastname-12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.0"><span data-reactid=".hbspt-forms-0.1:$0.1:$lastname.0.0">Last Name</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$0.1:$lastname.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.$lastname"><input id="lastname-12c25097-dcff-4117-b878-9631a75677c8" class="hs-input" type="text" name="lastname" required="" value="" placeholder="Last Name*"
          autocomplete="family-name" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.$lastname.0" inputmode="text"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-2" data-reactid=".hbspt-forms-0.1:$1">
    <div class="hs_company hs-company hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$1.1:$company"><label id="label-company-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Company Name"
        for="company-12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0.1:$1.1:$company.0"><span data-reactid=".hbspt-forms-0.1:$1.1:$company.0.0">Company Name</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$1.1:$company.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$1.1:$company.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$1.1:$company.$company"><input id="company-12c25097-dcff-4117-b878-9631a75677c8" class="hs-input" type="text" name="company" required="" value="" placeholder="Company Name*"
          autocomplete="organization" data-reactid=".hbspt-forms-0.1:$1.1:$company.$company.0" inputmode="text"></div>
    </div>
    <div class="hs_email hs-email hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$1.1:$email"><label id="label-email-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Business Email"
        for="email-12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0.1:$1.1:$email.0"><span data-reactid=".hbspt-forms-0.1:$1.1:$email.0.0">Business Email</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$1.1:$email.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$1.1:$email.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$1.1:$email.$email"><input id="email-12c25097-dcff-4117-b878-9631a75677c8" class="hs-input" type="email" name="email" required="" placeholder="Business Email*" value="" autocomplete="email"
          data-reactid=".hbspt-forms-0.1:$1.1:$email.$email.0" inputmode="email"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$2">
    <div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle"><label id="label-jobtitle-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Job Title"
        for="jobtitle-12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle.0"><span data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle.0.0">Job Title</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle.$jobtitle"><input id="jobtitle-12c25097-dcff-4117-b878-9631a75677c8" class="hs-input" type="text" name="jobtitle" required="" value="" placeholder="Job Title*"
          autocomplete="organization-title" data-reactid=".hbspt-forms-0.1:$2.1:$jobtitle.$jobtitle.0" inputmode="text"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-0" data-reactid=".hbspt-forms-0.1:$3"></fieldset>
  <fieldset class="form-columns-0" data-reactid=".hbspt-forms-0.1:$4"></fieldset>
  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$5">
    <div class="hs_primary_practice__c hs-primary_practice__c hs-fieldtype-select field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-0.1:$5.1:$primary_practice__c"><label
        id="label-primary_practice__c-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Primary Practice" for="primary_practice__c-12c25097-dcff-4117-b878-9631a75677c8"
        data-reactid=".hbspt-forms-0.1:$5.1:$primary_practice__c.0"><span data-reactid=".hbspt-forms-0.1:$5.1:$primary_practice__c.0.0">Primary Practice</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$5.1:$primary_practice__c.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$5.1:$primary_practice__c.$primary_practice__c"><input name="primary_practice__c" class="hs-input" type="hidden" value="EE"
          data-reactid=".hbspt-forms-0.1:$5.1:$primary_practice__c.$primary_practice__c.0"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$6">
    <div class="hs_salesforce_campaign_id hs-salesforce_campaign_id hs-fieldtype-text field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-0.1:$6.1:$salesforce_campaign_id"><label
        id="label-salesforce_campaign_id-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Salesforce Campaign ID (18)" for="salesforce_campaign_id-12c25097-dcff-4117-b878-9631a75677c8"
        data-reactid=".hbspt-forms-0.1:$6.1:$salesforce_campaign_id.0"><span data-reactid=".hbspt-forms-0.1:$6.1:$salesforce_campaign_id.0.0">Salesforce Campaign ID (18)</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$6.1:$salesforce_campaign_id.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$6.1:$salesforce_campaign_id.$salesforce_campaign_id"><input name="salesforce_campaign_id" class="hs-input" type="hidden" value="7015w000001c7zEAAQ"
          data-reactid=".hbspt-forms-0.1:$6.1:$salesforce_campaign_id.$salesforce_campaign_id.0"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$7">
    <div class="hs_webpage hs-webpage hs-fieldtype-text field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-0.1:$7.1:$webpage"><label id="label-webpage-12c25097-dcff-4117-b878-9631a75677c8" class="" placeholder="Enter your Webpage"
        for="webpage-12c25097-dcff-4117-b878-9631a75677c8" data-reactid=".hbspt-forms-0.1:$7.1:$webpage.0"><span data-reactid=".hbspt-forms-0.1:$7.1:$webpage.0.0">Webpage</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$7.1:$webpage.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$7.1:$webpage.$webpage"><input name="webpage" class="hs-input" type="hidden" value="https://www.challengerinc.com/effortless-experience/"
          data-reactid=".hbspt-forms-0.1:$7.1:$webpage.$webpage.0"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.2">
    <div class="legal-consent-container" data-reactid=".hbspt-forms-0.2.0">
      <div class="hs-richtext" data-reactid=".hbspt-forms-0.2.0.2">
        <p>By clicking the "Submit" button, you are agreeing to the Challenger <span style="text-decoration: underline;"><a href="https://www.challengerinc.com/terms-of-use" rel="noopener" target="_blank">Terms of Use</a></span> and <span
            style="text-decoration: underline;"><a href="https://www.challengerinc.com/privacy-policy" rel="noopener" target="_blank">Privacy Policy</a></span>.</p>
      </div>
    </div>
  </fieldset>
  <div class="hs_submit hs-submit" data-reactid=".hbspt-forms-0.5">
    <div class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.5.0"></div>
    <div class="actions" data-reactid=".hbspt-forms-0.5.1"><input type="submit" value="Submit" class="hs-button primary large" data-reactid=".hbspt-forms-0.5.1.0"></div>
  </div><noscript data-reactid=".hbspt-forms-0.6"></noscript><input name="hs_context" type="hidden"
    value="{&quot;rumScriptExecuteTime&quot;:3190.800000190735,&quot;rumServiceResponseTime&quot;:3535.7000002861023,&quot;rumFormRenderTime&quot;:1.8000001907348633,&quot;rumTotalRenderTime&quot;:3538.2000002861023,&quot;rumTotalRequestTime&quot;:307.90000009536743,&quot;isLegacyThemeAllowed&quot;:&quot;true&quot;,&quot;lang&quot;:&quot;en&quot;,&quot;legalConsentOptions&quot;:&quot;{\&quot;legitimateInterestSubscriptionTypes\&quot;:[5827230,5268905,5268861],\&quot;communicationConsentCheckboxes\&quot;:[{\&quot;communicationTypeId\&quot;:5268905,\&quot;label\&quot;:\&quot;I agree to receive other communications from Challenger, Inc..\&quot;,\&quot;required\&quot;:false}],\&quot;legitimateInterestLegalBasis\&quot;:\&quot;LEGITIMATE_INTEREST_PQL\&quot;,\&quot;communicationConsentText\&quot;:\&quot;Challenger, Inc. is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:\&quot;,\&quot;processingConsentType\&quot;:\&quot;IMPLICIT\&quot;,\&quot;processingConsentText\&quot;:\&quot;In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.\&quot;,\&quot;processingConsentCheckboxLabel\&quot;:\&quot;I agree to allow Challenger, Inc. to store and process my personal data.\&quot;,\&quot;privacyPolicyText\&quot;:\&quot;<p>By clicking the \\\&quot;Submit\\\&quot; button, you are agreeing to the Challenger <span style=\\\&quot;text-decoration: underline;\\\&quot;><a href=\\\&quot;https://www.challengerinc.com/terms-of-use\\\&quot; rel=\\\&quot;noopener\\\&quot; target=\\\&quot;_blank\\\&quot;>Terms of Use</a></span> and <span style=\\\&quot;text-decoration: underline;\\\&quot;><a href=\\\&quot;https://www.challengerinc.com/privacy-policy\\\&quot; rel=\\\&quot;noopener\\\&quot; target=\\\&quot;_blank\\\&quot;>Privacy Policy</a></span>.</p>\&quot;,\&quot;isLegitimateInterest\&quot;:true}&quot;,&quot;sfdcCampaignId&quot;:&quot;7015w000001c7zEAAQ&quot;,&quot;embedAtTimestamp&quot;:&quot;1634751389083&quot;,&quot;formDefinitionUpdatedAt&quot;:&quot;1634587305872&quot;,&quot;pageUrl&quot;:&quot;https://www.challengerinc.com/effortless-experience/?sbrc=1GUYPzjamyyT5c8ZhdjUXXg%3D%3D%24cgGjf6KG_0enKNathjDvfA%3D%3D&quot;,&quot;pageTitle&quot;:&quot;Effortless Experience™ - Challenger&quot;,&quot;source&quot;:&quot;FormsNext-static-5.384&quot;,&quot;timestamp&quot;:1634751389086,&quot;userAgent&quot;:&quot;Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36&quot;,&quot;originalEmbedContext&quot;:{&quot;portalId&quot;:&quot;4808822&quot;,&quot;formId&quot;:&quot;12c25097-dcff-4117-b878-9631a75677c8&quot;,&quot;sfdcCampaignId&quot;:&quot;7015w000001c7zEAAQ&quot;,&quot;redirectUrl&quot;:&quot;https://www.challengerinc.com/thank_you_page/thank-you-for-reaching-out/&quot;,&quot;target&quot;:&quot;#hbspt-form-1634751388942-5341337181&quot;},&quot;redirectUrl&quot;:&quot;https://www.challengerinc.com/thank_you_page/thank-you-for-reaching-out/&quot;,&quot;urlParams&quot;:{&quot;sbrc&quot;:&quot;1GUYPzjamyyT5c8ZhdjUXXg==$cgGjf6KG_0enKNathjDvfA==&quot;},&quot;renderedFieldsIds&quot;:[&quot;firstname&quot;,&quot;lastname&quot;,&quot;company&quot;,&quot;email&quot;,&quot;jobtitle&quot;],&quot;formTarget&quot;:&quot;#hbspt-form-1634751388942-5341337181&quot;,&quot;correlationId&quot;:&quot;158e4a12-b933-4b88-8cce-ba2766d6410e&quot;,&quot;contentType&quot;:&quot;standard-page&quot;,&quot;hutk&quot;:&quot;8a259915c3608ec416b6cd5974f34410&quot;,&quot;useRecaptchaEnterprise&quot;:true}"
    data-reactid=".hbspt-forms-0.7"><iframe name="target_iframe_12c25097-dcff-4117-b878-9631a75677c8" style="display:none;" data-reactid=".hbspt-forms-0.8"></iframe>
</form>

POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/4808822/3ad89dd5-aac1-40da-951e-734d4c7828b6

<form novalidate="" accept-charset="UTF-8" action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/4808822/3ad89dd5-aac1-40da-951e-734d4c7828b6" enctype="multipart/form-data" id="hsForm_3ad89dd5-aac1-40da-951e-734d4c7828b6"
  method="POST" class="hs-form stacked hs-custom-style hs-form-private hsForm_3ad89dd5-aac1-40da-951e-734d4c7828b6 hs-form-3ad89dd5-aac1-40da-951e-734d4c7828b6 hs-form-3ad89dd5-aac1-40da-951e-734d4c7828b6_b700e549-430c-49a8-a425-4db1e2da2347"
  data-form-id="3ad89dd5-aac1-40da-951e-734d4c7828b6" data-portal-id="4808822" target="target_iframe_3ad89dd5-aac1-40da-951e-734d4c7828b6" data-reactid=".hbspt-forms-1">
  <div class="hs_email hs-email hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1:$0"><label id="label-email-3ad89dd5-aac1-40da-951e-734d4c7828b6" class="" placeholder="Enter your " for="email-3ad89dd5-aac1-40da-951e-734d4c7828b6"
      data-reactid=".hbspt-forms-1.1:$0.0"><span data-reactid=".hbspt-forms-1.1:$0.0.0"></span></label>
    <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1:$0.1"></legend>
    <div class="input" data-reactid=".hbspt-forms-1.1:$0.$email"><input id="email-3ad89dd5-aac1-40da-951e-734d4c7828b6" class="hs-input" type="email" name="email" required="" placeholder="Company Email*" value="" autocomplete="email"
        data-reactid=".hbspt-forms-1.1:$0.$email.0" inputmode="email"></div>
  </div><noscript data-reactid=".hbspt-forms-1.1:$1"></noscript><noscript data-reactid=".hbspt-forms-1.1:$2"></noscript>
  <div class="hs_blog_default_hubspot_blog_6047636758_subscription hs-blog_default_hubspot_blog_6047636758_subscription hs-fieldtype-radio field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-1.1:$3"><label
      id="label-blog_default_hubspot_blog_6047636758_subscription-3ad89dd5-aac1-40da-951e-734d4c7828b6" class="" placeholder="Enter your Challenger Blog Email Subscription"
      for="blog_default_hubspot_blog_6047636758_subscription-3ad89dd5-aac1-40da-951e-734d4c7828b6" data-reactid=".hbspt-forms-1.1:$3.0"><span data-reactid=".hbspt-forms-1.1:$3.0.0">Challenger Blog Email Subscription</span></label>
    <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1:$3.1"></legend>
    <div class="input" data-reactid=".hbspt-forms-1.1:$3.$blog_default_hubspot_blog_6047636758_subscription"><input name="blog_default_hubspot_blog_6047636758_subscription" class="hs-input" type="hidden" value="monthly"
        data-reactid=".hbspt-forms-1.1:$3.$blog_default_hubspot_blog_6047636758_subscription.0"></div>
  </div>
  <div class="hs_primary_practice__c hs-primary_practice__c hs-fieldtype-select field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-1.1:$4"><label id="label-primary_practice__c-3ad89dd5-aac1-40da-951e-734d4c7828b6" class=""
      placeholder="Enter your Primary Practice" for="primary_practice__c-3ad89dd5-aac1-40da-951e-734d4c7828b6" data-reactid=".hbspt-forms-1.1:$4.0"><span data-reactid=".hbspt-forms-1.1:$4.0.0">Primary Practice</span></label>
    <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1:$4.1"></legend>
    <div class="input" data-reactid=".hbspt-forms-1.1:$4.$primary_practice__c"><input name="primary_practice__c" class="hs-input" type="hidden" value="Unknown" data-reactid=".hbspt-forms-1.1:$4.$primary_practice__c.0"></div>
  </div>
  <div class="hs_salesforce_campaign_id hs-salesforce_campaign_id hs-fieldtype-text field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-1.1:$5"><label id="label-salesforce_campaign_id-3ad89dd5-aac1-40da-951e-734d4c7828b6" class=""
      placeholder="Enter your Salesforce Campaign ID (18)" for="salesforce_campaign_id-3ad89dd5-aac1-40da-951e-734d4c7828b6" data-reactid=".hbspt-forms-1.1:$5.0"><span data-reactid=".hbspt-forms-1.1:$5.0.0">Salesforce Campaign ID (18)</span></label>
    <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1:$5.1"></legend>
    <div class="input" data-reactid=".hbspt-forms-1.1:$5.$salesforce_campaign_id"><input name="salesforce_campaign_id" class="hs-input" type="hidden" value="701f20000017icpAAA" data-reactid=".hbspt-forms-1.1:$5.$salesforce_campaign_id.0"></div>
  </div><noscript data-reactid=".hbspt-forms-1.2"></noscript>
  <div class="hs_submit hs-submit" data-reactid=".hbspt-forms-1.5">
    <div class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.5.0"></div>
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Text Content

 * Challenger Careers
 * Contact Us

 * Challenger Careers
 * Contact Us

 * Why Us
   * Why Challenger
     * The Right Message
     * The Right Skills
     * The Right Buyers
   * Why Effortless Experience
     * Why Customer Effort Matters
     * Why Customer Service Coaching Matters
     * Why Quality Assurance Matters
 * Solutions
   * Sales Transformation for Organizations
     * Sales Messaging
     * Training & Development
     * Sales Process & Execution
     * Assessments, Certification & Coaching
     * Digital Badging
   * Customer Service Transformation
     * Low-Effort Rep Training
     * Coaching for Supervisors
     * Quality Assurance Transformation
 * Resources & Insights
   * The Challenger Blog
   * Webinars and Events
   * Tools & Resources
     * Case Studies
     * Calculators
     * Infographics, Research, and Videos
 * Who We Are
   * The Challenger Books
   * The Challenger Story
     * Mission and Values
     * Diversity & Inclusion
   * Our Team
     * Leadership & Staff
     * Challenger Advisors
   * Who We Work With
   * Challenger Careers
 * Contact us




EFFORTLESS EXPERIENCE

Our portfolio of Effortless Experience™ solutions supports the consistent
delivery of proactive, low-effort customer service transformation.




WHO IS EFFORTLESS EXPERIENCE?

Challenger is a global best practice professional services company dedicated to
changing behavior in Customer Service, Sales, and Marketing teams. Our service
programs are supported by ongoing research and backed by our best-selling book,
The Effortless Experience. Since 2015, we’ve offered a complete transformation
program teaching service reps the skills proven to reduce customer effort,
including positive language, advocacy, flexing communication styles,
acknowledging customer baggage, and others.



WORLD CLASS COACHING FOR SUPERVISORS

Build world class coaches across your function using an integrated framework to
ensure the sustained development of reps.

LOW EFFORT SKILLS FOR REPS

Deliver transformation to your organization by equipping your Reps with the nine
skills needed to deliver a low-effort experience no matter how challenging a
scenario.

QUALITY ASSURANCE TRANSFORMATION

Modernize your quality assurance function to incent and reward the right
customer-centric behaviors.

GET IN TOUCH

First Name*

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and Privacy Policy.



96%

of customers are disloyal after high-effort service experience

Read the Blog

81%

of customers speak negatively after high-effort service experience

Read the Blog


TESTIMONIALS

Previous

“When questioned about the increase in our scores, I shared that it’s all about
having great people who now have great strategies.  With the Effortless
Experience™ skills, we can insulate the customer from all of the back office
noise.  You can trust your people to stand in that gap.”

MARIAN FAVORS DIRECTOR, CUSTOMER SUPPORT, KARL STORZ

“It is hard to find programs that actually work and deliver on what they
promised.  It is especially difficult in the “soft-skills” area where so much is
dependent on the actual rep. This program makes that easier.”

PABLO VALCARCEL, ASSOCIATE DIRECTOR, CUSTOMER CARE – AMERICAS, LONZA

“This investment in coaching, and the overall development of our people, has
changed the culture of our call center. You can see it in the data and out on
the floor every day in how we help customers.”

JIM LEMERE DIRECTOR, NORTHWESTERN MUTUAL

“As a premium provider in our space, our service experience is a true
opportunity to differentiate. We saw a 20% reduction in escalations, which means
we are solving customer problems the first time around. In fact, our customer
VOC reflects that our reps are proactively solving problems before they are a
challenge for our customers.”

RANDY KOBAT, SVP RETAIL SOLUTIONS VAUTO

“What we hadn’t expected was the level of enthusiasm that would begin to
permeate the call center well beyond the pilot group…the program has increased
our center’s feedback culture, and has impacted our collaboration climate for
the better. There is greater knowledge-sharing across the frontline and a
greater sense of purpose in the work of serving the customer.”

LOCATION MANAGER, NUON

“When questioned about the increase in our scores, I shared that it’s all about
having great people who now have great strategies.  With the Effortless
Experience™ skills, we can insulate the customer from all of the back office
noise.  You can trust your people to stand in that gap.”

MARIAN FAVORS DIRECTOR, CUSTOMER SUPPORT, KARL STORZ

“It is hard to find programs that actually work and deliver on what they
promised.  It is especially difficult in the “soft-skills” area where so much is
dependent on the actual rep. This program makes that easier.”

PABLO VALCARCEL, ASSOCIATE DIRECTOR, CUSTOMER CARE – AMERICAS, LONZA

“This investment in coaching, and the overall development of our people, has
changed the culture of our call center. You can see it in the data and out on
the floor every day in how we help customers.”

JIM LEMERE DIRECTOR, NORTHWESTERN MUTUAL

“As a premium provider in our space, our service experience is a true
opportunity to differentiate. We saw a 20% reduction in escalations, which means
we are solving customer problems the first time around. In fact, our customer
VOC reflects that our reps are proactively solving problems before they are a
challenge for our customers.”

RANDY KOBAT, SVP RETAIL SOLUTIONS VAUTO

“What we hadn’t expected was the level of enthusiasm that would begin to
permeate the call center well beyond the pilot group…the program has increased
our center’s feedback culture, and has impacted our collaboration climate for
the better. There is greater knowledge-sharing across the frontline and a
greater sense of purpose in the work of serving the customer.”

LOCATION MANAGER, NUON

“When questioned about the increase in our scores, I shared that it’s all about
having great people who now have great strategies.  With the Effortless
Experience™ skills, we can insulate the customer from all of the back office
noise.  You can trust your people to stand in that gap.”

MARIAN FAVORS DIRECTOR, CUSTOMER SUPPORT, KARL STORZ

Next
 * 1
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 * 5

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1 / 5


OUR ADVISORS CAN MEET YOU ANYWHERE

Challenger and Effortless Experience Advisors bring practical experience and
senior business leadership to every live training or workshop event.

Meet Our Advisors
Previous

DOUG FERREIRA

Former Senior Director of Global Sales Effectiveness

CASEY BANTA

Principal & Founder, Beyond Orange LLC

SRI SESHADRI

Finance Director

DOUG FERREIRA

Former Senior Director of Global Sales Effectiveness

CASEY BANTA

Principal & Founder, Beyond Orange LLC

SRI SESHADRI

Finance Director

DOUG FERREIRA

Former Senior Director of Global Sales Effectiveness

Next


RESOURCES

Filter By
 * Customer Service

BEING THE BEST VIRTUAL COACH YOU CAN BE

Being a successful coach is tough. Being a successful coach when you are working
from...

 * blog
 * Jul 28, 2020
   

TECHNOLOGY WON’T SAVE YOU

Every day I have a front row seat to see the impact our research has...

 * blog
 * Apr 22, 2021
   

STILL WAITING FOR THE ELUSIVE RETURN TO “NORMAL”: FOURTH SERVICE LEADER PULSE
SURVEY RESULTS

As we wind down the summer, the Effortless Experience team at Challenger
deployed our fourth...

 * blog
 * Sep 14, 2020
   

SO YOU THINK YOU CAN CHANGE?

Think about the last time you tried something new. Most likely, you felt
excited, but...

 * blog
 * Jul 30, 2020
   

EFFORTLESS EXPERIENCE RESOURCE CENTER

The Effortless Experience Resource Center is designed to help customer service
and support leaders manage...

 * Customer Service
   

PREPARING SALES TEAMS TO WORK VIRTUALLY IN UNCERTAIN TIMES

The outbreak of coronavirus is propelling a lot of B2B commerce toward virtual.
In an...

 * blog
 * Mar 12, 2020
   

WANING OPTIMISM AND WANING CONTACT VOLUMES – SERVICE LEADER PULSE SURVEY 2
RESULTS

It has been about six weeks since our first survey results were released
detailing service...

 * blog
 * Apr 27, 2020
   

ON-DEMAND: THE CUSTOMER EXPERIENCE SUMMIT

The Customer Experience Summit is a no nonsense virtual gathering of customer
service and experience...

 * events
   

A MEGAPHONE FOR COMPLAINTS: SOCIAL MEDIA’S IMPACT ON CUSTOMER SERVICE

You've seen the social media posts that have gone viral when a company's
customer service...

 * blog
 * Dec 19, 2019
   

ARE YOU EXPECTING AN EFFORTLESS BLACK FRIDAY?

Ahhh, Black Friday.  A day that historically kicks off the holiday shopping
season with massive...

 * blog
 * Nov 09, 2020
   

BEING THE BEST VIRTUAL COACH YOU CAN BE

Being a successful coach is tough. Being a successful coach when you are working
from...

 * blog
 * Jul 28, 2020
   

TECHNOLOGY WON’T SAVE YOU

Every day I have a front row seat to see the impact our research has...

 * blog
 * Apr 22, 2021
   

STILL WAITING FOR THE ELUSIVE RETURN TO “NORMAL”: FOURTH SERVICE LEADER PULSE
SURVEY RESULTS

As we wind down the summer, the Effortless Experience team at Challenger
deployed our fourth...

 * blog
 * Sep 14, 2020
   

SO YOU THINK YOU CAN CHANGE?

Think about the last time you tried something new. Most likely, you felt
excited, but...

 * blog
 * Jul 30, 2020
   

EFFORTLESS EXPERIENCE RESOURCE CENTER

The Effortless Experience Resource Center is designed to help customer service
and support leaders manage...

 * Customer Service
   

PREPARING SALES TEAMS TO WORK VIRTUALLY IN UNCERTAIN TIMES

The outbreak of coronavirus is propelling a lot of B2B commerce toward virtual.
In an...

 * blog
 * Mar 12, 2020
   

WANING OPTIMISM AND WANING CONTACT VOLUMES – SERVICE LEADER PULSE SURVEY 2
RESULTS

It has been about six weeks since our first survey results were released
detailing service...

 * blog
 * Apr 27, 2020
   

ON-DEMAND: THE CUSTOMER EXPERIENCE SUMMIT

The Customer Experience Summit is a no nonsense virtual gathering of customer
service and experience...

 * events
   

A MEGAPHONE FOR COMPLAINTS: SOCIAL MEDIA’S IMPACT ON CUSTOMER SERVICE

You've seen the social media posts that have gone viral when a company's
customer service...

 * blog
 * Dec 19, 2019
   

ARE YOU EXPECTING AN EFFORTLESS BLACK FRIDAY?

Ahhh, Black Friday.  A day that historically kicks off the holiday shopping
season with massive...

 * blog
 * Nov 09, 2020
   

BEING THE BEST VIRTUAL COACH YOU CAN BE

Being a successful coach is tough. Being a successful coach when you are working
from...

 * blog
 * Jul 28, 2020
   

TECHNOLOGY WON’T SAVE YOU

Every day I have a front row seat to see the impact our research has...

 * blog
 * Apr 22, 2021
   

STILL WAITING FOR THE ELUSIVE RETURN TO “NORMAL”: FOURTH SERVICE LEADER PULSE
SURVEY RESULTS

As we wind down the summer, the Effortless Experience team at Challenger
deployed our fourth...

 * blog
 * Sep 14, 2020
   

SO YOU THINK YOU CAN CHANGE?

Think about the last time you tried something new. Most likely, you felt
excited, but...

 * blog
 * Jul 30, 2020
   

1 / 10
Contact Us
 * Why Challenger
 * Why Effortless Experience
 * Solutions
 * Resources & Insights
 * Who We Are
 * Contact us

 * Challenger Careers
 * Contact us

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