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ZACK CHADWICK

IT Professional with a strong aptitude for technology. I am focused on an
excellent end-user experience achieved through prompt, thorough, and caring
customer service. I enjoy being part of a cohesive and focused team. Pride
myself on a solid work ethic and taking ownership of projects and problems
through to resolution. Diligent, curious, and driven by new challenges and
technology. I am constantly learning both professionally and personally using a
homelab to deploy, test, and learn new technologies. Difficult problems with
interesting solutions drive my passion for learning. Comfortable in Windows,
Linux, and Mac environments.

  Dayton, OH 45420, US      zack.chadwick@gmail.com      937-238-4767     
https://www.linkedin.com/in/zack-chadwick/

EDUCATION

 * B.S. Cloud Computing
 * Western Governors University
 * Expected Graduation: June 2024
   
   
 * The National Society of Leadership and Success
 * Member since 2022

CERTIFICATIONS

 * AWS Certified Cloud Practitioner
 * CompTIA A+
 * CompTIA Cloud+
 * CompTIA Cloud Admin Professional
 * CompTIA IT Operations Specialist
 * CompTIA Network+
 * CompTIA Secure Cloud Professional
 * CompTIA Secure Infrastructure Specialist
 * CompTIA Security+
 * Google IT Support Professional
 * ITIL 4 Foundation
 * Jamf Certified Associate
 * LPI Linux Essentials
 * Okta Certified Professional

SKILLS AND FAMILIARITY

 * Ansible
 * AWS EC2/CodeBuild/CodeCommit
 * Azure AD
 * Chromebooks
 * Google Admin Console
 * HaloITSM
 * Helm
 * iPhone / iPad Support
 * Jamf Pro / Connect / Protect
 * KnowBe4
 * Kubernetes
 * Laptop / Desktop Hardware
 * Linux
 * MacOS
 * Microsoft Endpoint
 * Mosyle
 * NGINX
 * Office365
 * Okta
 * Powershell
 * Proxmox VE
 * Regex

STUDYING FOR / LEARNING

 * AWS Certified Solutions Architect
 * AWS Certified SysOps Administrator-Associate

HOMELAB

 * Dell 28u Rack
 * Hyve Zeus 1u
 * 4U 36bay
 * DL385 G6
 * Ubiquiti UDM Pro
 * Ubiquiti 24port PoE Switch
 * MikroTik 10GbE Switch

WORK EXPERIENCE

SYSTEMS ADMINISTRATOR, MILE TWO, MAY 2021 - PRESENT

 * DevOps resource for both internal and client projects
   * Create, modify, and troubleshoot GitLab CI/CD Pipelines
   * Create and modify Docker containers to meet security and functionality
     requirements
   * Create and modify Helm charts for application deployments
   * Create and modify Terraform for infrastructure deployments within specific
     projects
   * Troubleshoot microservice deployments and connectivity issues within
     Kubernetes
   * Manage AWS infrastructure creation, upgrades, and maintenance (EC2, RDS,
     S3, EBS, etc.)
   * Configure on-prem Kubernetes cluster access with OIDC and Okta
 * Manage small fleet of on-premise servers
   * Utilize Ansible to standardize and automate initial deployments
   * Install, deploy, and configure server hardware including appropriately
     sizing UPS devices based on power requirements
   * Deploy and monitor environmental sensors for server locations
   * Implement network isolation and manage NACLs as needed
 * Responsible for Mac/iPad management by utilizing MDM solutions, including
   * Create or customize scripts to perform desired management tasks
   * Maintain up-to-date software packages by utilizing Jamf Composer, pkgbuild,
     autopkg, and other tools as necessary
   * Create, update, and maintain policies, configuration profiles, and custom
     extension attributes
   * Create, monitor, and deploy to groups utilizing multiple fields and regex
     to capture desired devices
 * Manage Okta and other vendor IAM systems
 * Manage KnowBe4 for phishing campaigns, employee training programs, and
   reported phishing attempts
 * Perform troubleshooting and outage response for hardware, network, and
   software
 * Utilize Microsft Endpoint to manage end-user Windows devices, including
   * Create configuration policies to match organization's security requirements
   * Package software for automatic deployment or installation through Company
     Portal
   * Create Powershell scripts for specific configurations or remediations as
     needed
 * Maintain audio, video, and collaboration equipment on-site
 * Participate in internal Community of Practice (CoP) for DevOps, including
   finding and performing demos of open source projects

NOTABLE ACHIEVEMENTS

 * Recognized at quarterly all-hands and inducted into "Mile Two Masters" due to
   performance and demonstration of 'Humble Expertise' company value
 * Right-sized existing AWS infrastructure resulting in 96% cost reduction over
   3 years.
 * Championed and implemented move from Jamf to Mosyle resulting in 62% billing
   reduction, along with increased security posture on Mac endpoints.
   * Completed configuration, testing, and successful migration of all employee
     devices in 40 days.
 * Configured hardware and software for multi-node on-prem Kubernetes cluster,
   including GPU passthrough with containerd


DESKTOP TECHNICIAN, COMPUCOM, SEPTEMBER 2018 - MAY 2021

 * Assist end-users at a walk-up ‘Solution Center’ as well as through ServiceNow
   ticketing system.
 * Provide remote support for users working from home.
 * One of two techs with storage access to meet users for local break/fix in the
   wake of Covid-19.
 * Perform hardware setup, deployment, break/fix, and software installation for
   users.
 * Handle hardware inventory and life cycle management process.
 * Provide Audio / Video support and setup for meeting rooms and telepresence
   units.
 * 24/7 on-call rotation for Network, Server, Telecom, and on-site support.
 * Provide support for site VIP / SLT.
 * Test compatibility and recommend new hardware solutions for the environment.
 * Assist in the development and revision of standard operating procedures.

NOTABLE ACHIEVEMENTS

 * Closed down 2,000+ seat site in 4 weeks with no prior notice.
   * Removed over 1400 desktops from the floor, wiped, and returned to vendor.
   * Shipped out over 70 pallets of e-waste for recycling.
   * Decommissioned server room with 20+ racks.
   * Shipped 15+ pallets to other sites.
   * Stocked and inventoried temporary storage off-site for local break/fix
     cases.
 * Assisted with the Covid-19 response throughout the company.
   * Expedited testing of new equipment coming into the environment.
   * Successfully moved 2,000+ users to work at home in the course of 2.5 weeks.
   * Configured hardware, verified user accounts, and assisted with equipment
     training of 400+ temporary work-at-home users.
   * Designated site tech to assist Enterprise Operations with their "gold
     standard" rollout.
 * Discovered and tested fix for ‘Group Policy Service’ error during
   company-wide WaaS upgrade to 1803 that was then deployed by the SCCM team.
 * Developed PowerShell executable to pull the newest version of spreadsheets on
   SharePoint and convert for integration into master asset database.
 * Developed PowerShell scripts to improve remote user support for both the
   technician and end-user. Solving remediation issues silently on the back end
   rather than interrupting the end-user’s day.
 * Recognized as subject matter expert for desktop technicians across all sites
   to contact prior to escalating to Tier 3 support.
 * Helped to design and implement team knowledgebase with direct manager.


COLLATERAL PROCESSOR / COLLATERAL PROCESSOR SR, PNC BANK, JUNE 2012 - SEPTEMBER
2018

 * Process mortgage satisfactions for paid in full loans
 * Perform line of business reviews for satisfactions through all steps of the
   release process
 * Work with external investors to have necessary documentation executed
 * Request, receive, log, and maintain collateral from external custodians
 * Manage SharePoint site for multiple departments
 * Review, update, and maintain departmental procedures
 * Handle escalated issues from customers and other lines of business
 * Interview, hire, and manage temporary workers for special project

NOTABLE ACHIEVEMENTS

 * President’s Award for Outstanding Performance 2017
 * Volunteer for Grow Up Great preschool program.
 * Planned and coordinated monthly luncheons to drive employee engagement.
 * Created a personal productivity tracking spreadsheet that was adopted by
   management for the entire department.
 * Designed Women Connect EBRG (employee business resource group) SharePoint
   site.
 * Designated contact for any issues outside of standard operating procedures.