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eGain Marketplace/eGain Knowledge Hub™ for Microsoft SharePoint Online
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eGain Knowledge Hub™ for Microsoft SharePoint Online
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eGain Knowledge Hub™ for Microsoft SharePoint Online
eGain Knowledge Hub™ provides a comprehensive way to unify knowledge across
sources and serve the same high-quality knowledge at every customer touchpoint.
Through this integration with SharePoint Online, it unlocks and surfaces the
existing SharePoint Online content for agents.
Contact center agents using eGain Knowledge Hub can quickly resolve a broad
range of customer queries using the content stored in SharePoint Online (also
known as Office 365 and Microsoft 365) and the knowledge stored in eGain
Knowledge Hub™. They can preview the SharePoint Online content available as part
of the federated search results. This integration allows organizations to use
the existing content in SharePoint Online repositories and make it available
easily to the contact center agents.





Features
 1. Allows agents and customers to search SharePoint Online content along with
    the knowledge in eGain Knowledge Hub™ in one query.
 2. Federated search results show a preview of the SharePoint Online document
    along with the document type.
 3. Administrators can use the intuitive setup screens to configure the
    connector in minutes.

Benefits
 1. Pre-built SharePoint Online connector to connect your SharePoint Online
    sites with eGain Knowledge Hub™ application. No coding required by
    administrators to setup and configure this integration.
 2. With one query, agents can access the content in SharePoint Online sites and
    knowledge stored in eGain Knowledge Hub™, reaching the relevant knowledge
    with fewer clicks and reducing window switching. Agents do not need to
    navigate to different SharePoint repositories to access the content they are
    looking for.



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1.0 $249.00 per month https://www.egain.com/egain-support/Sign up for a 30-day
risk-free, no cost pilot of eGain Knowledge Hub™ for Microsoft SharePoint
Onlinehttps://www.egain.com/knowledge-management-software-pilot-risk-free/





> Article ID: EASY-8595
> eGain Knowledge Hub™ for Microsoft SharePoint Online


You can view this article at:

https://marketplace.egain.com/kb/apps/content/EASY-8595/eGain-Knowledge-Hub-for-Microsoft-SharePoint-Online?utm_source=1on1&utm_medium=email&utm_campaign=sharepoint_na&uid=f38cda39-eee0-eb11-bacb-000d3a9e9ca3

Version
1.0
Connector Pricing
$249.00 per month
Contact Us
Sign up for a 30-day risk-free, no cost pilot of eGain Knowledge Hub™ for
Microsoft SharePoint Online
Sign Up Now
 * RESOURCES
   
 * eGain_for_SharePoint_integration_guide.pdf
   

   
   
 * Knowledge‐Enabling Microsoft SharePoint For Superior Customer Experiences
   
 * eGain Knowledge Hub™ on Microsoft AppSource
   

Technical Support
https://www.egain.com/egain-support/



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