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https://lectricebikes.com/policies/refund-policy
Submission: On December 27 via manual from US — Scanned from US
Submission: On December 27 via manual from US — Scanned from US
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Text Content
Press Alt+1 for screen-reader mode, Alt+0 to cancelAccessibility Screen-Reader Guide, Feedback, and Issue Reporting Skip to content YOUR CART IS EMPTY Continue shopping YOUR CART Loading... ESTIMATED TOTAL $0.00 USD Taxes, Discounts and shipping calculated at checkout Update Check out ❄️ Shop the Holiday Sale and get over $780 in savings! 04 Days : 12 Hours : 51 Min : 46 Sec * eBIKES Shop By Model Shop By Category All eBikes NEW: XPedition 2.0 XP 3.0 XPress NEW: XPeak 2.0 XP Lite 2.0 XP Trike Lectric ONE Commute Cruiser Off Road Cargo Trike Folding Step-Through Fat Tire Lightweight Deals on eBikes → Compare eBike Models → * ACCESSORIES Shop by Category Shop by Model All Accessories Holiday Sale eBike Upgrades Upgraded Seating Baskets & Cargo Helmets Vehicle Racks Batteries & Parts Merchandise XP 3.0 Accessories XP Step-Thru 3.0 Accessories XP Lite Accessories XPeak Accessories XPress Accessories XPedition Accessories XP Trike Accessories Lectric ONE Accessories Save 30% on Batteries → Shop Gift Guide → * HOLIDAY SALE Search 0 Cart Search EBIKES Model Category All eBikes NEW: XPedition 2.0 XP 3.0 XPress NEW: XPeak 2.0 XP Lite 2.0 XP Trike Lectric ONE Commute Cruiser Off Road Cargo Trike Folding Step-Through Fat Tire Lightweight Deals on eBikes → Compare eBike Models → ACCESSORIES by Category by Model All Accessories Holiday Sale eBike Upgrades Upgraded Seating Baskets & Cargo Helmets Vehicle Racks Batteries & Parts Merchandise XP 3.0 Accessories XP Step-Thru 3.0 Accessories XP Lite Accessories XPeak Accessories XPress Accessories XPedition Accessories XP Trike Accessories Lectric ONE Accessories Save 30% on Batteries → Shop Gift Guide → HOLIDAY SALE GIFT GUIDE REVIEWS COMPARE DISCOVER * Best Sellers * eBike Quiz * Livin' Lectric Blog * Test Ride * Phoenix Showroom * About Us * Philanthropy SUPPORT * Refer a Friend * Contact Us * Help Center * Service Videos & Tutorials * Service Partner Network Wishlist Referral Program 1 Year Warranty Free Shipping 500k+ Happy Riders Best-Selling eBike in America * GIFT GUIDE * REVIEWS * COMPARE * DISCOVER Best Sellers eBike Quiz Livin' Lectric Blog Test Ride Phoenix Showroom About Us Philanthropy * SUPPORT Refer a Friend Contact Us Help Center Service Videos & Tutorials Service Partner Network REFUND POLICY Returns & Cancellations You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent you are responsible for the return shipping fee. In addition, the original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Our refund policy is ‘All Sales Final’. Unfortunately, we can’t offer a refund or exchange after the bike has shipped. If you make a purchase from outside of the United States, currency conversion charges may be applied by your credit card company and Shopify (the payment processor). You will be responsible for all of these charges. Lectric eBikes can only refund in USD up to the full amount of your original purchase. To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return. In addition, the item must be in the original packaging. You may be charged a restocking fee of up to $300 at our sole discretion for any returns or exchanges. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us until we have authorized the return in writing. If you order a product by mistake you will be charged according to this policy. Accessories and apparel are not eligible for return, exchange, or refund. Refunds Once your return is received and inspected we will notify you of the approval or rejection of your refund. Lectric eBikes reserves the right to withhold up to the full value of the refund if the bike is in poor condition upon receipt. A restocking fee of up to $300 may be applied. If the bike has been in your possession for 14 days or has been ridden it will not be eligible for return. If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days. Exchanges We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please email support at contact@lectricebikes.com. SHOP * All eBikes * Best Sellers * eBikes by Category * ONE Commuter eBike * Accessories * Sales * eBike Quiz * Compare Models * FAQ * Showroom * Rent or Test Ride SUPPORT * Help Docs * Service Network * Contact Us * Refer a Friend * Warranty * Return Policy * Shipping Policy * Terms of Service * Privacy Policy * Military Discount * Recalls COMPANY * About Us * Philanthropy * Careers * Blog * Photo Contest * Dealer Opportunities * Minnesota Rebate * Colorado Rebate * VIP Award Program * Accessibility CONNECT * Facebook * Instagram * YouTube * TikTok * Twitter Email: contact@lectricebikes.com View Showroom Hours > © 2024, Lectric eBikes® Sitemap * Choosing a selection results in a full page refresh. * Opens in a new window. 0