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Enterprise Learning Solutions
CX is Everybody's Business or Nobody's Business
Download the Guide


THE NEW STATUS QUO IN ATTRACTING AND RETAINING CUSTOMERS

Customers are better than ever at spotting which brands provide better services,
and their demands are expanding. They might see your brand in an internet
search, but you’re passed over for a competitor that has a better appeal. 

Businesses that adopt a customer experience approach have a significant
competitive advantage in today’s world.

One size does not fit all when it comes to training employees in CX. Each
organization has its unique set of challenges, customer base, and industry
dynamics.




TO CONSISTENTLY DELIVER EXCEPTIONAL CX, ORGANIZATIONS NEED A WELL-TRAINED AND
MOTIVATED WORKFORCE.




GLOBAL IMPACT

CX University has trained over 18,500 professionals in over 100 countries.


AWARD WINNING

We are recognized among the top ten best CX certification programs in the USA.


CUSTOM DESIGNS

Your Enterprise Learning Solution can be co-created in the language of your
organization and aligned to your brand.


HOSTED BY YOU

Capable of transferring SCORM files to host on your local platform.

Download the Guide

Our Enterprise Learning Client, United Bank for Africa, launched its CX
Excellence Program in 2023 across 20 African countries in English and French.


Crowe has trained over 600 to improve client relationships.


Reliant Energy trained over 2500 associates and applies CXU custom programs to
onboard all new employees.
 * Boehringer Engleheim adopts program for 150 plus brand managers in 2022.
 * Boeringher Engleheim implements a customer-facing CX program for 4-6 K sales
   professionals in 2023.


Developed a custom program in German with moveXM for the German Automotive
market.


Konica Minolta rolls out a custom eLearning program for over 10K employees in
Europe and the USA.
Contact Us for Pricing


WE PRACTICE WHAT WE PREACH!

We are also relentlessly restless! We are driven by a feeling that things are
just not good enough.

We listen to our customers. We make changes because of their feedback. Some of
these changes are significant – we have created new programs, added
science-based interactive learning tools, provide easy and effortless access to
learning, develop and deliver action learning workshops, and never cease to ask,
“What can we do to improve?”

The results make us proud – our Net Promoter score (NPS)® is +90!

Discover How
Try the NPS eModule

Download the Guide

Thanks to CX University’s support, we co-created from scratch an original
e-learning course Customer Centricity that’s tailored to our company’s needs. We
will distribute it to more than 10 local operating companies in the United
States, Europe, and Asia. We are very confident that e-learning from CX
University will help enhance Customer Centricity in Konica Minolta worldwide.

Yuka DannoKonica Minolta
Working with CXU has been an incredibly valuable experience for me. The CXU team
is dedicated, knowledgeable, and passionate about their work. Whenever I faced
challenges or had questions during the development process, their support was
prompt and helpful. Their expertise and guidance have been instrumental in
honing my customer service skills as well, as a learned a thing or two from how
they interacted with their customers. The courses offered by CXU are
comprehensive, insightful, and tailored specifically to the field of customer
experience. Through their training, I have gained a deeper understanding of
customer needs, expectations, and effective communication strategies. The
modules are well-structured, covering various aspects of CX, including empathy,
active listening, conflict resolution, and more.

The modules were easy to understand and had a direct impact on my career because
it was easily applicable. I am grateful for the generous support provided by the
CX team. I highly recommend CXU to anyone seeking to improve their customer
experience skills or enhance their organization's customer service capabilities.

Efosa AjorgborLearning Management Leader & Customer Experience, UBA United Bank
for Africa Plc Nigeria
Susan Dieth, Reliant Energy on the “Customer First” e-Learning Module for
Reliant

Thank you so much!! I am very excited as well and sincerely appreciate what you
and CX University have helped us achieve! From the workshop to the e-learning
module, we are well on our way to accomplishing our mission of helping every
employee see that they play a role in driving customer loyalty. Here are a few
of the comments I’m receiving from employees about the e-learning course:
“I thought that the e-learning module was set up in an easy to read/follow
format.”
“It was very informative.”
“Very informative and actually something I was interested in learning :)”
“It was an informative and pensive module and engaged one in critical thinking.”
“Very informative and touched multiple critical aspects of the business.”




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LEADING THE WAY IN EXPERIENCE TRAINING!

CX University is the only Recognized Training Provider through the CXPA that
offers fully online training in Customer Experience.



ADVANCING THE CX DISCIPLINE

CX University is partnered with Moravian University to grant learners up to six
MBA credits.

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NEED HELP? CALL OUR AWARD-WINNING SUPPORT TEAM 24/7 AT (484) 254-4052

CX University is leading the way in Customer Experience training.

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