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CONTACT HP Please wait while we gather your contact options IBM WebSphere Portal * Home * IBM Logo * Sign Up * Log In * Welcome * Getting Started * Support Home * Product Home * Product Warranty Result * ConcentraWrapper currently selected * pFinderResults * Product Details Page * SearchResult * Error Page * individual import test * DisputeForm * SWDSelfService * SWDSelfServiceStep * SWDSelfServiceFinish * SWDpFinderNoResults * ExitDisclaimer * RemoteConnection * Warranty Check * Unknown Warranty * Historical Products * MediaOrdering * IdentifyProduct * changeProductPFinderResults * WCM Generic Page * Customer Support MicroSite * CustomerSupportMicroSitePPSTheme-2 * MicroSite * orderconfirmation * productreplacement * swdDriverDetails * multipleWarranty * SWDpfinderBadResults * caseCreation * caseCreationSubmit * Asset Conversion Page * HP Microsite * WarrantyOnly * ServiceLocator * Dashboard * Add Device * productIdentification * SecurityBulletinArchive * Event Automation Service * PracticePage * Practice Dashboard * Sample Dashboard Having it to support existing signout flows SELECT REGISTRATION OPTION PERSONAL ACCOUNTS * Save your personal devices and preferences * Easy access to support resources Create personal account BUSINESS/IT ACCOUNTS * Managing contracts and warranties for your business * Submitting and managing support cases Create business account Privacy Policy © Copyright 2023 HP Development Company, L.P. Skip to Content Skip to Footer https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Explore Open Explore Shop Open Shop Support Open Support Explore Featured Security Hybrid work HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact Construction layout robot PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Retail solutions Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Molded fiber Collaboration Digital workspaces Industry solutions Business services Consumer services Explore all Public sector purchasing Shop Featured HP.com store Ink & toner cartridges Instant Ink Weekly Deals Business store Business discounts Small & medium business advisors University student discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Refurbished printers Paper Shop Accessories Accessories Monitors Docking stations & hubs Mice & keyboards Headsets & speakerphones Webcams & microphones Chargers & power adapters Bundles Software Care packs & services Support Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration us en false https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js https://www8.hp.com https://tracking-na.hawksearch.com/api/trackevent Clear Skip to Content Skip to Footer Explore Open Explore Shop Open Shop Support Open Support Clear https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 * Shopping Cart Close Shopping Cart popup Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Featured Security Hybrid work HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact Construction layout robot PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Retail solutions Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Molded fiber Collaboration Digital workspaces Industry solutions Business services Consumer services Explore all Public sector purchasing Featured HP.com store Ink & toner cartridges Instant Ink Weekly Deals Business store Business discounts Small & medium business advisors University student discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Refurbished printers Paper Shop Accessories Accessories Monitors Docking stations & hubs Mice & keyboards Headsets & speakerphones Webcams & microphones Chargers & power adapters Bundles Software Care packs & services Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration Support See All Software and Drivers Printer Support Computer Support Skip to Content Skip to Footer Z6_M0I02JG0KGSS30ACT8MPG200G1 Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. {} Z7_3054ICK0KGTE30AQO5O3KA30U5 HP-SUPPORT-HEAD-PORTLET Actions * ${title} Loading... * HP Customer Support - Knowledge Base Z7_41I02JG0KOLGD0QK67BGRL1004 HP-CONTACT-SECONDARY-NAVIGATION-PORTLET Actions * ${title} Loading... * MyHPSupport help * Support Home * Products * Printer Support * Computer Support * Poly Collaboration Devices * Ink & Toner Cartridges * All * Software and Drivers * Diagnostics * Printer Diagnostic Tools * Computer Diagnostic Tools * Windows Support * Print and Scan Doctor * HP PC Hardware Diagnostics * Contact Us * Business Support * Create a new case * Find an existing case * Manage contracts and warranties * Register an account * MyHPSupport help * Security Bulletins * Poly Collaboration Devices * Login required * My HP Account * My HP Dashboard * HP Account benefits Search Z7_3054ICK0KGTE30AQO5O3KA3014 HP-SHARE-PRINT-WIDGET-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30N0 HP-CONCENTRA-WRAPPER-PORTLET Actions * ${title} Loading... * HP SECURITY MANAGER - MULTIPLE VULNERABILITIES Potential vulnerabilities have been identified in HP Security Manager which may allow escalation of privilege, arbitrary code execution, and information disclosure. Severity High HP Reference HPSBPI03824 rev. 1 Release date December 12, 2022 Last updated December 12, 2022 Category Print Potential Security Impact Escalation of privilege, Arbitrary code execution, and Information Disclosure Scroll to Resolution Receive updates on this bulletin RELEVANT COMMON VULNERABILITIES AND EXPOSURES (CVE) LIST Reported by: HP List of CVE IDs CVE ID CVS 3.0 Severity Vector CVE-2022-46358 8.2 High CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:C/C:H/I:H/A:H CVE-2022-46357 7.5 High CVSS:3.1/AV:L/AC:H/PR:L/UI:R/S:C/C:H/I:H/A:H CVE-2022-46359 7.3 High CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H CVE-2022-46356 7.1 High CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:L/A:N CVE-2020-15522 5.9 Medium CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:N/A:N Learn more about CVSS 3.0 base metrics, which range from 0 to 10. PSR-2022-0189 RESOLUTION Update your printer software. HP has provided a software update to remediate the issue for potentially affected products listed in the table below. To obtain the updated software, go to the HP Security Manager site, and then click Download. Sign in with your HP account to access the download information form. AFFECTED PRODUCTS AND UPDATED SOFTWARE Find the products affected and the software version that resolves the vulnerabilities. Affected products Product Name Updated Software Version HP Security Manager 3.9 or newer REVISION HISTORY This document has been revised according to the information below. List of versions Version Description Date 1 Initial version December 12, 2022 ADDITIONAL INFORMATION Follow these links for additional information. Third-party security patches Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy. Support For issues about implementing the recommendations of this Security Bulletin, visit http://www.hp.com/go/contacthp to learn about your HP support options. Report To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com. Subscribe To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile. Security bulletin archive To view released Security Bulletins, visit https://support.hp.com/security-bulletins. It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information. Download HP’s security-alert PGP key LEGAL INFORMATION System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions. HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Security Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Security Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement. © Copyright 2022 HP Development Company, L.P. HP Inc. (HP) shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. "HP Inc.," "HP" and the names of HP products referenced herein are trademarks of HP Inc. or its affiliates in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners. -------------------------------------------------------------------------------- Additional support options Try one of our automated tools or diagnostics See solutions Ask a question on our HP Support Community page Go now Get in touch with one of our support agents Contact us Z7_3054ICK0KGTE30AQO5O3KA3016 HP-FEEDBACK-INPUT-PORTLET Actions * ${title} Loading... * -------------------------------------------------------------------------------- Z7_3054ICK0KGTE30AQO5O3KA30H4 HP-FEEDBACK-BANNER-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30H5 HP-COUNTRY-LOCATOR-PORTLET Actions * ${title} Loading... * Country/Region: United States SELECT A LOCATION AMERICAS * América Central * Argentina * Bolivia * Brasil * Canada * Canada - Français * Caribbean * Chile * Colombia * Ecuador * México * Paraguay * Perú * Puerto Rico * United States * Uruguay * Venezuela EUROPE, MIDDLE EAST, AFRICA * Africa * Afrique * België * Belgique * Bulgaria * Česká republika * Croatia * Danmark * Deutschland * Estonia * España * France * Ελλάδα * Ireland * ישראל * Italia * Казахстан * Latvia * Lithuania * Magyarország * Middle East * العربية * Nederland * Norge * Österreich * Polska * Portugal * Romania * Schweiz * Suisse * Serbia * Slovakia * Slovenia * South Africa * Suomi * Sverige * Türkiye * United Kingdom * Україна ASIA PACIFIC & OCEANIA * Australia * 中国 * 中國香港 * Hong Kong SAR * Indonesia * India * 日本 * 한국 * Malaysia * New Zealand * Philippines * Singapore * 臺灣地區 * Thailand * ไทย * Vietnam SELECT A LANGUAGE Confirm Back Z7_M0I02JG0KOT530A6KJKFRQ0816 HP-DETECT-LOAD-MY-DEVICE-PORTLET Actions * ${title} Loading... * Z7_M0I02JG0KONJ30ACBBF8MM1084 HP-HERO-SUPPORT-SEARCH Actions * ${title} Loading... * Search all support * All Support * Software, Drivers and Updates * Troubleshooting * How to * Product Information * User Guides Cancel Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" SEARCH HELP TIPS FOR BETTER SEARCH RESULTS * Ensure correct spelling and spacing - Examples: "paper jam" * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 * For HP products a product number. - Examples: LG534UA * For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER? Finding your Serial Number Finding your Product Number Privacy Policy © Copyright 2023 HP Development Company, L.P. Loading Results Need help? Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Try asking HP's Virtual Agent. SESSION TIMED OUT Your session on HP Customer Support has timed out. 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