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 1. Home
 2. Gaming
 3. PC Gaming


UBISOFT IS DELETING OLDER PLAYER ACCOUNTS ON PC FOR THE DUMBEST REASON

By Michael Hoglund
published 9 days ago

This has to be the worst joke of 2023

 * 
 * 
 * 

Comments (1)

(Image credit: Future | Ubisoft)



WHAT YOU NEED TO KNOW

 * Ubisoft is a sizeable third-party publisher that makes Assassins Creed, Far
   Cry, Rainbow Six games, and more.
 * A user posted an email from Ubisoft detailing the deletion of their account
   because it was deemed as being "too old".
 * Ubisoft Support confirmed the email was genuine.
 * If your account is deleted, you lose your games and other items tied to the
   account permanently. 
 * Ubisoft has now clarified that these account closures only apply to accounts
   without games attached to them.

--------------------------------------------------------------------------------

Update:

In an email to Windows Central Ubisoft clarified their stance on account
closure.The statement reads as follows:

For many years now, we have implemented our account deletion process in
compliance with the requirements of the GDPR (Article 5.1.e on the obligation to
limit the data retention period). Our policies are aligned with legal
requirements and with the standards of the industry. This measure also acts as a
protection for our players against fraud.



Account deletion follows a very strict process. As such, we take into
consideration the 4 following criteria before an account is deleted:



 



 * The gaming activity of the account since its creation
 * The account’s libraries: accounts that include purchased PC games are not
   eligible for deletion
 * The duration of inactivity of the account, meaning the last login to our
   ecosystem (including from Ubisoft games on Steam and other platforms)
   * In practice, as of today, we have never deleted accounts that have been
     inactive for less than 4 years
 * The existence of an active subscription tied to the account.

In any case, before the deletion is permanent, three emails are sent to the
player over a 30-day period offering to restore their account. In addition, if
the user tries to log in during the 30-day window, they will automatically
receive a warning and a link to reactivate their account.

To make a small note, the Ubisoft website link that was provided a few days ago
in our first story has now been updated to reflect this policy more clearly.
Great news for gamers everywhere!
The original story is as follows:

RECOMMENDED VIDEOS FOR YOU...Windows Central



Ubisoft is one of the world's largest third-party publishers, creating
franchises such as Far Cry, Assassin's Creed, Ghost Recon, Rainbow Six, and
more. With these series comes an overwhelming amount of games associated with
them. Assassin's Creed alone contains 12 purchasable games, with a 13th coming
soon. All of these are purchasable or obtainable via Ubisoft Connect, Ubisoft's
PC app. What if Ubisoft deleted your account? 



A user on Twitter posted the details of the following email, "We noticed that
you have not been using your Ubisoft account associated with email address X. We
have temporarily suspended your inactive Ubisoft account and will be closing it
permanently in 30 days in accordance with our Terms of Use. If you wish to keep
your Ubisoft account, you can cancel its closure by clicking on the Cancel
button below before 2023-08-17."

Read more

- Grab these great PC games for free on the Epic Games Store

- At last, now even your Steam Deck can have RGB

- GameSir launches the first Xbox controller with Hall Effect sticks

Ubisoft Support replied, "Hey there. We just wanted to chime in that you can
avoid the account closure by logging into your account within the 30 days (since
receiving the email pictured) and selecting the Cancel Account Closure link
contained in the email. We certainly do not want you to lose access to your
games or account so if you have any difficulties logging in then please create a
support case with us."

> Hey there. We just wanted to chime in that you can avoid the account closure
> by logging into your account within the 30 days (since receiving the email
> pictured) and selecting the Cancel Account Closure link contained in the
> email. We certainly do not want you to lose access to…July 20, 2023


See more

I should mention, this isn't a new revelation, but rather a highlight of a weird
stance Ubisoft takes against inactive accounts. On their website, they detail
the policy against inactive accounts. "Please be reassured that Ubisoft does not
automatically close inactive accounts. As part of our Terms of Use, in rare
instances, we may immediately close inactive accounts to comply with local data
protection legislation. This is only if we have strong reasons to believe that
the account in question will remain unused.

We may also close long-term inactive accounts to maintain our database. You will
be notified by email if we begin the process of closing your inactive account.
If your account was flagged as inactive and you would like to keep using it, you
can cancel the closure of your Ubisoft account. You can find the link for the
cancellation in the Ubisoft email that was sent to the email address attached to
your account. Please check your spam folder as well if you are unable to locate
it." According to this, you'll lose access to your entire library of games if
your account is deemed for deletion. Not only is this tied to your games library
on PC, but Ubisoft store points, cross-progression systems, and more. Removing
an account means you'd lose access to everything.

Honestly, this seems incredibly short-sighted even if you're warned 30 days
prior. There's been plenty of moments I've missed something because Google
thought it was spam, or promotional material. This only gives people a reason
never to purchase a game from Ubisoft. I spent years away from Division 2, only
to come back at a later date. Had I not logged in, my account would have been
deleted, which is outrageous. Whatever their magical timer determines when an
account is too old, it needs to be set to infinite.


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Policy and are aged 16 or over.
Michael Hoglund
Social Links Navigation
Contributor

Michael has been gaming since he was five when his mother first bought a Super
Nintendo from Blockbuster. Having written for a now-defunct website in the past,
he's joined Windows Central as a contributor to spreading his 30+ years of love
for gaming with everyone he can. His favorites include Red Dead Redemption, all
the way to the controversial Dark Souls 2. 


TOPICS
Ubisoft
Steam
Pc Gaming
Surge-Wc


CATEGORIES

Pc Gaming
Gaming

See all comments (1)


1 Comment Comment from the forums
 * wojtek
   This is quite common practice for lots of online services. Even Google
   introduced something akin recently.
   
   The bigger difference / problem here is that we don't buy games... we merely
   rent them from companies... and they are expensive...
   Reply
 * View All 1 Comment



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