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Home • What we do • Children & Families • Special Educational Needs and
Disability (SEND) Services • Medway SENDIAS
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   Overview Our services Our impact Find out more...
 * Overview
 * How it works
 * How you can help
 * Useful information
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 * Find out more...


MEDWAY SENDIAS

Confidential, Impartial SEND Information, Advice and Support for Medway

Medway Special Educational Needs and Disabilities Information and Advice Support
service (SENDIAS) provides a range of free and impartial help to parents/carers,
children and young people.

We hope to make children and young people with SEND more aware of what they’re
entitled to, and the options available to them, and their parents and carers.

Through the provision of information, advice and support we promote informed
decision making and our service is free to access, accurate, confidential,
comprehensive and easy to understand.


HOW IT WORKS

The service provides impartial advice and support to children and young people
aged under 25 via telephone support, email, website, social media and face to
face contact, at both our office and in the community.

We also offer support with filling in paperwork and support young people to
express their views, wishes and feelings, both on a one to one basis and at
meetings with schools and the Local Authority.
We provide information and advice about:

 * The law on special educational needs and disability
 * Education, health and care plans and the procedures surrounding them
 * Personalisation and personal budgets
 * The Local Offer – this gives information about Medway services for young
   people and parents
 * Managing mediation, tribunals, appeals, exclusions and complaints
 * SEND support in early years provision, mainstream schools and post-16
   institutions
 * Local provision in mainstream, resourced mainstream and special schools
 * Where to go for additional support locally or nationally
 * What to do when things go wrong

We are also committed to involving those using the service and provide
volunteering opportunities for those who want to increase their involvement.

If you would like to find out more about our services download our service
leaflet, or our leaflet for young people.


HOW YOU CAN HELP

If you have time to spare during the daytime and would like to support local
families who have children with special educational needs or disabilities take a
look at our Volunteering with Medway information sheet and complete and return
your Volunteer Application Form.

We look forward to hearing from you.


USEFUL INFORMATION

Family Action’s SEND information for parents and carers webpage offers useful
information on topics as varied as money, health, leisure and education. You’ll
also find a FAQs section and a list of national support organisations.

For more local information visit our Medway SENDIASS useful links page.


CONTACT DETAILS


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FIND US

Our staff occupy the office between 9am and 5pm, Monday to Friday all year
round. Occasionally staff have to leave the office unmanned, while we attend
events and meetings, so please contact us in advance if you wish to visit in
person.

 * Address: Medway SENDIAS, Family Action, 5a New Road Avenue, Chatham, ME4 6BB
 * Telephone: 01634 566 303 (answerphone messages will be responded to within
   four working days).
 * Email: medwaysendias@family-action.org.uk
 * Find us on Facebook

 


OPENING TIMES

Monday-Friday 9.00-17.00

Specific resources for young people

For more information written specifically for young people visit our young
people’s area.

Compliments and complaints

We welcome feedback regarding the support we give families and would love to
hear from your regarding any comments you have about our service. For more
information view Family Action’s compliments and complaints procedure.



building stronger families
building brighter lives

Family Action Head Office

34 Wharf Road
London, N1 7GR
Tel: 020 7254 6251

Contact us

What we do Schools and EducationEarly YearsChildren & FamiliesAdult Mental
Health & WellbeingGrants Get involved DonateLeave a gift in your WillDonate in
memoryFundraise for Family ActionEventsCorporate PartnersVolunteerWork for
usMake Theirs Magic Worried? Help & AdviceServices in your area Who we are Our
strategy: Building on 150 yearsKey PeopleGovernancePress / MediaFinancial
StatementsOur History

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© Family Action 2023 | Registered Charity Number: 264 713 | Registered Company
Number in England and Wales: 01068186
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FamilyLine


SUPPORTING ADULT FAMILY MEMBERS VIA TELEPHONE, TEXT, EMAIL AND WEB CHAT

We’re here to provide a listening ear, answer particular parenting questions or
help with guidance around more complex issues. All support takes place via
telephone, text message or email and is free.

 * 0808 802 6666
 * Text: 07537 404 282
 * familyline@family-action.org.uk
 * Mon-Fri, 9am to 9pm

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