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Help Desk

FAQ

Frequently Asked Questions

Tech Support

Support Tickets

Password

Forgot Password




LOGIN PROBLEMS?

If you are experiencing login problems, you can reset your password by clicking
here, if you continue to have problems please submit a ticket.




CONTACT US


QUESTIONS & ANSWERS




BY PHONE

Choose Below
Call Toll-Free
Available 24/7

Epoch Support

USA & Canada: 1 (800) 893-8871
International: 1-310-664-5810
Skype: 1-800-893-8871
Email: billing@epoch.com

SegPay Support

USA & Canada: 1 (888) 376-0948
USA & Canada: 1 (866) 450-4000
Direct Dial: +1-954-414-1610
Email: help@segpay.com

WTS Support

Toll Free: 1 (800) 975-5616
Email: customerservice@wtseticket.com
Website: https://wtseticket.com

CCBill Support

Phone: 1 (888) 596-9279
Email: consumersupport@ccbill.com

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EMAIL US

email
Send us your questions
via email.

I'm a paying member, but I can't log in. Why not?

For your added security, La Touraine, Inc. has updated its password policy.
Please take the following steps to continue to enjoy your subscription to our
sites.

 1. Go to the members login page and select “Forgot password / Password isn't
    working”. If you attempt to login to your account with your existing
    password, your access will be denied.
 2. Please enter the email address associated with your account, enter CAPTCHA
    information, and select Submit.
 3. Please select the “Reset your password” button.
 4. Our system will send you a confirmation email with instructions to complete
    the password reset.
 5. Create a new password.
    As a best practice, you should always create a unique password for each
    website you use on the Internet. Additionally, passwords should: (i) be at
    least eight characters long; (ii) not contain any portion of the website
    name, your user name, real name, company name or a complete word; and (iii)
    contain a mix of letters, numbers and symbols."
 6. We recommend creating a new and different password for all websites and
    applications that had the same credentials.

If you have already updated your password or are still unable to log in to our
site, there's a chance your account may be blocked for a number of reasons.
Contact us in the form of a Customer Support Ticket and we'll check this out.


What do I do if I can't remember my password? Help!

If you forgot your password, fill out a Customer Support Ticket and let us know
that you've forgotten your information. We'll retrieve both your username and
your password, and we'll email you the information.


What's the difference between a trial and a full membership?

A trial membership only lasts up to seven days maximum and allows a user to
purchase a monthly recurring option for an individual Channel. A full membership
consists of a month-to-month or a yearly option and allows a user to purchase an
individual Channel add-on in both a recurring or one-time purchase format. See
Terms of Service for full details.


How do I cancel my membership?

In order to cancel your membership, please identify your biller and fill out our
cancellation form and we will cancel your membership for you.


How do I contact my billing company?
You must contact your biller directly to change your credit card information.
Please check out the list of billers on the left side

Request Data Export or Deletion?
You can request an export of your account data or for your data to be deleted
from our system by clicking this link

TERMS & CONDITIONS

We ask you to review our Terms of Use, which constitute a binding license
agreement that you have agreed to when you joined.




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