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CALL CENTER SOFTWARE FOR CUSTOMER-CENTRIC TEAMS


TRANSFORM CUSTOMERS EXPERIENCES WITH THE IT-APPROVED CLOUD CALL CENTER SOLUTION
FOR SALES AND SUPPORT TEAMS.

or get a live demo



TRUSTED BY 15,000+ COMPANIES

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GET YOUR CLOUD-BASED PHONE SYSTEM UP AND RUNNING

1

SET UP IN SECONDS

No hardware. No headaches. Just a beautiful cloud call center solution you can
use to start a conversation anywhere in the world — today.

Explore all features
2

CONNECT TO YOUR TOOLS

Calls go better when all the right info is tied together in the cloud. Integrate
Aircall with CRM systems, Helpdesk solutions, and other essential apps.

See our integrations
3

GAIN VISIBILITY

Get rid of the guesswork. Monitor individual and team metrics in real-time to
start making measurable improvements.

Monitor key metrics
4

ENABLE PRODUCTIVITY

Don’t put progress on hold. Create new numbers, teams, and workflows on the fly
whenever new business requirements arise.

See true stories


BRING VALUE TO VOICE

FOR SMOOTHER SUPPORT

Make customer experience a competitive advantage with cloud call center IVR
menus, skill-based routing, live call monitoring, and more.

Get the recipe for remarkable support



> " Instead of digging through multiple systems trying to find clues, the right
> information is already there, helping us anticipate an issue before the
> customer even mentions it "

⏤ Lauren Panken, Operating Systems Manager at UNTUCKit

FOR SMARTER SALES

Book more meetings and close deals quicker with PowerDialer, click-to-dial,
real-time coaching, and more cloud capabilities.

See our secrets for sales productivity



> " For a business development team, fast and easy dials are absolutely
> necessary. It directly impacts our velocity, and the volume of business we
> create and close.  "

⏤ Kateryna Keretsman, Head of BDR at Socialbakers

FOR BETTER BUSINESS

Easily integrate with the cloud business tools each department relies on to get
the job done and pave the way for more satisfying customer journeys.

Keep the whole company connected



> " The setup and configuration of Aircall is a dream. It’s so easy to create
> new numbers, set up IVRs, and change people around to different teams if
> needed. "

⏤ Sara Tiffany, General Manager at AirTreks

FOR REMOTE TEAMS

Get the cloud-based phone system that remote teams use to stay connected and
seamlessly work from home or anywhere.

Learn more



> " We examined a bunch of providers and Aircall was the only one that allowed
> us the flexibility to customize our customer service needs based on our
> business practices. "

⏤ Anton Zillberberg, CEO and Founder at QuickStay


FREQUENTLY ASKED QUESTIONS

 * WHAT IS A CALL CENTER SOFTWARE?
   
   
   The best call center software pulls together main customer communication
   channels such as phone, email, web chat and SMS into one consolidated
   interface that’s equipped with professional call center capabilities.
   
   
   Call center software greatly improves the organization, efficiency and
   productivity of customer support and sales teams that deal with large numbers
   of customers.
   
   
   Virtual call center software allows a team to work entirely online and remote
   without hardware, but also has many advantages for office-based operations.

 * WHAT ARE THE BENEFITS OF A CALL CENTER SOFTWARE?
   
   
   Besides the benefits of the many software integrations and useful features
   that are accessible with virtual call center software, there are several core
   advantages for a business that implements call center software.
   
   
   One of the major benefits is the lower installation and operating costs of a
   professional business phone system. Virtual call center software requires no
   hardware or IT technicians, it’s simply downloaded from a browser or as a
   mobile app (or both) and installed on employees’ existing electronic devices
   such as smartphones and laptops. On-site maintenance is obsolete, since the
   software is easily upgraded and typically maintained by SaaS partners like
   Aircall.
   
   
   Since virtual call center software allows for distributed teams working
   off-site, as well as the services of a third party call center, business
   operating costs can be lowered even further. This also enables 24/7 customer
   service and multilingual support—a necessity for companies that serve large
   international markets.
   
   
   All in all, the right call center software dramatically enhances customer
   experiences and eases the overall workload of call center agents. Processes
   are streamlined and set up for collaboration across departments, which helps
   everyone. Sales cycles are shortened and optimized, as the software enables
   certain agents to focus on fine-tuning their scripts and prospecting quality
   leads while others can concentrate on closing deals. Call volume can be
   maximized with click to call or implementing a sales dialer such as Aircall’s
   Power dialer, allowing sales agents to concentrate fully on engaging in
   better, more personalized calls.

 * HOW CAN I CREATE A CALL CENTER?
   
   
   To create a call center, first choose which kind of business phone setup you
   want to go for, which will dictate the type of call center software you need
   to install. You can read our guide through the available options here.
   
   
   With fully virtual call center software from Aircall, it’s easy to set up
   your own professional call center using existing devices and no new hardware.
   Your second big decision must be whether you want to employ your own staff as
   call center agents, or an external third-party call center. To fully optimize
   your call center, make sure your company implements the core call center best
   practices.
   
   
   Thoroughly train your agents to use call center software effectively, as well
   as the necessary phone etiquette, customer support skills, and scripts. This
   is essential when building a call center with your own team, but equally
   important when using third-party services. Consistent communication and
   regular briefings about product changes are vital. Remember to explain
   security procedures with care, especially when outsourcing your call center
   work. Agents you’ve never met will be handling confidential and sensitive
   information, so outsourced call centers should always be vetted for their
   security policies and practices.
   
   
   To get started with setting up your very own fully virtual call center, Book
   a demo with Aircall. Our cloud-based call center software offers unparalleled
   productivity features and detailed analytics of all your phone operations
   from a single intuitive interface. Enjoy dozens of valuable, time-saving and
   innovative built-in integrations with your existing business tools and apps.
   Start your 7-day free trial today to take a peek at what’s possible.

 * HOW DOES CALL CENTER SOFTWARE FUNCTION?
   
   
   Virtual call center software functions through VoIP technology. With VoIP
   infrastructure, calls are transmitted over an internet connection to suitable
   electronic devices like smartphones, laptops, tablets, and VoIP hard phones.
   
   
   VoIP technology stores data securely in the cloud and allows call center
   software to integrate with many external SaaS applications from a wide range
   of specialist companies resulting in an ever-evolving and powerful
   synchronized business tool. The list of services and solutions that Aircall’s
   call center software integrates with is ever growing, but includes 80+ major
   CRMs, help desks, marketing software, chat bots, eCommerce platforms, and
   more.
   
   Basic call center software stores customer data from every inbound call,
   including new numbers and existing customer history from previous contacts.
   More advanced software displays CTI pop-ups. These pop-ups sync customer call
   logs with integrated CRM programs, such as HubSpot, so that a customer
   repeatedly phoning in doesn't need to reiterate their issue to every new
   agent.
   
   
   Modern software can also be set up to route calls to the correct agent in the
   appropriate department through a customizable IVR menu. Aircall’s call center
   software has many additional features built in, such as smart routing based
   on agent language capabilities or skill sets, sorting calls into call queues,
   offering callback options, live call monitoring, call whispering, warm
   transfers and much more.
   
   
   Aircall’s intuitive call center software also enables live note taking,
   tagging and detailed analytics; features that help with follow up strategies
   and an agent’s after call work as well as defining broader business goals and
   finding areas where team training optimization is needed.

 * WHAT SOFTWARE DO CALL CENTERS USE?
   
   
   If you want to offer your customers superior phone support, call center
   software is indispensable. Without analytical insights, an effective call
   queue or routing system, and crucial CRM database syncing, customers will
   inevitably end up frustrated; left waiting on hold or repeating their issue
   to different agents.
   
   
   Good call center software provides agents with customer call history and
   additional context, helps manage an omni-channel approach, or offers an array
   of useful organizational or timesaving features. Great call center software
   offers all of these services and more in an all-in-one solution.
   
   
   There are many types of specialist call center software out there besides
   cloud phones systems. Some examples include workforce management software,
   help desk software, CRM solutions, task management software, software
   offering personalized voicemail, software that specializes in managing
   multiple communication channels through chat bots, etc. When these solutions
   are integrated with one another, your call center tech stack will be
   supercharged.
   
   
   Some call center software providers offer on-premise solutions, which are
   useful for companies hosting their own data storage or operating over
   traditional phone networks. Cloud-based call center software, like Aircall,
   is usually offered by external VoIP providers through a SaaS subscription
   model.


READY TO BUILD BETTER CONVERSATIONS?

Aircall runs on the device you're using right now.

Schedule a demo


CONNECTED TO THE TOOLS YOU LOVE


 * INTERCOM


 * SALESFORCE


 * ZENDESK CTI


 * HUBSPOT


 * MICROSOFT DYNAMICS


 * SHOPIFY


 * GORGIAS


 * HELP SCOUT


 * ZAPIER


 * FRONT


 * SLACK


 * KUSTOMER


 * ZOHO CRM


 * FRESHDESK


 * HAPPYFOX


 * JOBADDER


 * COPPER


 * PIPEDRIVE


 * MONDAY.COM


 * RE:AMAZE

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AIRCALL + AWS



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