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23.02.23 | 8.30AM- 4.30PM | EDINBURGH 




SCOTLAND'S IN-PERSON SERVICE DESK AND IT SUPPORT CONFERENCE WITH LIVE KEYNOTES,
WORKSHOPS AND EXHIBITION. 


THURSDAY 23 FEBRUARY 2023
DYNAMIC EARTH, EDINBURGH
08:30 - 4.30PM
FREE TO ATTEND (T&CS APPLY)

BOOK EARLY-BIRD TICKET NOW


REGISTRATION NOW OPEN - GET YOUR EARLY-BIRD TICKET NOW


THE SUMMIT 

The ITSX Summit is focussed on the evolution of the service desk and the future
of customer experience and IT support.



The conference will examine how the service function has advanced in the age of
omnichannel engagement, digital transformation, and personalisation, from
low-level automation and standardisation to advanced analytics, AI, and the
increasing role of chatbots and self-service tools. 



The programme will explore how tech leaders can maximise the business impact of
their service function, with presentations looking at actionable ways to improve
process, operations, observability, and customer experience.



The Summit is geared for professionals working in IT, Tech Support, Customer
Service, UX, Digital Transformation and Leadership roles.

 
 


 THE VENUE 

The conference will be held live and in-person at the iconic Dynamic Earth in
Edinburgh, a professional event space offering panoramic views of the city and
Arthur's Seat.

 

The venue is centrally located in the old town, just 15 minutes walk from
Waverly train station, making it easily accessible via public transport. We also
offer free WiFi, discounted on-site parking and provide food and drinks to
attendees throughout the day. 




 


ABOUT DIGIT

DIGIT has rapidly grown into the largest independent business technology
community in Scotland. We run an extensive series of conferences and events
focused on core areas of emerging Technology, Digital and IT. We also run
Scotland's leading IT & Digital News Platform www.digit.fyi with over 100,000
page views per month.



The events provide a unique platform for knowledge exchange and discussion,
drawing stakeholders together to explore best practice, technological innovation
and business outcomes. Our conferences attract a senior delegate following and
have become renowned as an important forum for high-level networking and
engagement.

EXPLORE EVENTS
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PARTICIPANTS


200

TOPICS


16

SESSIONS


4

SPEAKERS


 20

 

PREVIOUS DIGIT SPEAKERS

Angus Murray

CIO, SSE Renewables

Cheryl Hung

Engineering Manager, Apple

Derek Smith

Head of Digital Engineering, Virgin Money

Ali Law

Managing Partner: IT & Digital Transformation

James McLean

CIO, SSEN Transmission

Joydip Basu,

Engineering Manager, Google

Mivy James

Digital Transformation Director, BAE Systems

Martyn Wallace

CDO, Digital Office Scottish Local Government

Iain Dougan

Head of IT, SSE

Fraser Brown

Global Head of Information Technology, Brewdog

Myra Fulton

Senior Director, Engineering. Skyscanner

Gary Haldane

Head of ICT, Kingdom Housing Association

Neil Burnett

CTO, Arria

Sarah Middlemiss

COO, Ecometrica

Tanya Knowles

Head of Digital Services, North Sea Transition Authority



BOOK EARLY-BIRD TICKET NOW

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Catchpell House

Carpet Lane

Edinburgh

EH6 6SS



Tel: 0131 553 9381

www.digit.fyi

events@digit.fyi





#itsxsummit

© 2022 by DIGIT

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