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 * Order within 22 hrs 5 mins and have it by Wed, 2/22* in Plymouth, MA (edit)
   Ship speed applies to in stock items, pending location. Does not include
   personalized items like engraving, embroidery, SmartPaks, or PortionPaks.
   Complete details on our Shipping Policies page.
 * Free Shipping Every Day on AutoShip Supplements Over $40 & Orders Over $75

 * Home >
 * Shipping Policy

 * < Home


FOUR WAYS TO SHIP FREE AT SMARTPAK!


AUTOSHIP SUPPLEMENTS OVER $40† SHIP FREE

Spend your money on keeping your horse happy and healthy, not on shipping and
handling. Any order in which at least one AutoShip supplement bucket/bag, or one
horse's SmartPak is over $40 automatically receives free ground shipping within
the continental US!

Learn more »


FREE SHIPPING EVERY DAY WITH SMARTPERKS

When you take great care of your horse by ordering his supplements on AutoShip,
we take care of you with FREE SmartPerks benefits†, including free ground
shipping on all qualifying items every day.

Learn more »


FREE SHIPPING EVERY DAY ON ALL ORDERS OVER $75†

No codes, no exclusions. Just free, every day shipping in the continental US.
(No more to learn here, it really is that simple.)


FREE BARN SAVER SHIPPING

Save time and money - get free weekly deliveries from our warehouse straight to
your barn. No minimums, no maximums, no exclusions - all you need is a
commercial barn address in the continental US!

Learn more »

† And now, by popular demand, the fine print: To automatically qualify for any
of our free shipping options, orders must ship together on the same day to the
same address within the continental US. Orders to Alaska and Hawaii must ship
via 2nd Day Air or Next Day Air, and are not eligible for free shipping.

To activate SmartPerks benefits, at least one supplement bucket/bag, or one
horse's individual SmartPaks must be over $40. AutoShipping buckets/bags must
ship within one multiple of the standard days supply to qualify. Some exclusions
apply. Visit SmartPak.com/SmartPerks or call 1-800-461-8898 for details.

Please note: The map above is based off of estimated ground shipping times and
is not a guaranteed delivery schedule. For complete details, please call and
we'll happily explain our delivery times, talk about horses or sing you a song -
totally up to you!



ITEM AVAILABILITY & ESTIMATED ARRIVAL TIMES

You may notice that some of the arrival dates listed in your order details might
vary from the estimated shipping times on the map above. There are a few
different reasons that might happen, and we’ve explained each one here:

 * In-stock items: All in-stock items ship out as soon as we're done processing
   your order. Because we have multiple warehouses in different locations
   throughout the country, most items should arrive super fast, but every now
   and then an item may show longer shipping times if it's only available in a
   warehouse that's far from your shipping destination.
 * SmartPaks: All SmartPaks are custom made in and shipped from our Plymouth, MA
   headquarters. While your first order may take a few extra days to arrive, we
   think a healthy horse is worth waiting for!
 * PortionPaks: All PortionPaks are custom made in and shipped from our
   Plymouth, MA headquarters. While your first order may take a few extra days
   to arrive, we think a happy dog is worth waiting for!
 * Out of stock items: We do our best to estimate when your item will be back in
   stock, and we'll notify you if that date changes. Once your item is in stock,
   we'll ship it out right away!
 * Drop ship items: If your item is shipping directly from the manufacturer,
   we'll process your order right away, but you should rely on the estimated
   shipping time shown in your cart.
 * Customized Items: All customized items are personalized in our Plymouth, MA
   facility. The complexity of the order, seasonal demand, and your delivery
   location may impact shipping times.
 * Questions about when your items will arrive? Contact our fabulous Customer
   Care Team - we're always happy to help!


FLAT-RATE SHIPPING »

If your order doesn't meet either of our free shipping options, you'll still
only pay flat-rate $8.95 ground shipping (it's not free, but it's one of the
best rates around). We never charge F.O.B. or overweight surcharges. To qualify
for flat-rate shipping orders must be shipped within the continental US. Orders
to Alaska and Hawaii ship via 2nd Day Air. For pricing information, call or
proceed to the first step of the checkout process.

EXPEDITED SHIPPING »

Expedited shipping is available for all in stock items. Expedited shipping may
be available for items that are on backorder when they are received by us. For
more information on this, please call us. Your expedited order may be shipped by
UPS. Prices are figured using the current UPS rate based on the weight of the
order. Orders placed by 3 pm EST Monday - Friday will be shipped out the same
day, pending credit card authorization. Any order placed after 3 pm EST Monday -
Friday will be shipped the next business day. Orders placed over a weekend will
be shipped the following business day. Delivery times do not include weekend
days or holidays. Saturday deliveries are available in some areas for an
increased shipping charge with Next Day Air shipping only. If interested in a
Saturday delivery, please contact us at . All other expedited shipping methods
can be selected on our website.

For all expedited deliveries UPS is responsible for delivering the package on
time. Certain circumstances can arise where UPS is unable to deliver expedites
on time due to weather, remoteness of location, etc. All efforts will be made by
SmartPak to ensure that packages arrive on time as ordered, but we cannot
guarantee that UPS will always act accordingly. In particular, orders indicated
for Saturday delivery cannot be guaranteed. However, if a UPS expedited delivery
fails to arrive on time as ordered, SmartPak will refund the additional shipping
charges incurred.

Please note: We strongly recommend that if the order is for a particular health
emergency, customers should seek immediate assistance from their vet.

ORDER DELIVERY »

All orders are shipped within one business day (no orders are shipped on
Saturday or Sunday so any order placed after 3 pm EST on Friday will ship on
Monday). Shipping times depend on your location and the delivery method
selected. For estimated ground shipping times, please consult the map above. To
track an order that's already in transit, click on "Your Account" in the upper
right hand corner of the website, then select "Order History." Here you can see
all your previous orders, and on the left hand side of the screen, next to each
order, you have the option to "Track this order.

SHIPPING OUTSIDE THE UNITED STATES »

Currently we are unable to ship anywhere outside of the United States. We're
working on making international shipping a possibility in the future, and we
hope that you will continue to check in with us.

SHIPPING TO MULTIPLE ADDRESSES »

Use our quick and easy checkout process to complete separate orders to ship to
multiple addresses! After completing the order for your first shipment, add the
items to your cart for your second shipment and click the "Checkout Now" button.
You’ll be brought to the Order Review page, where you can click "Edit Shipping
Address" to select a different shipping address and/or enter a new shipping
address.

SENDING A GIFT »

When you're setting up the shipping address for your lucky recipient, just check
the "This is a gift" box and you will be prompted to enter a custom gift
message. Any group of items marked as a gift will not have any pricing
information displayed on the packing slips.


AUTOSHIP ORDERS

SMARTPERKS FREE SHIPPING »

Putting your horse's supplements on AutoShip helps you take great care of your
horse, so we take great care of you with SmartPerks! When you order your horse's
supplements on AutoShip, you're automatically* eligible for our FREE SmartPerks
benefits, including free ground shipping on just about anything you want,
whenever you want it. The few add-on items we have can be shipped free by
syncing them with your supplement on AutoShip, shipping on a Barn Saver Shipping
day, or by having a group of add-on items that total over $75. Have questions?
Call 1-800-461-8898 anytime. *At least one individual AutoShip supplement or
horse's SmartPaks must be over $40. Some exclusions apply. Visit
SmartPak.com/SmartPerks or call 1-800-461-8898 for details.

SMARTPAKS BILLING AND SHIPPING SCHEDULE »

Part of the peace of mind that comes with SmartPaks is knowing that you'll never
run out. You'll receive a new supply of SmartPaks every 28 days so your horse or
dog will always have fresh, accurately dosed supplements. Because it takes time
to carefully build your horse's custom SmartPaks, we bill your account 2
business days in advance of your shipping date to guarantee on-time delivery.
Your supplements are now on cruise control, but you're still at the wheel! You
can adjust your shipments anytime before the change-by date printed on your
packing slip. If you lose the slip, don't worry - we'll also email you a
reminder every month.

CHANGING YOUR SHIPPING SCHEDULE »

Need to delay your SmartPaks for awhile or have them ship right away? No
problem! Start by clicking on the "Your Account" link in the upper right hand
corner of the website. Next click on AutoShip Manager. On the left hand side of
the screen there is an option to "Change ship date" for each auto-ship order.
Clicking on that will prompt a pop-up that will walk you through changing your
next ship date.

SHIP TOGETHER AND SAVE! »

You can always add additional items to ship free along with your AutoShip order,
whether it's a one time order of a new bridle or AutoShip SmartPaks for a new
horse. Add the desired items to your cart, then click "Checkout Now," which will
take you to the Shipping page. Once on this page, start by selecting the address
where you'd like the items to go, then select the ship method. To ship together,
choose the option that says "Ship FREE with your order on ________," continue
through checkout and you're all set!

UPDATING YOUR AUTOSHIP ADDRESS »

You can update your shipping address at any time by accessing "Your Account" in
the upper right hand corner of the website and then clicking on the AutoShip
Manager. From here choose "Change shipping address." On the next screen you can
select from existing addresses by clicking on "Use this Address" or you can add
a new address. Once the page refreshes, you'll see the new address listed below
the order and you're done! For orders on AutoShip, make sure that you change the
address before the Change-by Date listed under the SmartPak name. You can find
the Change-by Date listed below the shipping/delivery dates, under the SmartPak
name.

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QUALIFYING ITEMS

Qualifying items are eligible for free shipping, every day. Look for the badge
below on the product page to confirm that your item ships free!
Free Shipping


RIDE ALONG ITEMS

Ride Along items are eligible for free shipping when shipped with your next
AutoShip order or any qualifying item. Look for the badge below to identify a
Ride Along item.
Ships free with a qualifying item