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VEEAM PRIVACY NOTICE
* Veeam Privacy Notice
Last update: May 12, 2022
Veeam is committed to protecting your privacy and to complying with all
applicable data privacy laws. This Privacy Notice tells you about Veeam’s
practices with respect to the collection, use, processing, storage, transfer,
protection, and/or disclosure of Personal Information. Veeam does not collect,
use, or share Personal Information except as described herein.
In this Privacy Notice, we cover the following issues:
* Who Are We?
* Scope of This Notice
* Collection of Personal Information
* Use of Personal Information
* Disclosure to Third Parties, Service Providers, and Others
* Cookies
* Google OAuth 2.0
* Your Data Privacy Rights
* Data Security
* Storing and Transferring Personal Information
* Children’s Privacy
* Links to Third Party Websites
* Changes to This Privacy Notice
* Questions
WHO ARE WE?
Veeam is a global leader in data management and data protection solutions across
the globe, offering a variety of data backup and replication software products.
We operate in over 160 countries and have offices in over 35 countries
worldwide.
Under the General Data Protection Regulation (“GDPR”), Veeam Software Group GmbH
is the “data controller” for Personal Information collected that is subject to
this Privacy Notice. The address for Veeam Software Group GmbH is:
Linden Park Lindenstrasse 16
Baar, CH-6340
Switzerland
In addition, you can email us with any questions about this Privacy Notice at
privacy@veeam.com.
SCOPE OF THIS NOTICE
This Privacy Notice applies to Personal Information (as defined below) that we
may collect through the following:
* Our website, www.veeam.com, including any subdomains or affiliated websites
that connect to this Privacy Notice, as well as any other Veeam-branded
digital properties;
* Interactions with current and prospective customers, including, for example,
free product downloads, requests for marketing materials or other product
information;
* Professional events, industry conferences, including events hosted or
sponsored by Veeam; and
* Third-party websites and platforms where your contact information or other
Personal Information is public and available to other users.
Note: This Privacy Notice does not apply to Personal Information Veeam may
collect as part of its employee recruitment process. For more information about
the Personal Information we collect as part of that process and how we use,
share, and secure that information, please visit Veeam’s Recruiting Privacy
Notice.
COLLECTION OF PERSONAL INFORMATION
Personal Information (“Personal Information”) refers to information that can be
used to identify, either directly or indirectly, an individual to whom the
information applies. As used in this Privacy Notice, Personal Information has
the same meaning as “personal information,” “personal data,” “personally
identifiable information,” or any similar term referenced in applicable law.
Aside from publicly available information, Personal Information that Veeam
collects is a function of how you interact with us. Below is a chart that lists
what Personal information may be collected:
Activity Personal Information Collected May Include Visiting Our Websites
* Device identifiers (including IP address);
* The domain name of the website that directed you to our website;
* The number of times you have visited our website;
* The average time spent on a page; and
* What pages you viewed.
For more information, see “Cookies” below.
Professional Events
* Contact information, including potentially your name, mailing address, phone
number, email address, contact preferences.
Third-Party Sites or Platforms
* Contact information, including potentially your name and email address;
* Any username you may have on that other site or platform; and
* Any other information you may make available to the public or authorized
users on that site or platform.
Participating in Online Veeam Forums
* Contact information, including potentially your name, mailing address, phone
number, email address, contact preferences;
* Login information (account number, password); and
* Social media account information.
Request Marketing Materials (including newsletters, white papers, etc.)
* Contact information, including potentially your name, mailing address, phone
number, email address, contact preferences;
* Login information (account number, password);
* Marketing preferences; and
* Social media account information.
Request Product Downloads
* Contact information, including potentially your name, mailing address, phone
number, email address, contact preferences;
* Login information (account number, password);
* Marketing preferences; and
* Social media account information.
Customer Service
* Contact information; and
* Information about the question or problem you are contacting us about which
you choose to voluntarily provide to us.
Interactive Website Elements (e.g., Forums or Blog Comments)
* Username and other contact information;
* Any information you post to the forums or public boards.
Swipe to show more of the table
Except for publicly available information or information we collect via cookies
and similar technologies (see below), all the above-mentioned Personal
Information is collected from you. In some cases, it is collected from you
directly by Veeam (such as when you input the information into our website to
download certain materials); in other cases, it is collected by a Veeam partner
and shared with Veeam (such as when (i) you register for an industry conference
where Veeam is a sponsor, (ii) you click on a Veeam advertisement on a third
party platform, (iii) you purchase a product from an authorized reseller of
Veeam products and the order is provided to Veeam, or (iv) you register for a
course related to Veeam software and/or seek certification from Veeam).
Your Personal Information will be stored only for the time period necessary to
fulfill the purposes outlined in this Privacy Notice, unless otherwise required
or permitted by law.
USE OF PERSONAL INFORMATION
We use the Personal Information we collect for the following purposes:
* To Provide Requested Information or Materials, or Register You for Events,
Programs, or Conferences. For example, we may use Personal Information to
deliver materials requested about a specific product, to answer a question
asked about how a product works, to deliver a requested product download or
license keys for product licenses purchased, or to register you for a Veeam
conference or event you have registered to attend.
* To Market Our Products and Services. For example, we may use Personal
Information to provide marketing and promotional information about products
and services that Veeam offers. Information you have provided to third
parties may be combined with information we already have about you and may be
used to create more tailored advertising and products. For information about
how you can opt-out of receiving marketing communications from us at any
time, or withdraw your consent to receive such communications, see the
section titled “Your Data Privacy Rights.”
* For Business Analytics. For example, we may use Personal Information to track
behavior at the aggregate/anonymous level to identify and understand trends
in usage and the various interactions with our websites and marketing content
and determining the effectiveness of our marketing.
* For Website Optimization. For example, we may use Personal Information to
administer our website and for internal operations of the website, including
troubleshooting, data analysis, testing, research, and statistical purposes;
to improve user experience; and as a part of our efforts to keep our websites
safe and secure.
* To Comply With Our Legal Obligations. For example, we may use Personal
Information to identify website visitors, including for account
authentication purposes; to carry out our obligations and enforce our rights
arising from any agreement to which Veeam is a party; and to respond to valid
legal requests for information.
* Fraud Prevention. For example, we may use Personal Information to prevent,
protect against, investigate, or prosecute any fraud, abuse, or other misuse
or illegal activity using our products or services.
* Legal Claims. We may use Personal Information to establish or preserve a
legal claim or defense against a legal claim.
* Other Purposes Related to Your Interactions With Veeam. For example, we may
use Personal Information to register you for an event, offer you the
opportunity to participate in contests or promotions, to provide you with
contest prizes or promotional materials (subject to any terms and conditions
related to such contest or promotion), to create an account for you on our
websites, to provide customer service (if you are a customer), to respond to
a specific question, or to register you for courses or certifications that
Veeam or its partners may offer.
Veeam will only collect, use, or share Personal Information for the purposes
disclosed to you in this Privacy Notice.
Note that some of Veeam’s websites contain interactive elements, such as
discussion forums and blogs that allow individual users to publish their own
content which will then be made available to other users. Any information posted
on these blogs and forums becomes public, which means it could be read,
collected or used by other users in any manner.
Lawful Bases for Processing. In certain jurisdictions, we may only process
Personal Information if we have a lawful basis on which to do so. The lawful
bases for the processing described above includes:
* Performance of the Contract. Sometimes, such as when we use your contact
information to send you information you have requested, the reason we process
Personal Information is to perform the service which you have requested of
Veeam.
* Legitimate Interests. In many cases we process data because it is in our
legitimate interest to do so, and that interest is not overridden by your
privacy interests. This applies, for example, when we process Personal
Information as part of our fraud prevention program, where our legitimate
interest is in ensuring the appropriate use of our services and products, or
to collect business analytics data, where our legitimate interest is in
improving our business, services, and products.
* Consent. In some cases, we do not process your Personal Information unless we
have your consent to do so. In particular, we will not send you marketing
materials unless you have consented to receiving them.
* Legal Obligation. In some cases, we collect, process, and share Personal
Information because we have a legal obligation to do so. For example, if we
are subject to valid legal process, we may have no choice but to provide the
sought after information.
DISCLOSURE TO THIRD PARTIES, SERVICE PROVIDERS, AND OTHERS
Veeam may share Personal Information with our worldwide partners (e.g.
marketing, education, distribution, and reseller partners, online marketplaces,
data hosters and other service providers to or for Veeam) to perform one or more
of the functions or purposes outlined above on Veeam’s behalf.
Specifically, we may disclose Personal Information that we collect or that you
provide to us in the following circumstances:
* To our partners, service providers and other third parties with whom we share
Personal Information to support our efforts to provide the services and
products we offer (e.g. to analyze data, host data, provide customer support,
teach courses related to our products, and deliver online and offline
marketing communications).
* As required by law, such as to comply with any court order, subpoena or other
law or legal process, or when we believe in good faith that disclosure is
necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, or respond to a governmental or regulatory request.
* To related Veeam entities, for customer support, marketing, technical
operations, and account management purposes.
* To a buyer or other successor in the event of a merger, sale or transfer of
some or all of Veeam’s assets.
* Veeam also may share Personal Information with certain business partners,
such as event and conference co-sponsors, to carry out transactions you
request, or so that our partners may provide you with information about their
products and services, or for research or analysis related to any event or
conference for which you have registered, or where the business partner has a
legal basis to do so.
Third parties with whom we share Personal Information are bound by all relevant
and applicable data privacy laws and/or terms of confidentiality.
COOKIES
Veeam’s websites, advertisements, emails, and online services may use certain
automatic data collection technologies, such as cookies, web beacons, and pixel
tags, to collect data, including personal information. This data helps us to
understand our users’ behavior, web searches, and where on our websites users
have visited. We use cookies to distinguish among different users of our
website, to help us provide you with a good experience when you browse our
websites, and to allow us to improve our websites.
For more information about how Veeam uses Cookies and similar technologies,
please visit our Cookie Notice.
GOOGLE OAUTH 2.0
Veeam software allows an end-user to use Google Mail as an alternative SMTP
server to send email alerts and notifications to Veeam. In this event, Veeam
software may use Google OAuth 2.0, which makes API authorization by an end-user
possible without Veeam receiving end-user access data (for example, by the
end-user entering his Google credentials directly into the Google authorization
form). Relevant information, including the primary email address and access
token are stored locally within the Veeam software installation folder on the
end-user premises.
Information on the data collected by Google and how Google handles it can be
found in Google's privacy
policy: https://policies.google.com/technologies/partner-sites
YOUR DATA PRIVACY RIGHTS
Generally
Veeam is a global company, and we collect personal information from individuals
all over the world. We strive to comply with all applicable privacy and data
security laws around the globe, including GDPR, the California Consumer Privacy
Act (“CCPA”), and other applicable laws. To that end, we offer a number of tools
to help maximize your control over the information Veeam may have about you.
If you have consented to receive communications, you can manage what information
you receive from Veeam about products and services and how such information is
received by specifying your communication preferences and subscription details
at the subscription preferences page.
If you provided consent, but later wish to discontinue receiving marketing
and/or non-transactional e-mails from us, you may do so in the “My Account”
section of our website or using an "unsubscribe" link in any email or the
Veeam unsubscribe page. Note that this does not apply to transactional emails
related to users’ business relationship with Veeam.
In the event you choose not to provide certain Personal Information, we may not
be able to respond completely or adequately to your questions, provide updates,
and/or information about our products and services. We will however continue to
use your Personal Information for the limited purpose of sending you important
notices relating to information about your purchases, changes to our policies
and agreements, or for other reasons permitted by applicable law.
Your GDPR and California Privacy Rights.
Where GDPR and CCPA applies to the Personal Information we have collected, you
may have certain rights you can exercise under certain circumstances. These may
include:
* Right of Access/Right to Know/Right to Data Portability: You have the right
to request that Veeam disclose to you the Personal Information we collect,
use, or share about you, as well as information about our data privacy
practices.
* Right of Erasure/Deletion: You may have the right to request that we delete
the Personal Information that we have collected from you or about you.
* Right to Object: You may have the right to object to, or opt-out of, certain
processing Veeam undertakes with your Personal Information.
* Right to Rectification: You may have the right to correct any incomplete or
inaccurate Personal Information Veeam may hold about you.
* Right to Non-Discrimination: Veeam will not discriminate against you for
exercising any of these rights.
* Right to Lodge a Complaint: Under GDPR to lodge a complaint with an
appropriate data protection authority if you have concerns about how we
process your Personal Information.
Veeam does not “sell” your Personal Information.
Some of these rights can be exercised at the subscription preferences page. For
example, you can correct certain of the Personal Information we have about you,
you can withdraw consent for or object to certain processing, and you can
restrict certain processing.
For any other requests to exercise your GDPR and CCPA privacy rights, please
email us at privacy@veeam.com or send us your request by filling in this form.
Note that to protect the security, confidentiality, and integrity of your
Personal Information, we may need to verify your identity before processing your
request. In some cases we may need to collect additional information to verify
your identity, such as a government issued ID.
Finally, under the CCPA you may exercise these rights yourself or you may
designate an authorized agent to make these requests on your behalf. If you
choose to do that, we may seek additional information to ensure that you have
actually designated the agent to make the request.
DATA SECURITY
Veeam takes the security of Personal Information seriously. To protect Personal
Information against accidental or unlawful destruction, loss or alteration,
Veeam uses risk-based technical and organizational security measures reasonably
designed to prevent any unauthorized disclosure or access. For example, Veeam
has implemented strict security controls, intrusion detection software and
processes to alert us in the case of a potential or actual intrusion of our
information systems.
STORING AND TRANSFERRING PERSONAL INFORMATION
Veeam is a global organization so the information you provide to Veeam may be
transferred or accessed by Veeam corporate entities in Switzerland and other
countries around the world. No matter where Veeam stores or accesses Personal
Information, it is collected, used, shared, and protected in accordance with
this Privacy Notice.
Veeam uses approved Standard Contractual Clauses for the transfer of Personal
Information collected in the European Economic Area and Switzerland to third
countries.
Veeam also abides by the Asia-Pacific Economic Cooperation (APEC) Cross Border
Privacy Rules System. The APEC CBPR system provides a framework for
organizations to ensure protection of Personal Information transferred among
participating APEC economies.
CHILDREN’S PRIVACY
Veeam will not knowingly collect Personal Information from any person that is
not a legal adult, as defined by local law, without insisting that they seek
prior parental consent, if such consent is required by applicable law. Veeam
does not target children in connection with its products, services, and
websites. In the event Veeam uses or discloses Personal Information of a person
that is not a legal adult, Veeam will seek parental consent pursuant to local
laws and regulations in order to protect the person that is not a legal adult.
LINKS TO THIRD PARTY WEBSITES
Veeam is only responsible for privacy practices of Veeam and its websites.
Veeam’s website may contain links to other websites for additional information
and convenience. Veeam does not control those other websites, endorse or make
any representation about other websites, and is not responsible for the privacy
practices of those other websites.
CHANGES TO THIS PRIVACY NOTICE
As a technology company, our systems will mature and change as will this Privacy
Notice. Changes to this Privacy Notice with the most recent revision date will
be posted at www.veeam.com. We will take steps to notify you of the material
changes to this Privacy Notice by posting the changes here or contacting you by
e-mail.
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Cookie report Name Provider / Domain Expiration Description PopupBannerRejected
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community.veeam.com 2 years Set for internal community events - unique hash
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