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A One-Day, Cross-Sector Conference & Networking Event, Central London, 29th June
2022 | E: info@internalconference.com | T: 0044 (0)20 3479 2299


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Book Today To Save £200 - Places Are Strictly Limited! Traditional IC Frameworks
Have Been Disrupted, How Will It Transform Our Internal Communications & How Can
We Stay Connected?



Reflect, Review & Reimagine To Engage & Empower Every Hybrid Workforce, Validate
IC As A Critical Function & Deliver Results Post-Pandemic With New, Strategic,
Targeted & Engaging Internal Communications Strategies: Hybrid & Hard-To-Reach
Workforces • Post-Pandemic Engagement • Digital Tools, Tech & Transformation •
Employee Experience & Engagement • Health, Wellbeing, Culture & Change •
Diversity, Inclusion, Equality & Belonging • The Strategic Role Of IC • Channel
& Content Strategies • Engaging Leaders, Securing Buy-In • Measuring Success •
The Future Of Internal Communications.
A One-Day, Cross-Sector Conference & Networking Event, 29th June 2022, Central
London.




Join Us In London! Book Before 5pm Today For Just £449- Save £200!


39 Internal Communication Leaders Share Brand New & Innovative Strategies To
Engage Every Employee, Maintain Momentum & Continue To Secure A Seat At The
Table By Positioning IC As A Critical & Strategic Business Function

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 1.  Engaging Hybrid & Hard-To-Reach Workforces: Establish a robust and flexible
     framework which reaches, motivates and engages every employee
 2.  Post-Pandemic Success - Reflect, Review & Reimagine: Strive for sky-high
     engagement and improved productivity with practical post-pandemic IC
     strategies
 3.  Best-In-Class Employee Experience & Engagement: Power fresh and strategic
     employee engagement to secure colleague buy-in and reignite productivity
     levels
 4.  Invest In The Hottest Digital, Platforms, Tools & Tech! Seamlessly
     integrate the latest digital and tech innovations to boost efficiencies and
     deliver results
 5.  Embed IC’s Place In Diversity, Inclusion, Equality & Belonging: Firmly
     cement diversity, into your IC frameworks to enable colleagues to bring
     their whole selves to work
 6.  Nurture A Supportive Culture & Prioritise Health & Wellbeing: Promote a
     safe and transparent organisational culture, reconnect employees and
     distinguish the importance of health and wellbeing support in the workplace
 7.  Maintain Momentum & Cement The Vital Role Of IC: Retain trusted advisor
     status and continue to position IC as mission-critical for strategic
     direction
 8.  Targeted & Creative Content & Channel Strategies: Fully understand your
     audience and determine the best channel mix and content to guarantee
     targeted messages cut through
 9.  Empower Leaders, Maximise Stakeholder Buy-In & Secure Investment: Develop
     top management visibility and inspire leaders to become authentic
     communicators
 10. Measure Impact & Showcase Success: Demonstrate bottom-line results by
     implementing next-level measurement tools that capture the success of your
     efforts and demand senior backing
 11. What Will The Future Of Internal Communications Look Like? Predict the new
     trends to watch out for in 2022 and beyond in order to stay ahead of the
     game, adapt quickly and maintain momentum

Download The Conference Brochure For The 8th Annual Internal Communications
Conference!

PLUS! What's New At The 8th Annual Internal Communications Conference?

--------------------------------------------------------------------------------

 1. Brand New Speaker Line-Up! ITV, Fenwick, Holland & Barrett, Hilton & Many
    More!
 2. 100% Satisfaction Rate 2021
 3. NEW! Diversity, Inclusion, Equality & Belonging Keynote Session
 4. 4 Interactive Breakout Discussions: A) Social Media B) Attrition
    C) Wellbeing D) Mental Health
 5. One Day Only: Focusing On The Hottest Topics Internal Communications
    Professionals Told Us They Wanted To Hear About Over Extensive Telephone
    Research
 6. 4 Interactive Panel Discussions & Live Q&A: A) Post-Pandemic Engagement
    Strategies B) Employee Experience & Engagement C) The Strategic Role Of
    Internal Communications D) The Future Of Internal Communications
 7. 8th Annual Conference!



39 In-House Internal Communications Directors Tackle Your Toughest Challenges In
1 Day: Hybrid & Hard-To-Reach Workforces • Post-Pandemic Engagement • Digital
Tools, Tech & Transformation • Employee Experience & Engagement • Health,
Wellbeing, Culture & Change • Diversity, Inclusion, Equality & Belonging • The
Strategic Role Of IC • Channel & Content Strategies • Engaging Leaders, Securing
Buy-In • Measuring Success • The Future Of Internal Communications



You'll Be In Safe Hands. Here's What Previous Attendees Have To Say:


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'Great internal communication activity and examples.' The Co-operative



'A fantastic place to get ideas and see what has worked in other
places.' Waterstones



‘Great event! A packed, insightful day of great use.’ Nationwide



Now Is Your Chance To Get Involved In Europe's 8th Annual Internal
Communications Conference!

Can You Help Internal Communication Professionals Make Real Business Impact? For
more information on how to speak, exhibit or arrange one-to-one meetings at this
market-leading conference, please call +44 (0) 20 3479 2299 or
email info@commsconference.com

Book An Exhibition Stand & 2 Delegate Passes Now For Only £1,999 (SAVE £1,000).
Exhibition space is limited and will be issued on a first-come, first-served
basis.



Download The Brochure To Get Involved Or Call The Team On +44 (0)203 479 2299

2022 Sponsors Include...






Reflect, Review & Reimagine To Engage & Empower A Hybrid Workforce, Validate IC
As A Critical Function & Deliver Results Post-Pandemic With New Strategic,
Targeted & Engaging Internal Communications Strategies:
Hybrid & Hard-To-Reach Workforces • Post-Pandemic Engagement • Digital Tools,
Tech & Transformation • Employee Experience & Engagement • Health, Wellbeing,
Culture & Change • Diversity, Inclusion, Equality & Belonging • The Strategic
Role Of IC • Channel & Content Strategies • Engaging Leaders, Securing Buy-In •
Measuring Success • The Future Of Internal Communications.


A One-Day, Cross-Sector Conference & Networking Event, 29th June 2022, Central
London.

08.40 Registration, Informal Networking & GIC Welcome

09.00 Morning Co-Chairs’ Opening Remarks

Mark Anderson, Director of Communications, Ofwat



Jazz Singh, Deputy Global Head of Communications, Societe Generale





HYBRID & HARD-TO-REACH WORKFORCES - ENGAGE & INFORM!

09.10 Critical Questions Answered! Establish A Robust & Flexible Internal Comms
Framework Which Reaches, Motivates & Engages Every Employee

 * Hybrid working is now a strategic objective of all IC leaders, so how are
   organisations adopting and implementing a structure
   which is tailored, flexible and cultivates a collective culture?
 * How can we engage a dispersed workforce digitally, as well as physically,
   with the right tools, technologies, and infrastructure?
 * Put yourself in their shoes! Discover what leaders can do to better
   understand and bridge gaps with remote workers and hard-to-reach employees to
   foster transparent relationships no matter the location or time zone
 * Reaching the hard-to-reach: best practice tips and tricks on how to
   successfully communicate to employees who do not have immediate access to
   email or social channels

Ben Wilkie, Head of Internal Communications, Royal Mail Group


POST-PANDEMIC ENGAGEMENT STRATEGIES - Q&A Panel

09.30 Reflect, Retain & Reimagine! Strive For Sky-High Engagement, Successful
Workforce Collaboration & Improved Productivity With Innovative & Practical
Post-Pandemic Strategies

 * How can we get to a new standard of IC, post-Covid? Review and evaluate the
   crucial tools, tech and materials being utilised to boost engagement,
   productivity and promote belonging
 * Determine what changes IC professionals and business leaders have
   successfully made to communication strategies to authentically connect with
   employees and reignite the essential feeling of belonging
 * Better together! Ensure a clear line of sight is drawn between colleagues and
   a company’s values and vision and manage expectations to successfully rebuild
   employee engagement and collaboration

Alice Colarusso, Head of Internal Communications, ITV



Tor Goldfield, Senior Director of Internal Communications & Employee Engagement,
Expedia Group



David Cooke, Leadership Communications & Engagement Lead, Home Office



Kevin Green, Chief People Officer, FirstGroup plc



Maureen Chambers, Group Head of Internal Communications, William Hill



Mhairi Mclaren, Head of Global Digital Channels, Aviva



Kevin Johnson, Head of Internal Communications, High Speed Two



DIGITAL TOOLS, TECH & TRANSFORMATION

10.00 Seamlessly Integrate & Optimise The Latest Digital Tools & Technologies
Gaining Ground In The Internal Communications Space To Ensure Increased
Efficiencies & Deliver Real Results

 * What is next for IC tech? Explore what is in the pipeline that IC teams can
   benefit from and should be aware of
 * Teams, Yammer, Zoom, Slack…. review, reflect and determine which platforms
   and social channels work best for you and your organisation
 * Pause and rewind: as the world turned to digital and rapidly implemented new
   tech and digital strategies to connect employees, ensure your teams
   understand how to use the tools to their full advantage in order to maximise
   productivity

Kirsty Walden, Head of Internal Communications, Virgin Media 02



BONUS SESSION

10.20 Bonus Session; Reserved For Cowry Consulting

Ziba Goddard, Chief Consulting Officer, Cowry Consulting



Raphy March, Chief Design Officer, Cowry Consulting



10.35 Morning Refreshment Break With Informal Networking

EMPLOYEE EXPERIENCE & ENGAGEMENT - Q&A Panel

11.20 Power Fresh, Strategic & Effective Employee Engagement To Secure Colleague
Buy-In & Reignite Productivity Levels

 * Maximise brand new insights and fresh and effective strategies to navigate
   the new digital world and secure sky-high engagement
 * Ensure your messages land! How can IC transition from simply communicating to
   actually engaging employees across the business, no matter where they are
   based?
 * Overcoming barriers and adapting to change: implement focused and simple
   communication strategies which connect employees in unsettling times

Donna Reeves, Head of Internal Communications & Engagement, Fenwick



Alana Renner, Head of Communications & Engagement, Canada Life UK



Gurvinder Sidhu, Senior Communications & Engagement Manager, NHS



Lucy Scrannage, Head of Internal Communications, Rolls-Royce



Shaheena Ormerod-Sachedina, Internal Communications & Employee Engagement
Specialist, Penguin Random House UK



Emma Duke, Head of Communications, Education, Oxford University Press



Kate Bromley, Head of Internal Communications, RSPCA



HEALTH, WELLBEING, CULTURE & CHANGE

11.50 Nurture An Open & Trusted Company Culture, Raise Awareness, Reconnect
Employees & Recognise The Importance Of Health & Wellbeing Support

 * The ‘speak up’ ethos: create a supportive organisational culture by
   empowering colleagues to feel comfortable coming forward to discuss their
   mental health and wellbeing
 * In times of disruption and uncertainty what changes do IC need to make to
   prioritise wellbeing, and how can we embed wellbeing into all communications
   whilst being mindful of overworking staff?
 * Determine the role of IC in supporting employee’s health and wellbeing in the
   new working world and ensure colleagues remain cohesive and motivated while
   at home
 * Avoid the fatigue that comes with change by implementing clear and concise
   strategies to cultivate increased productivity and raise staff morale

Jade Archibald, Head of People Transformation & Colleague Communications, Shell
Energy Retail



DIVERSITY, INCLUSION, EQUALITY & BELONGING

12.10 Embed D&I Into Organisational DNA - Develop An Inclusive Company Culture
By Understanding & Engaging Every Employee

 * Avoiding a tick-box approach: how can we make internal communication
   processes more genuine and authentic in order to truly celebrate diversity in
   the workplace?
 * Tangible steps to firmly cement diversity, inclusion, equality and belonging
   into company culture to enable colleagues to bring their whole selves to work
 * Truly accessible communications: guarantee all colleagues feel valued, heard
   and supported by adapting and ensuring that communications are user-friendly

Kate Reynolds, Director of Communications, Sanctuary Group



THE STRATEGIC ROLE OF INTERNAL COMMUNICATIONS - Q&A Panel

12.30 Retain That Vital Seat At The Table! Demonstrate Internal Communications
As A Trusted & Critical Business Function Which Drives Strategic Direction

 * Not merely a crisis aversion! The pandemic has brought IC to the forefront so
   how can we harness this moving forward and continue to prove the strategic
   role IC plays post-pandemic?
 * Take internal comms to the next level: from strategy to wellbeing and
   belonging, IC has been vital over the past 2 years to connect employees. Now
   is the time to take this even further and start influencing other teams
   within your business
 * Demonstrate the bottom-line results of your efforts to secure senior
   leadership and gain trusted advisor status to ultimately verify the value of
   IC as a discipline

Chris Norbury, Chief People Officer & Member of the Board, E.ON UK



Sarah Courtice, Group Director of Internal Communications, Sky



Laura Colantuono, Head of Internal Communications, The Kraft Heinz Company



Georgina Panting, Head of Internal Communications, Metro Bank (UK)



Christopher Taylor, Head of Internal Communications, Eurostar



Zoe Vafadari, Group Director of Internal Communications, Bupa



Matt Crabb, Head of Employee Communications & Engagement, De Beers Group



13.00 Lunch & Informal Networking For Speakers, Delegates & Partners

BREAKOUT DISCUSSIONS

13.40 Informal Breakout Discussions

A) Social Media

Rosie Park, Head of Communications, Sanctuary Group



B) Wellbeing

Kitty Appleby, Global Internal Communications Manager, Tate & Lyle



C) Mental Health

D) Attrition

14.00 Afternoon Co-Chairs’ Opening Remarks

Kirsty Walden, Head of Internal Communications, Virgin Media 02



Lydia Hatley, Director of Engagement & Culture Development, Holland & Barrett



BONUS SESSION

14.10 Bonus Session; Reserved For Exclusive Conference Partner

CHANNELS & CONTENT STRATEGIES

14.40 Cut-Through & Guarantee Improved Engagement With Innovative, Targeted &
Creative Content & Channel Strategies

 * Avoid an over-complicated channel mix and guarantee that crucial messages
   stick for employees by simplifying channels to retain a captive and engaged
   audience
 * The employee-led market: prioritise channels based on audience demand to
   ultimately improve the efficiency of IC processes
 * The best of both worlds: ensure the right balance between digitally dominated
   channels and face-to-face communications is met

Federica Rabiolo, Director, Team Member Communications EMEA & Global Editorial
Content, Hilton



ENGAGE LEADERS, SECURE BUY-IN

15.00 Empower Leaders, Maximise Senior Stakeholder Buy-In & Secure Investment By
Encouraging Open Conversations Between Leaders & Employees & Showcasing
Bottom-Line Results

 * Deliver results for continued buy-in by inspiring and empowering senior
   management to become relatable and authentic communicators
 * Be seen and heard! How can we make top management more visible in
   organisations authentically?
 * Develop tight-knit relationships with leadership to align key communication
   goals and breakdown corporate barriers in order to secure long-term
   investment

Penny Mitchell, Head of Internal Communications, Department for Business, Energy
& Industrial Strategy, BEIS



15.20 Afternoon Refreshment Break With Informal Networking

MEASURING SUCCESS - ROI

15.50 Implement The Right Measurement Tools & Techniques To Effectively Capture
The Success Of Your Internal Communication Strategies For Maximised Impact
& Influence

 * Keep comms strategies agile by utilising the best measurement tools and
   translating insights and figures into compelling narratives
   that demand senior backing
 * Maximise employee listening: observe and filter vital employee feedback in
   order to influence future strategies
 * Bridge the gap between measurement and ROI by leveraging the crucial metrics
   which capture IC success to tick the right boxes for senior execs

Matthew Knowles, Head of Employee Communications, Thames Water



THE FUTURE OF INTERNAL COMMUNICATIONS - Q&A Panel

16.10 Maintain Momentum, Keep Up With Changing & Evolving Employee Expectations
With Clear, Strategic & Future-Proofed Internal Communication Strategies

 * The changing internal comms landscape - with budgets more prominent than
   ever, what does the future hold for the internal
   comms function?
 * Where does the future of IC sit within the digital landscape, and what level
   of upskilling will be required to meet business targets?
 * Change is inevitable! Predict the new trends to watch out for in 2022 and
   beyond in order to stay ahead of the game and adapt quickly
 * As internal communication continues to secure strategic influence, explore
   the changing role of the discipline and how to best prepare your teams

Caroline Lagden, Senior Manager, Group Internal Communications, Lloyds Banking
Group



Matthew Knowles, Head of Employee Communications, Thames Water



Supreet Thomas, Head of Communications, TSB



Shalini Gupta, Employee Experience Communications Lead, BT Enterprise



Anisha Mistry-Jones, Internal Communications Manager, Which?



Kevin Lennon, Internal Communications Manager, National Express



Jane Young, Director Internal Communications, Legal & General



16.50 Afternoon Co-Chairs’ Closing Remarks

Kirsty Walden, Head of Internal Communications, Virgin Media 02



Lydia Hatley, Director of Engagement & Culture Development, Holland & Barrett



17.00 Official Close Of Conference

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