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 * Renault Care Services
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SERVICE PLAN FREQUENTLY ASKED QUESTIONS

Can I buy a Service Plan online?

Yes, you can buy a service plan for your vehicle online through our Renault
Shop.

You can choose to pay monthly or by a single payment.

find your sevice plan
I noticed that when I buy a Service Plan on the Renault Shop the payment goes to
EMaC, who are they?

EMaC handles the administration of your vehicle’s service plan on behalf of
Renault UK Ltd.  EMaC collect the Direct Debit instalments from your bank or
building society that pay towards the upcoming servicing requirements of your
vehicle.


Can I cancel my Service plan?

If you’re thinking about cancelling, please call us on 0330 099 6826 – we would
hate to lose you. We can talk you through the benefits and options of remaining
a service plan customer, particularly if your needs or circumstances have
changed.
If ultimately you do decide to cancel, we will help you to finalise the
agreement quickly and efficiently. Refunds are calculated based on the money you
have paid into the service plan account, less any services and/or management
charges.

further details about cancelling your plan
Where can I find the Terms & conditions?

The Terms & conditions of the Service Plan you have chosen to purchase will be
shared during the checkout process.  

 

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