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RESPONSE CX

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24/7 CX AGENTS AT 50 CENTS AN HOUR

Empower your team with Conversational AI Agents: automate routine customer
interaction tasks, including order modifications and subscription changes. Give
your CX team the freedom to concentrate on higher-value activities, enhancing
efficiency and retention. Experience the future of intelligent, personalized
customer experience today – without compromising on quality or precision.

Sign up for FreeSchedule Demo

No credit card required. Setup handled by our team. No Annual Contract. No per
automation or volume based costs. No extra Support costs. $350 per month, 30-day
free trial.




TRUSTED BY LEADING DTC BRANDS



#1 AI Customer Experience Agent for Shopify & Gorgias Merchants

Elevate Your Brand with the ReSponse CX App: The Premier Conversational AI
Solution Tailored for Shopify. Powered by the unparalleled capabilities of GPT-4
and cutting-edge AI technology, the ReSponse CX App revolutionizes your customer
experience. It delivers AI-generated, highly personalized responses leveraging
your unique company data, and autonomously manages Order and Subscription
modifications in alignment with your customers' needs. With seamless integration
across every communication channel—Instagram DMs, Facebook, Chat, Email, and
beyond—ReSponse CX extends your customer experience team's reach, freeing you
from the tedium of manual tasks. Embrace efficiency and reclaim your time for
what matters most.

Decrease in First Response Times98%
Decrease in Resolution Times95%
Increase in CSAT Scores62%
Decrease in Return Cycle Time71%
Increase in Subscription Retention53%
Increase in Exchange Efficiency62%

> “Through Stateset Response, we use an AI bot (Robert) to handle the
> monotonous, time sensitive issues like cancellation requests. He’s working
> 24/7 and frees up our reps so they can take care of questions that are more
> nuanced and require a human touch.”


Femi Olasupo
Senior Director of Customer Experience - Truvani
Learn more about Truvani and StateSet ReSponse →

ReSponse has created thousands of 5 star customer experiences

> “Impeccable attention to detail and lightning-fast responses. The speed
> suggests AI, yet it resonates with a personal, tailored touch that feels
> remarkably human!”

> “Súper amable y atento en todo momento estoy muy satisfecha por su ayuda. Lo
> mejor!”



> “Very helpful, even on a Sunday!”



> “5/5. Very helpful”



> “Quick response time, very helpful.”





STAY AHEAD IN CUSTOMER SUPPORT AUTOMATION WITH RESPONSE CX AGENTS


Order Efficiency AgentSpearhead your Shopify order management with precision.
This agent autonomously cancels orders based on your bespoke business protocols,
freeing your team from the trenches of manual work. This strategic shift allows
you to concentrate your resources on elevating customer satisfaction and
boosting operational efficiency.

Subscription Management AgentRevolutionize how you handle subscriptions on
Stay.ai, ReCharge, and SKIO platforms. This agent takes the reins on
subscription cancellations & changes, liberating your customer experience team
from the arduous task of manual processing. Empower them to invest more in
meaningful interactions, significantly enhancing the customer journey.

Returns Handling AgentTransform your approach to return requests on Shopify and
Gorgias. Customized to follow your business specific guidelines, this agent
automates the entire process, ensuring customers are promptly informed about
their order numbers and tracking details. This not only streamlines operations
but also fortifies trust and transparency with your customers.

Proactive Warranty Support AgentElevate your warranty management in Shopify and
Gorgias to new heights. Guided by your established business rules, this agent
automates the coordination of warranty replacements. It smartly recommends
replacement items to customers based on their purchase history, personalizing
the post-purchase experience and enhancing satisfaction.

Sales AgentElevate your sales strategy with our Sales Agent, designed to
automate and enhance the pre-purchase experience for your customers. By
intelligently interacting with potential buyers, this agent provides
personalized recommendations, answers queries in real-time, and guides them
through the buying process. This not only boosts conversion rates but also
ensures a smooth and engaging customer journey, leaving your sales team to focus
on more complex inquiries and strategies.

Marketing AgentRevolutionize your marketing efforts with our Marketing Agent, a
powerful tool that automates personalized marketing campaigns via Klaviyo across
various channels. Leveraging data-driven insights, this agent targets potential
customers with precision, delivering customized messages and offers that
resonate with their preferences and behaviors. By automating repetitive tasks,
your marketing team can devote more time to creative and strategic planning,
thus enhancing overall campaign effectiveness and ROI.

Use ReSponse with your favorite commerce apps, data sources, automations, and
more.


COMMERCE


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EMPOWER YOUR DTC BUSINESS WITH 24/7 AI RESPONSES!


SEAMLESSLY REPLY ON EVERY CHANNEL AND DRIVE OUTCOMES THAT ENHANCE YOUR CX OPS.
EXPERIENCE A KNOWLEDGE BASE SETUP HANDLED BY OUR TEAM WITH DEDICATED EXPERT
SUPPORT. NEVER MISS A CUSTOMER QUERY AGAIN.

With StateSet there are NO Annual Contracts / NO Upfront setup costs / NO per
automation based pricing / NO extra support costs. It's $350, month-to-month,
cancel anytime.

Payment frequency
Monthly
Annually


FREE

Start Building your Autonomous CX Agent. Build your Knowledge Base, Rules and
more.

Free/month



Try for Free
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples


PRO

For the ambitious brand. All-in-one solution to supercharge your
direct-to-customer business CX.

$350/month



Unlock Pro Features Now
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Shopify Integration
 * Gorgias Integration
 * eMail, Chat, Instagram DMs
 * Dedicated Support


SCALE

For the scaling DTC brand. The autonomous solution to scaling your CX team.

$1,070/month



Unlock Scale
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Response Schedules
 * Shopify Integration
 * Gorgias Integration
 * Stay AI Integration
 * Recharge Integration
 * Automated Function Calling
 * Automated Order Cancellations
 * Automated Subscription Changes
 * Automated Order Tagging
 * Auto-Close Tickets
 * Dedicated Support
 * Response Analytics
 * Response Evaluation


AUTONOMOUS

For the autonomous brand. The definitive AI powered solution to providing a
world class CX.

$3,230/month



Unlock Autonomous
 * Conversational AI Agent
 * Generative User Interface
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Response Schedules
 * Shopify Integration
 * Gorgias Integration
 * Stay AI Integration
 * Recharge Integration
 * Automated Function Calling
 * Automated Order Cancellations
 * Automated Subscription Changes
 * Automated Order Tagging
 * Auto-Close Tickets
 * Dedicated Support
 * Response Analytics
 * Response Evaluation
 * Custom API Integrations
 * ERP Integration
 * Dedicated Agent Workers
 * Enterprise Grade SLA
 * Enterprise Grade Analytics

> “The next generation of AI-powered customer experience has arrived. As a brand
> and former marketing technologist, exploring and implementing modern
> AI-powered tools for our brand is important to me. The ReSponse AI App
> provides a smart, scalable interface for our CX team to be at the forefront of
> e-commerce technology and to provide better experiences and support for our
> customers.”

Madeline Lauf, Founder at Begin Health

Customer Success


BEGIN HEALTH

Health & Wellness

Facing exponential growth and the accompanying customer support challenges,
Begin Health sought a solution to scale their services while maintaining a high
level of care and responsiveness.

Integration of Stateset’s ReSponse AI with the Gorgias chat widget on their
website enabled automatic handling of sensitive subscription management
requests, such as cancellations, with a personal touch. The AI’s capability to
suggest alternatives like pausing or skipping a subscription before cancellation
helped in reducing churn and enhancing customer satisfaction.

The adoption of Stateset’s Response AI solution led to an 95% reduction in
response time, slashing the first response to an astounding 5 seconds, and a 85%
decrease in time to resolution. This transformation has not only satisfied the
immediate needs of the Begin Health community but also laid the groundwork for
additional self-service features.

ReSponse Time95%
Resolution Time85%
Churn Reduction28%
Cost / Ticket40%
Learn more about Begin Health and ReSponse →

RAG + GPT4 Turbo

Retrieval Augemented Generation (RAG) based on Vector DB + OpenAI GPT4 Turbo

Real-time Integrations

Integrated with Shopify, Gorgias, Stay AI for automating Order and Subscription
actions based on your macros and real-time commerce data.

AI Function Calling

Make API calls directly from ReSponse App to power advanced workflows and
automations.


ACHIEVE MORE, FASTER

Why ReSponse?

Shopify Merchants use ReSponse to fix their customer service problems and get
the results they want. Plain and simple. ReSponse helps you achieve your CX
goals.


Knowledge Base IntegrationShopify merchants can upload a variety of documents to
Stateset ReSponse, including company knowledge bases, product information, FAQs,
or any other relevant source of information. This not only simplifies customer
support processes but also ensures responses are shaped by the merchant’s unique
resources and information.

Gorgias Integration and Enhanced Customer ExperienceSetting up your Customer
Service Agent is a breeze with ReSponse. In less than 15 minutes, you can have
your AI-powered support system up and running. Seamlessly integrated with
Gorgias Chat, ReSponse automatically handles and responds to customer requests,
streamlining your customer service operations.

Post-Purchase Automation and Workflow IntegrationBy tying the generated
responses to processes such as Returns Management Automation (RMA), Warranty
Management, Shipping Label Creation, and Inventory Management, merchants can
create a seamless, interconnected ecosystem for managing their online stores.

GPT-4 Turbo Model and FunctionsAt the heart of Stateset ReSponse lies OpenAI
GPT-4 Turbo, the largest and most sophisticated language model ever created. The
incredible potential of GPT-4 is just starting to be harnessed for applications
like StateSet ReSponse AI, which serves to automate post-purchase operations and
elevate e-commerce customer support

Unparalleled Customer SatisfactionExperience an average CSAT score of 95% with
ReSponse. Its state-of-the-art GPT4 technology ensures that each interaction
leaves your customers satisfied, enhancing brand loyalty and driving repeat
business.

Lightning-Fast Resolution TimesWith ReSponse, your customers will not be kept
waiting. Enjoy resolution times of less than 5 minutes, empowering your team to
handle more inquiries and deliver exceptional service.


READY FOR PERSONALIZED ORDER AND SUBSCRIPTION CHANGE WORKFLOWS FROM WITHIN
GORGIAS?

Book a Demo to learn more about the future of CX.

Schedule Demo



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