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Submitted URL: https://community.wegalvanize.com/s/contactsupport
Effective URL: https://community.wegalvanize.com/s/contactsupport?language=en_US
Submission: On September 27 via manual from US — Scanned from DE
Effective URL: https://community.wegalvanize.com/s/contactsupport?language=en_US
Submission: On September 27 via manual from US — Scanned from DE
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Loading ×Sorry to interrupt CSS Error Refresh Skip to Main Content ACL Customer Community * Home * GALVANIZE * HELP & SUPPORT * TRAINING * COMMUNITY * More Expand search SearchSearch * Search "" Close search LOG INAccount Management CONNECT WITH A NETWORK OF THOUSANDS OF HIGHBOND PEERS GALVANIZE COMMUNITY SUPPORT Galvanize Customer Support will be closed on December 22 starting at 3pm PST, and will re-open on December 27 at 5am PST Close window. How can I help you today? Search COVID-19 COVID-19(1) * COVID-19 Related Resources HIGHBOND HighBond(104) * Failed to download files to Agent * How to select data the REST Connector doesn't pick up automatically * ip_not_allowed error in Robots Cloud version after enabling IP whitelisting * See all 104 articles RSAM > GENERAL FAQ(0) Release Notes(0) Rsam API(0) Rsam Performance Guide(0) Web Admin - Data Migration(0) RSAM > RSAM ADMINISTRATOR HELP Installing and Accessing Rsam(2) * Rsam Licensing * Signing in to Rsam Instance Menu Bar Rsam Administrator(11) * Home Page Filter Panel Part 2 * Home Page Filter Panel Part 1 * Home Page Part 2 * See all 11 articles Overview of Structures and Elements(8) * Rsam Administration Concepts * Structures & Elements * Global Features * See all 8 articles Administration Overview(1) * RSAM - Reset DISTLDAP.dat Credentials Administration - Criticality(0) Administration - Workflow(1) * RSAM Workflow Administration - Risk Analytics(0) Administration - Reports and Views(0) Administration - E-mail Notification(0) Administration - Email Listener(0) Administration - Options(0) General Web Options(0) Understanding the Questionnaire Scoring(0) Importing Objects(2) * RSAM - How to avoid 255 character limit in excel import * RSAM - Microsoft.jet.oledb.4.0 is not registered error, while trying to import the excel file. Importing Records(3) * RSAM - How to avoid 255 character limit in excel import * RSAM - Import records always results in no changes * RSAM - Microsoft.jet.oledb.4.0 is not registered error, while trying to import the excel file. Importing Control Types(0) Defining your Assessments(5) * Offline Data Gathering * Offline Data Gathering * New Questionnaire Concept * See all 5 articles User Architecture(0) Using the Log Viewer(0) Administrative Groupings(0) Maintenance(0) Environment Migration(0) Metrics Generator(0) Report Generator(0) Customizing the Login Page(0) Outbound API(0) Inbound API(0) Linking to Rsam Page, Object and Records(0) Using Performance Search(0) Index Record Attributes for Performance(0) Security Check for Cross-Site Scripting(0) Report and View an Issue(1) * RSAM - Crystal Report returning blank screen RSAM > RSAM USER HELP Objects and Records(0) Logging into your Rsam Instance(0) New User Registration(0) Menu Bar Rsam User(0) Assessments(9) * Assessments : Questionnaire Workflow Buttons * Assessments: Navigating in Assessments * Assessments: Survey Data Gathering Screen - Navigating in Assessments (AQ) * See all 9 articles Records(17) * Records: Changing Record Categories & Filtering the Records List * Record: Using the Record Buttons & Creating New Records * Records: Opening Existing Records * See all 17 articles Search(3) * Report Generation from Saved Search * Leveraging Indexes for Performance * Setting up Search Criteria Generating Charts(0) Reporting(0) Permission Assignment(0) Exporting Objects and Records(0) Importing Objects User(0) Importing Records User(0) Report an Issue(0) INSTALLED APPLICATIONS Add-In(4) * SSO (Single Sign-On) SAP Connector - Error "An unexpected error has occurred: You have no password; you cannot log on using a password" * "GRC returned error 422" in Excel ACL ADD-IN * Error found in Custom UI XML of "ACL Add-In" * See all 4 articles AN(324) * AN Activation Issue- login page prompts even after successful activation * ACL Connector for Oracle ODBC driver could not be loaded due to system error code 126 * Import non-Analytic files from Sharepoint or OneDrive in ACL * See all 324 articles AX(215) * How to select data the REST Connector doesn't pick up automatically * The import process encountered an error: [08001] Could not find a valid license for using CData ODBC Driver for JSON on this system * Back up and migrate data in AX * See all 215 articles Direct Link(96) * Error Message - Service ''xxxxxxx'' unknown * Direct Link 7.0 Deployment * Procedimiento de actualización de Direct Link para S4/HANA 1809, 1909 o 2020 * See all 96 articles BLOG Announcements(36) * Analytics Exchange (AX) 15.1 has been released. * New Solution Pages Launched! * Galvanize’s HighBond Debuts on AWS Marketplace * See all 36 articles Analytics(1) * Active directory table fetches 0 records General(15) * HighBond Updates * Galvanize in the news! * Strengthening the First Line of Defense: How to Build a Better Control Framework * See all 15 articles GRC(2) * 5 Tips for Cyber Risk Management * 10 Ways Corporate Boards Need to Approach Risk in 2021 GRC in the News(34) * GRC in the News Edition #34 09/27/2021 * GRC in the News Edition #33 09/20/2021 * GRC in the News Edition #32 09/06/2021 * See all 34 articles Office Hours(0) Product Information(4) * Product Updates: Feb 15rd 2021 * Using ControlsBond to Simplify SOX and Internal Controls Management * Product Updates: Feb 3rd 2021 * See all 4 articles Summit(0) ThirdParty(0) Thought Leadership(7) * Galvanize CEO Dan Zitting talks strategy after US$1b acquisition * The State of GRC Annual Report: 2021 * Report: 41% of GRC Professionals Adopting Cloud-Based Technology in Post-Pandemic Recovery * See all 7 articles Training(7) * New Video Library Home * Community Video Help * Rsam Training 2021 * See all 7 articles Video(2) * Community Video Help * Want to get the most from the Galvanize Community? Webinar(9) * How are you modernizing ESG management? * HALF-DAY VIRTUAL EVENT: Cyber Risk Leaders 2021 * Our first joint webinar with Diligent and Steele Compliance is happening * See all 9 articles Week in Review(17) * Week in Review Edition 16 June 4th 2021 * Week in Review Edition #15 05/14/2021 * Week in Review Edition #14 5/7/2021 * See all 17 articles Submit a Case Check Case Status Ask Community ONLINE CHAT -------------------------------------------------------------------------------- Loading Log in to use chat online with Galvanize Support! Log in Start a live chat session with Galvanize Support! Chat now Sorry, looks like all of our agents are currently busy! Please submit a case using the form on the left, or try again shortly. Live chat with Galvanize Support is available from Sunday 5pm to Friday 5pm PST. For help, please use the form on the left to open a ticket! 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