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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On October 16 via api from RU — Scanned from CA
Submission: On October 16 via api from RU — Scanned from CA
Form analysis 2 forms found in the DOM
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</form>Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1098462906" data-mn="ItemView" data-mn-app="frontend">
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<div class="box box__pad is-hidden">
<ul></ul>
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<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
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<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
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<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
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<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Oje40PkPvvcemzxetjptclUc_rN-MBd-tgx9C_OFd3g">
</form>Text Content
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,794 Topics
* 14,361 Replies
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4794 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
07
A
23 days ago
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?
Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇
11000
1 month ago
D
D1.TrainingNewcomer
asked in eSignature
Receiving error message "This recipient type must have a name and email
address".
I am receiving the error message "This recipient type must have a name and email
address" even though the recipient boxes are filled in with a name and email
address. This problem just started happening after using the same template for
several months. Can someone please assist?
01
C
1 minute ago
O
ocarObserver
asked in eSignature
Clickwrap forms are not being submitted
I have a client who is trying to accept a clickwrap form, but after clicking the
accept button, the page keeps loading and does not go to the next page to
request a copy of the clickwrap.Is this a clickwrap configuration issue, an
account issue, or simply a cookie issue? thanks for your support!
00
O
57 minutes ago
B
Barry GoldsteinNewcomer
asked in eSignature
How to make role information required for all roles on PowerForm
Hi all I have set up a template and I am using it as a PowerForm. There are 4
roles for the template / PowerForm: Submitter - who supplies all the info and
initiates the PowerForm Submitter Manager (signer 1) Supplying Data…. (signer 2)
Receiving Data….(signer 3) Even though all 4 roles are marked as “Needs to Sign”
when I created the template, when the PowerForm is initiated, it is only
requiring the first role to be filled out? Can I get the other roles to be
required as well? The Submitter (first role) would supply all the info. Please
help Thanks!
00
B
2 hours ago
S
SallyNewcomer
asked in eSignature
Conditional Formula with Dates
Hello, I want to make a formula that validates me if a field that is a drop-down
list. For example, if it's 1 that I add 90 days from the date field, and if it's
2 that I add 7 days
01
C
2 hours ago
L
lauren.maherNewcomer
asked in eSignature
Doucument Not Always Included as an Attachment in Completion Email
Hello, Has anyone experienced an issue with envelopes not always sending a pdf
version in the completion email once everyone has signed a document in DocuSign?
We’ve gotten some feedback that some HR are not receiving the document enclosed
in the completion email, only as a link to DocuSign. (Please note, sometimes the
document is included as an attachement and sometimes it’s not - there doesn’t
seem to be any difference in these scenarios.) Many thanks in advance! Kind
Regards, Lauren
05
D
2 hours ago
A
AndieVNewcomer
asked in eSignature
reminders
I used to be able to set DocuSign to send reminders all those who have not
signed their documents daily until they have signed with a one button set up (so
that I don’t have to do for each envelope, which is also no longer an option to
me). I can no longer do this (our school just got DocuSign back). Why can’t I
use that feature? I have over 50 envelopes to resend right now with many more to
come & it is very time consuming to hit resend on each envelope. Also there is
no longer an easy way to search for a specific envelope, ie when I type in a
name absolutely nothing comes up or everything comes up. Is this the new
DocuSign or are these paid upgrades now? Thank you
00
A
3 hours ago
J
JohnKMoreheadObserver
asked in eSignature
Can't Find a Document I signed
Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know
I signed and returned the document but now I cannot locate it. I subsequently
opened a Docusign account attempting to locate the document but have been
unsuccessful. I checked with the Lessor and he said that he never sent such a
contract. I checked with Airbnb and they said that they never sent a document.
Can you please help me locate the document? Thank you!
00
J
3 hours ago
M
Mike BeveridgeNewcomer
asked in eSignature
Envelope delivery failure (TLS failure and reporting) ?
Good morning community!...does anyone know if the DocuSign delivery failure
notifications contain content to report the failure due to a TLS error? (in
other words, If I activate enforced TLS and the recipients email server does not
/ cannot support at least TLS 1.2...will I receive sufficient details to notify
me OR will I just receive a ‘generic’ Failure notification ?)...and, can I
obtain statistics on deliver failures from within the application, as an
administrator? Thankyou !!!
00
M
7 hours ago
B
bruceblakeNewcomer
asked in eSignature
New User
For years I have used Docusign but I only ever received documents to sign. I now
want to send a document to be signed. What do I do? Do I need a paid account?
Does the document need to be in PDF format or Word? I have the document
currently in Word. Just confused as how to get started because when I try to
signup using my existing user id and password, I receive an error.
01
10 hours ago
D
DiBaNewcomer
asked in eSignature
Passport not recognized
I was trying to sign a document sent by notary but it systematically fails. It
seems that my Danish passport is not properly recognized. I have tried many
times by taking a picture with different angles, also tried to send a scanned
PDF… Now I tried so many times that I have reached the maximum number of
attempts. Yet, I succesfully signed another document just a couple of weeks ago.
So what is the issue here?
05
D
11 hours ago
R
rhmayoNewcomer
asked in eSignature
Florida
does docusign meet Florida building code requirements?
00
R
12 hours ago
M
maggie.gallottiNewcomer
asked in eSignature
Not all recipients are there when template is applied to uploaded document
I think I figured this out - please disregard - thanks
00
M
14 hours ago
J
JCFBObserver
asked in eSignature
Assign another Admin
Hi all, We would like to add another admin account in our DocuSign. However, the
original admin account (user) is already left, how could we able to retrieve the
admin right ? Thank you.
00
J
14 hours ago
A
alex03Newcomer
asked in eSignature
"The envelope allowance for the account has been exceeded." in a developer
account
I have a developer account which I use to test our Salesforce integration with.
I recently started getting the error message “The envelope allowance for the
account has been exceeded.” I was under the impression that developer/sandbox
accounts did not have such limit but apparently I was wrong. When does this
reset or is it possible to increase it?
04
A
16 hours ago
T
TeichNewcomer
asked in eSignature
SMS Error
I am testing the way SMS delivery works in my demo account. I sent a envelope
using my number to see if the SMS work. I never accepted the text but voided out
the envelope and now I get an ERROR # has not given consent to receive
notifications. How do I fix this so I can use my number again for testing?
02
A
16 hours ago
M
MMurphyNewcomer
asked in eSignature
Transfer Envelope Issues
I recently had envelopes transferred to my account, but I am unable to download
the entire Docusign packet or see all of the documents unless I am signing the
document. Does anyone know why this is happening?
01
A
16 hours ago
D
danbariaultNewcomer
asked in eSignature
New Problem - can't sign my document
I have never had an issue with Docusign before. When I attempt to sign the
document fails to load (imagine a spinning wheel). Any suggestions?
07
A
16 hours ago
F
fdhaikusNewcomer
asked in eSignature
sending multiple documents
If I send to documents for signature within one send, does it get billed as one
envelope or two?
00
F
17 hours ago
C
cmc073Newcomer
asked in eSignature
Adding email hyperlink to documents
Hi, I am trying to add an email address in my document and would like it to act
as a hyperlink to email, is this function available? I know how to add a
hyperlink to a site in the document, and added an email address the same way
using #HREF, but this does not work for email. Should I be using something
different to indicate email? Thank you
06
C
18 hours ago
J
jschuldenfrei_blNewcomer
asked in eSignature
Custom envelope fields to specific user groups
Hi, is there any way that I can restrict the visibility of ECFs to specific
users/groups. I would like the ability for certain users to tag envelopes, but
do not need this ability org-wide. Thanks, James
02
C
19 hours ago
S
Service_OrientationNewcomer
asked in eSignature
Workflow Question: Contract where I and an extrnal recipient have to sign
Hello everyone, Is it the "standard" workflow in DocuSign that I cannot sign a
contract directly when I create it, if it's meant to be signed by both myself
and the other recipient? So far, I've been setting myself as the first recipient
and then having to sign it through my email before the signed contract gets sent
to the other recipient. Is there no way to sign the document directly while
creating it, without going through the extra step of signing it via email?
Thanks a lot !
02
C
19 hours ago
J
JayKayNewcomer
asked in eSignature
Adding a new user
We just joined Docusign with a standard edition using 1 seat. I’m the admin.
When was setting everything up, I added 3 users to the seat. I need to add
another user. Per the online support instructions, when I click settings then
users, I don’t see the “add user” button. I only see an “add seat” button. Do I
need to purchase another seat to have 4 users active?
02
C
19 hours ago
D
dplcde231Observer
asked in eSignature
Envelope ID provided but my account is unable to view
Hello all, I am currently being presented with a contract and have been informed
I signed but on the contract provided it only says electronically signed and no
where on the contract does it have my name or digital signatures. I was provided
an envelope ID and have went to my account (which i have add since 2013) to look
at past agreements and there is no document during that time Also, when i go to
the following https://app.docusign.com/documents/details/ {envelope_id} while on
my account I get an error that says “unable to access the envelope” I called
docusign support and they were able to see the completed certificate of
completion and say my email is on the file, but then why cant I see it on my
profile anywhere and why cant I view anything about the document that it alleges
I signed. They even told me I had two accounts attached to me email? When I log
into the other account (supposedly attached to my email) there is no document
there either. So why would docusign support be able
02
C
19 hours ago
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