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URL:
https://www.bosch-home.com/us/about/imprint/privacypolicy?cid=ServiceConfirmation|emai|en|noc|adhoc|bos|own|10506|sales|foo...
Submission: On June 13 via api from US — Scanned from DE
Submission: On June 13 via api from US — Scanned from DE
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</form>Text Content
Please note: This website includes an accessibility system. Press Control-F11 to
adjust the website to the visually impaired who are using a screen reader; Press
Control-F10 to open an accessibility menu.
Accessibility
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* Press ↵ Enter for Accessibility for blind people who use screen readers
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USE OF COOKIES
[GLOBAL.COOKIELAWEXTENDED.TXT.HEADLINE]
We use cookies to personalize and enhance your experience on our website. The
chat feature uses third party cookies to preserve your session information. By
using our site, you agree to our use of cookies. Visit our Privacy Policy to
learn more.
[global.cookielawextended.txt.firstparagraph]
[global.cookielawextended.txt.secondparagraph]
* Privacy Policy
Accept No Thanks
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[global.cookielaw.txt.checkbox.targeting]
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[GLOBAL.COOKIELAW.TXT.HEADLINE.PERFORMANCE]
[global.cookielaw.txt.description.performance]
[GLOBAL.COOKIELAW.TXT.HEADLINE.TARGETING]
[global.cookielaw.txt.description.targeting]
[GLOBAL.COOKIELAW.TXT.HEADLINE.THIRDPARTY]
[global.cookielaw.txt.description.thirdparty]
Bosch US Where to Buy Contact Us Website Accessibility
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PRIVACY POLICY
BSH Home US/EN Policy
General
BSH would like to thank you for visiting its websites and showing interest in
its company and company products.
Protection of Personal Data / Protection of privacy
Protecting the security and privacy of your personal data is important to us.
Therefore we conduct our business in compliance with the applicable laws
regarding protection of personal data and protection of privacy. Please see
below for details on what type of data information is collected by BSH, how it
uses the information and with whom we share the information.
Collecting and Processing Personal Data
You can use all the areas of our website that are not access-protected without
disclosing your identity. By default, we log every use of our website in order
to eliminate disruptions and clarify security incidents. More about the protocol
data can be found in the chapter “How we process your data”.
How we process your data (logs, cookies, tracking, etc.)
Log data
Whenever you call up a website, your Internet browser automatically transmits
information to our web server (so-called protocol data) for technical reasons.
We store some of this information in log files, such as:
* Date of the access
* Time of the access
* URL of the linking website
* retrieved file
* transferred data volume
* Browser type and version
* operating system
* IP address (anonymized)
Whenever you call up a website, your Internet browser automatically transmits
information to our web server (so-called protocol data) for technical reasons.
We store some of this information in log files, such as:
In order to rectify faults or to preserve evidence in the event of security
incidents, it may sometimes be necessary for us to collect additional personal
information together with the log data in order to remedy faults or preserve
evidence relating to security incidents. We delete this data once the fault has
been remedied or the security incident has been conclusively clarified, or the
purpose of processing has ceased to apply for other reasons. In the event of a
security incident, we will transmit log data to the investigating authorities on
a case-by-case basis, to the extent permitted. We always store log data
separately from other data collected that relates to the use of our website.
Cookies
We use cookies. Cookies are small text files, which we store on your device when
you visit our website. These cookies are transmitted back to us each time our
website is called up again. This allows us to recognise you, for example, or
makes navigating our website easier for you thanks to the information stored in
the cookies.
Cookies cannot be used to run programs or transfer viruses to a computer.
Cookies can only be read by the web server they originate from.
We do not share the information stored in the cookies with third parties without
your express permission.
You can also view our website without cookies. Internet browsers are often
configured to accept cookies. To prevent your internet browser from using
cookies, you can disable cookie use via the settings in your internet browser.
The help functions in your browser can show you how to disable and/or delete
cookies in your internet browser. Please note that disabling/deleting cookies
may result in individual functions on our website no longer working as expected.
In addition, disabling/deleting cookies will only affect the internet browser
used to do so. For other Internet browsers, the deactivation/deletion of cookies
must therefore be repeated accordingly.
Specification of Purpose
BSH, through its website, will not collect any personal data about you (e.g.
your name, address, phone number, date of birth, billing data, email address),
unless you voluntarily choose to provide that information (e.g. by registration,
survey, orders). When you provide BSH with personal data it is only used for the
following specific purposes:
Inquiries which have been sent to us (e.g. Product information, Traders'
certificate);
* Orders (including repair service visit orders), which have entered our
portal;
* Marketing communications and promotions
* Surveys (e.g. customer satisfaction);
* Newsletters
* Applications.
Utilization and Transfer
To maintain Customer and Supplier contacts, BSH may store, process and forward
personal data to:
* our subsidiaries worldwide; or
* third parties working on our behalf.
To understand and react to your needs as quickly and efficiently as possible,
such as:
* process product or offer inquires;
* send your ordered products;
* confirm product registrations;
* inform you about special offers;
* conduct surveys.
Security Measures
BSH will take all necessary technical and organizational measures to protect
your personal data against:
* improper or illegal deletion;
* unauthorized alteration or transfer;
* unauthorized disclosure; or
* loss.
Links to other Websites
BSH’s website may contain links to other Websites and incorporate content and
services from other providers (e.g. YouTube, Facebook, Google, Twitter) who may
use cookies and active components. BSH has no influence over how your data is
processed on these websites or their compliance with provisions on data
protection. Please note any data protection information they provide. Please
note that the option provided by BSH to configure settings for cookies used has
no effect on cookies and active components from other providers (e.g. YouTube,
Facebook, Google, Twitter). Please refer to the respective provider’s websites
for information about how your data is handled. BSH assumes no responsibility
for the processing of this kind of personal data by third parties.
Web analytics using pseudonymised user profiles
We use web analytics tools for various purposes on our website. You can find
information on the web analytics tools we use below, including a description of
the data processing in question, the purposes of that processing and how you can
prevent the web analytics tool from collecting and processing your data. Please
note that placing opt-out cookies can only prevent the collection and processing
of your data by web analytics tools to a limited extent. You can find more
information about this in the section on cookies.
Web analytics tool: Adobe Analytics (Omniture)
In order to carry out marketing and market research and tailor our website (and
potentially newsletter) appropriately, we use analytics cookies and/or
JavaScript to collect and process usage data relating to your visit to our
website and your use of links in the newsletter (if applicable). Your usage data
is collected and a usage profile is generated from this data on a pseudonymised
basis, using a cookie ID. Your IP address is either not recorded or is
anonymised immediately after recording as part of this.
We use the Adobe Analytics service provided by Adobe Systems Software Ireland
Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland (“Adobe”) to
collect the usage data and generate the usage profiles. The information relating
to your use of our website is transferred to Adobe servers, analysed and solely
returned to us as cumulative data. This data allows us to identify trends in how
the website is generally used.
We do not conflate the resultant usage profiles with your name or any other
details that could disclose your identity, such as your e-mail address.
Opt-out: Please use Adobe’s opt-out website if you wish to prevent your usage
data being collected. You can find information about how Adobe Analytics cookies
work and the opt-out option via the following link:
http://www.adobe.com/privacy/opt-out.html
Web analytics tool: Adjust
Our website and Home Connect app uses the tracking technology “Adjust”, a
service provided by Adjust GmbH, Saarbrücker Str. 37A, 10405 Berlin, Germany
("Adjust"). For more information about their product and privacy policy, please
visit: https://www.adjust.com/privacy-policy/. When you follow the links
provided via our website and then launch the Home Connect app after downloading
it from the respective app-store, Adjust processes install and event data such
as the website you started the download from. This help us understand how our
users are interacting with those links and to optimize and analyze our app
attribution model. For such analysis, Adjust uses your mobile identifier like
IDFA or Google Play Services ID, and your pseudononymized (hashed) IP- and
possibly MAC address. Adjust also tracks your usage frequency of the Home
Connect app, and BSH may use such Home Connect usage frequency information for
advertising targeted to you using third party marketing campaigns.
If you do not wanted to be tracked by Adjust, you can choose at the start of the
Home Connect app if you allow tracking or not. If you choose not to be tracked,
even if the link of this website is used, you will not be tracked.
Web analytics tool: Mouseflow
In order to help us design our website appropriately, we may collect usage data
relating to your visit to our website using analytics cookies and other
technologies. As part of this, we record the mouse movements and clicks of
randomly selected users of our website. Your IP address is anonymised as a
matter of course, and no personal information is collected or stored. The
resultant log of your use of our website is randomly analysed so that we can
derive potential improvements for our website from it.
We use service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen,
Denmark for the purpose of collecting this usage data.
We do not conflate the resultant usage profiles with your name or any other
details that could disclose your identity, such as your e-mail address.
Opt-out: Please use Mouseflow’s opt-out website via the following link if you
wish to prevent this usage data being collected: https://mouseflow.com/opt-out
Google
One feature available to you as a user of our website is a map showing BSH
locations worldwide. We use Google Maps to display this map. Google Maps is a
service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA
94043, USA. For the use of the functions of Google Maps it is necessary to store
your IP address.
In certain cases we use the reCAPTCHA service of the company Google LLC to
ensure appropriate data security for the use of contact forms. This serves above
all for the differentiation of whether the input has been made by a natural
person or fraudulently by machine or automated processing. The service includes
the sending of the IP address and if necessary other data required by Google for
the reCAPTCHA service to Google.
This site uses so-called web fonts of the provider Google LLC, 1600 Amphitheatre
Parkway, Mountain View, CA 94043, USA for the uniform display of fonts. When you
access a page, your browser loads the required web fonts into your browser cache
to display texts and fonts correctly. For this purpose, the browser you are
using has to connect to the servers of Google. This informs Google that our
website was accessed via your IP address. Your computer will use a standard font
if your browser does not support web fonts.
For these services the information is usually transmitted to a server of Google
LLC in the USA and saved there. You can find details on how personal data is
processed by Google via the following link: https://policies.google.com/privacy.
Thunderhead ONE Marketing Services
This website uses the online marketing platform "Thunderhead ONE" (the
"Service") provided by Thunderhead (One) Ltd, Ingeni Building, 17 Broadwick
Street, Soho, London W1F 0DJ ("Thunderhead").
We use this service for our website as a marketing tool to display personalized
information to you on our websites, as well as on websites of other providers,
about our products that may have interested you while using our website.
Thunderhead provides us with statistical analysis for this purpose.
This service also provides us with cross-device and cross-context usage profiles
(data) to help us learn more about our website users. Thunderhead processes this
data on our behalf within the framework of a data protection agreement, in which
we have agreed that our customers' data may only be processed on our
instructions, may not be passed on to third parties and must be sufficiently
technically protected. Information on this can be found with the following link:
https://www.thunderhead.com/privacy-policy/ We do not use this data to identify
you personally.
Most internet browsers are configured to automatically accept cookies. These
settings can be modified to selectively accept, block cookies, or alert you when
cookies are being sent to your device. You may also refer to your browser’s
documentation or visit www.allaboutcookies.org for ways to manage cookies.
Use of social plugins as part of social media
BSH websites use social plugins (“plugins”) from social networks like Facebook,
Google+ and Twitter. The plugins are identified with the respective social media
logo or the respective suffix.
If you visit a page on our website that contains such plugins, they are
initially disabled. The plugins are not enabled until you click the button that
is provided. By enabling the plugins, you establish the connection to the
respective social network and declare your consent to the transmission of data
to it. If you are logged into the social network, it can associate the visit
with your social network account. If you press the respective button, the
corresponding information is transmitted directly to the social network by your
browser and stored there.
If you do not want a social network to collect data about you via our website,
you have to log out of the social network before visiting our site.
Our websites may also use the YouTube video platform that enables playback of
audio and video files. When you load a page on our website, the integrated
YouTube player establishes a connection to YouTube in order to ensure the
technical transmission of the video or audio file. When the connection to
YouTube is established, data is transferred to YouTube.
To receive information about what personal data is collected from the respective
social media provider in detail, how the personal data is processed and which
data protection rights you have vis-à-vis the respective social media provider,
please refer to the data protection guidelines of the respective social media
provider:
Social plugins of Facebook
Facebook is provided under www.facebook.com by Facebook Inc., 1601 S. California
Ave, Palo Alto, CA 94304, USA, and under www.facebook.de by Facebook Ireland
Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You
will find an overview of the plugins from Facebook and their appearance here:
https://developers.facebook.com/docs/plugins/?locale=en_EN; you will find
information on data protection at Facebook here: http://www.facebook.com/policy.
Social plugins from Twitter
Twitter is provided by Twitter Inc., 1355 Market St, Suite 900, San Francisco,
CA 94103, USA (“Twitter”). You will find an overview of the plugins from Twitter
and their appearance here: https://developer.twitter.com/; you will find
information on data protection at Twitter here: https://twitter.com/en/privacy.
Social plugins from LinkedIn
LinkedIn is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain
View, CA 94043, USA (“Twitter”). You will find an overview of the plugins from
LinkedIn and their appearance here: https://developer.linkedin.com/plugins; you
will find information on data protection at LinkedIn here:
https://www.linkedin.com/legal/privacy-policy.
YouTube
This site uses the video platform YouTube, which is provided by YouTube, LLC,
901 Cherry Ave. San Bruno, CA 94066, USA (“YouTube”). YouTube is a platform
which allows the playback of audio and video files.
If you access a corresponding page of our site, the embedded YouTube player will
establish a connection to YouTube so that the video or audio file can be
transmitted and played. In the process, data are also transmitted to YouTube as
the responsible body. We are not responsible for the processing of this data by
YouTube.
Further information concerning the extent and purpose of the collected data, on
the further processing and utilization of your data by YouTube, on your rights
and on your selectable data protection options can be found in the privacy
policy of YouTube.
Instagram
Instagram is provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin
2, Ireland (“Instagram”). You will find information on data protection at
Instagram here: https://help.instagram.com/402411646841720.
Social Media Data Processing
On the website provided by us via the social media provider, the social media
provider grants us access to the following data categories:
* The social media provider grants us access to statistical analyses that
provide information about the use of our social media website. The analyses
visible to us do not allow us to individually analyze the usage behavior of
individuals. We can only view aggregated data (such as number of hits, likes,
followers, region of origin, age group, gender, etc.) that tells us about our
audience and the use of our social media site. The data of the respective
user on which the analyses are based are not transmitted to us.
* We can set the target group to be reached for the social media website or for
individual published articles. The setting is based on general parameters
(e.g. age group, language, region, interests) that can be used to align our
content with specific groups. It is not possible for us to address or
identify individual persons on the basis of the data provided to us by the
social media provider.
* If you contact us directly via the social media provider or interact with us
in any other way and consciously transmit personal data (e.g. direct
networking with our social media website), we store and process this personal
data for the purposes for which you transmitted it to us.
* We process this data exclusively for the purpose of making content on our
social media website known to the target group and to better understand and
optimise the use of our social media website.
In addition, we cannot influence the data processing (for the provision of this
data upstream) by the social media provider.
Cases where we transmit your data
We work together with a number of service providers to implement and operate our
website. We have chosen these service providers carefully and have a data
protection agreement with each individual service provider to keep your
information safe.
The service providers we use to implement and operate our website are:
* Service provider for hosting services
* Service provider for programming services
* Service provider for sales and marketing services
* Service provider for hotline services
Children’s Privacy
We do not knowingly collect or use any personal data from online visitors under
the age of eighteen. We do not knowingly allow visitors under the age of
eighteen to participate in any promotions or contests made available on our
websites from time to time. If we discover or are notified that we have
collected personal information from a person under 18, we will delete that
information from our systems.
International Data Transfer
BSH may transfer your personal data to its parent company in Germany, and to any
worldwide affiliates when processing data. We may also transfer your data to a
third party outside your country of origin to the extent regulated in this
privacy statement.
Contacts
If you have any comments, suggestions, questions, or concerns, you may contact
us by using the contact corporate information listed above.
Development of Data Protection Principles
As Internet data protection principles develop further, so will BSH’ Data
Protection principles. We will regularly post changes to our Data Protection
principle on this page, please check this page regularly to keep up-to-date.
Notice to California Residents
If you are a California resident who has provided Personal Information to BSH,
or a California resident that reasonably believes that BSH collected or stores
their Personal Information, you may exercise your rights under the CCPA and
submit your requests in one of the following methods: (a) by submitting a form
at https://datarequest.bsh-group.us/en/form?c=us or (b) by calling the following
toll free number (855) 769-1755.
NOTE: we do not sell your Personal Information as that term is defined in the
California Consumer Privacy Act (“CCPA”) or under Nevada Law (Section Chapter
603A of the Nevada Revised Statutes).
You have the following rights under the CCPA:
* Right to know about Personal Information collected, disclosed or sold
California residents have the right to request that we disclose what categories
of Personal Information that we collect, use, disclose about you. You may also
request the specific pieces of Personal Information that we have collected about
you.
* Right to request deletion of your Personal Information
You may also request that we delete any Personal Information that we have
collected from you, provided that we may retain Personal Information as
authorized under the CCPA, including, but not limited to, retaining Personal
Information necessary to provide our Services, detect security incidents,
protect against malicious, deceptive, fraudulent, or illegal activity, debug to
identify and repair errors that impair our site, enable solely internal uses
that are reasonably aligned with your expectations based on the your
relationship with us, comply with a legal obligation or otherwise use your
Personal Information, internally, in a lawful manner that is compatible with the
context in which you provided it.
In order to submit a request, we will need to verify your identity. If you have
an account with us that is password-protected, we may verify your identity
through our existing authentication practices for your account. If you do not
have an account with us, we may request from you two or more data points of
personal information to verify your identity.
If you are a member of a household making a request, you represent that you have
the right to request information relating to said household. We may also
individually verify all members of the household before responding to a request.
Please note that following your verified request, we will send you your Personal
Information from the following email address: bsh-us-dataprotection@bshg.com
(Any response to your request, including any Personal Information may be sent as
an encrypted file).
Please note that once you have submitted a request, we will send you a receipt,
acknowledging your request, within 10 days. If, for some reason, you do not
receive such a receipt within 10 days of your submitted request, please send us
an email to bsh-us-dataprotection@bshg.com as an error may have occurred.
We will process and respond to your request within 45 days after it is received
(in some cases, as is allowed under the CCPA, this process may be extended by an
additional 45 to 90 days).
Please note, requests regarding the right to know under the heading “Right to
know about Personal Information collected, disclosed or sold” above, are limited
to two requests in a 12-month period, and the information provided need only
cover the 12-month period prior to your request.
We hereby inform you that if you exercise any of your rights under the CCPA we
may not deny you goods or services for that reason, or subject you to different
prices than those paid by other consumers, unless provided otherwise under the
CCPA, Federal, or State law.
As a California resident, you also have the right to designate an agent to
exercise these rights on your behalf. We may require proof that you have
designated the authorized agent to act on your behalf and to verify your
identity directly with us. Please use the form available at
https://datarequest.bsh-group.us/en/form?c=us or contact us at
bsh-us-dataprotection@bshg.com for more information if you wish to submit a
request through an authorized agent.
Notice of Information We Collect
Pursuant to California Civil Section 1798.100(b), this Privacy Policy serves as
notice of the categories of Personal Information that we collect through the
Site and Services and the commercial purposes for which the information was
collected. Please note that all of the categories of Personal Information we
collect about you (as detailed in this Privacy Policy) come from the following
categories of sources:
* You, including through your use of our services
* Automatically collected from you
* Our affiliate companies
* Third parties
In particular, the Site and Services have collected the categories of Personal
Information outlined in this Privacy Policy in sections from California
consumers within the last twelve (12) months.
Contact Us
You may address all communications to bsh-us-dataprotection@bshg.com. Please
include your name, address, and phone number or email in all communications and
state clearly the nature of your request.
You may also direct a complaint concerning compliance with the Privacy Policy to
our Privacy Officer. The complaint must be in writing. Within a reasonable time
of receipt of the complaint, the Privacy Officer will conduct an investigation
into the complaint. The format of this investigation will vary depending on the
circumstances.
After the investigation into the complaint, we may take appropriate measures
necessary to rectify the source of the complaint if it is necessarily required.
Within a reasonable time of conclusion of the investigation, the Privacy Officer
will inform you either verbally or in writing, of the result of its
investigation into your complaint and any appropriate measures we will take to
rectify the source of the complaint if necessarily required.
Copyright
Text, illustrations, graphics, sound, animations and videos, as well as their
arrangement on BSH websites, are subject to copyright and other protective
legislation.
The contents of these websites may not be copied, distributed, modified or made
available to third parties for commercial purposes. Certain of the illustrations
on the website are further subject to third party copyright.
Trademark Rights
Unless otherwise specified, all trademarks on BSH websites are protected by
proprietary rights. This applies in particular to Bosch, Home Connect brands,
nameplates, corporate logos and emblems.
Legal
If you believe any aspect of this site infringes your copyright, you may send
written notice to BSH's designated copyright agent at the address given below.
For proper processing by BSH, your notice must provide the following
information:
1) A description of the copyrighted work that you claim has been infringed;
2) A description of where the material that you claim is infringing is located
on this site;
3) Your name, address, telephone number and email address;
4) A statement by you that you have a good-faith belief that the disputed use is
not authorized by the copyright owner, its agent or the law;
5) A statement by you, made under penalty of perjury, that the above information
in your notice is accurate and that you are the owner of the copyright at issue
or are authorized to act on the copyright owner's behalf; and
6) An electronic or physical signature of the person authorized to act on behalf
of the owner of the copyright at issue.
BSH's designated copyright agent for notice of claims of copyright infringement
on the this site may be reached at the following address:
IP Department
BSH Home Appliances Corporation
100 Bosch Blvd
New Bern, NC 28562
Or by email: copyrights@bshg.com
Because there may be penalties for submitting notices in bad faith and/or which
make false claims and/or which do not account for allowable uses of copyrighted
material such as fair use, you may wish to consult an attorney before submitting
a notice of alleged infringement.
© Copyright 2022, BSH Home Appliances Corporation, Irvine, California, USA. All
Rights Reserved.
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WE VALUE YOUR FEEDBACK
At Bosch, we continuously aim to improve our website and the information we
provide. We would like to invite you to take part in a short one minute survey.
If you wish to be contacted by us, please use our regular contact form here,
contact Customer Support at (800) 944-2904, or chat online with a Customer
Support representative. Thank you.
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WE VALUE YOUR FEEDBACK
At Bosch, we continuously aim to improve our website and the information we
provide. We would like to invite you to take part in a short one minute survey.
If you wish to be contacted by us, please use our regular contact form here,
contact Customer Support at (800) 944-2904, or chat online with a Customer
Support representative. Thank you.
See more
Give Feedback
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