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URL: https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html
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AMAZON ROUTE 53


DEVELOPER GUIDE

 * What is Amazon Route 53?
    * How domain registration works
    * How internet traffic is routed to your website or web application
    * How Amazon Route 53 checks the health of your resources
    * Amazon Route 53 concepts
    * How to get started with Amazon Route 53
    * Accessing Amazon Route 53
    * AWS Identity and Access Management
    * Amazon Route 53 pricing and billing
    * Working with AWS SDKs

 * Getting started
    * Set up
    * Use your domain for a static website
    * Use an Amazon CloudFront distribution to serve a static website

 * Integration with other services
 * DNS domain name format
 * Registering and managing domains
    * Registering new domains
       * Registering a new domain
       * Values that you specify when you register or transfer a domain
       * Values that Amazon Route 53 returns when you register a domain
       * Viewing the status of a domain registration
   
    * Updating domain settings
       * Updating contact information and ownership for a domain
       * Enabling or disabling privacy protection for contact information for a
         domain
       * Enabling or disabling automatic renewal for a domain
       * Locking a domain to prevent unauthorized transfer to another registrar
       * Extending the registration period for a domain
       * Updating name servers to use another registrar
       * Adding or changing name servers and glue records for a domain
   
    * Renewing registration for a domain
    * Restoring an expired or deleted domain
    * Replacing the hosted zone for a domain
    * Transferring domains
       * Transferring domain registration to Route 53
       * Viewing the status of a domain transfer
       * How transferring a domain to Route 53 affects the expiration date
       * Transferring a domain to a different AWS account
       * Transferring a domain from Route 53
   
    * Registrar transfer to Amazon Registrar
    * Resending authorization and confirmation emails
    * Configuring DNSSEC for a domain
    * Finding your registrar
       * Viewing information about domains
   
    * Deleting a domain name registration
    * Contacting AWS Support about domain registration issues
    * Downloading a domain billing report
    * Domains that you can register with Amazon Route 53
       * Generic top-level domains
          * .ac
          * .academy
          * .accountants
          * .actor
          * .adult
          * .agency
          * .airforce
          * .apartments
          * .associates
          * .auction
          * .audio
          * .band
          * .bargains
          * .beer
          * .bet
          * .bid
          * .bike
          * .bingo
          * .bio
          * .biz
          * .black
          * .blue
          * .boutique
          * .builders
          * .business
          * .buzz
          * .cab
          * .cafe
          * .camera
          * .camp
          * .capital
          * .cards
          * .care
          * .careers
          * .cash
          * .casino
          * .catering
          * .cc
          * .center
          * .ceo
          * .chat
          * .cheap
          * .christmas
          * .church
          * .city
          * .claims
          * .cleaning
          * .click
          * .clinic
          * .clothing
          * .cloud
          * .club
          * .coach
          * .codes
          * .coffee
          * .college
          * .com
          * .community
          * .company
          * .computer
          * .condos
          * .construction
          * .consulting
          * .contact
          * .contractors
          * .cool
          * .coupons
          * .credit
          * .creditcard
          * .cruises
          * .dance
          * .dating
          * .deals
          * .degree
          * .delivery
          * .democrat
          * .dental
          * .design
          * .diamonds
          * .diet
          * .digital
          * .direct
          * .directory
          * .discount
          * .dog
          * .domains
          * .education
          * .email
          * .energy
          * .engineering
          * .enterprises
          * .equipment
          * .estate
          * .events
          * .exchange
          * .expert
          * .exposed
          * .express
          * .fail
          * .fan
          * .farm
          * .finance
          * .financial
          * .fish
          * .fitness
          * .flights
          * .florist
          * .flowers
          * .fm
          * .football
          * .forsale
          * .foundation
          * .fun
          * .fund
          * .furniture
          * .futbol
          * .fyi
          * .gallery
          * .games
          * .gift
          * .gifts
          * .gives
          * .glass
          * .global
          * .gmbh
          * .gold
          * .golf
          * .graphics
          * .gratis
          * .green
          * .gripe
          * .group
          * .guide
          * .guitars
          * .guru
          * .haus
          * .healthcare
          * .help
          * .hiv
          * .hockey
          * .holdings
          * .holiday
          * .host
          * .hosting
          * .house
          * .im
          * .immo
          * .immobilien
          * .industries
          * .info
          * .ink
          * .institute
          * .insure
          * .international
          * .investments
          * .io
          * .irish
          * .jewelry
          * .juegos
          * .kaufen
          * .kim
          * .kitchen
          * .kiwi
          * .land
          * .law
          * .lease
          * .legal
          * .lgbt
          * .life
          * .lighting
          * .limited
          * .limo
          * .link
          * .live
          * .llc
          * .loan
          * .loans
          * .lol
          * .ltd
          * .maison
          * .management
          * .marketing
          * .mba
          * .media
          * .memorial
          * .mobi
          * .moda
          * .money
          * .mortgage
          * .movie
          * .name
          * .net
          * .network
          * .news
          * .ninja
          * .onl
          * .online
          * .org
          * .partners
          * .parts
          * .photo
          * .photography
          * .photos
          * .pics
          * .pictures
          * .pink
          * .pizza
          * .place
          * .plumbing
          * .plus
          * .poker
          * .porn
          * .press
          * .pro
          * .productions
          * .properties
          * .property
          * .pub
          * .qpon
          * .recipes
          * .red
          * .reise
          * .reisen
          * .rentals
          * .repair
          * .report
          * .republican
          * .restaurant
          * .reviews
          * .rip
          * .rocks
          * .run
          * .sale
          * .sarl
          * .school
          * .schule
          * .services
          * .sex
          * .sexy
          * .shiksha
          * .shoes
          * .shopping
          * .show
          * .singles
          * .site
          * .ski
          * .soccer
          * .social
          * .solar
          * .solutions
          * .software
          * .space
          * .store
          * .stream
          * .studio
          * .style
          * .sucks
          * .supplies
          * .supply
          * .support
          * .surgery
          * .systems
          * .tattoo
          * .tax
          * .taxi
          * .team
          * .tech
          * .technology
          * .tennis
          * .theater
          * .tienda
          * .tips
          * .tires
          * .today
          * .tools
          * .tours
          * .town
          * .toys
          * .trade
          * .training
          * .tv
          * .university
          * .uno
          * .vacations
          * .vegas
          * .ventures
          * .vg
          * .viajes
          * .video
          * .villas
          * .vision
          * .vote
          * .voyage
          * .watch
          * .website
          * .wedding
          * .wiki
          * .wine
          * .work
          * .works
          * .world
          * .wtf
          * .xyz
          * .zone
      
       * Geographic top-level domains
          * Africa
             * .ac (Ascension Island)
             * .co.za (South Africa)
             * .sh (Saint Helena)
         
          * Americas
             * .ca (Canada)
             * .cl (Chile)
             * .co (Colombia)
             * .com.ar (Argentina)
             * .com.br (Brazil)
             * .com.mx (Mexico)
             * .mx (Mexico)
             * .us (United States)
             * .vc (Saint Vincent and the Grenadines)
             * .vg (British Virgin Islands)
         
          * Asia/Oceania
             * .au (Australia)
             * .cc (Cocos (Keeling) Islands)
             * .co.nz (New Zealand)
             * .com.au (Australia)
             * .com.sg (Republic of Singapore)
             * .fm (Federated States of Micronesia)
             * .in (India)
             * .jp (Japan)
             * .io (British Indian Ocean Territory)
             * .net.au (Australia)
             * .net.nz (New Zealand)
             * .org.nz (New Zealand)
             * .pw (Palau)
             * .qa (Qatar)
             * .ru (Russian Federation)
             * .sg (Republic of Singapore)
         
          * Europe
             * .be (Belgium)
             * .berlin (city of Berlin in Germany)
             * .ch (Switzerland)
             * .co.uk (United Kingdom)
             * .cz (Czech Republic)
             * .de (Germany)
             * .es (Spain)
             * .eu (European Union)
             * .fi (Finland)
             * .fr (France)
             * .gg (Guernsey)
             * .im (Isle of Man)
             * .it (Italy)
             * .me (Montenegro)
             * .me.uk (United Kingdom)
             * .nl (the Netherlands)
             * .org.uk (United Kingdom)
             * .ruhr (Ruhr region, western part of Germany)
             * .se (Sweden)
             * .uk (United Kingdom)
             * .wien (city of Vienna in Austria)

 * Configuring Amazon Route 53 as your DNS service
    * Making Route 53 the DNS service for an existing domain
       * Making Route 53 the DNS service for a domain that's in use
       * Making Route 53 the DNS service for an inactive domain
   
    * Configuring DNS routing for a new domain
    * Routing traffic to your resources
       * Routing traffic for subdomains
   
    * Working with hosted zones
       * Working with public hosted zones
          * Considerations when working with public hosted zones
          * Creating a public hosted zone
          * Getting the name servers for a public hosted zone
          * Listing public hosted zones
          * Viewing DNS query metrics for a public hosted zone
          * Deleting a public hosted zone
          * Checking DNS responses from Route 53
          * Configuring white-label name servers
          * NS and SOA records that Amazon Route 53 creates for a public hosted
            zone
      
       * Working with private hosted zones
          * Considerations when working with a private hosted zone
          * Creating a private hosted zone
          * Listing private hosted zones
          * Associating more VPCs with a private hosted zone
          * Associating an Amazon VPC and a private hosted zone that you created
            with different AWS accounts
          * Disassociating VPCs from a private hosted zone
          * Deleting a private hosted zone
          * VPC permissions
      
       * Migrating a hosted zone to a different AWS account
   
    * Working with records
       * Choosing a routing policy
          * Simple routing
          * Failover routing
          * Geolocation routing
             * Geolocation routing in private hosted zones
         
          * Geoproximity routing
          * Latency-based routing
             * Latency-based routing in private hosted zones
         
          * IP-based routing
             * Creating a CIDR collection with CIDR locations and blocks
             * Working with CIDR locations and blocks
             * Deleting a CIDR collection
             * Moving a geolocation to IP-based routing
         
          * Multivalue answer routing
          * Weighted routing
          * How Amazon Route 53 uses EDNS0 to estimate the location of a user
      
       * Choosing between alias and non-alias records
       * Supported DNS record types
       * Creating records by using the Amazon Route 53 console
       * Resource record set permissions
       * Values you specify
          * Common values
          * Common values for alias records
          * Simple records values
          * Simple alias records values
          * Failover records values
          * Failover alias records values
          * Geolocation records values
          * Geolocation alias records values
          * Geoproximity records values
          * Geoproximity alias records values
          * Latency records values
          * Latency alias records values
          * IP-based records values
          * IP-based alias records values
          * Multivalue answer records values
          * Weighted records values
          * Weighted alias records values
      
       * Creating records by importing a zone file
       * Editing records
       * Deleting records
       * Listing records
   
    * Configuring DNSSEC signing
       * Enabling DNSSEC signing and establishing a chain of trust
       * Disabling DNSSEC signing
       * Working with customer managed keys
       * Working with key-signing keys (KSKs)
       * KMS key and ZSK management in Route 53
       * DNSSEC proofs of nonexistence in Route 53
       * Troubleshooting DNSSEC signing
   
    * Using AWS Cloud Map to create records and health checks
    * DNS constraints and behaviors

 * Traffic Flow
    * Creating and managing traffic policies
    * Creating and managing policy records

 * What is Route 53 Resolver?
    * Resolving DNS queries between VPCs and your network
    * Route 53 Resolver availability and scaling
    * Getting started with Route 53 Resolver
    * Forwarding inbound DNS queries to your VPCs
    * Forwarding outbound DNS queries to your network
    * Managing inbound endpoints
    * Managing outbound endpoints
    * Managing forwarding rules
       * Viewing and editing forwarding rules
       * Creating forwarding rules
       * Adding rules for reverse lookup
       * Associating forwarding rules with a VPC
       * Disassociating forwarding rules from a VPC
       * Sharing Resolver rules with other AWS accounts and using shared rules
       * Deleting forwarding rules
       * Forwarding rules for reverse DNS queries in Resolver
   
    * Enabling DNSSEC validation

 * Routing internet traffic to your AWS resources
    * Amazon API Gateway API
    * Amazon CloudFront distribution
    * Amazon EC2 instance
    * App Runner service
    * AWS Elastic Beanstalk environment
    * ELB load balancer
    * Amazon S3 bucket
    * Amazon Virtual Private Cloud interface endpoint
    * Amazon WorkMail
    * Other AWS resources

 * Creating health checks
    * Types of health checks
    * How Route 53 determines whether a health check is healthy
    * Creating, updating, and deleting health checks
       * Creating and updating health checks
       * Values that you specify when you create or update health checks
       * Values that Route 53 displays when you create a health check
       * Updating health checks when you change CloudWatch alarm settings
       * Disabling or enabling health checks
       * Inverting health checks
       * Deleting health checks
       * Updating or deleting health checks when DNS failover is configured
       * Configuring router and firewall rules for health checks
   
    * Configuring DNS failover
       * Task list for configuring DNS failover
       * How health checks work in simple configurations
       * How health checks work in complex configurations
       * How Route 53 chooses records when health checking is configured
       * Active-active and active-passive failover
       * Configuring failover in a private hosted zone
       * How Route 53 averts failover problems
   
    * Naming and tagging health checks
    * Using API versions before 2012-12-12

 * Monitoring health check status and getting notifications
    * Viewing health check status and the reason for health check failures
    * Monitoring the latency between health checkers and your endpoint
    * Monitoring health checks using CloudWatch

 * Route 53 Resolver DNS Firewall
    * How Route 53 Resolver DNS Firewall works
    * Getting started with Route 53 Resolver DNS Firewall
    * DNS Firewall rule groups and rules
       * Rule group settings in DNS Firewall
       * Rule settings in DNS Firewall
       * Rule actions in DNS Firewall
       * Managing rule groups and rules in DNS Firewall
          * Creating a rule group and rules
          * Viewing and updating a rule group and rules
          * Deleting a rule group
   
    * Route 53 Resolver DNS Firewall domain lists
       * Managed Domain Lists
       * Managing your own domain lists
   
    * DNS Firewall Advanced
    * Configuring query logging for DNS Firewall
    * Sharing rule groups between accounts
    * Enabling DNS Firewall protections for your VPC
       * Managing associations between your VPC and firewall rule groups
       * DNS Firewall VPC configuration

 * What are Amazon Route 53 Profiles?
    * Using Profiles
    * Create a Profile
       * Associate DNS Firewall rule groups
       * Associate private hosted zones
       * Associate Resolver rules
       * Edit Profile configurations
          * Configuration settings for Profiles
      
       * Associate VPCs
   
    * Viewing and updating Profiles
    * Viewing and updating resources associated to Profiles
       * Disassociating a resource
   
    * Viewing VPCs associated to a Profile
    * Working with shared Route 53 Profiles

 * What is Amazon Route 53 on Outposts?
    * Getting started with Route 53 Resolver on AWS Outposts
    * Creating inbound endpoints
    * Creating outbound endpoints
    * Managing Resolver on Outpost
    * Managing inbound endpoints on Resolver on Outpost
    * Managing outbound endpoints on Resolver on Outpost

 * Creating AWS CloudFormation resources
 * Code examples
    * Route 53
       * Basics
          * Actions
             * ChangeResourceRecordSets
             * CreateHostedZone
             * DeleteHostedZone
             * GetHostedZone
             * ListHostedZones
             * ListHostedZonesByName
             * ListQueryLoggingConfigs
   
    * Route 53 domain registration
       * Basics
          * Hello Route 53 domain registration
          * Learn the basics
          * Actions
             * CheckDomainAvailability
             * CheckDomainTransferability
             * GetDomainDetail
             * GetDomainSuggestions
             * GetOperationDetail
             * ListDomains
             * ListOperations
             * ListPrices
             * RegisterDomain
             * ViewBilling

 * Security
    * Data protection
       * Protection from dangling delegation records
   
    * Identity and access management
       * Overview of managing access
       * Using IAM policies for Route 53
       * Using Service-Linked Roles
       * AWS managed policies
       * Using conditions
       * Route 53 API permissions reference
   
    * Logging and monitoring
    * Compliance validation
    * Resilience
    * Infrastructure security

 * Monitoring
    * Public DNS query logging
    * Resolver query logging
       * Resources that you can send Resolver query logs to
       * Managing configurations
          * Values that appear in Resolver query logs
          * Resolver query log example
             * Sharing Resolver query logging configs with other accounts
   
    * Monitoring domain registrations
    * Monitoring your resources with Amazon Route 53 health checks and Amazon
      CloudWatch
    * Monitoring hosted zones using Amazon CloudWatch
    * Monitoring Route 53 Resolver endpoints with Amazon CloudWatch
    * Monitoring Route 53 Resolver DNS Firewall rule groups with Amazon
      CloudWatch
    * Managing DNS Firewall events using EventBridge
       * Events DNS Firewall detail reference
   
    * Logging Amazon Route 53 API calls with AWS CloudTrail

 * Troubleshooting
    * My domain is unavailable on the internet
    * My domain is suspended (status is ClientHold)
    * Transferring my domain to Amazon Route 53 failed
    * I changed DNS settings, but they haven't taken effect
    * My browser displays a "Server not found" error
    * I can't route traffic to an Amazon S3 bucket that's configured for website
      hosting
    * I was billed twice for the same hosted zone
    * I was charged multiple invoices for my domain
    * My AWS account is closed or permanently closed, and my domain is
      registered with Route 53

 * IP address ranges
 * Tagging resources
 * Tutorials
    * Using Amazon Route 53 as the DNS service for subdomains without migrating
      the parent domain
       * Creating a subdomain that uses Amazon Route 53 as the DNS service
         without migrating the parent domain
       * Migrating DNS service for a subdomain to Amazon Route 53 without
         migrating the parent domain
   
    * Transitioning to latency-based routing in Amazon Route 53
    * Adding another Region to your latency-based routing in Amazon Route 53
    * Using latency and weighted records in Amazon Route 53 to route traffic to
      multiple Amazon EC2 instances in a Region
    * Managing over 100 weighted records in Amazon Route 53
    * Weighting fault-tolerant multi-record answers in Amazon Route 53

 * Best practices
    * Best practices for Amazon Route 53 DNS
    * Best practices for Resolver
       * Avoid loop configurations with Resolver endpoints
       * Resolver endpoint scaling
       * High availability for Resolver endpoints
       * DNS zone walking
   
    * Best practices for Amazon Route 53 health checks

 * Quotas
 * Related information
 * Document history

 1. AWS
 2. ...
    
    
 3. Documentation
 4. Amazon Route 53
 5. Developer Guide

 1. AWS
 2. Documentation
 3. Amazon Route 53
 4. Developer Guide

CONTACTING AWS SUPPORT ABOUT DOMAIN REGISTRATION ISSUES

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ON THIS PAGE

 1. Contacting AWS Support when you can sign in to your AWS account
 2. Contacting AWS Support when you can't sign in to your AWS account



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Contacting AWS Support about domain registration issues - Amazon Route 53
AWSDocumentationAmazon Route 53Developer Guide
Contacting AWS Support when you can sign in to your AWS accountContacting AWS
Support when you can't sign in to your AWS account

AWS provides a Basic support plan, free of charge, for all AWS customers. The
plan includes assistance for the following issues related to domain
registration:

 * Transferring domains to or from Amazon Route 53

 * Transferring domains between AWS accounts

 * Increasing quotas on Route 53 entities, such as the number of domains that
   you can register (See Quotas.)

 * Changing the owner of a domain

 * Changing contact information for the owner of a domain

 * Resending confirmation and authorization emails

 * Renewing domains

 * Restoring expired domains

 * Getting information about Route 53 billing

 * Providing proof of identity for .uk domains

 * Deleting domains or disabling automatic renewal after you close your AWS
   account

To contact AWS Support about these and other issues related to domain
registration, perform the applicable procedure.

TOPICS

 * Contacting AWS Support when you can sign in to your AWS account
 * Contacting AWS Support when you can't sign in to your AWS account


CONTACTING AWS SUPPORT WHEN YOU CAN SIGN IN TO YOUR AWS ACCOUNT


To contact AWS Support when you're able to sign in to your AWS account, perform
the following procedure:

 1. Using the AWS account that the domain is currently registered to, sign in to
    the AWS Support Center.
    
    IMPORTANT
    
    You must sign in by using the root account that the domain is currently
    registered to. This requirement prevents unauthorized users from hijacking
    your account.

 2. Specify the following values:
    
    Regarding
    
    Accept the default value of Account and Billing Support.
    
    Service
    
    Accept the default value of Domains.
    
    Category
    
    Accept the default value of Registration Issue.
    
    Severity
    
    Choose the applicable severity.
    
    Subject
    
    Enter a brief summary of the issue.
    
    Description
    
    Describe the issue that you're having in more detail, and attach any
    relevant documents or screenshots.
    
    Contact method
    
    Choose the contact method, Web. We'll contact you using the email address
    that's associated with your AWS account.

 3. Choose Submit.


CONTACTING AWS SUPPORT WHEN YOU CAN'T SIGN IN TO YOUR AWS ACCOUNT


To contact AWS Support when you can't sign in to your AWS account, perform the
following procedure:

 1. Go to the I'm an AWS customer and I'm looking for billing or account support
    page.

 2. Fill out the form.

 3. Choose Submit.

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