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Submitted URL: https://click.e.atlassian.com/?qs=6cfc95c019a99d002c814ea5f1029f6bf633eaf4bbd5c6a1b44960960aac6ee0de95ed5edf43279cbbc6628b23e8...
Effective URL: https://www.atlassian.com/whitepapers/complete-guide-itsm?utm_source=special-offer-email&utm_medium=email&utm_campaign=jsm...
Submission: On December 30 via api from DE — Scanned from IL
Effective URL: https://www.atlassian.com/whitepapers/complete-guide-itsm?utm_source=special-offer-email&utm_medium=email&utm_campaign=jsm...
Submission: On December 30 via api from DE — Scanned from IL
Form analysis 4 forms found in the DOM
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</form>Text Content
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All languages Choose your language * 中文 * Deutsch * English * Español * Français * Italiano * 한국어 * Nederlands * 日本語 * Português * Pусский * Polski -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- * Get it free * * Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all products FEATURED JIRA Flexible project management CONFLUENCE Knowledge, all in one place JIRA SERVICE MANAGEMENT High-velocity service delivery TRELLO Organized & visualized work ROVO NEW Unlock enterprise knowledge JIRA PRODUCT DISCOVERY NEW Capture & prioritize ideas COMPASS NEW Optimize software health GUARD NEW Enhanced cloud security LOOM NEW Quick, async video updates DEVELOPERS JIRA Flexible project management BITBUCKET Collaborative code repos COMPASS NEW Optimize software health PRODUCT MANAGERS JIRA Flexible project management CONFLUENCE Knowledge, all in one place JIRA PRODUCT DISCOVERY NEW Capture & prioritize ideas IT PROFESSIONALS JIRA SERVICE MANAGEMENT High-velocity service delivery GUARD NEW Enhanced cloud security BUSINESS TEAMS JIRA Flexible project management CONFLUENCE Knowledge, all in one place TRELLO Organized & visualized work LOOM NEW Quick, async video updates LEADERSHIP TEAMS JIRA Flexible project management CONFLUENCE Knowledge, all in one place LOOM NEW Quick, async video updates JIRA ALIGN Enterprise-wide work planning & value Back * Teams TEAMS SOFTWARE Ship high-quality, innovative software faster MARKETING Collaborative strategies for marketing success IT Deliver exceptional operations and support services. SOLUTION Work Management IT Service Management Agile & DevOps BY TEAM SIZE Enterprise Small business Startup Non-profit BY INDUSTRY Retail Telecommunications Professional services Government Back * Why Atlassian WHY ATLASSIAN INTEGRATIONS Connect thousands of apps to your Atlassian products CUSTOMERS Case studies & stories powered by teamwork FEDRAMP Compliant solutions for the public sector RESILIENCE Enterprise-grade & highly performant infrastructure PLATFORM Our deeply integrated, reliable & secure platform TRUST CENTER Ensure your data’s security, compliance & availability Back * Resources RESOURCES CUSTOMER SUPPORT Ask questions, report bugs & give us feedback FIND PARTNERS Consulting, training & product customization support MIGRATION PROGRAM Step-by-step guidance for your Atlassian cloud migration UNIVERSITY Learn and expand your skill set for all things Atlassian SUPPORT General inquiries Product Advice Partner support Enterprise support Technical Support Pricing and Billing Developer support Purchasing & Licensing LEARN Project Management Agile Community Get Started Project Collaboration Team Playbook Product Documentation Back * Enterprise * * More + * Less - * Get it free JIRA Flexible project management JIRA SERVICE MANAGEMENT High-velocity service delivery CONFLUENCE Knowledge, all in one place See all products * Get it free * * Sign in * Back -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Get it free ATLASSIAN’S GUIDE TO ITSM BEST PRACTICES A practical guide covering the basics of ITSM with Atlassian. Get best practices and tips across dev, operations, and support, so you can improve team performance and collaboration. You’re logged in as: Update contact info > * Required fields First Name Last Name Email Company Job Title By submitting this form, I acknowledge receipt of Atlassian's Privacy Policy. Yes! I would like to receive promotional emails including product news, events and more from Atlassian and its affiliates. Submit Download Report EXECUTIVE SUMMARY -------------------------------------------------------------------------------- Want to implement Atlassian’s ITSM solution, but don’t know where to start? Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies? In this guide, we’re excited to share how Atlassian can support you and your teams on your journey as changemakers. Based on our experience working with leading enterprises, we’ll share best practices on how to reimagine core ITSM practices by combining team-centric practices with Atlassian’s best-of-breed ITSM solution. IN THIS WHITEPAPER, YOU'LL LEARN: An overview of Atlassian’s ITSM solution, powered by Jira Service Management and seamlessly integrated with Jira Software, Confluence, and more How to implement end-to-end IT operations and support with Atlassian, including change, incident, and request management Best practices and tips to bring team agility and collaboration into ITSM AUTHORS -------------------------------------------------------------------------------- PAUL BUFFINGTON PRINCIPAL SOLUTIONS ENGINEER, ITSM, ATLASSIAN As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. TERESA FOK SENIOR PRODUCT MARKETING MANAGER, ITSM, ATLASSIAN Teresa Fok is a Product Marketing Manager at Atlassian where she looks after go-to-market strategies for Jira Service Management and ITSM solutions. From better understanding customer needs to helping them solve business challenges with Atlassian products, she's passionate about helping IT teams work better to drive change in their organizations. TRY JIRA SERVICE MANAGEMENT FOR FREE Learn more Company Careers Events Blogs Investor Relations Atlassian Foundation Contact us PRODUCTS Rovo Jira Jira Align Jira Service Management Confluence Trello Bitbucket See all products RESOURCES Technical support Purchasing & licensing Atlassian Community Knowledge base Marketplace My account Create support ticket LEARN Partners Training & certification Documentation Developer resources Enterprise services See all resources Copyright © 2024 Atlassian Privacy Policy Terms Impressum Choose language Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Polski Português русский 中文