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Conversational Internet is digitizing the other half of the world - Learn More

Build Gen-AI Powered Chatbots - Explore

 * Login
 * Global - English

Global - English

 * Conversation Cloud
   
   
   CONVERSATION CLOUD
   
   Conversational tools for the customer lifecycle
   
   
   CONVERSE
   
   Go beyond communication and switch to two-way conversation
   
   View all
   
   
    * Campaign Manager
    * Conversation Studio
    * Agent Assist
    * Conversational AI
   
   
   ADVERTISE
   
   All-in-one tool to manage and scale click-to-chat ads
   
   
   GUPSHUP AI
   
   Domain-specific models built for business conversations
   
   
   PERSONALIZE
   
   Personalize every conversation with unified customer profiles
   
   
   ENTERPRISE SECURITY
   
   Enterprise grade security for protecting your data and customer privacy
   
   
   COMMUNICATE
   
   Send and receive multi-channel rich media & texts across countries
   
   
   OMNICHANNEL MESSAGING
   
   WhatsApp
   
   SMS
   
   RCS
   
   Viber
   
   Voice
   
   Instagram
   
   Web & App
   
   Telegram
   
   View all
   
   
 * Solutions
    * By Function
       * Conversational Marketing
       * Conversational Commerce
       * Conversational Support
   
    * By Industry
       * BFSI
       * Food & Beverage
       * Retail and eCommerce
       * Healthcare
       * Gaming
       * Advertising
       * Real Estate
       * Travel & Hospitality
       * Education
       * Media
       * Government

 * Partners
 * Developers
 * Company
    * About Us
    * Careers
    * Leadership
    * Newsroom

 * Resources
    * BlogsLatest insights on AI & conversational engagement
    * GuidesDeep dive into trending topics of business value
    * eBooks & WhitepapersExplore industry research reports, whitepapers, &
      eBooks
    * Customer StoriesDiscover how our solutions help drive CX & revenue
    * Events & WebinarsTune into on-demand webinars & upcoming events
    * WhatsApp TemplatesPre-approved templates & journeys to help you go to
      market faster
   
   FEATURED READS
   
   GUIDES
   
   All You Need to Know About RCS
   
   Read More
   
   GUIDES
   
   Ads that Click to WhatsApp: The Next Big Thing For Advertisers
   
   Read More
 * Global - English
 * Talk to an expertLogin

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CUSTOMER ENGAGEMENT
MADE EASY WITH AI AGENTS FOR CONVERSATIONS

Accelerate lead generation, drive commerce and sales, and delight customers with
personalized support using ready
AI Agents on Gupshup Conversation Cloud

Request a demo



 * 10 billion+
   
   messages per month

 * 45,000+
   
   brands across 60+ countries

 * 6 out of 10
   
   B2C chats powered by us


TRUSTED BY LEADING BRANDS GLOBALLY




GUPSHUP POSITIONED AS A MAJOR CX PLAYER IN 2023 GARTNER® COMPETITIVE LANDSCAPE

for Communications Platform as a Service

Tell me more


THE AI PLATFORM, PURPOSE-BUILT FOR THE CONVERSATIONAL ERA


EMPOWER YOUR TEAMS WITH READY JOURNEYS AND AI AGENTS THAT DELIVER RESULTS ACROSS
THE CUSTOMER JOURNEY

Pre-purchase


CONVERSATIONAL MARKETING

Acquire new leads and build first-party database with conversational advertising
and journeys on their preferred channel

Engage customers with AI Agents over voice and messaging, personalize campaigns
based on their history, drive sales and retention

Drive conversions with timely trigger-based campaigns, assisted selling, and
interactive conversational experiences on the messaging channel of customer's
choice

Explore Conversational Marketing


In-Purchase


CONVERSATIONAL COMMERCE

Boost your revenue by selling to the right consumers at the right time, on the
channels they prefer to spend time on

Leverage digital catalogues, tailored recommendations, one-click-payments to
convert more visitors on social media and web

Intelligently re-engage with prospects with abandoned carts and successfully
complete the sale

Explore Conversational Commerce


Post-purchase


CONVERSATIONAL SUPPORT

Empower your customers to find a resolution to their queries on demand, 24/7, in
their preferred language

Resolve ~80% of queries with automation and smartly route critical queries to
live agents

Unclog tickets with easy-to-scale self-service customer support to care for
peaks and business as usual

Explore Conversational Support



PLATFORM CAPABILITIES TO MAKE YOU A SUPERHUMAN

Conversation Builder
Agent Assist
Integrations
Conversational AI
Campaign Manager
AI Agents


BUILD AI AGENTS AND CONVERSATIONAL JOURNEYS WITH A LOW/ NO-CODE BUILDER

Empower marketing, product and support teams to orchestrate two-way experiences
across channels - at scale

Explore Conversation Builder


GO BEYOND REDUCING SUPPORT COSTS, AND EMPOWER YOUR LIVE AGENTS TO DRIVE UPSELL
AND OPPORTUNISTIC SALES

Double up support staff as consultative salespeople with relevant customer
context and AI co-pilot

Explore Agent Assist


EXPERIENCE FASTER TIME TO VALUE

Connect third party systems to your journeys using 1000+ pre-built integrations
and connectors

Explore Integrations


MAKE CONVERSATIONS FLOW WITH AI AGENTS PURPOSE-BUILT FOR YOUR INDUSTRY AND USE
CASE

Orchestrate conversational experiences with autonomous AI Agents that guide your
customers across their decision cycle

Explore Conversational AI


CAMPAIGN LIKE A PRO WITH AUTOMATION

Plan, optimize, and deliver multi-channel conversational campaigns to maximize
engagement, reduce costs and drive conversions

Explore Campaign Manager


GO BEYOND LLMS AND CHATBOTS.

Orchestrate personalized conversations with autonomous AI Agents that can think,
decide, and work alongside humans.

Explore AI Agents


INTERACT AND TRANSACT ACROSS 30+ MESSAGING CHANNELS


LEVERAGE A SINGLE API TO AUTOMATE CONVERSATIONAL ENGAGEMENT ACROSS 30+ MESSAGING
CHANNELS


WHATSAPP MESSAGING API

Leverage WhatsApp to connect, converse and care for customers

Explore WhatsApp


RICH COMMUNICATION SERVICE

Enable interactive mobile experiences between enterprises and customers with RCS

Explore RCS


INSTAGRAM MESSAGING API

Engage with followers through Instagram Messaging API

Explore Instagram


VOICE API

Boost agent productivity and enhance CSAT with Voice API

Explore Voice


SMS

Leverage quick, reliable, and scalable SMS API to deliver SMS in 195 countries

Explore SMS



CONVERSATIONAL AUTOMATION FOR EVERY INDUSTRY

We understand your business and can make every customer touchpoint
conversational across marketing, commerce, and support

 * BFSI
   
   Make online finance easy with AI and 150+ pre-built journeys that automate
   routine customer interactions
   
   Explore BFSI

 * Retail
   
   Deliver expert guidance anytime, anywhere, and sell more with a personalised
   shopping experience
   
   Explore Retail

 * Food & Beverage
   
   Receive orders and payments directly, manage home delivery and marketing
   
   Explore F&B

 * Education
   
   Enhance student experience from onboarding to learning with AI journeys
   
   Explore Education

 * Healthcare
   
   Transform patient-doctor engagement with automated journeys on messaging
   channels
   
   Explore Healthcare

 * Travel
   
   Improve booking, travel and guest satisfaction with bespoke experiences on
   messaging channels
   
   Explore Travel

Case Studies

Gain insights on how we’ve empowered companies globally to deliver better
customer experience

 * CASE STUDY
   
   
   HOW AN AUSTRIAN RETAIL BRAND GREW ITS QUARTERLY ONLINE SALES REVENUE USING
   GUPSHUP'S CONVERSATIONAL AI
   
   Download PDF

 * CASE STUDY
   
   
   HOW A WELLNESS BRAND AUTOMATED 70% OF ITS CUSTOMER QUERIES ONLINE THROUGH
   GUPSHUP'S CONVERSATIONAL AI
   
   Download PDF

 * CASE STUDY
   
   
   HOW AN E-COMMERCE BRAND ACHIEVED A 10X ROI IN MONTHLY SALES WITH GUPSHUP'S
   WHATSAPP BUSINESS
   
   Download PDF

We are a Conversational Engagement Platform empowering businesses to engage
meaningfully with customers across commerce, marketing and support use-cases on
30+ channels

Get in touch

COMPANY

 * About Us
 * Careers
 * Leadership
 * Newsroom

RESOURCES

 * ebooks
 * Case Studies
 * Blogs
 * FAQ
 * Videos
 * Developers
 * Webinars
 * Podcasts

FOLLOW US

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Gupshup © 2024. All rights reserved.


Guides
 * Mastering Conversational Commerce
 * Ads that Click to WhatsApp
 * All You Need to Know About RCS
 * Festive Season Marketing Guide
 * Ace Black Friday & Cyber Monday Sale
 * Mastering Conversational AI
 * A guide to WhatsApp Business API
 * Win buyers' Hearts with Conversational AI

FAQs
 * Frequently Asked Questions - Gupshup
 * Chatbots and Telegram Bot API
 * WhatsApp Business API
 * In-App Messaging and Chatbots
 * RCS and Business Messaging
 * SMS Chatbot
 * Voice API
 * Facebook Messenger Integration
 * Instagram Biz






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