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* EGAIN SOLVE 22
October 11-12 | MGM Grand, Las Vegas
REGISTER NOW, IT’S FREE! VIEW AGENDA
* EVENT WILL START IN
* 54
days
* 17
hours
* 18
minutes
* 18
seconds
* TWO EXCITING DAYS
Exchange ideas, best practices, and success stories in AX, BX, and CX!
REGISTER NOW, IT’S FREE! VIEW AGENDA
1. 1
2. 2
3. 3
* Previous
* Next
Gartner says it is knowledge or bust, but how do you gain the edge with
knowledge? Attend Solve 22, the best place to learn how to do KM right to get
your customer experience (CX), agent experience (AX), and business experience
(BX) unstuck.
Add to My Calendar
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* Google Calendar
OUR SPEAKERS
Rick Parrish
VICE PRESIDENT, RESEARCH DIRECTOR
FORRESTER
Ashu Roy
CEO
EGAIN CORPORATION
MONDAY, OCTOBER 10
5:00 pm to 7:30 pm
EARLY REGISTRATION AND DRINKS
TUESDAY, OCTOBER 11
7:30 am to 9:00 am
REGISTRATION + BREAKFAST
9:00 am to 10:00 am
ANALYST VIEW
CUSTOMER OBSESSION: THE WHAT, THE WHY, AND THE HOW
Rick Parrish, Vice President & Research Director, Forrester Research
10:00 am to 11:00 am
KEYNOTE
STATE OF AGENT EXPERIENCE: WHY BOTHER AND HOW TO FIX
Ashu Roy, CEO, eGain
11:00 am to 11:30 am
COFFEE
11:30 am to 1:00 pm
CLIENT INNOVATION SHOWCASE
1:00 pm to 2:30 pm
LUNCH
2:30 pm to 4:30 pm
PRODUCT CONVERSATIONS
* The Knowledge Imperative for Remote-First Agents
* Conversation Hub: Do It All, Be Smart, Play “Nice” (aka BYOX), Win!
* Analytics Hub: Integrate, Ingest, Insight, Ignite
* The eGain Marketplace: Innovate, Integrate, Monetize
* eGain Managed Services: Success Stories
4:30 pm to 6:30 pm
CHATBOT FACTORY
Join us at the Bot Factory to build and take away your own starter customer
service chatbot in 2 hours
DESKTOP WORKSHOP
Join us at the Desktop Workshop to experience what the advisor desktop can do
for your customer and agent experience
WEDNESDAY, OCTOBER 12
EGAIN SOLVE SESSIONS
Only for eGain Customers and Partners
In-depth sessions with unlimited Q&A on eGain 21—the latest version of eGain’s
customer engagement suite
Track 1: DigitaL+Desktop
* 9 am – 10 am
REGISTER
Track 2: knowledge+AI
* 10 am – 11 am
REGISTER
Track 3: Analytics
* 11 am – 12 pm
REGISTER
12:00 pm to 1:00 pm
LUNCH
2:00 pm to 4:00 pm
KNOWLEDGE ACADEMY MASTERCLASS
* Agenda subject to change
WHAT TO EXPECT
TWO GREAT DAYS
Exchange ideas, best practices, and success stories in digital, knowledge,
analytics, and AI.
LOCATION
Located on the Las Vegas Strip, one of the most popular and iconic tourist
destinations.
DEMO LOUNGE
Watch innovations in action; learn quickly to get there risk-free.
FREE FOOD AND DRINKS!
Enjoy free breakfast, lunch, and cocktails!
WHAT PEOPLE SAY
They love it. Read what the previous attendees had to say!
GALLERY
EVENT VENUE
MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
CONTACT
Email us for eGain Solve 22 inquiries
REGISTER NOW, IT’S FREE!
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* Track 1: Digital+Desktop
* Track 2: Knowledge+AI
* Track 3: Analytics
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